Xiaomi Corporate Office Address, Phone Number, Email, Website

Xiaomi Inc. has its headquarters in Chaoyang District of Beijing state in China. We are providing you the contact details Xiaomi’s India based office address, phone number, email ID etc. with reference to the official website of the company. You can find answers of all questions of customers like what is office address of Xiaomi, what is office number of Xiaomi, where is the head office of Xiaomi located, how to contact Xiaomi head office etc.

Xiaomi Inc. is a Chinese electronics company, which deals in designing, development, sales and marketing of various kind of electronic products. Apart from China, the company has its market spread in various other countries like Indonesia, Brazil, Mexico, Malaysia, Philippines, Taiwan, Thailand, Vietnam, Russia, Turkey, Hong Kong, Singapore, India etc.

Mr. Lei Jun, Mr. Lin Bin, Mr. Li Wanqiang, Mr. Zhou Guangping, Mr. Huang Jiangji, Mr. Hong Feng, Mr. Wang Chuan and Mr. Liu De are the founders of this company who started it in the year 2010. The company deals in consumer hardware, electronics, software etc. for their target customers. MiPhone, MiBox, MiTalk, MiHome launcher, Duokan Reader, MiCloud, and MiTV are the products which are launched till now by Xiaomi. Xiaomi launched their first smartphone in August 2011. A number of other products have been launched by Xiaomi like TV, Cameras, Bicycles etc. Here we are providing you all the corporate office contact details of Xiaomi like Xiaomi Corporate Office Address, Corporate office contact number, email id, social profiles of Xiaomi and some of the important links of their official website. Check out the contact details below.

Xiaomi Logo

Xiaomi Customer Care Details

Xiaomi Corporate Office Contact Details

Xiaomi Corporate Office Address: Xiaomi Technology India Private Limited, 8th Floor, Tower-1, Umiya Business Bay Marathahalli-Sarjapur, Outer Ring Road, Bangalore, Karnataka, India, Pin Code – 560103

Xiaomi Corporate Office Phone Number: 1800 103 6286

Xiaomi Corporate Office Fax Number: n /a

Xiaomi Official Email IDservice.in@xiaomi.com

It is the registered corproate office address of Xiaomi in India, for further details and information you can contact their corproate officials on above given ways.

Xiaomi Official Websitewww.mi.com/in

Visit their official website to get information related to Xiaomi, their products and service centres in entire India.

Xiaomi Social Profiles

Facebook Fan Page: facebook.com/XiaomiIndia

Twitter Handle: twitter.com/Xiaomi

Google+ Fan Page: plus.google.com/+MiGlobal

For latest product launches, wallpapers, images, updates, news etc. related to company and brands, you can follow the above-mentioned urls.

Important Links

Shipping Information:  www.mi.com/in/service/shipping
For shipping related queries you can visit the above link. It will let you know the answers of all questions related to delivery charges, hidden costs, actual costs, estimated delivery time, non-receiving of shipment etc.

Careers: mi.com/in/about/#career
Follow this link to get information related to the job vacancies available in Xiaomi India.

Support: www.mi.com/in/service
For more support about their products and services, you can visit their support page also.

Summary

What is Office Number of Xiaomi?

Xiaomi Office Contact Details Phone Number
Office Phone Number 1800 103 6286

 

How to contact Xiaomi Office (Other Ways)?

Xiaomi Office Contact Details Address / Email ID
Head Office Address Xiaomi Technology India Private Limited, 8th Floor, Tower-1, Umiya Business Bay Marathahalli-Sarjapur, Outer Ring Road, Bangalore, Karnataka, India, Pin Code – 560103
Email ID service.in@xiaomi.com

 

{ 447 comments… add one }
  • Ajaya kumar sahoo January 7, 2018, 7:18 am

    Sir
    This is Ajaya kumar sahoo from Jajpur Town in Odisha, I wanna open Mi Store, kindly contact me plz sir 9861935993

  • Avinash pagar January 5, 2018, 3:51 pm

    ?? ???? ?????? ?????? ??? ??. ?????? ???? ?? ??? ?? ??? ?? application open ???? ?? ??? ??? ??? application isn’t responding ?????? ?? ?? ?????? ???? ???? ??. ???? ??? reboot ???? ?? ??? ???? ??? ????? ??????? ???? ?? ?? ??? ???? ???? ?? ??? ??? ??? 5 ?? 6 ??? ???? ???? ?? ?? reboot ???? ???? ??.
    ????? ?? mi service center nashik ???? ?? ????? 5??? ???????? ???? ????? ?????? restart ???? ???? ??? ?? ???? ?????? ??? ???? ??? ??? ??? ???? ??? ??? ?? ???????? 7??? ?????? ???? ??? ??? ???? ?? ???? ?? ???? ?? ?? ?? ??? ???? ?????? ???? ??? ?? ?? ??? problem ?? ??? ??. ???? problem ???? service center ???? ?? solved ???? ?? ??? ??.

  • Devanshu January 4, 2018, 3:48 pm

    I ordered 20000 mah 2i powerbank . Powerbank not charging .call for replacement but 6 days gone but consulting team not contact me. Every day i called to customer care but he not give a solid region ..

  • Ravi Singh January 3, 2018, 9:02 am

    Hi.
    Very bad quality product.
    my friend phone is totally damaged but till not getting any response from
    company team end.

  • Ajaya kumar sahoo December 31, 2017, 8:49 am

    I am interested mi store from Jajpur Town odisha contact me. Contact no-9861935993

  • chetan bhogilal dalal December 28, 2017, 6:07 am

    we have requested for repairing our mi smart mobile mi phone to be repair by [Incident: 171219-009713],on 21.12.2017 to customer care
    we have received reply, but still time no responde
    sub:-mi phone to be repair

    Response By Email (Kiran) (12/23/2017 12:22 PM)
    Dear Chetan,

    Greetings from Mi India Customer Support. My name is Kiran M.

    I knew that you are facing the network issue. Kindly follow the test as mentioned in the previous steps. If the issue is not resolved. You need to visit the service center to resolve this issue. To find the nearest service centre, kindly use the link.
    http://www.mi.com/in/service/repair/
    Mi Service Centres – Mi India
    http://www.mi.com
    Xiaomi has more than 100 service centers across 23 states in India. Don’t hesitate to contact us if you need any help for your mi phones or other mi products.

    You will receive an email after 24 hours asking for your feedback. Please do not forget to share feedback with us.Your feedback will help us improve our services.

    For any further assistance, feel free to contact us.

    Regards,
    after than no reply received from customer care

  • ANAND DAYALANI December 21, 2017, 10:52 am

    MY CONTACT NO 9890215176,7020474143

  • ANAND DAYALANI December 21, 2017, 10:51 am

    DEAR SIR
    I AM INTRESTED YOUR MI STORE IN MY TOWN
    AURANGABAD (MAHARASHTRA)
    SEND CONTACT PERSON DETAIL

  • ANIl KUMAr gupta December 16, 2017, 4:09 pm

    Dear sir I want to do your distribution in Hardoi plz send me terms and condition

  • ANIl KUMAr gupta December 16, 2017, 4:08 pm

    Dear sir I want to do your distribution plz send me terms and condition

  • Md Sahnawaz Ansari December 14, 2017, 5:50 am

    Hy sir this is Md.sahnawaz from Islampur west Bengal, i wanna open mi store, kindly contact me 8334806998/8777714915

  • Shankar saha December 13, 2017, 8:11 am

    I want to Dealership in my Bhadrack area. Sir I waiting for call.

  • Tousif Raza December 11, 2017, 1:10 pm

    I wanna open mi authorised sotre please contact me 7294163676
    Near :- bhurkunda ,dist:-ramgarh , Jharkhand

  • SHABIR AHMAD BHAT December 11, 2017, 6:09 am

    I WANT TO PROVIDE SERVICE CENTRE IN j&k IN SRINAGAR DISTRICT
    PLZ CONTACT ME

  • prem shukla December 7, 2017, 8:15 am

    mi redmi note 4 made in indai nahi hai
    made in china hai
    ok

  • Ganesh December 3, 2017, 9:40 am

    Hello Sir,

    I have purchased REDMI NOTE4(Gold,64GB) on 12-04-2017 through Flipkart and paid Rs. 12999/- . Like a multi-national company like Xiaomi, there should not compromise the quality of product. But recently phone got repair and I approached Service center(MI store, Dondaparthi, Visakhapatnam) on 02-12-2017 and they advised to replace the main board with Rs. 8540/- as service charge. You may please be noted that the cost of the phone is Rs. 12,999/- which was already paid. This is not fair to charge a sum of Rs.8540/- again to replace the main board.

    I request you to replace the handset phone by the company or replace the main board as advised by the service center with free of cost.

    Please do the needful.

    With Best Regards,
    Ganesh.

  • krish December 1, 2017, 8:46 am

    The company MI should publish their replies too and say how the problem was solved to customers satisfaction.

  • krish December 1, 2017, 8:45 am

    interesting comments

  • Vibi Alias November 30, 2017, 11:02 am

    I have purchased Xiaomi Redmi Note 3 (Dark Grey, 32GB) mobile phone on 04:05:2016 and got complaint four times. Like a multi-national company like Xiaomi, there should not compromise the quality of product. The quality of my Xiaomi Redmi Note 3 (Dark Grey, 32GB) is far far below the quality of other competitors of Xiaomi.
    Kindly note that the Service Center had replaced the Mainboard on 10.09.2016 and now it is again advised to replace the main board by service team on 13.11.2017 and the cost will be 7491.82/-. You may please be noted that the cost of the phone is Rs. 11,999/- which I had paid already to the company before the purchase and I have used the phone just one and a half years. During these short period the phone was at service center several times for different complaints and replacement of main board. I think it is not justifiable to charge a sum of Rs.7491.82/- again to replace the main board. I am also sure that the complaint is due to the manufacturing defect. So I again request you to replace the handset which is a defective one, by the company or replace the main board as advised by the service center with free of cost, if it will clear out the handset problem permanently.
    Question Reference No:171121-010964

  • JAGANNATH ROUT November 29, 2017, 2:04 pm

    Dear Sir,

    I have purchased a mobile REDMI 4A( GOLD,16GB) on dated 31.03.2017 through Amazon amount rupees 5999/-.
    The mobile phone automatically switched off and i am unable to on the same phone.
    After that i have contacted to customer care office at Noida : Shop Number-1, 1st Floor, Veerbhadra Complex, Noida Sector 27, Noida – 201301, Near Vinayak Hospital. Bhoja Market on dated 02.11.2017 having service request : WXIN1711020007629

    After two -three days i have contacted the office and they told me that I have to pay 7500/- to repair mobile. I am surprised and shocked about the matter.

    You are requested kindly do the needful .
    Regards,
    Jagannath

  • Subhash. Kumar shoundik November 29, 2017, 10:57 am

    Sir I M a big fan of mi product I have bought many items of mi now days I M facing battery life issue with my mi4i phone which is just 3years old. I M unable to use this phone because of battery. I have checked at jamshedpur service center but your service center people refused to support me regarding mi4i battery. I don’t know what to do where to go now. Because this is a mi product no other company can support me regarding your product. Pls help me to change my mi4i battery I am ready to pay its cost.
    Thanks
    Subhash.
    I

  • SHABIR AHMAD BHAT November 26, 2017, 1:47 pm

    PLZ CONTACT ME

  • R Anand November 18, 2017, 11:52 am

    I logged out of my MI phone and tried to reset the password as per process listed on their web site but I was not able to reset my password. I was told to wait for 24 hrs and when I did not get the password to change and contacted them, they asked me to wait for 48 hrs. After 48 hrs they again told me to go to service center to get it reset by paying Rs. 150/- I am not sure why password resetting takes so much time and Rs. 150/- This is first company I have seen who charges money for resetting password.

  • Naved Arif November 17, 2017, 10:30 pm

    Hi,
    Xiaomi Mobiles are awesome i wish All the Best for your Future Endeavours.

  • Alok Kumar Rout November 14, 2017, 9:29 am

    Sir till 27th October 2017 I am mailing till today but no solution. My mi note 3 which I purchased on 1st February 2017 is getting restart and battery drained fast.

  • tinku November 7, 2017, 11:54 am

    Sir mi 4i me volte h

  • surya PRAKASH November 6, 2017, 7:44 am

    Hi Good after noon MR Manu Kumar Jain
    I have using the MI mobile past 5 years redminote 4 there is no problem in Redmi note 4 and Xiaomi Redmi Note 4 (Dark Grey, 64GB, 4GB …
    By Trusting your company brand i have brought Xiaomi Redmi 4A with in 2 month mobile board issue ,
    I have taken to nearest service center in Address: #820/599 A,Poonamallee High Road,Arumbakkam,Opp. to Panchaliamman koil, 1st flr, Chennai, Tamil Nadu 600106
    They informed it will be take 15 days to replace the board and they inform to move another service center , in city, i have moved to another service center
    Address No.64/2, 4th Avenue, Ashok Nagar, Chennai, Tamil Nadu 600083
    They also informing the same thing it will be take 15 days to replace the board they informed to move another service center,

    I request to change the New mobile because the board is problem with in 2 month in Redmi 4A ( 32 GB) (3 GB RAM) I con’t trust another replacing board it will not give life by 1 years only , also I know it I have lot of experience in mobile field ,by spending 7000 RS ill not trust the serviced or new board kindly REPLACE THE NEW MOBILE. for me

    Regards
    8667248292
    8124611646
    8807829559
    hun.sr22@gmail.com

  • SANJAY AGRAWAL October 24, 2017, 1:22 pm

    Sir myself is consumer durables traders from last 25 yrs in Aurangabad , maharashtra, plz guide me or provide me email address or contact numbers of concerned persons as I am interested to open offline store of Mi in my town.

  • Vijay Kumar Ray October 6, 2017, 2:31 pm

    Hi,

    I purchased MI note 4 in the month of July 2017 now its not working properly listed are the issues hence request to replace with new set.

    1) It automatically get restart
    2) Suddenly get into silent mode
    3) Battery get heat and drains out shortly

    I have also been to your service center on 04/07/2017 @ Marathahalli and handed over the set for correction but still the result is same.

  • Pankaj October 4, 2017, 8:54 am

    Subject-Need support to resolve phone issue. incident ID 171003-001184

    Dear Team,
    Yesterday I chat with chat support and today one of the person from support team to contact me. I have explain my problem and also said that , we have submitted two time my phone to your service center ( Anand – Gujarat – India ) but still not resolve. He said that one again submit and provide job sheet no.. I explain that how many time to submit to resolve same issue. As per support team said that up to not resolve issue like 3 times 4 times or more . I said that this is not answerer from MI company. I will submit phone on tomorrow but make sure repair properly because I am working in organization and not possible to submit my phone to service center every time for same problem . All the work is depend on my phone working in good condition.
    Hope we will get proper solution from MI (India). After received mail and confirm the same. Waiting your reply.

  • Dhanraj September 18, 2017, 12:28 pm

    Hi,

    I had placed an order, for Red MI 4 (64gb and 4gb ram) from your website on Friday..

    An amount of Rs.11,698, got deducted from my bank account, but the order did not get placed.. and I did not receive any intimation about the same.

    When I called your customer care, they did not seem to be helpful about this situation and asked us drop an email instead.

    The account transaction number for the same is
    PG-0046178311

    This paid transaction does not reflect on your website..

    Please look into this immediately and resolve the issue today..
    I need to receive my refund immediately..

  • md.iqbal September 9, 2017, 7:29 pm

    Dear I am a dealer my contacts numbers is 9748873888 please contact me I have Mi mobile my show room.
    Email id:nishaenterprise63@gmail.com

  • Puspal Rajput September 8, 2017, 8:29 am

    Service center chahiye

  • Hemant Sharma August 19, 2017, 9:39 am

    Worst ever service from Redmi I promise never to purchase any Redmi Product ever in my life

    9594050601

  • Pradeep Kumar D August 16, 2017, 10:51 am

    Dear Sir,
    I have purchase MI Redme Note 4 Mobile two months back. Starting onwards, I am facing the following problem with mobile:-
    1.Fully Charged Battery drained out within two hours even in Switched Off Condition
    2.Signal is not available in phone.Always shows emergency call only instead of showing signal strength.
    The same is informed several times to customer care number, email IDs and shown mobile to service center, Trivandrum but issue is not resolved.As per the service report , the defect is due to internal mother board short circuit.I got the advice from Mi customer care that you settle the problem through consumer court.Once again I request you to replace my defective mobile with new one instead of settling the issue through consumer court.
    Pradeep Kumar D
    Mob :+91-9447151151

  • aayush August 13, 2017, 12:06 pm

    sir. mere pass redmi note 3 hai jo abhi warranty me hai iss ko le kar hum 10 time serves center gaye hai lekin problem solve nahi kar ke diye hai

  • Danny Solanki August 8, 2017, 8:05 am

    Dear Sir,
    I have purchase MI Max Mobile 11 months back. Since two month, I am facing problem with mobile. The same is informed to customer care and email send to mi team and bangalore team update but not give me wright update for mi team and maninagar service center and bangalore team and one month give my mobile to service center maninagar Bharuch Ahmedabad but issue is not solve. Kindly replace me my mobile
    this is last time reminder from my end and next time me to go for legal action for mi and mi service center. 9913881474

    • seemi September 9, 2017, 5:30 am

      Sir go for it..they deserve it..worst handsets.

  • P G Bhatt August 6, 2017, 4:07 am

    Dear Sir,
    I have purchase MI Redme4 Mobile three months back. Since more than one and half month, I am facing problem with mobile. The same is informed to customer care number, email IDs and shown mobile to service centre, Bharuch but issue is not resolved. Kindly replace me the mobile. P G Bhatt, mob 9898941925.

  • MOHD DANISH QURAISHI August 5, 2017, 5:53 pm

    I LIKE ……

  • MOHD DANISH QURAISHI August 5, 2017, 5:52 pm

    IS THEIR IS THEIR ANY JOB VECANCY IN UTTAR PRADESH
    PLEASE REPLY.
    PRESENTLY I AM WORKING WITH VIVO SMART PHONE
    M:7081109106

  • Amzad ali August 4, 2017, 11:52 am

    I AM A MOBILE RETAILER OF JHARKHAND WANT TO DO BUSINESS WITH YOUR COMPANY HOW CAN I CONTACT MY MOBILE NO IS 9122319685/7909037125

  • Renju August 3, 2017, 8:17 am

    please.. send kerala xiaomi dealer contanct.. very urgent

  • Murtaza Travadi July 26, 2017, 11:45 am

    I am Buying redmi 3S Prime 32GB at Amazone.
    After 2months Phone network Problem Start .
    I got pik me service and send my mobile to service center.
    After 10 day’s I ma received my mobile but same Problem.
    i am very disappoint. one more time i do complain but no buddy ans me.
    already 5/6 mail i am sending. many time i am calling .
    After 20day’s my Phone Pickup. and now that one in service center .
    now i need to finish my Problem or otherwise send me new phone.
    If this time my problem are same. I get to other Option …
    Please note.

    • Murtaza Travadi July 26, 2017, 11:56 am

      inquiry no. 170708003231 and my mob. 9825281392
      I am Buying redmi 3S Prime 32GB at Amazone.
      After 2months Phone network Problem Start .
      I got pik me service and send my mobile to service center.
      After 10 day’s I ma received my mobile but same Problem. I am also Paid 190Rs. For Pick mi service.i am very disappoint. one more time i am doing complain but no buddy ans me.already 5/6 mail i am sending. many time i am calling .
      After 20day’s my Phone Pickup. and now that one in service center .
      now i need to finish my Problem or otherwise send me new phone.
      If this time my problem are same. I get to other Option …
      Please note.

