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Displaying BIS Contact Details for Queries and Complaints at Jeweller Sales Outlets

The Bureau of Indian Standards (BIS) mandates that jewellers display the contact details of the BIS office and the BIS Facilitation Centre at their sales outlets. Providing this information ensures that customers can easily address any queries or complaints related to hallmarking. By meeting this requirement, jewellers can demonstrate their commitment to transparency and customer support.

Contact Details Requirement

Jewellers must provide the following contact details to comply with BIS regulations:

BIS Office Contact Details:

• Address, phone number, and email of the nearest BIS office.

BIS Facilitation Centre Contact Details:

• Contact information for the BIS Facilitation Centre, including phone number and email, where customers can direct their queries or complaints.

Guidelines for Displaying Contact Details

To ensure compliance and accessibility, jewellers should follow these guidelines:

Ensure Visibility:

• Place the contact details in a prominent location within the sales outlet where customers can easily see and access the information.

Clear Presentation:

• Use clear, legible fonts and ensure that the text is large enough to be read comfortably by customers.

Best Practices:

• Group the contact details together for easy reference.
• Use posters, signs, or digital displays to present the information attractively and accessibly.

Benefits of Displaying BIS Contact Information

Providing BIS contact details offers several benefits:

Enhancing Customer Trust and Support: Customers can easily find the information they need to address queries or complaints, increasing their confidence in the jeweller's commitment to transparency and support.

Demonstrating Compliance: Displaying BIS contact details shows that the jeweller adheres to hallmarking regulations, enhancing the firm's reputation and credibility.

Common Questions and Answers

What contact details need to be displayed? Jewellers must display the address, phone number, and email of the nearest BIS office, as well as the contact information for the BIS Facilitation Centre.

Where should the contact details be placed in the sales outlet? The contact details should be placed in a prominent location within the sales outlet, such as near the entrance, customer service area, or checkout area.

How does displaying BIS contact information benefit jewellers and customers? Providing this information helps customers address their queries and complaints efficiently, building trust and demonstrating the jeweller's compliance with BIS regulations.