If you’re using the BCeID service, knowing how to reach customer care is crucial for resolving any issues that may arise. Whether you need help registering, logging in, resetting your password, or dealing with a locked account, the Service BC Help Desk is your go-to resource. Here’s a comprehensive guide to all the ways you can get in touch with BCeID support.
For immediate assistance, the Service BC Help Desk is available to help with BCeID-related inquiries. The help desk operates Monday to Friday, from 7:30 am to 5 pm Pacific Time (8:30 am to 6 pm Mountain Standard Time), excluding statutory holidays.
You can reach them via the following numbers:
These numbers provide direct access to customer service representatives who can assist you with:
In addition to the helpline, there are several other ways to get support for your BCeID-related issues:
Online Help Request: If you prefer online communication, you can submit a help request through this form. This option is convenient for non-urgent inquiries or when you prefer written communication.
Feedback and Suggestions: If you have comments or suggestions regarding BCeID, you can send feedback directly to the BCeID team via email at BCeID.Director@gov.bc.ca or mail it to:
Mailing Address: PO Box 9412, Stn Prov Govt,
Victoria, BC,
V8W9V1, Canada
If your inquiry pertains to a service accessed through BCeID, it’s recommended to contact the specific service provider directly. You can find their contact details in the BCeID Service Directory.
For B.C. government workers using IDIR accounts, contact your IDIR security administrator or the Service Desk for assistance with login issues. IDIR accounts are exclusively for B.C. government employees.
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