  • Ravi Kumar July 25, 2017, 3:28 pm

    I bought A redmi Note 4 ( 3GB RAM )
    On 18 July
    I check and judge that the device / mobile heating while charging.
    I checked the Temperature while charging 45 Dgree Centigrade .
    The Temperature of the area is low Dehradun (UK)
    There Temperature is almost 28 digree. Mob 9456133541
    I am in tension
    Please help me
    I can replace it.
    I am very worry

  • Ravi Kumar July 25, 2017, 3:26 pm

    I bought A redmi Note 4 ( 3GB RAM )
    On 18 July
    I check and judge that the device / mobile heating while charging.
    I checked the Temperature while charging 45 Dgree Centigrade .
    The Temperature of the area is low Dehradun (UK)
    There Temperature is almost 28 digree. Mob 9456133541

  • SATPAL SINGH SALUJA July 25, 2017, 11:54 am

    I AM A MOBILE RETAILER OF WEST BENGAL WANT TO DO BUSINESS WITH YOUR COMPANY HOW CAN I CONTACT MY MOBILE NO IS 9434744900

  • amit kumar singh July 21, 2017, 6:21 am

    hi this side amit kumar singh admin ,we want to get your fitness band for our employees kindly call me or mail me further in this regards

  • Dr. Devnani Gordhan N July 20, 2017, 2:46 pm

    Date: 20.07.2017
    Please note the service provide by your service centers is TOO POOR and it very long time consuming for me from 5.15p.m to 6.55p.m only to give my mobile for repairing with long que of customers waiting in que as there were only 03 staff in front desk,whose way of taking with the customers were too rude. Hence it is a request to your company and higher authorities to have a surprise check on your service centers without intimating your names etc kindly visit such center than only you will release the difficulty faced by the customers at large and a part from this kindly improve the QUALITY OF YOUR MOBILE PHONES AS IT GIVES TROUBLE TO US ONLY AFTER 01 YEAR.
    Rega
    09892377795rds,
    Dr. Devnani Gordhan N

  • Dr. Devnani Gordhan N July 20, 2017, 2:33 pm

    Dt: 20.07.2017. This is to inform you that i have purchased REDMI NOTE 3 on 14.07.2016 which was duly received by me on 20.07.2016 purchased from ebay.in on line for Rs.13,599=00 – Shipper Address: Sunny Shingala, Rajkot-360002. However my mobile screen had cracks on the front part, when i approached the service center of the MI Malad (West), Mumbai-64, at the first instant i was refused by the center for repairing as according to them the above site is not recognised at your end, please note nothing is mentioned any where neither in site or web page of your company about such thing which i have brought to the notice of the above center. However, great request they have agreed to repair my mobile screen by putting at Extended Warranty they coated the cost of Rs.3,370=00. In the above case kindly confirm me urgently that whether another screen replacement cost is RS. 3,370=00, if yes than according to me it is too costly which may be noted please, else kindly coat me the correct price of another screen and kindly issue the necessary instruction to the above service center for such repair cost and my mobile is repaired and i have to take the delivery of my mobile tomorrow .Kindly treat this most important and urgent. An early reply in the above matter will be highly appreciated.
    Regards,
    Dr. Devnani Gordhan N
    09892377795
    P.S. Kindly send me the e-mail CEO of the company where i can lodge a complaint in case my request goes unheard.

  • G B Gupta July 20, 2017, 6:39 am

    I have a prime location 3000 sq ft area in underground, ground and 3 floors for opening up a showroom of Xiaomi. This is the commercial property in Jaipur on main tonk road Jaipur. Please contact if you need to open a showroom of Xiaomi in exclusively for your brand possible collaboration with me. Thanks

  • Shikha Mangla July 17, 2017, 8:36 am

    I need to contact the sales and distribution team as I am looking for the distributorship of Mi Mobile Phones and accessories in North Delhi. Kindly contact me through my mail and provide me the phone nos. of your Distribution Manager – North Delhi
    Regards
    Shikha Mangla
    Mangla Agencies

  • pradipta patra July 13, 2017, 1:09 pm

    Having good space in Bapuji Nagar BHUBANESWAR ODISHA and intrested in exclusive store of MI please contact 9437230164

  • pradipta patra July 13, 2017, 1:09 pm

    Having good space in Bapuji Nagar BHUBANESWAR ODISHA and intrested in exclusive store of MI please contact 9437230164

  • RUPAK GHOSH July 13, 2017, 8:01 am

    We are 3 year old corporate with a strength of 500+ professionals and a group t/o in excess of 250 cr per annum. We are in multifarious fields of business. Mobile Handset Distribution and operating a chain of Large Scale retails in Kolkata & Delhi being one of the prime focus. We are interested to be associated with Xiaomi in any format which adds mutual value to the business, capability, infrastructure & investment being no barrier. Pl get in touch with me on +91 8100105444…Regards Rupak Ghosh, Founding Member & Group CEO , Resolution Group of Companies

  • vijay thakur July 12, 2017, 9:04 am

    POOR SERVICE OF MI PRODUCT

  • RAVINDRA KUMAR July 10, 2017, 7:22 am

    mene abhi 2 months phle hi MI REDMI NOTE 4 LIYA H OR LAST ONE MONTH SE MERE PHONE KI HOTSPOT NHI CHL RHI H IS KI LE KR ME 5 BAR SERVICE CENTER JA CHUKA HUA OR VO MERE PHONE KO DEKHNE SE OHLE HI KHTE H KI STAFF NHI H HMARE PASS BAD ME AANA ME ROJ ROJ APNE OFFICE SE OFF NHI LE SKTA MERE PROBLEM KO RESOLVED KR
    MOB 8273393377
    ADD MEERUT

  • RAVINDRA KUMAR July 10, 2017, 7:18 am

    ???? MI ??? ??? 1 ???????? ? ??? ????? ??? service center ???? ?? ?? ???? ??? ?? ????? ?? ??? ? ???? ? ??? ??? ????? ??? ? ?? ??? ?? ??? ???? ??? ???? time ??? ? ?? ??? ??? ??? ?? ?? ??? ??? 2 months ??? ? ???? ?? ??? ??? ???
    MI REDMI NOTE 4
    ??? ???? ?? ??? ???? ???????? ? ?? ???? ??? ?? hotspot work nhi kr rhi h ?? ?? issue ?? resolved kr jldi hi
    mob 8273393377

  • vaibhav July 5, 2017, 11:42 am

    To, Xiaomi

    My name is Vaibhav Raval. And I have purchase 10000 MI Power bank. Invoice date is 05th may 2017.
    After one month it is not in working. In a power bank there is charging issue.
    First of all I have very dissatisfied if the mi product is not working after one month. Mi is a brand name.
    So I have visit mi service center which is located in judges Bungalow Bodakdev Ahmadabad.
    And they check my power bank and reveal me after one week we replace and give it new power bank.
    Now I m suffering without my gadgets and till date they are no any response.
    I have visit several times physically but every time they gave some reason.
    Now one month’s is completed. My gadgets warranty is also passing. Can u extend my warranty because I have not use one month my gadgets.
    Mi is very brand name. if I purchase new one mi gadgets then it will come in only 5 days so why if the product is under warranty parts is not available
    I have so many gadgets of mi. but this experience is very bad for me and in future I have not suggest any one who purchase mi product.
    I hope you take some action of my issues and revert to me via mail.
    Your all service person gave me wrong information provide.
    Please dont force me for taking legal action and social media for your worthless product

  • Gaurav Malhotra June 29, 2017, 11:29 am

    Hi just to enquire to open MI mobile service center near Kharar (Punjab Location)

  • A B MD SULAIMAN June 28, 2017, 5:40 pm

    Please provide us available model in Nagaland

  • A B MD SULAIMAN June 28, 2017, 5:38 pm

    Plz provide us available in Nagaland models in mi

  • Ravi Pratap Vishwakarma June 27, 2017, 11:10 am

    Hi MI India Team,

    I have purchased Mobile through online and amount was deducted from my account and their have no any order number generation while the time of ordering , i get only a reference number but not booked my mobile.
    now, i complained to service.in@xiaomi.com. They were asking about my bank statement for the re-checking that amount has deducted or not. when i asked about my case support team again and again asking the same statement and i have shared more time but still no clues. if any one responsible guy in MI, please provide the valuable feed back and refund the deducted amount without any excuse and delay.

    please don’t force me for taking legal action and social media think against your worthless services.
    so please refund my amount asap.

    Thanking You,

    Ravi Pratap Vishwakarma
    +91 9718087100, +91 9554961906
    +9336161434

  • yogash June 27, 2017, 8:21 am

    mi phone sabse bekar hai service center usase bhi bekar

  • yogash June 27, 2017, 8:19 am

    mi service centre me koi kam nhi hota hai 3 ghante se baithe hai abhi tak number nhi aaya gorakhpur

  • Balamurugan.T June 23, 2017, 6:48 am

    As you have mentioned in the email.

    1. I have factory resetted the phone.

    2. Did the hardware test and taken screen shot and attaching the screen shot in this mail.

    Check and Please do the needful.
    Invoice no.:517061378718011401
    Date. :13.06.2017

    3.I am working in investigation magazine. Many item purchase in your store.

    4. I give money. If you no gift. Defected mobile any shop can immediatly changes.

    5.l ,So many time ,i have been sent customer mail,there is no response.

    6.Your company goodwill down daybyday increased also me.
    7.Defected mobile you sent.i think you sent already used mobile.
    8.I have purchased journalist purpose of camera & video .

  • Sarita June 19, 2017, 4:34 pm

    I have purchased a redmi note 3 phone from Dubai during my visit.The phone became locked due to the wrong entry of pattern .I approached the service center ms drphone and they flashed the mobile.but it is not ready then they said that the software updation will be done at Dubai only.Is it possibl to go Dubai for updation.Pls give me a solution for this immediately from our end.pls help in this regard don’t cheat customers.ph.8111889728

  • Sarita June 19, 2017, 4:32 pm

    I have purchased a redmi note 3 phone from Dubai during my visit.The phone became locked due to the wrong entry of pattern .I approached the service center ms drphone and they flashed the mobile.but it is not ready then they said that the software updation will be done at Dubai only.Is it possibl to go Dubai for updation.Pls give me a solution for this immediately from our end.pls help in this regard .ph.8111889728

  • Manish kumar June 18, 2017, 9:33 am

    Xiaomi is doing FRAUD with indian consumer, he did NOT provide Warranty, So Don’t Buy xiaomi/redmi/mi phones.

    • Manish kumar June 18, 2017, 9:40 am

      I Purchased MI MAX Rs.20000/- phone within 2 month phone is fully hangged. Mi Service Provider did not Provide warrany, he said that you purchased any other website so i will not provide warranty to you. Nobody resolved my problem.
      Manish Gupta
      M0. n0. 9198401008, 9415970220.

  • dharmesh panchani June 17, 2017, 7:55 am

    Hi, I am interested to know any plan for expanding Authorize show room in Rajkot, Gujarat soon. As I am willing to establish mobile store in comming 3-4 month and like to franchise for MI mobile & accesorries.
    Please contact on 9825490920 or e-mail- ability.auto@gmail.com
    Area- 1200sq.ft at commericial location.
    Also offer the space for renting if company has plan to establish own store.
    regards
    dharmesh

  • P G Bhatt June 13, 2017, 4:44 am

    I have purchased Redme MI 4A through Amazon. The phone is not charging, please arrange to replace the same. Kindly Inform where I have to contact in Bharuch / Ankleshwar or near by service centre. Kindly reply

    P G Bhatt
    Mob 9898941925

  • SANJAY Dwivedi June 8, 2017, 8:07 am

    Why my post dt. 7.6.2017 was removed from this site.

  • siyaram meena June 6, 2017, 12:32 pm

    Sir
    Mere phone ka bill kho gaya h mujhe kuch batayenge ab kese banega dusra plzz castumar care nambar send kardo es nambar pe 8058280242

  • rahul kumar June 6, 2017, 5:57 am

    sir,
    we want to distribution in mi all phones. plz contact.
    7830830559
    7830311359

  • rahul kumar June 6, 2017, 5:55 am

    Sir ,
    We want to distributatoin in mi all phones .plz contact ,
    7830830559, 7830311359

  • Subhajit das May 31, 2017, 5:53 pm

    Plz sir I want redmi 4.

  • Pushpendra singh May 26, 2017, 3:35 pm

    Hello sir , mere pas mi ka Redmi note 4g mobile h Lekin usme Vodafone ka 4g data Ni chal rha , because wo 2100band pr chalta h so iska koi solution h kya?
    Plz help me sir

  • BOBBY KUMAR May 22, 2017, 7:46 pm

    Hi team.
    Sir Mene xiomi redmi 2 flipkart website se purchase ki tha 15-8-2016 main. Kuch samay se mere mobile main heating problem ho rahi hai. jisse dikha ne ke liye main MI ke Aditya infotech service center meerut upw gya jiss main ki service center pr mera mobile khola gya jisse mujhe pata chala ki mere mobile main 2 tags lage hai jiss main se ak kuch red ho raha hai pr mere mobile main pani ki ak boond ka bhi Nissan nahi mila engineers se baat Karne pr pata chala ki mere mobile main moisture ki Waja se tags red huya hai sir iss main meri kya galti hai agar mere mobile main moisture aaya hai jiss Karan mera mobile Aditya infotech ne repair Karne se mana Kar diya hai. Aap se request hai ki mera mobile repair Karaye . Pls sir
    Contact number_8439564641,8439105605
    Upw meerut
    Reg num – 1

  • Dharmesh Patel May 19, 2017, 9:57 am

    I had buy redmi note 4 but whitin to 10 to 15 days its had no signal in phone i contact with service station and also to mail conversation but they cant solve my problem when i request for replace ment they told me its not possible so i will requiest you all to dont buy MI phone.

  • D.P.Sethi May 16, 2017, 3:52 am

    I have purchased MI phone about 1month back. The phone is not working properly. I have to switch on and off to receive signals. Service centre in Lajpat Nagar New Delhi could not solve my problem. Pl tell me whom to approach

  • Ganesh Prabhu May 12, 2017, 7:14 am

    This is Ganesh Prabhu from.I am interested to start exclusive xiaomi store in mangalore. I am having 500 Sqft store in heart of the city.My contact details is 9141933399/9141337777.

    Regards
    Ganesh Prabhu

  • Gyaneshwar pathak May 10, 2017, 5:14 am

    Sir mera mobile gram ho ja raha hai.plz sir khuch bataiye na sir abhi 01 year huya hai liye huye

  • shigin April 29, 2017, 5:30 pm

    Redmi note range problem .went to service center for 10 time not solved yet.wat can I do no one there to help me

  • Irene April 28, 2017, 10:10 am

    I bought a Redmi Note 4 on 25/04/2017 on line and since day one the phone is not starting. Their service center inspected the phone and said that the PCB is faulty and registered the fault with the company. Complaint was raised with MI India but they have flatly refused to entertain my request for a replacement, though it is no fault from my end and even the phone is under warranty from the company. Everyone reading this post please do not go for Xiaomi products as I have had a bad experience from day one and am now left with a dead phone and my money blocked.

    I am going to the consumer forum to lodge a complaint.

  • Ayush rana April 25, 2017, 4:53 pm

    i want mi call centre plese provide me full fill detail of mi care

    • Ayush rana April 25, 2017, 6:19 pm

      To,

      Xiaomi Technology India. Private Limited, 8th Floor, Tower-1, Umiya Business Bay Marathahalli-Sarjapur, Outer Ring Road, Bangalore, Karnataka, India, Pin Code – 560103

      Subject ~ Xiaomi service centre franchise

      Respect sir

      it is with a great interest that i am Writing this letter to apply for Xiaomi service centre franchise in Uttar Pradesh ,distt-Bijnor ,
      I have carefully read the terms and condition of the Xiaomi service centre and i am writing to apply for the same

      I am writing to notify you that i am fine with the price and the payment structures
      I assure you that l would hire prtential workers & staff members and chief as per yourneeds
      I request you to kindly schudule a personal meeting so as to discuss about the service centre franchise application and other needed facts in details for any other information that you may need frommy site plese feel free to contact me …….

      Thanking you for yourkind consideration

      Sincerely
      piyush Rana
      Mob- 917500093405

  • Ashutosh shukla April 21, 2017, 12:40 pm

    my complaint no is 170416-000101 Job sheet no -WXIN1704170004027
    as well as i am preparing this case for consumer forum.

  • Ashutosh shukla April 21, 2017, 12:34 pm

    Service support is very poor of MI team i have facing repeat fault in my mobile which was purchased just 5 month back.
    humble request to all mobile users do not buy Mi product because no service support after sell as well as customer care are not able to provide permanent resolution.
    i am rating this brand below bed category

    • Payal April 24, 2017, 6:40 am

      I do agree, Service support is too poor. And technical problem has occurred within 2 months of buying the handset. Handset has stopped detecting any SIM.

  • prince April 21, 2017, 7:49 am

    they provide very poor service….i dont trust this company in future again…and tell to all people dont buy mi product…

  • prabakaran.T April 16, 2017, 2:44 am

    I am redmi like

  • Muhammed April 15, 2017, 6:54 am

    I want to try to purchase xiomi redmi note 4 in 4weeks but the product is under out of stock please help me

  • rajat pandey April 15, 2017, 4:00 am

    Till date and till time this order not shipped, your custamer care Mr. Nagendra told me next 7 working days this order shipped. I asked you please give me authentic reason why not shipped my order . This is prepaid order

  • sandesh April 14, 2017, 8:13 am

    Dear Redmi,

    I am trying to buy Redmi Note 4 Gold, 4GB , 64 internal memory, since 4weeks, but all the time the phone goes out of stock, it is very frustrating & sad , i fail to understand that if there is such a demand for your product then why are you selling in small quantity.

    Dear Redmi, I am a special? case who is trying to get  the phone since 4 weeks , sir/madam I request you to please make some special arrangement for me if possible, who is your genuine & a desperate customer.

    Please look into the matter ASAP and revert.

    Regards & Greetings
    Sandesh.P.Pole
    Cell : 09923059123
    Wanwadi, Pune
    Maharashtra
    Pune-City
    India

    ? Show quoted text
    ———- Forwarded message ———-
    From: “Sp Sp”
    Date: Apr 14, 2017 12:20 PM
    Subject: Re: Redmi Note 4, Sale today at 12 Noon!
    To: “Flipkart”
    Cc:

    ? Show quoted text

  • chandan April 12, 2017, 3:51 am

    Hi this is chandan, i want to state that i have experienced the worst moment with MI, i have problem in my mobile phone i.e red mi note 3 i have purchased it on December-7th, with in 3 months there was problem in my handset, i have given the call to executive of MI but they cant solve so i insisted them for pick mi service on 3rd march but till now no one has received the phone, so by force i went for service station the address which was given by red mi executives but while i went there it was found that there is no service station there, i took off from office went 300km long.And i got response from the MI executive so badly that i cant express my view in writing. So i advice to all my friends please be careful while purchasing the handset form MI India.

    • Dharmesh Patel May 19, 2017, 9:59 am

      yes i also suggest all dont buy mi phone

  • Navin kumar gupta April 9, 2017, 11:01 am

    I am interested and become fan of your smartphone .
    Please launch smartphone having stylus included in it. So as to not worry about to carry it as accessory.
    Please work over it like samsung galaxy note 4.
    I will be delighted if you work over it.

  • Navin kumar gupta April 9, 2017, 11:00 am

    Sir,
    I am interested and become fan of your smartphone .
    Please launch smartphone having stylus included in it. So as to not worry about to carry it as accessory.
    Please work over it like samsung galaxy note 4.
    I will be delighted if you work over it.

  • SANJAY KUMAR CHAUHAN April 7, 2017, 1:46 pm

    I purchased mi4 mobile costing Rs. 13000/- and after Two year of purchase the Total Phone is not working. I went to the mi Authorised Service Centre, Jaipur- 302004 (Rajasthan) where I was informed that the phone are not repairable.

    I was also confirm that as warranty of my hand set has expired therefore according to the Company’s Policy if the required parts will not be available then the Company will replace the hand set and I will have to pay of the parts that was damage.

    But now after 25 days the mi Authorised Service Centre, Jaipur- 302004 (Rajasthan) have denied the replacement as well as the repair of the hand set. They are telling me to contact mi head office regarding this matter.

    This response from Authorised Service Centre of World Leading Mobile Company is really disturbing as it reduces customer satisfaction and it hamper your image brand in the market. I would like you to kindly look into this matter and provide me with the replacement or repair of my mi 4 Hand Set as earliest.

    Please Confirm on SOS Basis.

