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Addressing Pickup and Refund Dispute with Meesho: A Guide for Customers

Issue: Sahil Khan's Complaint against Meesho's Handling of Pickup and Refund Requests

Understanding the Issue: Sahil Khan expressed frustration with Meesho's response to his pickup and refund concerns. Despite arranging a pickup through Delhivery and receiving confirmation, Meesho allegedly failed to process the refund, leading to dissatisfaction and calls to boycott the platform.

Helpful Resource: Navigating pickup and refund disputes with online marketplaces like Meesho can be challenging. Here's how to address such issues effectively:

Step 1: Document Your Case

Gather all relevant information, including order ID, pickup confirmation, refund requests, and communication with Meesho's support team.

Step 2: Contact Meesho Support

Reach out to Meesho's support team with clear details of your case, referencing the pickup confirmation and refund request. Attach relevant documentation to support your claim.

Step 3: Follow Up Promptly

If you don't receive a timely response, follow up regularly to inquire about the status of your case and emphasize the urgency of resolving the issue.

Step 4: Escalate if Necessary

If Meesho's support team fails to address your concerns satisfactorily, escalate the matter to a higher level within the company's support hierarchy.

Step 5: Seek External Assistance

Consider seeking assistance from consumer protection agencies or legal avenues if Meesho fails to resolve the issue.

Step 6: Explore Alternatives

If your experience remains unsatisfactory, consider exploring alternative online marketplaces with positive reviews and robust customer support systems.