    Thanking you,
    With Regards,
    Sanjay K. Chauhan
    Management (Logistics)
    Kotputli Cement Works,
    __________________________________________________________________________________________
    UltraTech Cement Limited (An Aditya Birla Group Company)

  • gunaseharan April 6, 2017, 10:07 am

    super stockist in Tamilnadu At chennai
    call me 09486413567 with tamil language exiquator

  • Jacob K Eapen April 1, 2017, 5:03 am

    Sir,
    i bought directly From your Bangalore office on last September a Redmi Note3 phone , From the day which i got the phone it is showing so much defects in the phone,I had gone to your service center in Cochin about 8 or 9 times but no use at last they had advised to Contact the Company directly . The main problem is its proximity Sensor every time it s making problem by when calling no display and phone cannot be off and also showing dont cover the sensor area Second is finger print Sensor when ever we put the finger on it it will go on and off and many more issues in the hand set so i cannot use the phone properly till now I am frustrated with this phone and the service center cannot do anything, These problems are all Manufacturing D effects,the service center is also in that opinion, so please go this and do necessary action , in the mean wile i am planing to approach Consumer Protection Cell at Cochin for getting the things done ,Looking for a favorable reply From your end with out delay
    Thanking You
    Jacob K Eapen

  • Chandan Saha March 29, 2017, 6:58 am

    Hello Mr. CEO of MI,
    Sir , Please be informed that I’m waiting for MI note 4 white (4GB+64GB) since 2 months… every time I login and try to buy on flash sale and within few seconds it go to sold out mode and I never get it. I register many times in MI site and Flipkart also , but never got notification. I’m really frustrated with this but I’m die hard fan of MI. Even I informed few of my friends to buy note 4 after explaining about MI .. and they agreed to buy the same.. now I’m showing sorry cut face to them due to such kind of issue and they are losing faith on MI slowly as even I do not have the handset with me after so many try. I also said good about MI handset(note 4) to my baby and she is more exited see the handset with me and every day I go to home from office she ask “Dad where is your the best MI handset” this makes me more puzzle and I cannot say everyday her articulated information to keep her hope alive. my condition is miserable in friend circle and home also… pl save me and save my daughter’s expectation by allowing me to buy one handset sir , I will be grateful to you always.
    Thanks & Regards,
    Chandan Saha

  • Chandan Saha March 29, 2017, 6:49 am

    Hello Mr. CEO of MI,
    Sir , Please be informed that I’m waiting for MI note 4 white (4GB+64GB) since 2 months… every time I login and try to buy on flash sale and within few seconds it go to sold out mode and I never get it. I register many times in MI site and Flipkart also , but never got notification. I’m really frustrated with this but I’m die hard fan of MI. Even I informed few of my friends to buy note 4 after explaining about MI .. and they agreed to buy the same.. now I’m showing sorry cut face to them due to such kind of issue and they are losing faith on MI slowly as even I do not have the handset with me after so many try. Request you to allow me to buy handset sir. Hope , this will reach to you and you will take positive action.
    Thanks,
    Chandan Saha

  • XRumerTest March 28, 2017, 2:19 pm

    Hello. And Bye.

  • Mahendra Kumar March 27, 2017, 10:52 am

    I purchased MI Note 4 on 14th Feb-17, from this date i am facing difficulties in note 4 i talked/chat with customer care for more than 10times but nobody is there to get resolve issue of customers.
    I am facing difficulties to get repair/replacement of my mobile which is used only 5-6 days since purchased, i am following for one month to get it repair/replacement for that i have been talked and chat with customer care for more than 10 times, but waiting still to get it repaired.

    My handset is returned to me after 22 days without repair it, and there is no information given to me why it is returned without repair/repalcement of handset.

    Please go through attached file of communication via chat, so please go through with all my history chat done with customer care to get it resolved but still waiting for solution.
    Enquiry No. 9000041745 .
    I am frustrated with MI i would like to tell every body not to purchase Mi phone
    I feel the experience what is done with me of Mi company is worst of last 13 years for mobile handset and service of MI company.

  • Saddam Khan March 23, 2017, 8:03 am

    Service sendar

  • iqbalsingh March 19, 2017, 8:45 am

    sir ham xiomi redmi 4a sir booking nhi ho rha hai fer bho kaise hoga kinsi .com par hoga

  • Laxmikant S Dessai March 17, 2017, 5:12 pm

    Xiaomi they are only sailing the phones online in India but there is no service at all I think xiaomi is foolishing to Indians.

  • Laxmikant S Dessai March 17, 2017, 5:03 pm

    I am using mi max32gb it was working very well and really it’s a good phone. But after 8 months I am facing battery issue it’s draining very fast. Within the 50%battery it gose switch off so I try to contact mi customers care but the number is not responding.and there is no authorised service centre in goa. So please suggest how can I get the mi warranty service.

  • Amit kumar March 15, 2017, 9:46 am

    Please volte support miui 8 beta ROM for mi4i phone please next weekly update volte supported

  • Manabendra Roy March 5, 2017, 1:05 pm

    It is very good mobilephone.I like this phone very much.Itel everybody to use this phone

  • mufaddal March 4, 2017, 8:32 am

    sir i m trying to buy redmi 3 s prime from flipkart but when evr i try to buy it says stock over coming soon wat is d reason?? n in out side market redmi 3 s prime fone is availble in 9600 to 10000 rps y???

    • mohan rao narra March 16, 2017, 11:08 am

      they are selling the mobiles in black market

  • SHIRISH R DOSHI March 3, 2017, 11:19 am

    Sir i have Mi 4 want another Mi 4 but it is difficult to get. So please.so please increase your supply or is another way to get it . I want golden colour. I love to use your phone

    Thanks

  • samir March 3, 2017, 11:15 am

    Am coming to China

  • mahesh February 15, 2017, 8:45 am

    this is very shameful thing you people did and doing with customers, which kind of people you have hired that they cant even repair bloody damn a phone, i went four times to your service centre add: c-10, sector-10, noida. why you people cant resolve my problem. i have given my phone for camera repair to te collection centre at sector 10 noida job sheet no: SLDIN1702150000001, i request you to please please please repair it properly dont let me run to your service centre again. and this time i am warning you that if this time you people are not able to repair my phone then I WILL GO TO BLOODY CONSUMER COURT and i will make you people run

  • Kashmira Khodaiji February 14, 2017, 1:00 pm

    Hello !
    I am trying to buy the new Note 4 on flipkart since about more than a month now but by the time the website is accessed to place an order the stock is out of reach.
    Request the company to look into this issue and conatct me on +91 9820578065 and help resolve this issue.

  • Rahmatullah Ansari February 14, 2017, 5:35 am

    The worst service I saw ever
    It has been 8 days and I didn’t received my item . hundreds times tried to call customer care but never picked up the call.

  • Rahul kumar February 13, 2017, 3:47 pm

    My cell phone is not reached me
    Rahul Kumar
    Sarai Bhagalpur 812007
    Order no:-5170208395191804
    Nd tracking no:-785542299720
    Plz solved my problem

  • Sreekanth M February 10, 2017, 1:35 pm

    My complaint registered with call center on my xiomi is not attended. Pathetic customer service and I have not seen company without proper TAT to close the customer complaint.

    Ref : Call center representative Mr.Gurunath,.

  • Shamkant February 2, 2017, 6:28 pm

    Hi,
    I am eagerly waiting for arrival of Mi Note 2 in India / Mumbai. Is there any way to get this beautiful phone? I am dyeing for this Smarttt Phone..

    Regards,
    Shamkant Bhavsar

  • Mohsin khan February 2, 2017, 3:28 pm

    Do not dis repute your name while dealing with customer services ….such a pathetic service being provided to customers in India based office of xiaomi……I think xiaomi should seriously look into it…..
    9797979726 Mohsin khan

  • varun January 31, 2017, 6:07 am

    Please provide logistics department contact number in india.

  • Smriti January 30, 2017, 2:34 pm

    Would like to connect with mi India for sponsorship for a college fest. Best platform for mi to advertise and market it’s products among the youth!

  • RameshkumarUppara January 30, 2017, 11:39 am

    09892424992

    please make emi option

  • NITIN PARIHAR January 30, 2017, 4:46 am

    xiaomi delarship and costomer service

  • Ayaz khan January 27, 2017, 11:59 am

    Hsnsn

  • Hanumantha January 26, 2017, 4:52 pm

    I want my Xiaomi Redmi note prime’s motherboard please.

  • Yashu January 25, 2017, 6:18 am

    Bring back mi max in stock in 1week

  • Syed Aman January 24, 2017, 5:35 pm

    Good

  • Ajay January 23, 2017, 5:17 am

    Red mi 3s prime not uese loudspeaker

  • Nayak Hardik Sanjay Bhai January 19, 2017, 10:11 am

    Mere Mi ki web site se Mi 5 ordar kiya tha bus aaj pa6ta raha hu Kyu ki Mi india ki Koy sarviece Nahi he gatiya mobail He Piasa dene se bhi sarviece Nahi milti he Is liye plz dont shope Mi mobail nub 8758700107/8733884267

  • abhijit January 15, 2017, 2:23 pm

    hello team,
    i want to take xiaomi electronics product distributorship so pls tell is it possible

    i am from india i am comleted mechanical eng & working in automobile company from last six year
    so pls consider my request & revert with your valuable opinion

    thyanks & regard
    abhijit chougule
    9372849989

  • Pramod January 14, 2017, 10:29 am

    Redmi 3sprime mobile not available at online. I Will try last 30days.only written coming soon .very bed.when stock is not available in this product remove from online side.

  • mitanshu January 11, 2017, 9:50 am

    I brought one VR box directly from MI site and it delivered with faulty press button and when tried to exchange as it has manufacture fault then got direction from CS visit our center first then we will take any corrective action. As i have no time to visit their center or continuously follow. So finally i decide it would be better put my new MI VR box in dustbin . All is your once you purchase product directly from MI site (Only sale based approach) . Will suggest every one plz don’t purchase product from MI site

  • Mudasir January 10, 2017, 4:45 am

    Sir,
    I got mi4i phone last year it damaged of display so i want to resolved my problem , I from sirinagar state jammu and kashmir contry india , no service center in our city
    Best regurds

  • sapna January 9, 2017, 10:06 am

    Really worst service- my complaint is for mi max & my complaint no is 170109004105 -job sheet no- WXIN1701060002487 phone jack issue, outgoing calls & heating issue from date of purchased time so we went to the SC but they did not replace my phone and did not provide job sheet and told that no issue in phone, but now again same problem in phone , i am getting auto generated mail reverts only , as i am a working woman & suffering a lot due to this issue – i fever refer this to any one in future if the problem was not resolved by the company with permanent solution

  • Abhishek kumsr pandey January 7, 2017, 4:52 am

    Dear mi owner please take my request ,becouse i am a mi user for many years.i request you that please update new version of my mi4i phone’becouse my phone doesn’t support volte .i use jio 4g simcard in my country so i have becomes problem to use 4g voice call.so please update new volte support ew vrsion for my mi4i handset . Thank you

  • Pulkit Dhawan January 4, 2017, 7:56 am

    Dear Team,

    Really worst service. Contacting since 2 Dec to call centres & visiting service centres. Moreover i am mailing again & again regarding resolution but no response yet. Every time same response ” please wait”. I do have record for every verbal communication. On the other side service centres are also rude and don’t behave nicely. The way Gwalior service centre is coordinating with customers is really horrible. There is urgent need for Mi team to work on service.

  • Rahul December 31, 2016, 6:38 am

    worst service from customer care and service center dont take any mi phone they dont knpw to resolve there own issue

  • Nitin K December 28, 2016, 12:49 pm

    I have RED Mi 1 S Mobile Phone I cannot getba Battery for the Phone in Pune
    Can some body help me?

  • RITIK December 26, 2016, 5:14 pm

    NICE PHONE

  • sanjay kumar December 24, 2016, 7:38 pm

    Xiaomi Redmi mi 4a mobile is not available in patna market.
    Please informe me how I purchase it.
    Thanking you,
    Sanjay
    Patna
    09801646899,09122301668

  • sanjay kumar December 24, 2016, 7:35 pm

    Xiaomi Redmi mi 4a mobile is not available in patna market.
    Please informe me how I purchase it.
    Thanking you,
    Sanjay
    Patna

  • yogesh Kumar December 24, 2016, 3:21 pm

    My cell phone not working properly.And I going two time in your service centre but my phone not good working.bettry not working properly.And hanging problem.my mobile number-8930605040. Please solve my problem

  • yogesh Kumar December 24, 2016, 3:18 pm

    My cell phone not working properly.And I going two time in your service centre but my phone not good working.bettry not working properly.And hanging problem.my mobile number-8930605040

  • Dheerendra December 21, 2016, 5:15 am

    INDIA TOP NO.1 WORSTED COMPANY:-MICROMAX & YU TELEVENTURES India’s fraud & chatted company & 100% WORST PRODUCT Sharma 9829075137
    INDIA TOP NO.1 WORSTED COMPANY

  • jagdish marvadi December 20, 2016, 12:07 pm

    Mera mi4i ke mobile se 4G sim se cell nahi ho raha 9662154612

  • jagdish marvadi December 20, 2016, 12:07 pm

    Mera mi4i ke mobile se 4G sim se cell nahi ho raha

  • pramod kumar December 17, 2016, 11:55 am

    My device 3s redmi 4g purchace from June 2015 from flipkart.
    The problem are display not open becos software not working properly.persons from service centre saying they are unable to repair it becos they have no approval for repair.This company making fool.Need money back
    Imei no: 865980024185206

  • Stefan December 16, 2016, 12:49 pm

    Hi there .
    Could you please advice how can I uninstall app lock bug or reset to factory
    settings. I can not reset.
    Regards
    Stefan

  • Mohit tak December 15, 2016, 1:24 pm

    My device 3s redmi purchace from 9 oct 2016 from flipkart.
    The problem are heating, camra hanging, auto rotate not work, charger not work, gallary hanging
    Please money back or replace my device
    Order no: od107232137346024000
    Imei no: 861428033770760
    861428033770778
    Consumer court docket no: 97190

  • prince faujdar December 13, 2016, 4:28 pm

    Hi mi, tell me when u are launching mi4A in india?

  • Kishor Singh December 8, 2016, 6:11 pm

    Sir I have purchased redmi note 3 on 5 Dec 2016
    Heating problem of my mob what I do now
    My contact no 7220866606 and 7063678832

  • kekin parikh December 5, 2016, 4:34 pm

    I have purchased red me note 3 mobile in October and not it is not working. What to do?
    My contact no 9898054932

  • MOHSIN NAIK December 1, 2016, 12:11 pm

    Hi All,

    Complaint Number: 161117001105.

    Why you people are causing lot of problems to customers ?

    Seriously you know i am fed up with all your services and not interested at all to tell my suffering story again here like i shared with your service center team.

    There is not a single valid mail reply regarding the issue.
    Non of the area manager look into the serious thing which customer like me are facing.

    Even i am working for a brand,and i personally don’t do this to my customer.

    Finally i don’t have any option except raising a complaint to media and on social sites.

    Being investing 22000 rs for a Fraud Cheating Company like your guys i am totally fed up.

    If somebody read this,then please read all the mails and conversation of mine through your customer support team then think being on myside.

    Regards,
    Mohsin Naik.
    Multi-Unit Manager.
    International Airport.
    (MUMBAI).
    9892642733

    • Anjali Gupta December 6, 2016, 12:02 pm

      Hi Sir,
      Me Anjali want to know when will release your ”Red Me 3S ” Next version. We are waiting for our choice.

  • Jismy Johnson November 11, 2016, 6:01 pm

    Name : Jismy Johnson

    Contact No: 9619676172

    Transport no : 516103048950045001

    Delivery Id : 784497187905

    Order id : 5161030489500450

    Case history: I had ordered an product from mi store website & had done the online payment I was just waiting for my delivery I was keeping the track on my product due to the tracking number which was given by mi team according to the tracking record the product first reached to bangalore FedEx department & after that it reached to Mumbai FedEx department & after that when it reached to the local FedEx department than by them I asked about my product status the agent or manager over there she said that my product they are trying to search it of but they couldn’t able to find  it got misplaced by them from 30th Oct onwards I m literally waiting for this product filed several complaints on it keeping the follows up day by day regarding to it & I m finally getting the answer that the FedEx department doesn’t have my product with them they got misplaced by them now u need to claim again to mi for replacement such an a pathetic service I ever had in my life & the main problem is that I had ordered this product from mi store website not from FedEx than why the dam I need to keep the follow up by my side why don’t you are concerned about this thing right now every one is blaming on me saying why have you done the online payment  that the only one reason company is becoming too careless about your product niw finally when i raised the complaint to cancel my product  & now I want the refund amount & I m waiting for it non of the agent called me from xiaomi team for the confirmation to cancel my product because I loose my hope on you people if again I will claim for the replacement producer how I can trust these guys that the FedEx department will delivery it to me on time when already I  spend lot of my patience & time to it as I m a working women so I ordered it from online & now i m suffering & I need to find out the time for all of these process also & its impacting in my job also I couldn’t able to concentrate in my work . i m  so much furstrated that i already tweet on my twitter account now what you want me to do should I need to write whole thing about in another social media website also

    I want a cancellation confirmation call by today itself as I already given lot of time to you people now I m not ready to wait anymore I want a sudden reply regarding to it.

    Regards,
    Jismy Johnson.

  • Saroj November 11, 2016, 12:41 pm

    Hi all,

    Please my pain in trailing mail. And response from MI team

    On 10 Nov 2016 4:15 pm, “Saroj Pradhan” wrote:
    Hi team,

    Any improvement on escalation,

    Just reply is it going to be delivered by tomorrow or not.

    I don’t want to see lengthy useless mail reply. Don’t know whether this a free gift to me or blue dart is giving you services in charity, that you can not fighting for the delay in delivery.

    Saroj

    On 10 Nov 2016 11:50 am, “Xiaomi India Customer Services” wrote:
    Image
    Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.
    Subject
    Non delivery of product (Order No – 5161101555011371)

    Response By Email (Naga) (11/10/2016 11:50 AM)
    Hi Saroj,

    Welcome back to Mi India customer support. Thanks for writing back to us.

    I apologize for the inconvenience caused to you. I would like to inform you that I am escalating the issue to concerned team and they will revert back to you with an update. I request you to kindly wait for some time. I appreciate your patience.

    Thanks for being a valued customer. Have a great day.

    Sincerely,
    Naga
    Mi India Customer Support
    Website: http://www.mi.com/in
    Facebook: https://www.facebook.com/XiaomiIndia
    Web Chat Service: http://www.mi.com/in/service/online
    Hotline: 1800-103-6286
    Customer By Service Email (Saroj Pradhan) (11/10/2016 11:02 AM)
    Hi Team,

    Till now the product delivered to me, I don’t now how irresponsible organisation is it, where the customer is suffering after paid his hard earned money.

    Also your courier partner is not replying properly.

    Finally I come to the conclusion that i don’t require that mobile ordered. Pl process to refund my money.

    Now a days it is very easy to go to consumer forum pl keep that in your mind. If you require I will share the the details.

    On 7 Nov 2016 2:54 pm, “Saroj Pradhan” wrote:
    Hi Naveen,

    How the dispute is closed, is the product delivered or is there any delivery conformation date committed by you?
    Why can’t your team call to Blue dart courier service and provide me the delivery date.

    This is a clear case of cheating to customer. As a customer we pay for the device and also take the burden and cost to call various customer care team to track.

    You can’t close a dispute without solving the issue End to End.

    Just conform me in one line when I can get my product. Else refund my money, there are options for various other mobiles in market which I can avail.

    Saroj

    On Mon, Nov 7, 2016 at 11:31 AM, Xiaomi India Customer Services wrote:


    Saroj Kumar Pradhan
    8820941388
    Response By Email (Naveen) (11/07/2016 03:13 PM)

    Hi Saroj,

    Greetings from Mi India Customer Support. This is Naveen again.

    Thank you for replying us back.

    I understand that you are facing issues with logistic partner regarding your product delivery and looking forward in getting this resolved. I know how important it is for you to get this resolved and receive your order. I will surely assist you regarding this.

    Saroj, I would like to inform you that I have already shared your issue to our concerned team and also request you to get in touch with the BlueDart team at 1860-233-1234 to know the delivery status.

    If you have any further queries, please don’t hesitate to contact me. I will be glad to assist you.

    Have a nice day!

    Regards,
    Naveen
    Mi India Customer Support
    Website: http://www.mi.com/in
    Facebook:https://www.facebook.com/XiaomiIndia
    Web Chat Service: http://www.mi.com/in/service/online
    Hotline: 1800-103-6286

    Customer By Service Email (Saroj Pradhan) (11/07/2016 02:54 PM)
    Hi Naveen,

    How the dispute is closed, is the product delivered or is there any delivery conformation date committed by you?
    Why can’t your team call to Blue dart courier service and provide me the delivery date.

    This is a clear case of cheating to customer. As a customer we pay for the device and also take the burden and cost to call various customer care team to track.

    You can’t close a dispute without solving the issue End to End.

    Just conform me in one line when I can get my product. Else refund my money, there are options for various other mobiles in market which I can avail.

    Saroj

    On Mon, Nov 7, 2016 at 11:31 AM, Xiaomi India Customer Services wrote:


    Saroj Kumar Pradhan
    8820941388
    Response By Email (Naveen) (11/07/2016 11:31 AM)

    Hi Saroj,

    Greetings from Mi India Customer Support. My name is Naveen.

    I understand that you would like to know the delivery status of your order id: 5161101555011371. I know how excited you are to avail our device. I will surely assist you regarding this.

    Saroj, as per our records, I see that your order has been shipped via BlueDart with tracking number 69527931244 and would request you to contact BlueDart team at 1860-233-1234 to know the delivery status and I would also like to inform you that I will escalate your delivery issue to our our concerned team and get it resolved.

    If you have any further queries, please don’t hesitate to contact me. I will be glad to assist you.

    Have a nice day!

    Regards,
    Naveen
    Mi India Customer Support
    Website: http://www.mi.com/in
    Facebook:https://www.facebook.com/XiaomiIndia
    Web Chat Service: http://www.mi.com/in/service/online
    Hotline: 1800-103-6286

    Customer By Service Email (Saroj Pradhan) (11/07/2016 11:18 AM)
    Hi,

    I have placed 2 orders on 1st of Nov 2016 details as follows. Out of that the the MI Band 2 is being delivered to me on 4th of Nov 2016 which is on COD basis. the other order Redmi Note 3 Gold 32G which was prepaid order on my credit card wet to be deliver. Interesting point is that delivery address is same for both the orders. Seems company is trying to play wit customer money and patience and emotions.

    Today morning at 10:37 am IST is called your help desk to know the status for the delivery, the person other side told me that I need to call the courier call center to get the status.

    There are some quires in my mind can any one can some one give some input on them.

    1) The courier partner is not assigned by me, then is it my responsibility to call the courier partner.

    2) How the COD order is delivered on time, but for the paid order I need to call the MI customer care and as well as courier customer care?

    3) Is it customer responsibility to track the courier and request the customer services. is yes the reply back mail, so that I will take up this matter in consumer forum?

    Waiting for your reply by EOD today, other wise please cancel the order and refund the money to my account.

    Order Details.

    Non Delivered Redmi Note 3 Order Number – 5161101555011371

    Delivered MI Band 2 Order Number – 5161101543781640

    Attached the Order and tracking details of the non-delivered order as well as delivered order

    Question Reference # 161107-003337
    Date Created: 11/07/2016 11:18 AM
    Date Last Updated: 11/10/2016 11:50 AM
    Status: Escalated
    [—001:005289:04468—]

  • maseehulla November 11, 2016, 9:45 am

    REMINDER 2

    Awaiting Revert…

    Still my problem is not resolved..

    Regards
    Maseehulla
    From: Makandar, Maseehulla Shah (KAR), Vodafone India
    Sent: Thursday, November 10, 2016 3:14 PM
    To: ‘Xiaomi India Customer Services’; service.in@xiaomi.com
    Cc: ‘lei.jun@xiaomi.com’; service.in@xiaomi.com; vkoul@xiaomi.com; chenfuxiang@xiaomi.com; manu.jain@xiaomi.com; liufei@xiaomi.com; zhangyuqing@xiaomi.com; zoudongliang@xiaomi.com; global-pr@xiaomi.com; xiaomiservice@xiaomi.com; ‘advqos@trai.gov.in’; gunner.masih@gmail.com
    Subject: RE: Mobile Over Heat issue And Fall down Unable to Claim Warrenty [Incident: 161107-010395] ( REMINDER 1 )

    REMINDER 1

    No one Reverted to my concern as of now and still my mobile has not repaired…

    Regards
    Maseehulla
    From: Makandar, Maseehulla Shah (KAR), Vodafone India
    Sent: Wednesday, November 09, 2016 7:14 PM
    To: ‘Xiaomi India Customer Services’; service.in@xiaomi.com
    Cc: ‘lei.jun@xiaomi.com’; service.in@xiaomi.com; vkoul@xiaomi.com; chenfuxiang@xiaomi.com; manu.jain@xiaomi.com; liufei@xiaomi.com; zhangyuqing@xiaomi.com; zoudongliang@xiaomi.com; global-pr@xiaomi.com; xiaomiservice@xiaomi.com; ‘advqos@trai.gov.in’; gunner.masih@gmail.com
    Subject: RE: Mobile Over Heat issue And Fall down Unable to Claim Warrenty [Incident: 161107-010395]

    I have visited your service centre still my handset is in same condition and no one is attend to the concern this show how much this company gives importance to the customers concern…

    It’s all most 3 days past no proper response…

    I want my handset to be back with fine condition before I seek for legal…

    Regards
    Maseehulla
    From: Xiaomi India Customer Services [mailto:service.in@xiaomi.com]
    Sent: Wednesday, November 09, 2016 11:11 AM
    To: Makandar, Maseehulla Shah (KAR), Vodafone India
    Subject: Mobile Over Heat issue And Fall down Unable to Claim Warrenty [Incident: 161107-010395]

    Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.
    Subject
    Mobile Over Heat issue And Fall down Unable to Claim Warrenty
    Response By Email (Barsha) (11/09/2016 11:11 AM)
    Hi Maseehulla,

    Thank you for writing back.

    I would like to inform you that I am escalating this issue to the concern team. Our team will working in this and update regarding the same.

    Please feel free to contact us in future if you have any other queries.

    Thank you for contacting Mi India Customer Support.

    Regards,
    Barsha
    Mi India Customer Support
    Website: http://www.mi.com/in
    Facebook:https://www.facebook.com/XiaomiIndia/
    Web Chat Service:http://www.mi.com/in/service/online
    Hotline: 1800 103 6286286
    Customer By Service Email (Maseehulla Shah (KAR), Vodafone India Makandar) (11/08/2016 06:30 PM)
    Dear Barsha,

    I have already visited to your service centre they are asking me to pay the 10+K amount and claiming about physical damage…

    Share my Mi note 3 Handset Screen and inside phone pictures there is no physical damage nor any part has broken.

    Stop sending standard and repeated remarks I know how much your technician professionally trained to grab consumers amount…

    I want my handset to be repair on top priority and I will not pay single penny for repair..

    I am expecting your call

    Maseehulla
    Store Manager – Retail
    Vodafone Mobile Services Limited
    Mobile: +91 9886018676
    Email:MaseehullaShah.Makandar@Vodafone.com

    This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
    Customer By Service Email (Maseehulla Shah (KAR), Vodafone India Makandar) (11/08/2016 06:29 PM)
    Dear Barsha,

    I have already visited to your service centre they are asking me to pay the 10+K amount and claiming about physical damage…

    Share my Mi note 3 Handset Screen and inside phone pictures there is no physical damage nor any part has broken.

    Stop sending standard and repeated remarks I know how much your technician professionally trained to grab consumers amount…

    I want my handset to be repair on top priority and I will not pay single penny for repair..

    I am expecting your call

    Maseehulla
    Store Manager – Retail
    Vodafone Mobile Services Limited
    Mobile: +91 9886018676
    Email:MaseehullaShah.Makandar@Vodafone.com

    This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
    Response By Email (Barsha) (11/08/2016 05:55 PM)
    Hi Maseehulla,

    Thank you for writing back.

    I would regret to inform you the same sentence, I would request you to coordinate the service center as we have no scope to diagnosis the device here. Hence request you to visit service center regarding the same as engineers are trained professional they will not misguide you in this concern.

    Please feel free to contact us in future if you have any other queries.

    Thank you for contacting Mi India Customer Support.

    Regards,
    Barsha
    Mi India Customer Support
    Website: http://www.mi.com/in
    Facebook:https://www.facebook.com/XiaomiIndia/
    Web Chat Service:http://www.mi.com/in/service/online
    Hotline: 1800 103 6286286
    Customer By Service Email (Maseehulla Shah (KAR), Vodafone India Makandar) (11/08/2016 03:44 PM)
    I have already share you the job sheet scan copy in first mail.. however I have attached the job sheet again and mentioned service centre details.

    I request you to provide the bellow mentioned details:
    1) Attachment of job sheet : Attached
    2) Service center name : Sai Technology Service
    3) Service center address : Ramanuj Complex Shop No 8 Ground Floor Station Road Hubli-580020
    4) Device name : MI NOTE 3
    5) Your contact number and alternate number : 9886018676

    Regards
    Maseehulla

    This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
    Customer By Service Email (Maseehulla Shah (KAR), Vodafone India Makandar) (11/08/2016 03:43 PM)
    I have already share you the job sheet scan copy in first mail.. however I have attached the job sheet again and mentioned service centre details.

    I request you to provide the bellow mentioned details:
    1) Attachment of job sheet : Attached
    2) Service center name : Sai Technology Service
    3) Service center address : Ramanuj Complex Shop No 8 Ground Floor Station Road Hubli-580020
    4) Device name : MI NOTE 3
    5) Your contact number and alternate number : 9886018676

    Regards
    Maseehulla

    This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
    Response By Email (Barsha) (11/08/2016 02:51 PM)
    Hi Maseehulla,

    Thank you for writing back.

    I request you to provide the bellow mentioned details:
    1) Attachment of job sheet.
    2) Service center name.
    3) Service center address.
    4) Device name.
    5) Your contact number and alternate number.

    Please feel free to contact us in future if you have any other queries.

    Thank you for contacting Mi India Customer Support.

    Regards,
    Barsha
    Mi India Customer Support
    Website: http://www.mi.com/in
    Facebook:https://www.facebook.com/XiaomiIndia/
    Web Chat Service:http://www.mi.com/in/service/online
    Hotline: 1800 103 6286286
    Customer By Service Email (Maseehulla Shah (KAR), Vodafone India Makandar) (11/08/2016 11:59 AM)
    Hello,

    This is not a physical damaged nor any parts has broken this is your service centre team is told us about my mobile…

    I have given my handset to service centre & there is no single damaged or nor screen has broken if such provide me my phone screen display and inside mobile photos.

    This company fooling around people in the name of warranty you people claiming as physical damaged device or broken….! when people go to service for any mobile service your team is asking consumer to pay the amount & what they do inside how know our money is free to earn 11k we need to work for 1 month and you people manufacture default over heating handset and blaming the user…..i will not suggest nor I’ll recommend these phone to my Friend and family if my problem is not resolved and I will not pay and charges…

    Share me my phone screen pic inside pic I have seen there is no physical damage nor any parts has broken…

    Regards
    Maseehulla

    This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
    Customer By Service Email (Maseehulla Shah (KAR), Vodafone India Makandar) (11/08/2016 11:59 AM)
    Hello,

    This is not a physical damaged nor any parts has broken this is your service centre team is told us about my mobile…

    I have given my handset to service centre & there is no single damaged or nor screen has broken if such provide me my phone screen display and inside mobile photos.

    This company fooling around people in the name of warranty you people claiming as physical damaged device or broken….! when people go to service for any mobile service your team is asking consumer to pay the amount & what they do inside how know our money is free to earn 11k we need to work for 1 month and you people manufacture default over heating handset and blaming the user…..i will not suggest nor I’ll recommend these phone to my Friend and family if my problem is not resolved and I will not pay and charges…

    Share me my phone screen pic inside pic I have seen there is no physical damage nor any parts has broken…

    Regards
    Maseehulla

    This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
    Response By Email (Barsha) (11/08/2016 10:36 AM)
    Hi Maseehulla,

    Greetings from Mi India Customer Support. My name is Barsha.

    I understand that you are facing issues with the device over heating concern. I know how important it is to resolve. I will assist you in this.

    I would like to inform you that if there would be any physical damage or liquid spillage then servicing will be done in chargeable basis. I would like to inform you that our engineers are trained professional they will not misguide you in this concern.

    Please feel free to contact us in future if you have any other queries.

    Thank you for contacting Mi India Customer Support.

    Regards,
    Barsha
    Mi India Customer Support
    Website: http://www.mi.com/in
    Facebook:https://www.facebook.com/XiaomiIndia/
    Web Chat Service:http://www.mi.com/in/service/online
    Hotline: 1800 103 6286286
    Customer By Service Email (Maseehulla Shah (KAR), Vodafone India Makandar) (11/07/2016 06:09 PM)
    Hello Mr. LEI JUN / Vkoul ,

    I am writing this mail seeking your intervene for my Xiaomi Note 3 Mobile which is in Authorize service center..

    Let me share you my experience with MI Note 3 and even the handset is under Warranty ……

    I was Samsung user and I was very happy but my friend recommended me & told me to try about MI Note 3 and the same time sold out my Samsung mega 2 and I took the same from my friend but mean time I was facing Over heating issue without any charging connectivity & in normal stage the handset over heats without any activity but then sum how I managed and used till last Wednesday…

    Last Wednesday I was on call suddenly the handset start overheating on right hear side and bottom side I cannot hold the handset & I was scared and the handset fall down from my hand..

    This was manufacture issue due to this ( I’m facing hell lot of problems I’m without my phone I’m unable to contact people-official work is held up etc etc ) after these all messup & loss the service center people asking me to pay the service charges and claiming that physical damaged…

    I’m hoping the best from you I appreciate if I get my handset in good condition….!

    Please find the below details..

    Maseehulla
    Store Manager – Retail
    Vodafone Mobile Services Limited
    Mobile: +91 9886018676
    Email:MaseehullaShah.Makandar@Vodafone.com

    This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
    Question Reference # 161107-010395
    • Date Created: 11/07/2016 06:09 PM
    • Date Last Updated: 11/09/2016 11:11 AM
    • Status: Escalated

  • Lalan Kumar Singh November 9, 2016, 6:51 pm

    Dear sir am interested your company dealer ship from bihar Bhagalpur …no dealer no service center so pless contact my number …..8051565685

  • Arvind November 9, 2016, 4:53 am

    My xiaomi redmi 3S prime was having Fingure print sensor issue. So i visited to “Gurgaon MI Exclusive Service Center,Shop No. 1, Parshvanath Arcadia, Plot No. 739/1, MG Road, Sector-14, Gurgaon, Haryana-122001 ” service centre. They checked and told me that it will take within 15 days.

    So i submitted my mobile on 17 October. But even after a 22 Days there is no response from the xiaomi india.

    The service centre people have no idea about my mobile. I also complaint on there customer care they said in 24 hours my problem will be solved but nothing happened.

    Every time they just told me to wait and gave me false promises.

    Now service centre is not receiving my call.

    Is this a way to treat your loyal customers?

    I will never ever buy or suggest any xiaomi product to anyone,

    Cheap and fake xiaomi india

    Jobsheet number : WXIN1610170001631
    Complaint number : 161024004155

  • ashish November 8, 2016, 3:34 am

    I am working in spice service center
    I have two years exeperience
    If you are open new service center in jaipur and dausa
    Give me a chance
    9166220116
    8104805251

  • Manish Bisht November 7, 2016, 6:59 am

    Dear Service Team of Mi XIAOMI,

    Detail of Inspection Sheet or Call Register Number: WXINI1610130026498.

    After 25 Days my mobile not repaired by Service center and nobody pickup the phone INDIA-MAHARASTRA-MUMBAI-DADAR- 022-24328808.
    When I called in Xiaomi Hotline: 18001036286 your Customer care Person told me to he have not any information for my mobile and he told me to call to service center where I submit this phone before 26 days.But in this service center nobody pickup the phone.
    Its my humble request to you If you are not able to repair my mobile which is already submitted on 2016-10-13 15:20:14 at DADAR Mumbai-Y CARE Please give me to replacement of the new mobile as same.

    One surprising Incident or explanation is given me to customer care person before 25 days when i called him to two time, that time he told me to wait for 25 days whatever services center given to you.
    But now a day Xiaomi Hotline: 18001036286 person told me to contact direct to the cervices center because he have not any information of my mobile.

    Manish Bisht
    9867915454

  • Manish Bisht November 7, 2016, 6:59 am

    Dear Service Team of Mi XIAOMI,

    Detail of Inspection Sheet or Call Register Number: WXINI1610130026498.

    After 25 Days my mobile not repaired by Service center and nobody pickup the phone INDIA-MAHARASTRA-MUMBAI-DADAR- 022-24328808.
    When I called in Xiaomi Hotline: 18001036286 your Customer care Person told me to he have not any information for my mobile and he told me to call to service center where I submit this phone before 26 days.But in this service center nobody pickup the phone.
    Its my humble request to you If you are not able to repair my mobile which is already submitted on 2016-10-13 15:20:14 at DADAR Mumbai-Y CARE Please give me to replacement of the new mobile as same.

    One surprising Incident or explanation is given me to customer care person before 25 days when i called him to two time, that time he told me to wait for 25 days whatever services center given to you.
    But now a day Xiaomi Hotline: 18001036286 person told me to contact direct to the cervices center because he have not any information of my mobile.

    Manish Bisht
    9867915454

  • Gangadhar November 5, 2016, 5:47 pm

    worst customer service and customer care, scared to buy any MI devices, i had raised a complaint about my device three months back (In August 2016) but still it is not resolved, MI customer service/service centers(Bangalore, Marathahalli )worst than worst

    Think twice before buy any higher price mobiles from xiomi.

    i had never seen such a worst customer service/customer care so far in my life

  • Amar Jhajharia November 4, 2016, 7:37 pm

    This is a cheat co.This co.knows to sell product.They don’t give after sales service.There head Mr.Dutta of Kolkata (W.Bengal) didn’t bothered to answer to my phone calls.He always showed himself Very Busy And always sent me a sms that he will call back later but to my dismay he did not called even one time.Mr.Sumit of Desk 036 from Bangalore H.O.called me on 26/10/2016 at around 16.00pm and said me that the mobile is unrepairable And for these comapny had decided to send me a NEW SET OF REDMI NOTE 4G with extended warranty/Gurantee period and he took the postal address for the delivery And a mail will be sent by him for the confirmation of the despatch within couple of minutes after disconnecting the phone calls but to my Dismay neither I recieved a NEW SET nor I RECEIVED the email till today.This is the duplex policy of the company.And in the customer care No.i talked to there supervisor Mr.Ajay,Anand,Chetan,since 4 months each & every time they take time for 72hours but never bothered to give reply.and in case of mail Mr.Theeja and Ms.Heena are also the same.Since 4 months I tried to contact all of them through phone calls & email,also visited more than 10 times to the Park Street service center,Kolkata.But all are in Vain.i need my money back in 24 working hoursor else I will move to the consumer court.

  • S Mobarak Nazir Azmi November 1, 2016, 5:03 pm

    Dear sir
    I am expriencing a worst cudomer support from xiaomi they have taken back the defecttive mi band under warranty and first of all they agreed for replacement through order ID 1161007767504242 then they told me for refund the process is going on for the last two months approx.But now they are not responding.

  • alkesh October 28, 2016, 9:27 am

    we purchase online mobile note 3 id = 695161026333005543 but till date not receive it 5 days and no service center in gujarat so how can contact

  • Nirbhay October 28, 2016, 1:11 am

    mi3s prime rs8999 mobile flipcart per kab aa rahi fast come diwali days offer

  • Absar Azhar October 25, 2016, 3:22 pm

    When Mi note 4 is coming in India

  • kaushal thombre October 25, 2016, 11:57 am

    Mi 3s prime mobile kab milega

  • vicky verma October 25, 2016, 6:03 am

    service so poor. if comes any faults in ur phone then say good bye to ur phone for 6 months

  • abhishek yadav October 24, 2016, 9:08 pm

    Its very poor mobile compnay ..its no work fingerprinter and i bought head fon they only few day running after they not clear voice . And no service in chhatishgarh

  • Shankar Lal Patel October 23, 2016, 3:24 am

    I Want to about my mi phone’s sencer opne after 3 or 4 Am At night
    And battery is have been clearly de charge
    Why why

  • Shankar Lal Patel October 23, 2016, 3:15 am

    Sir
    Mi ??? ?? ??? ?? 3 ?? 4 ??? ??? ???? ?? ????? ???? ????? ???? ?? ?? ????? ???? ??? ?? ???? ?? ???? ?? ???? ???? ??? ???? ??? ???
    ?? ????? ?? ??? ????? ???? ??

  • Seema Publicity Pvt. Lmt October 21, 2016, 4:21 pm

    very low cost quotes supplier Advertising material Pepr Printing
    Newspaper activity All over indi Offset Printing, Banner Stand ,Pomo Table ,Umbrella. Sign Board ,Banners, Sun pack Sheet ,vinyl Print Banner Stands, Roll up Strollers, Canopies, Urgent
    Service SPL – Newspaper insertion All type Paper Printing , corporate branding, gifts
    http://www.seemapublicity.co.in

  • mohit October 21, 2016, 5:16 am

    I need Mi distribution in shivpuri tell your requirement and investment

  • Akbar October 21, 2016, 4:51 am

    I Have no words about Mi services.I had submitted a phone(Redmi Note 3 32 Gb) after 2 months online purchased due to some hardware faulty , on 16th-Aug-2016 at INFOTEL SERVICES , KOLKATA , 700091 , they have given a max 30 days timeline to deliver the phone , But already more than 70 days has passed no body can makes me call about the complaints status after several followup by mail , Phone .Can you share me how many days will you take to deliver the phone??
    Why your company not given to me a replacement phone until my own phone deliver?

    Online Job sheet No:-WXIN1608310001320
    Complaints No:-160919006000

  • Ravi Pandey October 21, 2016, 1:56 am

    An adapter was to be changed of mine which was under warranty. Been 2 months, they could not change.
    Called the service store guy at Malviya Nagar, Delhi in turn he replied that he was busy and I call him later.
    Continuously was in contcact with the online customer care through email as well. Every time they asked me details and even made big promises.
    The extent of their promise was such that once the guy on the other end even vowed to resign from his job if I didn’t get a call from a very high managerial committee within 24 hrs.
    Nobody reverted as expected.
    I am planning to move to Consumer Court against them on charges of violating Section 2(1) (c) of the Consumer Protection Act,1986.
    To all my fellow Indians, these guys will fool you even if your device is under warranty.
    I would strongly suggest to all buy Micromax or Indian companies phones.
    At least you’d be content that you are investing on Indian economy than on these bunch of foreign liars!

    • vikas October 24, 2016, 9:32 am

      Mne bhi Ek month se de rkha h Abhi tk Koi rply nhi , m bhi consumer court jana chalta hu

      • Ravi Pandey October 25, 2016, 7:41 pm

        We will form a group and file PIL altogether! Send these Chinese liars out of our country

  • MANISH KUNDRA October 20, 2016, 8:44 am

    xiomi mobile service is sooo poor. na hi iske koi customer care num pr call lgta h aur na hi koi service h.

  • akdutta October 20, 2016, 6:58 am

    Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. If this issue is not resolved to your satisfaction, you may reopen it within the next days. Thank you for allowing us to be of service to you.
    Subject
    Supply of defective Mobile

    Response By Email (Dinesh) (10/19/2016 06:10 PM)
    Hello Ashis,

    Welcome back to Mi India. This is Dinesh.

    I understand that you are not satisfied with the service center. I know how important it is for you. I will help you with this.

    I apologize for the inconvenience caused to you due to the delay in servicing.

    Ashis, I would like to inform you that your issue is already escalated to our concerned department. So kindly wait for the turn around time provided by them, if your issue is not resolved within the time frame kindly get back to us so that we can take a prompt action.

    Regards,

    Dinesh
    Mi India Customer Support
    Website: http://www.mi.com/in
    Facebook:https://www.facebook.com/XiaomiIndia/
    Web Chat Service:http://www.mi.com/in/service/online
    Hotline: 1800 103 6286.

    Customer By Service Email (ASHIS DUTTA) (10/19/2016 11:36 AM)

    Reminder 7

    Yet to receive any feedback regarding the defective mobile .

    Regards.
    akdutta.
    Mobile No 9477702144.
    Mail address : adutta61@gmail.com.

    ———- Forwarded message ———-
    From: ASHIS DUTTA
    Date: Tue, Oct 18, 2016 at 10:11 AM
    Subject: Re: Supply of defective Mobile [Incident: 161014-007415]
    To: service.in@xiaomi.com

    Inform the Status of the repair of mobile immediately.waiting since 3.9.2016.

    akdutta.

    On Tue, Oct 18, 2016 at 10:09 AM, ASHIS DUTTA wrote:
    Reminder 6 .

    Regards.
    akdutta.
    Mobile No 9477702144.
    Mail address : adutta61@gmail.com.

    Reminder 5

    How long further i have to wait to get the phone back ? In case you are not in a position to supply the phone please return back the money collected towards the phone . I am not interested for your defective mobile. I will inform all of my friends and relatives about the incident so that none of them in future purchases your mobile.Is this the way you treat your customer ? Mobile was handed over to your service centre on 3.9.2016 ( one and a half month back) .

    Regards.
    akdutta.
    Mobile No 9477702144.
    Mail address : adutta61@gmail.com.

    ———- Forwarded message ———-
    From: Xiaomi India Customer Services
    Date: Fri, Oct 14, 2016 at 6:52 PM
    Subject: Supply of defective Mobile [Incident: 161014-007415]
    To: adutta61@gmail.com

    Response By Email (Dinesh) (10/18/2016 03:10 PM)
    Hello Ashis,

    Welcome back to Mi India. My name is Dinesh.

    I would like to inform you that your issue is already escalated to our concerned department. So kindly wait for the turn around time provided by them, if your issue is not resolved within the time frame kindly get back to us so that we can take a prompt action.

    I assure you that we would do our very best to provide you a wonderful experience with Xiaomi products and its services. Please get back to us in case of any further query. We would be happy to help you.

    Regards,

    Dinesh
    Mi India Customer Support
    Website: http://www.mi.com/in
    Facebook:https://www.facebook.com/XiaomiIndia/
    Web Chat Service:http://www.mi.com/in/service/online
    Hotline: 1800 103 6286.

    Customer By Service Email (ASHIS DUTTA) (10/18/2016 10:24 AM)
    What do i do with the calls. The Call was to enquire ,whether i received a call from the service centre. What type of system you are following ,that your toll free number officials does not know the position of repair and they are required to contact the person suffering ,only to know the status of repair. If by contact you mean that ,then yes your officials contacted me for the first time on 17.10.2016 after the defective mobile was given for repair ob 3.9.2016.I am not interested in your defective mobile ,please return the money back .’Don’t force me to go the appropriate forum for complaining against your company. I can’t wait any further .”

    Regards.
    akdutta.
    Mobile No 9477702144.
    Mail address : adutta61@gmail.com.

    On Mon, Oct 17, 2016 at 3:50 PM, Xiaomi India Customer Services wrote:

    Customer By Service Email (ASHIS DUTTA) (10/18/2016 10:11 AM)
    Inform the Status of the repair of mobile immediately.waiting since 3.9.2016.

    akdutta.

    On Tue, Oct 18, 2016 at 10:09 AM, ASHIS DUTTA wrote:
    Reminder 6 .

    Regards.
    akdutta.
    Mobile No 9477702144.
    Mail address : adutta61@gmail.com.

    Reminder 5

    How long further i have to wait to get the phone back ? In case you are not in a position to supply the phone please return back the money collected towards the phone . I am not interested for your defective mobile. I will inform all of my friends and relatives about the incident so that none of them in future purchases your mobile.Is this the way you treat your customer ? Mobile was handed over to your service centre on 3.9.2016 ( one and a half month back) .

    Regards.
    akdutta.
    Mobile No 9477702144.
    Mail address : adutta61@gmail.com.

    ———- Forwarded message ———-

    Customer By Service Email (ASHIS DUTTA) (10/18/2016 10:09 AM)
    Reminder 6 .

    Regards.
    akdutta.
    Mobile No 9477702144.
    Mail address : adutta61@gmail.com.

    Reminder 5

    How long further i have to wait to get the phone back ? In case you are not in a position to supply the phone please return back the money collected towards the phone . I am not interested for your defective mobile. I will inform all of my friends and relatives about the incident so that none of them in future purchases your mobile.Is this the way you treat your customer ? Mobile was handed over to your service centre on 3.9.2016 ( one and a half month back) .

    Regards.
    akdutta.
    Mobile No 9477702144.
    Mail address : adutta61@gmail.com.

    ———- Forwarded message ———-

    Response By Email (Dinesh) (10/17/2016 03:50 PM)
    Hello Ashis,

    Welcome back to Mi India. This is Dinesh.

    I truly understand your concern in this regard. We apologize for the inconvenience caused to you. I have checked that you have received a call regarding this issue, I would request you to wait for sometime to get the device.

    Please get back to us in case of any further query. We would be happy to help you.

    Regards,

    Dinesh
    Mi India Customer Support
    Website: http://www.mi.com/in
    Facebook:https://www.facebook.com/XiaomiIndia/
    Web Chat Service:http://www.mi.com/in/service/online
    Hotline: 1800 103 6286.
    Customer By Service Email (ASHIS DUTTA) (10/17/2016 12:00 PM)
    Reminder 5

    How long further i have to wait to get the phone back ? In case you are not in a position to supply the phone please return back the money collected towards the phone . I am not interested for your defective mobile. I will inform all of my friends and relatives about the incident so that none of them in future purchases your mobile.Is this the way you treat your customer ? Mobile was handed over to your service centre on 3.9.2016 ( one and a half month back) .

    Regards.
    akdutta.
    Mobile No 9477702144.
    Mail address : adutta61@gmail.com.

    ———- Forwarded message ———-

    Response By Email (Dinesh) (10/14/2016 06:52 PM)
    Hello Ashis,

    Welcome back to Mi India. My name is Dinesh.

    I understand that you are not satisfied with the service center. I know how important it is for you. I will help you with this.

    I apologize for the inconvenience caused to you due to the delay in servicing.

    Ashis, I would like to inform you that your issue is already escalated to our concerned department. So kindly wait for the turn around time provided by them, if your issue is not resolved within the time frame kindly get back to us so that we can take a prompt action.

    I assure you that we would do our very best to provide you a wonderful experience with Xiaomi products and its services. Please get back to us in case of any further query. We would be happy to help you.

    Regards,

    Dinesh
    Mi India Customer Support
    Website: http://www.mi.com/in
    Facebook:https://www.facebook.com/XiaomiIndia/
    Web Chat Service:http://www.mi.com/in/service/online
    Hotline: 1800 103 6286.
    Customer By Service Email (ASHIS DUTTA) (10/14/2016 02:54 PM)

    ———- Forwarded message ———-
    From: ASHIS DUTTA
    Date: Thu, Oct 13, 2016 at 2:22 PM
    Subject: Fwd: Supply of defective Mobile
    To: service.in@xiaomi.com

    ———- Forwarded message ———-
    From: ASHIS DUTTA
    Date: Fri, Oct 7, 2016 at 10:08 AM
    Subject: Supply of defective Mobile
    To: service.in@xiaomi.com

    ASHIS DUTTA

    Oct 6 (1 day ago)

    to service.in

    REMINDER 4

    I would like to inform you that I purchased one REDMI Note 3 -FDD -In -enabled -Golden colour through M/s Tata Cliq vide invoice no 69514005396 dated 6.8.2016 and Started using the same . While on Tour my mobile was not working at all ,it was only displaying Emergency call only . It happened twice on two different occasion on tour . The mobile started functioning immediately on return to Kolkata ,where i am staying. I look the mobile to your service centre situated at salt lake Kolkata -Infotel on 03.09-2016. The service order was created by Sri Srikanta Prasad . In the Fault Description Column it is mentioned as Other Network fault.Sri Prasad during discussion informed that probably the mother board needs to be replaced and the depair work may take 7-10 days time .Other details of the phone are IMEI (MEID) : 86262803139180 & SN : 12665/20470017. Till date no information received from your service deptt regarding repair of the Phone. Almost 20 days have passed since i gave my phone for repair . You will appreciate that in to days time ,it is difficult to communicate without a mobile phone. Even though there is a toll free number of your ,but it is very difficult to get a line through . In view of this finding no other alternative i am sending this mail on the hope that i will get back the mobile immediately.

    Since sending this mail i have been waiting for getting a positive response from your organisation , but sorry to say that till date only mail are asking for some information or other. I do not know when you will be able to supply the mobile. Almost it is one month ,since i gave it to your service department for repair. You will appreciate in today’s market condition how difficult it is to go without a mobile for such a long time. I will request you to look into the issue and sort out .

    Regards.
    akdutta.
    Mobile No 9477702144.
    Mail address : adutta61@gmail.com.

    I have been writing to you since 23.9.2016 till date no response received other than the system generated reply. One month three days are over and I am yet to get a news on the mobile.

    Dated 7.10.2016

    I have been requesting since 23.9.2016 but till date no response received from your organisation regarding the position of the mobile.One month and four days are over.

    Dated 13.10.2016
    I have been requesting since 23.9.2016 but till date no response received from your organisation regarding the position of the mobile.One month and four days are over.

    Regards.
    akdutta.
    Mobile No 9477702144.
    Mail address : adutta61@gmail.com.

    Dated 14.10.2016
    Have been requesting since 23.9.2016 but till date no response other than the computer generated reply received from your organisation regarding the position of the mobile.One month and 11 days are over.

    Regards.
    akdutta.
    Mobile No 9477702144.
    Mail address : adutta61@gmail.com.

    Question Reference # 161014-007415
    • Date Created: 10/14/2016 02:54 PM
    • Date Last Updated: 10/19/2016 06:10 PM
    • Status: Closed

    [—001:009566:20836—]

    ASHIS DUTTA
    11:38 AM (22 minutes ago)

    to Xiaomi

    Reminder 8 .

    How long you continue writing this that is being looked into . It is almost two month you are looking into . Without taking any action you people are mentioning it is looked into mechanically. Why you mention that in case your problem is not solved within the time frame then again take up the matter. What is your time frame for solving a issue. I am sorry to say that you people are cheating the consumer by supplying a defective mobile and not repairing/replacing the same ,which means your company is enjoying my money ,which is not due .. Please intimate per return the time frame of repair/replacement and do’not force me to go to the appropriate authority for redressal . You are advised to change the name of your customer service department into Customer Harassment Department.

    Click here to Reply or Forward

  • anish October 19, 2016, 9:13 am

    Dear sir,

    I bought xiaomi mobile on 22 july. It has manufacturing defect. Since then xiaomi is repairing it and not returning.

    Please help me.

    Regards,
    Anish

    On Wed, Oct 19, 2016 at 10:03, anish kumar
    wrote:
    If your team is not able to repair my mobile Then why don’t you return my money. Its more than 80 days I am not able to use mobile which i bought.

    Regards,
    Anish

    Sent from Yahoo Mail on Android

    On Tue, Oct 18, 2016 at 23:08, anish kumar
    wrote:

    So far no call from your team.

    Regards,
    Anish

    On Tue, Oct 18, 2016 at 17:58, Xiaomi India Customer Services
    wrote:

    Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. If this issue is not resolved to your satisfaction, you may reopen it within the next days. Thank you for allowing us to be of service to you.
    Subject
    Financially and mentally Harassed by Xiaomi, Send more than 40 mails in last 45 days

    Response By Email (Azmath) (10/18/2016 05:58 PM)
    Dear Anish,
     
    Greetings from Mi India Customer Support. This is Azmath again. 
    Thank you for writing back to us.
     
    I would like to inform you that, I have co-ordinate with our concerned team and I got update that they will contact you shortly. As they are co-ordinating with service centre for the update regarding your device. I request your kind patience in this regard.
     
    Please get back to us incase you have any further query. We would be happy to help you.
     
    Have a Great Day!

    Regards,
    Azmath
    Mi India Customer Support
    Website: http://www.mi.com/in
    Facebook:https://www.facebook.com/XiaomiIndia
    Web Chat Service: http://www.mi.com/in/service/online
    Hotline: 1800-103- 6286
    Customer By Service Email (anish kumar) (10/18/2016 10:42 AM)
    I will be taking legal action today.

    Regards,
    Anish

    On Tue, Oct 18, 2016 at 10:16, anish kumar
    wrote:
    You have already taken more than 47 days for repair. And I am not able to use my mobile since 22 July 2016.

    Please resolve by end of day positively.

    Regards,
    Anish

    Sent from Yahoo Mail on Android

    On Mon, Oct 17, 2016 at 15:47, Xiaomi India Customer Services
    wrote:

    Question Reference # 161015-007401
    Date Created: 10/15/2016 03:11 PM
    Date Last Updated: 10/17/2016 03:47 PM
    Status: Closed
    Customer By Service Email (anish kumar) (10/18/2016 10:18 AM)

    Please update.

    Regards,
    Anish

    On Mon, Oct 17, 2016 at 10:15, anish kumar
    wrote:
    Please resolve the issue by today.

    Regards,
    Anish

    On Mon, Oct 17, 2016 at 9:23, Xiaomi India Customer Services
    wrote:

    Question Reference # 161015-007401
    Date Created: 10/15/2016 03:11 PM
    Date Last Updated: 10/17/2016 09:23 AM
    Status: Closed
    Customer By Service Email (anish kumar) (10/18/2016 10:16 AM)
    You have already taken more than 47 days for repair. And I am not able to use my mobile since 22 July 2016.

    Please resolve by end of day positively.

    Regards,
    Anish

    Sent from Yahoo Mail on Android

    On Mon, Oct 17, 2016 at 15:47, Xiaomi India Customer Services
    wrote:

    Question Reference # 161015-007401
    Date Created: 10/15/2016 03:11 PM
    Date Last Updated: 10/17/2016 03:47 PM
    Status: Closed
    Response By Email (Azmath) (10/17/2016 03:47 PM)
    Dear Anish,
     
    Greetings from Mi India Customer Support. This is Azmath again. 
    Thank you for writing back to us.
     
    I would like to inform you that, I have co-ordinate with our concerned team to resolve the issue at the earliest and our team will get back to you within 48 hours with an update. I request your kind understanding in this regard and provide us some time to get back to you at the earliest.
     
    Please get back to us incase you have any further query. We would be happy to help you.
     
    Have a Great Day!

    Regards,
    Azmath
    Mi India Customer Support
    Website: http://www.mi.com/in
    Facebook:https://www.facebook.com/XiaomiIndia
    Web Chat Service: http://www.mi.com/in/service/online
    Hotline: 1800-103- 6286
    Customer By Service Email (anish kumar) (10/17/2016 10:15 AM)
    Please resolve the issue by today.

    Regards,
    Anish

    On Mon, Oct 17, 2016 at 9:23, Xiaomi India Customer Services
    wrote:

    Question Reference # 161015-007401
    Date Created: 10/15/2016 03:11 PM
    Date Last Updated: 10/17/2016 09:23 AM
    Status: Closed
    Response By Email (Azmath) (10/17/2016 09:23 AM)
    Dear Anish,
     
    Greetings from Mi India Customer Support. This is Azmath again. 

    Thank you for your valuable response and we will be always happy to help you.
      
    I would like to inform you that, our team will get back to you shortly with the update.

    I appreciate your interest for Xiaomi products. Please get back to us incase you have any further query. We would be happy to help you.

    Regards,
    Azmath
    Mi India Customer Support
    Website: http://www.mi.com/in
    Facebook:https://www.facebook.com/XiaomiIndia
    Web Chat Service: http://www.mi.com/in/service/online
    Hotline: 1800-103- 6286
    Customer By Service Email (anish kumar) (10/16/2016 08:30 PM)
    Good to see your prompt replies
    I appreciate your dedication towards your responsibilities. Had you handled my case earlier would have resolved the issue by this time and that too with full satisfactions.

    Regards,
    Anish

    On Sun, Oct 16, 2016 at 19:32, Xiaomi India Customer Services
    wrote:

    Question Reference # 161015-007401
    Date Created: 10/15/2016 03:11 PM
    Date Last Updated: 10/16/2016 07:32 PM
    Status: Closed
    Response By Email (Azmath) (10/16/2016 07:32 PM)
    Dear Anish,
     
    Greetings from Mi India Customer Support. This is Azmath again.
     
    Thank you for writing back to us.
     
    I request you to provide us some time to get back to you with the update. As our team working on it and they will get back to you at the earliest.
     
    Please get back to us incase you have any further query. We would be happy to help you.

    Regards,
    Azmath
    Mi India Customer Support
    Website: http://www.mi.com/in
    Facebook:https://www.facebook.com/XiaomiIndia
    Web Chat Service: http://www.mi.com/in/service/online
    Hotline: 1800-103- 6286
    Customer By Service Email (anish kumar) (10/16/2016 02:10 PM)
    Thanks for forwarding.
    Same was done earlier by your colleague a month ago. We are still at same state. I can’t afford to wait another month.

    Request to return my mobile without doing further repair work.

    Regards,
    Anish

    On Sun, Oct 16, 2016 at 13:43, Xiaomi India Customer Services
    wrote:

    Question Reference # 161015-007401
    Date Created: 10/15/2016 03:11 PM
    Date Last Updated: 10/16/2016 01:43 PM
    Status: Closed
    Response By Email (Azmath) (10/16/2016 01:43 PM)
    Dear Anish,
     
    Greetings from Mi India Customer Support. This is Azmath again.
     
    Thank you for writing back to us.
     
    I would like to inform you that, I have forwarded your complaint on this incident Id: 160910-007811 to our team and our team is working on high priority to resolve the issue and you will get a call from our end shortly. I request your kind understanding in this regard.
     
    Please get back to us incase you have any further query. We would be happy to help you.

    Regards,
    Azmath
    Mi India Customer Support
    Website: http://www.mi.com/in
    Facebook:https://www.facebook.com/XiaomiIndia
    Web Chat Service: http://www.mi.com/in/service/online
    Hotline: 1800-103- 6286
    Customer By Service Email (anish kumar) (10/16/2016 01:32 PM)
    Dear Azmath,

    You wrote your repairing team is repairing my mobile on high priority. And since last 46 days they are still struggling to resolve the issue. This shows how competent is your repairing team. I doubt they will be successful in their mission.

    I am sure you are aware selling defective equipment is a crime as per indian law. 
    I am going to take legal action and log a FIR complaint.

    Please forward to your senior team. I wonder at this stage after 76 days i am still dealing with junior team.

    Regards,
    Anish

    On Sun, Oct 16, 2016 at 12:31, Xiaomi India Customer Services
    wrote:

    Question Reference # 161015-007401
    Date Created: 10/15/2016 03:11 PM
    Date Last Updated: 10/16/2016 12:31 PM
    Status: Closed
    Response By Email (Azmath) (10/16/2016 12:31 PM)
    Dear Anish,
     
    Greetings from Mi India Customer Support. This is Azmath again.
     
    Thank you for writing back to us.
     
    I would like to inform you that, I have forwarded your concern to our team and our team will contact you shortly. I request your patience in this regard.
     
    Please get back to us incase you have any further query. We would be happy to help you.

    Regards,
    Azmath
    Mi India Customer Support
    Website: http://www.mi.com/in
    Facebook:https://www.facebook.com/XiaomiIndia
    Web Chat Service: http://www.mi.com/in/service/online
    Hotline: 1800-103- 6286
    Customer By Service Email (anish kumar) (10/16/2016 12:11 PM)
    Dear Azmath,

    Please do not cheat us.
    You will lose your several customers with such attitude. Since last 76 days I am not able to use my mobile which I bought. 

    I want my mobile back by tomorrow even if it is not repaired. Entire world knows its spare parts are not available. Do not make fool of us. 
    Request you to share address of your VP Mr Hugo Barra. I want to courier my mobile which   has GPS malfunctioning function. May be he can use it.

    Regards,
    Anish

    On Sun, Oct 16, 2016 at 10:53, Xiaomi India Customer Services
    wrote:

    Question Reference # 161015-007401
    Date Created: 10/15/2016 03:11 PM
    Date Last Updated: 10/16/2016 10:53 AM
    Status: Closed
    Response By Email (Azmath) (10/16/2016 10:53 AM)
    Dear Anish,
     
    Greetings from Mi India Customer Support. This is Azmath again.
     
    Thank you for writing back to us.
     
     I would like to inform you that there is a delay as our concerned team is working on your issue on high priority and they will contact you as soon as possible with a resolution and update date.

    Please get back to us incase you have any further query. We would be happy to help you.

    Regards,
    Azmath
    Mi India Customer Support
    Website: http://www.mi.com/in
    Facebook:https://www.facebook.com/XiaomiIndia
    Web Chat Service: http://www.mi.com/in/service/online
    Hotline: 1800-103- 6286
    Customer By Service Email (anish kumar) (10/15/2016 09:07 PM)
    Dear Xiaimi,

    I losing my daily buisiness due to absense of phone.

    We cannot afford further loss. please refund mobile cost so that i can buy another one.

    Regards,
    Anish

    On Sat, Oct 15, 2016 at 20:42, Xiaomi India Customer Services
    wrote:

    Question Reference # 161015-007401
    Date Created: 10/15/2016 03:11 PM
    Date Last Updated: 10/15/2016 08:42 PM
    Status: Closed
    Response By Email (Azmath) (10/15/2016 08:42 PM)
    Dear Anish,
     
    Greetings from Mi India Customer Support. My Name is Azmath.
     
    I understand that you are facing issue with the service center. I know how important it is for you to get the device repaired. I will be glad to assist you in this regard.
     
    We sincerely apologize for the inconvenience caused. I would like to inform you that the time taken for servicing the device depends on the availability of spare parts in the service center. However I request you to coordinate with the service center, as they are professionals and will never misguide you. I request your kind patience in this regard.

    I hope the above information will be helpful. If you have further questions, please don’t hesitate to contact us.  We will be glad to assist you further.

    Thank you for being a valued customer. Have a great day.

    Regards,
    Azmath
    Mi India Customer Support
    Website: http://www.mi.com/in
    Facebook:https://www.facebook.com/XiaomiIndia
    Web Chat Service: http://www.mi.com/in/service/online
    Hotline: 1800-103- 6286
    Customer By Service Email (anish kumar) (10/15/2016 03:11 PM)
     Dear Sir,

    I bought Xiaomi Mobile phone on 22 July 2016. They sold me a Mobile set whose GPS has manufacturing hardware defect.
    Xiaomi Service centre has accepted this issue and kept my mobile with them.
    Since then I am doing  follow ups with them, but they are not committing any tentative date of repair.
    I mailed the issues all the people below. Nobody bothered to respond.

    Its more than 75 days Xiaomi sold me a faulty mobile set.
    We want to know how many more days it will take for repair, given for repair on 10th September 2016

    I am Financially and mentally Harassed by Xiaomi.
    Please help me.

    Thanks and Regards,
    Anish Kumar 

    From: anish kumar
    To: Xiaomi India Customer Services
    Sent: Tuesday, October 4, 2016 2:59 PM
    Subject: Re: GPS is not working [Incident: 160910-007811]

    Please update.

    Regards,
    Anish

    Sent from Yahoo Mail on Android

    On Mon, Sep 26, 2016 at 17:29, anish kumar
    wrote:
    Hi Deepak,

    Please share mail id of your entire team of service desk. This will help me sharing job sheet in one go. Thereby we can save considerable amount of time and energy.

    Job sheet is already shared.

    Regards
    Anish

    Senif from Yahoo Mail on Android

    On Mon, Sep 26, 2016 at 16:20, Xiaomi India Customer Services
    wrote:

    Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. If this issue is not resolved to your satisfaction, you may reopen it within the next days. Thank you for allowing us to be of service to you.
    Subject
    GPS is not working

    Response By Email (Deepak) (09/26/2016 04:20 PM)
    Dear Anish,
     
    Greetings from Mi India Customer Support. My Name is Deepak.
     
    I understand that you are facing issue with the service center. I know how important it is for you to get the device repaired. I will be glad to assist you in this regard.

    I apologize for the inconvenience caused to you due to the delay in servicing.
     
    I would request you to share the jobsheet, so that we can assist you further.
     
    If you have further questions, please don’t hesitate to contact us.  We will be glad to assist you further.

    Thank you for being a valued customer. Have a great day.

    Sincerely,
    Deepak
    Mi India Customer Support
    Website: http://www.mi.com/in
    Facebook: https://www.facebook.com/XiaomiIndia 
    Web Chat Service:http://www.mi.com/in/service/online
    Hotline: 1800-103-6286.
    Customer By Service Email (anish kumar) (09/25/2016 07:38 PM)
    Hi Hugo,

    Being a  potential  Xiaomi customer I would like to share a piece of information with you.
    I don’t know whether you are aware that Xiaomi is selling faulty mobile sets to their coutomers.
    I am sure you must be surprised by this news. I found it my duty to put in your knowledge.

    Unfortunetly I am one of the victim who received a faulty Xiaomi mobile  a couple of month ago.
    I went to your service centre on 10th Sep, they did factory reset and resolved the issue.
    However after 2-3 days same problem reappeared. I went again to service centre and this time they kept the mobile with them and said it will take 40 days or more to change the mainboard with no surety of its performance.

    My life will be miserable without my mobile. I am an Engineer in TCS and working since last 18 years. It will straight forward  hamper my deliveries to my customers.

    Therfore it is my humble request to consider my concern on priority and do the repair work as early as possible.

    Thanks and Regards,
    Anish Kumar

    Customer By Service Email (anish kumar) (09/25/2016 07:37 PM)
    Hi Hugo,

    Being a  potential  Xiaomi customer I would like to share a piece of information with you.
    I don’t know whether you are aware that Xiaomi is selling faulty mobile sets to their coutomers.
    I am sure you must be surprised by this news. I found it my duty to put in your knowledge.

    Unfortunetly I am one of the victim who received a faulty Xiaomi mobile  a couple of month ago.
    I went to your service centre on 10th Sep, they did factory reset and resolved the issue.
    However after 2-3 days same problem reappeared. I went again to service centre and this time they kept the mobile with them and said it will take 40 days or more to change the mainboard with no surety of its performance.

    My life will be miserable without my mobile. I am an Engineer in TCS and working since last 18 years. It will straight forward  hamper my deliveries to my customers.

    Therfore it is my humble request to consider my concern on priority and do the repair work as early as possible.

    Thanks and Regards,
    Anish Kumar

    From: Xiaomi India Customer Services
    To: anishkumar@yahoo.com
    Sent: Saturday, September 24, 2016 5:59 PM
    Subject: GPS is not working [Incident: 160910-007811]

    Response By Email (Asif) (09/24/2016 05:59 PM)
    Hi Anish,
     
    Thank you for writing back to us.
     
    I am glad to know that you have submitted your device in service centre. I will ensure that we keep the service center informed that you had previously faced the same issue and the device should be duly inspected and repaired, leaving no room for any complications in future and also, I would like to assure you that I will personally follow-up the case and resolve your issue at the earliest.
     
    I appreciate your kind understanding and patience in this regard. If you have any further queries, please feel free to contact me.
     
    Have a nice day!

    Sincerely,

    Asif
    Mi India Customer Support
    Website: http://www.mi.com/in
    Facebook: https://www.facebook.com/XiaomiIndia
    Web Chat Service: http://www.mi.com/in/service/online
    Hotline: 1800-103- 6286
    Customer By Service Email (anish kumar) (09/24/2016 03:13 PM)
     

    Hi Xiaomi,

    Please find the copy of Job Sheet as per your requirement.
    Request you to process my request on priority.
    It is going to be very difficult to live without mobile.

     
    Thanks and Regards,
    Anish Kumar

    From: Xiaomi India Customer Services
    To: anishkumar@yahoo.com
    Sent: Friday, September 23, 2016 5:01 PM
    Subject: GPS is not working [Incident: 160910-007811]

    Customer By Service Email (anish kumar) (09/24/2016 03:09 PM)
    Hi Xiaomi,

    Please find the copy of Job Sheet as per your requirement.
    Request you to process my request on priority.
    It is going to be very difficult to live without mobile.

     
    Thanks and Regards,
    Anish Kumar

    From: Xiaomi India Customer Services
    To: anishkumar@yahoo.com
    Sent: Friday, September 23, 2016 5:01 PM
    Subject: GPS is not working [Incident: 160910-007811]

    Response By Email (Asif) (09/23/2016 05:01 PM)
    Hi Anish,
     
    Thank you for writing back and confirming about the visit of service centre. My name is Asif.
     
    I would like to inform you that, will ensure that we keep the service center informed that you had previously faced the same issue and the device should be duly inspected and repaired, leaving no room for any complications in future.
     
    Also, I would like to assure you that I will personally follow-up the case. Please submit the device in the service center and share the snapshot of the job-sheet with us. We will take it from there.
    Further, I regret to inform you that we are unable to provide you the contact details or Email address of our higher authorities. I seek your kind co-operation in this regard.
     
    I hope that the above information is helpful. If you have any further queries, please feel free to contact me.

    Have a nice day!

    Sincerely,

    Asif
    Mi India Customer Support
    Website: http://www.mi.com/in
    Facebook: https://www.facebook.com/XiaomiIndia
    Web Chat Service: http://www.mi.com/in/service/online
    Hotline: 1800-103- 6286
    Customer By Service Email (anish kumar) (09/22/2016 06:02 PM)
    Thanks Smarak,

    I will be visiting Noida service center on 24 sep at 11AM. Kindly inform your HCL team to do the needful. I cannot afford visiting again.
    Also request to share mailing address of your CEO Mr Hugo Barra so that I can courier my phone to him.
    Without GPS this phone has got no use for me. May be he can use it in better way.

    Regards,
    Anish

    Sent from Yahoo Mail on Android

    On Thu, 22 Sep, 2016 at 16:41, Xiaomi India Customer Services
    wrote:
    Customer By Service Email (anish kumar) (09/22/2016 06:01 PM)
    Thanks Smarak,

    I will be visiting Noida service center on 24 sep at 11AM. Kindly inform your HCL team to do the needful. I cannot afford visiting again.
    Also request to share mailing address of your CEO Mr Hugo Barra so that I can courier my phone to him.
    Without GPS this phone has got no use for me. May be he can use it in better way.

    Regards,
    Anish

    Sent from Yahoo Mail on Android

    On Thu, 22 Sep, 2016 at 16:41, Xiaomi India Customer Services
    wrote:
    Response By Email (Dimple) (09/22/2016 04:41 PM)
    Dear Anish,
     
    Thank you for writing back. This is Dimple.
     
    I would request you to submit your device in the Mi service center, we assure you that the team will surely help you fix the issue.
     
    If you have further questions, please don’t hesitate to contact us. We will be glad to assist you further.
     
    Have a Good Day.

    Regards,
    Smarak
    Mi India Customer Support
    Website: http://www.mi.com/in
    Facebook:https://www.facebook.com/XiaomiIndia/
    Web Chat Service:http://www.mi.com/in/service/online
    Hotline: 1800 103 6286
    Customer By Service Email (anish kumar) (09/22/2016 03:28 PM)
    Hi Dimple,

    Thanks for sharing service center link.
    I suggest you to read trailing mail before replying. I have been to the nearest service center and waisted my 5 hours just for doing factory reset. 
    Do you want me to again waist my another day.

    Please be practical and let me know what will be the next step to resolve the issue.

    This issue is known to entire world except your service engg. Otherwise they would have not doing experiment with my phone.

    If there is a hardware problem how factory reset resolves the problem.

    Regards,
    Anish

    Sent from Yahoo Mail on Android

    On Thu, 22 Sep, 2016 at 14:49, Xiaomi India Customer Services
    wrote:
    Response By Email (Dimple) (09/22/2016 02:49 PM)
    Dear Anish,
     
    Greetings from Mi India Customer Support. My name is Dimple.
     
    I understand that you are facing issue with the device. I know how important it is for you to fix the issue. I will surely assist you with it.
     
    I would like to inform you that to fix the issue I request you to please visit the nearest Mi service center to fix the issue.
     
    Please follow the link to find nearest Mi service center http://www.mi.com/in/service/repair/
     
    If you have further questions, please don’t hesitate to contact us. We will be glad to assist you further.
     
    Sincerely,
    Dimple
    Mi India Customer Support
    Website: http://www.mi.com/in
    Facebook: https://www.facebook.com/XiaomiIndia
    Web Chat Service:http://www.mi.com/in/service/online
    Hotline: 1800-103-628
    Customer By Service Email (anish kumar) (09/21/2016 07:36 PM)
    Hi Smarak,

    You must be aware that this is known issue of MI4
    Why your service centre is providing temporary solution.

    I have already wasted my one entire day just for doing factory reset which hardly takes 10 minutes. 

    Please understand your product sale will increase only if good service is provided. 

    Kindly give instruction to your service provider.

     
    Thanks and Regards,
     Anish Kumar

    From: Xiaomi India Customer Services
    To: anishkumar@yahoo.com
    Sent: Wednesday, September 21, 2016 8:01 AM
    Subject: GPS is not working [Incident: 160910-007811]

    Response By Email (Smarak) (09/21/2016 12:31 PM)
    Hello Anish,
     
    Thanks for writing us back. I am Smarak.
     
    I understand that the service center people took 5 hours to check the problem but the issue still persists. I would like to inform you that as after performing the hardware test for the GPS and getting the results displayed as Fail, if again the issue persists, I would humbly request you to submit the phone in the service center as there might be some hardware brick in the system which could be handled manually.
     
    Kindly submit the device for repair and let us know if you need any further assistance.
     
    Have a Good Day.

    Regards,
    Smarak
    Mi India Customer Support
    Website: http://www.mi.com/in
    Facebook:https://www.facebook.com/XiaomiIndia/
    Web Chat Service:http://www.mi.com/in/service/online
    Hotline: 1800 103 6286

    Customer By Service Email (anish kumar) (09/21/2016 10:21 AM)
    Hi Smarak,

    I went to Sector 18 Noida, Service center and they took 5 hours to do factory reset.
    My MI4 is checked with google map and it  worked properly.
    However after two days again I found GPS is not working.
    Its not possible for me to go to service center and wait 5 hours just for doing factory reset.
    Can you provide permanent solution for this issue.

    Request you to responce at the earliest.

     
    Thanks and Regards,
    Anish Kumar

    From: Xiaomi India Customer Services
    To: anishkumar@yahoo.com
    Sent: Saturday, September 17, 2016 5:44 PM
    Subject: GPS is not working [Incident: 160910-007811]

    Response By Email (Smarak) (09/17/2016 05:44 PM)
    Hello Anish,
     
    Thanks for writing us back. I am Smarak.
     
    Kindly visit the same and get your device repaired. They will assist you accordingly.
     
    If you have any further queries, please feel free to contact us.

    Thanks for being a valued customer.

    Have a nice day!

    Regards,
    Smarak
    Mi India Customer Support
    Website: http://www.mi.com/in
    Facebook:https://www.facebook.com/XiaomiIndia/
    Web Chat Service:http://www.mi.com/in/service/online
    Hotline: 1800 103 6286
    Customer By Service Email (anish kumar) (09/17/2016 11:13 AM)
    Hi Pradeep,

    The test is showing status failure.

    I will be visiting nearest service center which is at Noida Sector 18.

    Please update your service engg.

     
    Thanks and Regards,
    Anish Kumar

    From: Xiaomi India Customer Services
    To: anishkumar@yahoo.com
    Sent: Monday, September 12, 2016 11:37 AM
    Subject: GPS is not working [Incident: 160910-007811]

    Response By Email (Pradeep Kumar) (09/12/2016 11:37 AM)
    Hi Anish,
     
    Welcome to Mi India Customer Support. My name is Pradeep.
     
    I understand that you are facing GPS issue in your device. I know you are looking forward to getting this issue resolved. I will surely help you on this.
     
    I would like to inform you that in order to resolve your issue, kindly follow the below mentioned steps.
     
    -Dial *#*#6484#*#* in the dial pad in your handset.
    -By doing so you will be redirected to the hardware test window.
    -Then perform the GPS test.
    -If the test is result is “Pass” there is no hardware issue.
    -If the test is result is “Fail” there is some issue with the hardware part and you need to visit the service center to get your device diagnosed and repaired.
     
    You can locate the nearest service center to you by visiting the mentioned link :-http://www.mi.com/in/service/repair/
     
    I hope the above mentioned information was helpful. Feel free to get back to me, if there are any further queries. I will be glad to assist you.
     
    Have a great day ahead!
     
    Regards,
    Pradeep
    Mi India Customer Support
    Website: http://www.mi.com/in
    Facebook:https://www.facebook.com/XiaomiIndia/
    Web Chat Service:http://www.mi.com/in/service/online
    Hotline: 1800-103-6286
     
     
    Customer By Service Email (anish kumar) (09/10/2016 03:44 PM)
    Dear Xiaomi,

    I bought this mobile one month back.
    Found GPS is not working in this set since the beginning. 

    Kindly help to resolve at earliest.

    Invoice is attached.

    Thanks and Regards,
     Anish Kumar

    ph 8860008122

    —– Forwarded Message —–
    From: Flipkart.com
    To: “anishkumar@yahoo.com”
    Sent: Thursday, September 1, 2016 11:36 PM
    Subject: Invoice of order – OD406604170120905000

      DOWNLOAD APP  

    TRACK
    ORDER

    CANCEL
    ORDER

    FREE & EASY
    RETURNS

    CUSTOMER
    SUPPORT
    Hi ,

    Please find the soft copy of the invoice for order OD406604170120905000 attached for your reference. Thank you for shopping!
    Regards,
    Team Flipkart

    What Next?
    Enjoy your shopping! Visit the My Orders page in case you wish to return any items.

    Any Questions?
    Get in touch with our 24×7 Customer Care team.
    Flipkart.com
    24×7 Customer Support  |  Buyer Protection  |  Flexible Payment Options  |  Largest Collection

    Question Reference # 160910-007811
    Date Created: 09/10/2016 03:44 PM
    Date Last Updated: 09/26/2016 04:20 PM
    Status: Closed
    [—001:012456:60499—]

    From: Xiaomi India Customer Services
    To: anishkumar@yahoo.com
    Sent: Saturday, September 24, 2016 5:59 PM
    Subject: GPS is not working [Incident: 160910-007811]

    Question Reference # 161015-007401
    Date Created: 10/15/2016 03:11 PM
    Date Last Updated: 10/18/2016 05:58 PM
    Status: Closed
    [—001:022800:12625—]

  • siraj October 19, 2016, 8:55 am

    REDMI KI SERVICE BAHOT HI KHARAB HE GUJRAJ RAJKOT ME 1MAHINE REPER ME 3S PRIME DIYA HE KISIBHI TARAH KA NA TO CALL CENTER KI AR SE SUPORT HE NA SERVICE CENTER KI AR SE ….Verry verry verry Bed product and service……….AGAR SERVICE BEST HE TO PRODUCT KITANI BHI BURI MAGAR BEST HE MAGAR REDMI JINDGI ME REDMI NAHI LENA CHAHI YE

  • shivam October 18, 2016, 5:18 pm

    Sir.mai aapko kuch innovative idea dena chata hooo aap ki jo sale aati hai na 3sprime ya 3s wali usk product ki delivery hone k baad aap regirted costmer se kontact kije ea ki unko product kaisa lga iss e aapko ki site ka promotion bhi hoga doosra aapke sale ka deliveryman galt fayda uthatehai jaie vo costmer ko kall krte hai aap ka order aa gya or aap le ja e a or vo cstmr order cancel krne ko kah deta hai delivery man ko or vhi or unme se kuch delivery man un products ko dukano pr 200rs pr pic ya usse upr bechkr etc paise khate hai jisse custmer ko vhi product dukan dar or bhi mange rate pr dete hai jisse aap k site k follower km hote hai ya aap mi walo se hi baat kige a ki vo apni products offline bhi available kreaya zisse aam cstmr ko bhi fayada ho or aaap ko bhi

  • vishawjeet October 18, 2016, 1:23 pm

    3 months have been passed and i dont get my phone back that i have sent to service centre through pickmi service my inq no. 9000028571
    i will sue u

  • Nikhil Jose October 16, 2016, 1:12 pm

    It is really so irritating to draft this mail to inform you about the poor service center service which i have been getting since last 10 days.
    I purchased my Xiaomi Redmi Note3 from Amazon.in on last May 4th. Is not even 6 months since I’ve been using it. but when it got damaged due to unknown reason i could not use it.
    I came by the Xiaomi Service Center, Ravipuram, M.G.Road, Kochi-682016.
    At 1st I had to wait for an hour an half to know the reason of the malfunction of my handset. Then I came to know that SIM2 slot is damaged. okay, the warranty covers it. Now its been 10 days with no reply from the center. When i got there to know the reason behind the lagging, they said that they are looking to it and not finished. The spare parts have not yet arrived.
    I heard that xiaomi have manufacturing unit near to Kerala, even though my complaint is not taken care of.
    At the service center it was said within 2 weeks the handset would be ready to go. After 10 days they haven’t even finish looking my handset.

    Then how the hell will my handset will be ready by next 4 to 5 days?
    I want to know whether you are fooling with us. Its not only this case. There are quite a few. If each handset in warranty have a delay of 2 weeks minimum, then why are you giving warranty and service centers?
    If it is nothing you can do, close this dammn service center and say, “No Warranty Available for Xiaomi Products In Kerala”.

    I have a Inspection sheet with me. noting down it details.
    Created Date: 2016-10-07 13:24:54
    Served By: Sanil
    Service Center: Kattupakkam- TVSE-HUB
    Product Information SN: 12663/20020726
    QR code: WXIN1610070001410

    i want to talk to any official regarding the case and also need the reason for the 2 week delay for every handset on warranty for the servicing.

    Please make it fast.
    and let me take the next step to make it a speed process.

  • Nidheesh October 16, 2016, 7:50 am

    My enquiry no is 90022618 nidheesh mohan kandwal… I had a simple cannot connect to camera error in my phone they took the phone through pick mi service and told it may take max 15 days and its been more than 4 months.. it is at the service centre… I have called and messaged the customer care thousand time.. and now they have put my nber in voice mail box…really now its height … And i am going legal i now dont care abouy money or about the stupid cell phone ..I have already placed and RTI and going for Consumer Court… Keep the phone… now the matter is different…. What kind of brand courtesy is this that you have not even tried to notify me or atleast let me know regarding my phone… This happens when we go for a brand of poor courtesy or low CSR.. itne dino me ek company establish ho jati hai.. inse ek phone nahi ban paya.. if the company is not able to fix the phone .???… Atleast let me know or return it… Xiomi is waiting for the warranty period to lapse… Veryyy verryyy poorly a customer values for xiomi…

  • Nidheesh October 16, 2016, 7:42 am

    My enquiry no is 90022618 nidheesh mohan kandwal… I had a simple cannot connect to camera error in my phone they took the phone through pick mi service and told it may take max 15 days and its been more than 4 months.. it is at the service centre… I have called and messaged the customer care thousand time.. and now they have put my nber in voice mail box…really now its height … And i am going legal i now dont care abouy money or about the stupid cell phone ..I have already placed and RTI and going for Consumer Court… Keep the phone… now the matter is different…. What kind of brand courtesy is this that you have not even tried to notify me or atleast let me know regarding my phone… This happens when we go for a brand of poor courtesy or low CSR.. itne dino me ek company establish ho jati hai.. inse ek phone nahi ban paya.. if the company is not able to fix the phone .???… Atleast let me know or return it… Xiomi is waiting for the warranty period to lapse… Veryyy verryyy poorly a customer values for xiomi…

  • kiran October 15, 2016, 3:09 pm

    i love mi

  • Shrinivas vidap October 14, 2016, 4:07 pm

    I am purchased Redmi 3s prime. but volte not working. I contact to customer service centre, shrivaji Nagar pune Maharashtra. He said to me abhi iska update nahi aya hai ek mahine bad aana update apko mobile pe automatic mill jayega wifi lagake update kar Lena. To Mobile bechate samay company ne Redmi 3s prime volte supported hai bolke customers ko mobile bechake bevkuf banaya hai.

  • Deepak Mehta October 14, 2016, 6:33 am

    Sir i want ti buy redimi 3s prime in diwali sale please tell me time and date for the sale

  • Dolly Liany October 13, 2016, 9:15 am

    I just bought Xiaomi Redmi Pro High version Mediatek MT 6797 2.3 GHz Helio X25 3/64 US$225 (IDR 3 juta) at online store in Indonesia.
    I have some questions:
    – The outer box is written X25
    – Checks using multiple Android apps but not detected the type of X20 or X25 processor such as Antutu, Hardware Info & Z-device test.
    CPU-Z detected using X20 but the seller still argue that it is the X25 and do not want to admit that it is X20.
    Therefore I wanted to know what type of processor exactly is in use Redmi Pro, X20 or X25. How & where I can find my processor type?
    I expect help xiaomi.com soon as possible because I am in the process of complaint.
    Thank you

  • A. K. GOEL October 10, 2016, 6:10 pm

    I have purchased REDMI NOTE 3 four days back In JAIPUR (INDIA) on line through AMAZON. My problem is that I am not getting ring tone audio. Only visible indication is coming on the screen. I found that the volume of the ring tone comes to 0 itself. I manually increase
    the volume by pressing the volume button and the ring tone start coming with audio but after two or three rings received, the volume of the ring tone again reaches 0 and rings are not audible at all. To get the ring audio I have to increase the volume by pressing volume button again and again. please suggest something so that I can get the ring with audio.

  • manatosh mandal October 10, 2016, 3:08 am

    how many days market available xiaomi redmi note 4

  • nazir husain October 8, 2016, 9:58 am

    sir
    my mobile flash ligh in effected dene replasement cell after 15 day my mobile not pickup in my addres

  • Naveen October 6, 2016, 9:34 am

    Fraud company , pathetic behavior of Service Centre staff ….No whereabout of company whome to contact in case of any problem in phone

  • Aaliya Ahuja October 3, 2016, 1:56 pm

    Hi .. i bought Mi Note3 12 days back from Amazon ..yesterday suddenly its touchscreen and finger scanner stopped working .i approached the nearest service center but they were of no use . i want to get it REPLACED n not repaired as it has bn ONLY 12 days . m aware of the 10 days return policy but plzz answer what is my fault a) i bought an Mi phone b) it stopped wrking on 11th day instead of 10??
    kindly look into the matter.

  • Mukund Kulthe October 3, 2016, 12:55 pm

    Hi
    I have purches redmi note 3s prime 17th Aug cellphone not working well net connectivity is problematic I visit service center they don’t have solution I feel very bad pls reply me on mail or cell 8380044371

  • Susanta Kumar Sahoo October 1, 2016, 9:30 am

    Dear Sir/Madam,

    With respect, I want to inform you that,your service centre kharabela Nagar, Bhubaneswar refused again to repair this mobile without money.They told me they have no information from your side regarding this matter.So, I request you please, contact them as quick as possible. Because from this incident I’m in doubt about your service.You have told me two times to contact me within 24 hours, but till now, it was not happened. I hope you have no intention to test my patience. Because your service centre never co-operate with me.

    Thanking You,

    Susanta Kumar Sahoo.
    Mob- 09668081899

  • madhura October 1, 2016, 7:54 am

    Hi,

    Briefly, My complaint is i had submitted MI device at service center on 23rd May 2016 for charging issue, after 4 months and 7 days they have given me my handset.
    The next day my phone is not booting up.
    Its a fraud case.
    After they have given my mobile back after lot of follow up from my side only. Its not working properly, within just 15 hours it has rebooted multiple times.charging is slow, music stops in between, rebooted abruptly.

    This is total waste of money and Time to buy Xiaomi phones.People please stop buying and if u have already brought it and its not working throw it in dustbin. Dont go to service centers they are just money pulling people with no respect for customers.

  • Rajendra Prasad Jaiswal October 1, 2016, 2:24 am

    Kindly intimate abt upgradation of operating system android 4.4.4 to 5.1.3 .if it is available .Also customer care no for consultation in future .I hv purchased MI 7.9 pad from Amazon India last yr .

  • lakshmn September 28, 2016, 5:02 pm

    This is my inquiry no9000032795,MI people cheated the customer for money they have need only money,few days back i give my mobile for touch not working problem they have checked and conform it is a liquid damage ,how it is possible ,if it is liquid damage how it works ,the entire touch screen only the problem in that , entire touch only not working remaining functions are working properly then how u said it was a liquid damage ,is it water did u conform it was a water why you r do like this ..how the liquid entered in that and what liquid it was.I am not agree with u r report.I am sure It was a fake report.for money u cheated like this and no water marks in the display and i am also an electronics engineer i know everything,they play very cheap tricks ,i thought MI is a very good company,but it is very bad company.they are always thinking how to avoid the warranty and how gain the money for customer,there is no reliabilty.it was not a ordenary mobile to open and removed the battery everything and dried ,use a common sence how it was a liquid damage,please go through this issue and do the needful to me.

  • BHIM SEN KHATTER September 27, 2016, 11:06 am

    I purchase one Mobile Phone Mi Redmi 2 Prime through Amazone.in vide Invoice No.KA-BLR6-144105041-12423536 dated 6th May,2016 issued by M/s Cloudtail India Pvt. Ltd.It is regretted that after 3 months I face problem of speaker and deposited the phone to your service centre at Rohini, New Delhi on 22.08.2016.After 10 days they rectify the defects and phone was delivered to me on 31st Aug.,2016. Again on 1st Sept.,2016 there was problem in Touch and I deposit the phone for repair. After 13 days the phone was delivered to me and inform they have change the Touch and Hardware. After 2 days there was again problem in Touch. I visited your service centre at Rohini on 17th Sept.,2016 and submit the phone for repair. After 7 days when I visited for collecting the phone they inform that it will take 10 days more because they are awaiting the part and inform me there is problem in mother board. Nearly two months have since elapsed my phone is lying in your service centre. I do not know when I will get it.On 17th Sep.,2016 Service Order was issued vie No.VXIN1609170006987. I experience very bad experience while choosing MI phone.

    Please look into the matter.

  • Riyaz September 26, 2016, 5:39 pm

    hi

    Based one of your colleague advice i have visited nearest branch in Indiranagar Bangalore.

    I feel really bad to purchase these kind of mobile due to service level of your outsourced agency TVS staff behavior.

    I reached service center at 1:30 PM where these is no sufficient staff to handle customers properly. after prolong waiting period my taken number called by Ms Ranjitha who is counter, without any understanding the customer issues she inform me that these warranty is not applicable due its damaged. after several explanation and escalation to floor manager at service center my device accepted for service under warranty.

    After some time one technician came from inside and update that due to software issue its not getting boot, i have ask them to resolve the issues.

    Post which he done some thing and made mobile into on mode, while mobile was on i have observed that volume button not functioned. Same has been informed to them for resolution. Again i am updated by them panel was damaged due to which volume button not working.

    Where i have not observed any issues with mobile before i handed over mobile for service, post service i am observed volume buttons not working which your service center has to take responsible but unfortunately i have made responsible for that.

    Moreover they are not even ready to given job sheet post making sound in service center which i didn’t want and i have forcefully done because of your staff behavior at service center they have issues job sheet.

    Post service i am facing huge issue with my device volume buttons not working, photos from gallery automatically getting disappear in limited times, mobile getting over heat. would request you to kindly help me to resolve my devise issue properly or help us to exchange my device.

    I have observed that peoples are more interested in converting issues chargeable activity rather understanding customer issue and providing service.

    Still i suggest before outsourcing your branch please do some basic quality check of the vendor either they are capable enough to handle your brand name or not. i am very sure that if these the way TVS going to handle customer very shortly your brand will get disappear from market.

    Would request you to kindly take up these matter very strongly to avoid further such incident in future.

    NOTE: MY DEVICE EVEN MORE WORST CONDITION POST SERVICE AND SEEK YOUR HELP TO RESOLVE ISSUES AEAP. IF YOUR TEAM UNABLE TO RESOLVE THE ISSUE PLEASE HELP ME TO REPLACEMENT OF DEVICE.

    Regards,
    Riyaz

  • SWETA GUPTA September 26, 2016, 5:21 pm

    I have purchased xiaomi redmi note 3 32gb on 15 sept 2016,but when i got the phone the charger was damaged and screen have also some scratches even the phone was not getting charged.I raised a complain in xiaomi on 18 sep 2016,complain no. 160918006153 but still no update,when i call they say they have escalated the complain to the higher level but still no response for the replacement.

    • pankaj September 29, 2016, 3:41 am

      yaar mera b same case hai aap walla ab kya keaa ja aa

  • Shantanu Kumar September 26, 2016, 10:34 am

    Got tired of their faulty services
    I too have submitted my Mi 4i phone at Xiaomi authorized Service centre on 1st July 2016 but till now have got no reply, No call, no mail, No written communication nothing from Xiaomi or Xiaomi authorized service centre.

    http://www.consumercomplaints.in/xiaomi-india-2-months-passed-no-service-provided-mi-4i-service-no-wxin1607010000192-c1369325

    Filed complaint in many places and even have written to them but they have not given me any reply.

    Service Order No. WXIN1607010000192

  • vinayakumar September 24, 2016, 9:28 am

    *I have purchased Mi5 from US * and now in India it is not working after a small drop of phone from hand . I want the service to be done to my phone xiaomi India Bangalore says they don’t do any serive for the phone purchased from other country — it is just 2 months old mobile
    “should I through this to dust bin”

    CAN xiaomi help me in fixing this on payment basis

    vinayakumar

    vinay

  • JACKIE RANA September 24, 2016, 9:25 am

    This is with reference my complaint / Ref. no. 160907008334 for replacement of Redmi note 3 which I am following up since 06th-sept16. Even though your department had already referred the same to your logistic department for pick up the device from office, logistic department has not pick the device and even there is not a single call till date. I purchase Redmi 3s from Mi.com (MI STORE) which is delivered to me on 06.09.16 and when I started using I discovered that mobile is switching off automatically while using. i also try to resolve the issue which is failed again facing same problem at service center after job done. I started calling customer care number from 07.09.16 and ultimately connected on 24.09.16 he said with in 24 our you will, get cal fro pickup but still not. but no use. Since than I am following up for the same. As I have done the transaction first time with MI.com and I feel like cheated. Request you kindly speed up the matter or refund my money as this causing me mentally harassment – pls help me. and no response

    JACKIE RANA – 8980022622
    email:- jackie221983@gmail.com

  • vipul Mehta September 23, 2016, 1:50 pm

    i have Purchased New Redmi 3 GB 32 GB But Only using 15 Days Battery Drain Problem Found Submitted Before 17 Days to HCL Authorised Service Station So Many Phone Call in Toll Free Nos & Live Chat Done NO Response When Will get Repaired it If Battery Problem MI is Taking 17 Days Time & NO Commitment then If any Body Want to Buy MI they have to Keep One Spare Handset Other Wise MI Will not Give any time Line When Will Repaired this is Digital india ??? and I will Not Suggest to Buy MI Products in Service Station SO Many People Que Due to ALL MI Products is Coming With Some Technical Fault

  • ashu tosh aggarwal September 21, 2016, 11:27 am

    MY MI4 16GB MOBILE TO REPLACE LED AND I SUBMIT MI SERVICE CENTER LUDHIANA MODEL TOWN ( PUNJAB) DATE 07-SEP-2016 BUT HE DID NOT SOLVE MY MOBILE PROBLEM DATE 21-SEP-2016 , I MANY TIME CALL MI CUSTOMER CARE BUT HE DID NOT SOLVED MY MOBILE PROBLEM SO PLEASE I VERY EGO YOUR MI BAD SERVICE MY JOBSHEET NO. WXIN1609070001318, SO FAST ACT MY COMPLAINT. MY PHONE NO.9530884722

  • M.Raveendra September 21, 2016, 11:09 am

    Dear Sir,
    We are here with informing to your kind notice that the I have Purchased MI Redmi Prime 2 on 19th Oct, 2015. EMI No: 867935023614562 and serial No: X000EUEA41. My phone is not working back camera and I went to the service center on 17th Aug, 2016 M/s. TVS Electronic Ltd-CSS-CH XIA, Shop No:G-12 , Alsa Mall No:149, Montieth Road, Egmore Chennai – 600 008. They check and informed me that camera IC is water attacking so not possible to replace with warranty if you agree we will change total mother board with cost around Rs. 3500/-.
    I explained that water never touched the phone and all the functioned working smoothly except back camera. If really water affecting time all the function should not work, it the phone is immersed in water than mic, charging pin, earphone, display and board will get corrosion and damage.
    They not agree and told that me you can discussed with regional service manager.
    I again explained my phone I am using carefully never touched water. I really feel sorry to hear this kind of reply from your service persons. The detail service report I asked them to provide, but they refused and given only inspection charge bill for Rs. 115/- and also attached purchased invoice bill also.
    Please look into the matter and solve the problem as early as possible and I am waiting for your reply.

    Thanking You Sir

  • Gurbaksh September 21, 2016, 7:29 am

    MY MI4 16GB MOBILE CHARGING JECK PROBLEM AND I SUBMIT MI SERVICE CENTER LUDHIANA MODEL TOWN ( PUNJAB) DATE 22-JUN-2016 BUT HE DID NOT SOLVE MY MOBILE PROBLEM DATE 21-SEP-2016 , I MANY TIME CALL MI CUSTOMER CARE BUT HE DID NOT SOLVED MY MOBILE PROBLEM SO PLEASE I VERY EGO YOUR MI BAD SERVICE MY JOBSHEET NO. JS16062200803 AND SECOND JOBSHEET NO. WXIN1609160001383, SO FAST ACT MY COMPLAINT. MY PHONE NO.9779405512.

  • sanjay kumar September 21, 2016, 5:39 am

    i bought a redmi note 3 32gb in 21 june 2016.
    but after one month it suddenly switch off and did not switch ON
    then i went to lucknow mi service center, and i submit the set to service center
    on dated 5th sep 16 , but he did not return till yet.
    when ever i asked about my set he says your parts are not came from head office. i am fed up from xiaomi lucknow service center.

    • AjayJawale September 24, 2016, 6:22 am

      Sanjay; same issue with my Redmi-Note3 (3GB, 32GB) as well…
      Is it possible from this site to reach you, so that filing Consumer-forum would be water-proof case..
      You can reach me on ajayjawale@gmail.com

      -AjayJ

  • Arun Giri Goswami September 20, 2016, 10:53 am

    Very cheap Mi mobiles most are defecting and damage. Request to everyone don’t buy mi phones

  • kamlesh kumar September 20, 2016, 9:23 am

    Mi4i replacemant ….third class service and no solution xiomi company ……..product third class

  • Manoj September 19, 2016, 1:19 pm

    Every time I call you’ll..I get to listen same stories regarding my phone will be replaced I just need to know do u ppl think I’m a fool please take this very seriously.im sick & tired of mi !! Check my replacement number 160822007817
    Fuck off mobile

    • Biswajit Satpathy September 23, 2016, 2:19 am

      Same here, they least bothered about all this things… I have got my phone 16th sep, But out of the box phone is defective (no charging issue).
      my Replacement no. 160919002183
      Ph. 9163266937

  • Amit Sharma September 19, 2016, 11:56 am

    Improve product quality .

  • Bhushan Punamiya September 16, 2016, 10:49 am

    Dear Sir,

    This letter is regarding new business opportunity of 4G mobile phones which has recently emerged. BTC WORLD has been nominated as an enterprise distributor of reliance JIO. We set up 4G booths for JIO at corporate offices for registering connections through which we have encountered a new demand for 4G phones also hence we would like to associate BTC WORLD with XIAOMI for providing complete package of 4G. With promoting JIO 4G services we will also promote 4G products of XIAOMI. We have a huge event coming and various other event are lined up at other corporates. We hope to have an healthy association with you so that we can exploit this opportunity to the fullest.

  • abcd September 15, 2016, 5:11 pm

    Only a fool will buy any xiaomi product in India. Post sale services are horrible. You have no one to contact or complain to.

    Rest depends upon you.

  • Rohit Sharma September 14, 2016, 2:27 am

    Launch Remidi note 5 with removable baterry and no hybrid sim card and 21 mpl camera . Please come with offline sale also and improve customer care standers because due to this top company of chaina down there reputation .After sale srh vice is the key to any company

    • AjayJawale September 24, 2016, 6:24 am

      Rohit; Similar issue with my Redmi-Note3 (3GB, 32GB) as well… Its getting Blacked-Out…
      Is it possible from this site to reach you, so that filing Consumer-forum would be water-proof case..
      You can reach me on ajayjawale@gmail.com

      -AjayJ

  • Arun September 12, 2016, 3:03 pm

    Please don’t bought mi product..don’t care about our customers very worst service

  • Tirath jindal September 11, 2016, 9:27 am

    For distibuter quries plz contact me 09517600900

  • Tirath jindal September 11, 2016, 9:26 am

    For distibuter quries plz contact 09517600900

  • Nilesh September 11, 2016, 7:14 am

    Deceitful service by Pune authorized service center

    Hello team,

    My complaint no160910007331 . I spoke with load supervisor Vijay. I have redmi 1s mobile. I updated it to MIUI 8 and in reboot it was not starting as expected. I was able to see MI startup logo and three chinese & English options. There was recurring startup of the device. To resolve this issue, I have submitted my redmi mobile in authorized service center ( Viman nagar , Pune, Maharashtra) on same day i.e. 7th September.
    Service center employee told me that software flash is needed to solve this software issue. I paid 230 INR for the same and I didn’t get any receipt or job Id. After couple of hrs, another service center employee called me and said that additional 5000 INR will be required to fix the issue. I purchased that phone @6000 INR only and how come 5000 INR is needed to fix it, Preposterous!
    Employee gave my phone very rudely. His behavior was unacceptable. The phone which was returned by employee was completely dead. No MI logo or any options were flashing on screen. Screen was completely dead. In seek of help I chased customer support on email.but didn’t get any positive response.
    So, I request you here that please solve my issue and give me my working condition mobile .

  • Mayank sethi September 11, 2016, 5:14 am

    Service center people are thieves. They changed my mobile and gave other coloured old mobiles full of scratches. They are cheating and looting people by creating hype about the product.

  • balaram parida September 10, 2016, 6:17 pm

    This is a company care are always busy. No respond,pending the product.
    Don’t buy mi

  • Kailash Mehra September 10, 2016, 8:57 am

    MI company employee totally bad behavior of customer . No diagnosis the device only 30 sec take on hand and told physical damage. Very bad service ????
    I tell you all of please don’t bought MI phone .
    This is Fraud company.
    for your kind information ……………

  • Louis Raffaele September 9, 2016, 11:07 pm

    I tried very hard to get some satisfaction from this company with the problems that i had with my redi note 2 without any help what so ever from them, i just got passed from one office to the next and all of their phone numbers were unaserable , finally while charging my phone yesterday it blew up and caught fire, i will post the results of the explotion on my face book page for all to see,i know the the company will not replace my phone because of their reputation , i would highly advice anyone wanting to buy an xiaomi to give them a wide birth ,

  • Nidhi September 9, 2016, 10:49 am

    This comoany is totally fraud..they dont provide u best service they just fool people… service center in india is also poor…they give u date bt till that date the phn is nt ready..i had gone 3 to 4 time to service center and till now i didnt get my phn ..its still processing…

  • saurav kumar September 8, 2016, 5:38 pm

    I want to contcet to head offici…
    For delearship sirvicecenter in Bihar
    Cont no.9631248605

  • jagjeet singh September 7, 2016, 6:40 pm

    Totally fraud company MI. They people not revert on mail and toll free number is always busy. please not buy MI

  • Manu GArg September 7, 2016, 3:36 am

    Never purchase a MI/XIAOMi product worst service, throw away the device instead of giving at service centre. No response, cheating indian buyers.

  • Gaurav handa September 3, 2016, 5:09 am

    I PURCHASED REDMI NOTE3 ON LINE ON 21 JUNE 2016 ON LINE.AFTER A MONTH IT STARTED CREATING PROBLEMS I.E SLOW CHARGING,PROXIMITY SENSOR PROBLEM.
    I CONTACTED THE SERVICE CENTRE NEAR MY HOUSE IN SECTOR 3 ROHINI DELHI.POSITION OF THE CENTER WAS PATHETIC AC WAS NOT WORKING PROPERLY,SITTING ARRANGEMENTS WAS NOT ACCORDING TO THE COMPLAINTS NUMBERS.
    I SPENT 3 HOURS FOR MY TURN ON 24 AUG.2016.
    I WAS TOLD THAT MY SET NEEDS REPAIR AND WILL BE INTIMATED IN 2-3 DAYS. EVEN I DID NOT RECEIVED ANY CALL OR INTIMATION FROM THE CENTER I TRIED TO CALL THE GIVEN NUMBER BY THE SERVICE CENTER ABOUT 100 TIMES. I WAS NOT ABLE TO CONTACT THEM ON PHONE 011-47013791.
    THEN I CONTACTED CUSTOMER CARE CENTER OF MI.ON 30 AUG 2016. SHE GAVE ME A DOCKET NO.160830002583 FOR FUTURE REFERENCE.
    THE LADY LISTENED ME VERY PATIENTLY AND ESCALATED MY CASE AND ASKED ME TO WAIT FOR 72 HRS FOR A RESULT.
    NOTHING HAPPENED.
    I AGAIN CALLED MI CENTER TO EN QUIRE ABOUT THE STATUS, SHE WAS HELPLESS AND TOLD ME TO WAIT FOR ANOTHER 48 HRS TO GET A CALL OR INTIMATION ABOUT STATUS OF MY PHONE.
    STILL WAITING AFTER 24 HRS TO GET A CALL FROM THEIR SIDE.
    WHAT SHOULD I SAY ABOUT THIS PRODUCT AND COMPANY SELLING THESE PRODUCT IN INDIA.
    I HUMBLY REQUEST TO TAKE THIS MOBILE BACK AND REFUND MY HARD EARNED MONEY.
    THANKS
    DR HANDA
    9811304160 ,9654009880

  • Bhosdi ke aulad hai sala September 3, 2016, 3:49 am

    Madhar chod

  • Abhijit singh September 2, 2016, 2:01 pm

    this is a fraud company

  • Abhijit singh September 2, 2016, 2:00 pm

    very bad service
    I rerquest to every one plz dnt purchase mi product,
    This is my humbel request to all of you

  • Abhijit singh September 2, 2016, 1:57 pm

    This is a very worast service
    I had submitted my redmi 2 (Imei no:867512024394054) & (Job sheet no: ISH04870) to Infotel services, an authorized xiaomi india care centre near hazra, kolkata-26, with touch problem on 10thAugust,2016.
    At that time, they had informed me that the touch is to be changed it will take 20 days (Although, it was not written in the job sheet). However. I have not received my phone till date (Almost a 25 days). As i called them during the time, they said part is not available.
    I have contacted the xiaomi india customer service several time but the problem remain same.
    My complain id 160829005602 Service centre detail: contact no : 8622014793

  • Anand September 2, 2016, 6:28 am

    Its been close to one month, since my newly bought phone MI5 is with Service center, they are not even responding to my queries. I have tried reaching everyone on MI, looks like a complete fraud company.

    I am taking legal action against them.

  • Nitin patil September 1, 2016, 9:17 am

    I have not seen this kind of disgusting service.
    1. No one replying on the mail.
    2. Customer care number not getting connected.
    3. Service center not updating about my phone.

  • AJAY August 31, 2016, 12:38 pm

    zhangyuqing@xiaomi.com;zoudongliang@xiaomi.com;peilibo@xiaomi.com;fengxiaoshi@xiaomi.com;jing.luo@xiaomi.com;yanghao@xiaomi.com;hurui@xiaomi.com;parveen.kumar@ensureservices.in;info@xiaomimobiles.com;chenfuxiang@xiaomi.com;liufei@xiaomi.com;lei.jun@xiaomi.com;manu.jain@xiaomi.com;manujain.in@xiaomi.com;manujain@xiaomi.com;hugo.barra@xiaomi.com;mahongjie@xiaomi.com;global-pr@xiaomi.com;xiaomiservice@xiaomi.com;odong@xiaomi.com;global-support@xiaomi.com;shouquanhezuo@xiaomi.com;cps@xiaomi.com;zhangqingtian@xiaomi.com;liuminggang@xiaomi.com;maojia@xiaomi.com;linchenchen@xiaomi.com;tianjunwei@xiaomi.com;miyp-bd@xiaomi.com;gliang@xiaomi.com;wangyuting@xiaomi.com;dali@xiaomi.com;zengxuebin@xiaomi.com;xiaomihezuo@xiaomi.com;xuzewei@xiaomi.com;xukunkun@xiaomi.com;

  • RAHID ROCK August 31, 2016, 12:07 pm

    i have purchesed the smart phone redmi note-3 (GOLD 32, GB) but after 4 days past of purchasing i got found that display not working, i also visit at the service center ghanpati cellular siliguri but after hold approx 2 month my phone is not ready Xiaomi is the biggest cheater.Their services after sales are pathetic.I suggest all not to buy Xiaomi phones.Look for the Alternatives.You have lot of the other handsets in the market.
    xeomi is a big cheater and sale service is very poor
    Xiaomi is the biggest cheater.Their services after sales are pathetic.I must say that this is not a reliable product .

  • i c rathour August 31, 2016, 11:51 am

    Mobile MI 4I 32GB had problem in camera. Given for service under warranty period at Daryaganj -Delhi service centre on 14th Jul’16 with expected return date 28th Jul’16. The service centre had given contact no
    011-43505380 -No body pick the phone and on personal visit -suggested to call or mail on customer care. Now one & half month over – every day calling customer care – only one answer getting -case has escalated to concerned deptt. Complaint no-160723002814. Xiaomi is only sunami of frustration (after sale service).

    • anonymus September 10, 2016, 11:36 am

      i called service center, they picked and executive was online in 20-30 seconds, on refering to u r complaint no. it was informed that they contacted you to inform that it is ready repaired at the service center, although no one picks the call at service center

  • Utpal August 30, 2016, 11:04 am

    I have submitted my Red Mi Prime phone at 30-July-16 but till date my mobile is not repaired and no one is responding also raise the Complaint No. – 2114083 & Job No. WXIN1607290001934 [Incident: 160730-000823]. I am getting very frustrated why i choose Xiaomi Product.

  • PRAVIN b August 30, 2016, 6:00 am

    I have surrender my phone 40days back ,,to MALAD west service center .. just charging issue. There no response form Servcie center .. INDIA hOT line number is not working ..all are just fraudulent set up ..No service
    guys DO not buy MI phone

  • sudev chakraborty August 29, 2016, 8:44 am

    i have purchesed the smart phone redmi 2 prime but after 4 month past of purchasing i got found that camera not working, i also visit at the service center but after hold 1 month they return me the phone & said phone ok but after 2 days the camera again stop , now any body can say, what can i do ?? I must say that this is not a reliable product .

  • sudev chskraborty August 29, 2016, 8:41 am

    i have purchesed the smart phone redmi 2 prime but after 4 month past of purchasing i got found that camera not working, i also visit at the service center but after hold 1 month they return me the phone & said phone ok but after 2 days the camera again stop , now any body can say, what can i do ?? I must say that this is not a reliable product .

  • muditdaga August 29, 2016, 7:32 am

    i have submited my phone on 12th august till date my phone is not ready and when will go they will say we call us soon when we will get parts ….. xeomi is a big cheater and sale service is very poor

  • Mahesh Kumar Pandey Lalit August 29, 2016, 5:19 am

    ?????? 06.06.2016 ?? mi.com ?? ??? ???? ?? ?? Redmi Note 3 (3GB, 32G RAM) ???? ??? ?? ?????? ??? ????? ??????? ?????? ????? ???? ??? ??? ?? ?????? 08.08.2016 ?? ???? ??????? ?? ?????? ?? ??????? ???, ????? ????? ???? 5 ???? ?? ????? ????? ?????? ???? ?? ?? ????? ???? ??.- 1825180 ??? ?????? ???? ?? ???? ???? ??????? ?? ?????? ???? ?????? 08.06.2016 ?? ??? ?? ?????? ?? service.in@xiaomi.com ?? ??? ???? ????? ??, ???? ??? ????? ?? ??? ??? ??? ???-??? ??? ? ??? ?? ?????? ?? ??? ???? ????
    ????? ?????? ???? ?? ??? ?? ????? ??? ??? ?? ?? ??? ?? ?? ???? ???, ?? ???? ???? ??? ???? ???? ??? ??; ?? ????? ??? ????? ?? ??? ?? ? ?? ????? ?? ??? 75 ??? ??? ???? ?? ?? ?? ?? ????? ?????? ?? ?????? ??? ??? ?? ?

  • sunkele August 28, 2016, 5:45 am

    Xiaomi is the biggest cheater.Their services after sales are pathetic.I suggest you not to buy Xiaomi phones.Look for the Alternatives.You have lot of thother handsets in the market.

  • Manoj August 27, 2016, 4:47 pm

    My replacement order is 160822-007817 but nobody picked my mobile when I got new mobile tell me

  • ajay kumar patel August 26, 2016, 1:15 pm

    I have submitted my Mi4i phone at 4-Aug-16 but till date my mobile is not repaired and no one is responding also raise the complaint no (160806001637). I am getting very frustrated why i choose Xiaomi Product. I would suggest not to buy any Product. After sale service is very poor.

    My job seat number is WXIN1608040000434
    My service request number is 160806001637

  • ajay kumar patel August 26, 2016, 1:11 pm

    I have submitted my Mi4i phone at 4-Aug-16 but till date my mobile is not repaired and no one is responding also raise the complaint no (160806001637). I am getting very frustrated why i choose Xiaomi Product. I would suggest not to buy any Product. After sale service is very poor.

  • Sandeep Kumar Yadav August 26, 2016, 5:08 am

    Fraud company after sale nobody is there to solve the problem of Customer I am going to consumer forum if any want to give their case too please call me on 8009913333. My set is also useless from 7 Jun 16 & they still not able to replace the motherboard
    let learn them a lesson that Indian customer are not fool.

  • YOUGESH PAL BHANDARI August 26, 2016, 1:20 am

    I purchased through my MI site account no. 1623569853 on very first day on 09/08/2016, REDMI 3S PRIME, delivered on 14/08/2016, immediately after inserting SIM, it automatically showed pattern lock. Till the first minute I am trying to solve my problem, but nobody take care, after several complaints on 1800 103 6286, no reply received, ultimately to whom I gifted this phone, called back from Punjab to Haryana, and visited at Mi service centre Karnal, which is 45 K.M. away from here, they told that THERE IS SOFTWARE ISSUE IN THIS SET, Service centre tried to load fresh software 4 times but every time it shows error. They also showed unability to solve the problem and updated this problem at REDMI portal through there computer vide complaint WXIN1608200006907, I also send several mails &telephonic complaints and given my mobile number, but nobody contacted so far till today. could not understand, that what your team is doing since last seven days, it is brand new set with software problem, which even could not resolved at your service centre also, and your service center also updated this problem vide complaint number WXIN160800006907. Then why your company or the official concern hesitating to replace the set at the earliest. Is it fair trade practice? I am daily sending mails to your customer care, but getting sterotype reply that my grievences will be solved very soon. But i could not understand that i am complaining since 16/08/2016,why fruitful action not been taken so far.Think about me what is my fault. I paid for it Rs. 8999 but my fault is only that I purchased this set directly from MI SITE, If I would have purchased it from AMAZON or FLIPKART, then it will be definitely changed by them without any question. Now you are again requested to kindly change it immediately.
    YOUGESH BHANDARI
    MOB. 9416334600
    yougeshbhandari@gmail.com

  • lalit August 25, 2016, 9:15 am

    Hi,

    It is to inform you that I have submitted my mobile at xiaomi customer service center on 18/07/2016.My mobile was encountered with charging problem. It was not getting charged up. So I was told to collect my mobile on 2/08/2016.
    Then, I called at the service center(01204356759) on 2nd of August. I got a very rude reply from there and they said to me that they will call me when my mobile gets repaired. Your customer care executive with contact number(18001036286) also did not show any interest in solving my problem.
    Today(10/08/2016) again when I called at both of numbers, I got the same reply from them. It is almost going to be a month and I can’t wait anymore. Kindly solve my issue as soon as possible by either repairing or replacing.
    In case my problem is not solved within 3 days I will file a complaint about this in consumer Forum.
    Following are the person to whom I contacted:
    1st time with chanchal and senior executives harsh and vallabh
    2nd time with vijay
    My job seat number is JS16071800577
    My service request number is 160806001999

  • Suresh August 24, 2016, 9:52 am

    This is a cheater company my mi 4i has went wrong thrice within the warranty period and still in warranty,I submitted my phone 4 times and till not repaired I request every one not buy this company’s phone

  • Shubham choudhury August 23, 2016, 11:10 am

    This is a cheater company my mi 4i has went wrong twice within the warranty period and still in warranty,I submitted my phone on 21st July and till not repaired I request every one not buy this company’s phone

  • Manoj Sharma August 23, 2016, 9:56 am

    I have submitted my Mi4i phone at 5-July-16 but till date my mobile is not repaired and no one is responding. I am getting very frustrated why i choose Xiaomi Product. I would suggest not to buy any Product. After sale service is very poor.

  • HIMANSHU CHHEDA August 23, 2016, 6:23 am

    same as mine dhiraj agrawal i also have given my phone mi4i on 13/7/2016 til not repaired and not giving new pcs please dont buy this company phone as they are CHEATER

  • Azad Mohammad August 22, 2016, 2:09 pm

    I am very disappointed to xiomi , because my refund amount yet not received. I was paid 2nd Aug, 2016, but till 22nd Aug, not received refund amount.

  • jayesh bodrya August 22, 2016, 1:21 pm

    very very poor services, nobody reply,
    dont by this phone

  • ramesh aahir August 22, 2016, 8:51 am

    i brought redmi note 4g from airtel gallery which was made in china and its awesome performance after 1 year i brught mi note 3 which was made in india its not perfoming good so what happen to company

  • Mahesh Kumar Pandey Lalit August 20, 2016, 9:38 am

    I have received a New Redmi Note 3 32 GB grey color in damaged screen condition. I have complaint to Customer care on same date 08/06//2016 . My ticket no is -1825180. I have submitted all documents required by executive officer at Redmi. But my mobile have not been replaced till (75 days past.)date nor contact me any person from redmi.

  • Subhash Chauhan August 20, 2016, 3:28 am

    I am Subhash Chauhan from Noida
    Note 3 is 3rd class phone
    My contact no is
    9312835631

  • Subhash Chauhan August 20, 2016, 3:25 am

    Phone quality is Very Poor ( Xiaomi) and Company- Service is Very POOR also – This is Chinese company , please do not purchased any Xiaomi Handset . after Purchasing nobody help you in service . USE & Throw materials . Please Avoid the Xiaomi handset . I have given my handset for small job , but after 22 days they are doing nothing . Part is not available l in india.

  • sk adnan gani August 19, 2016, 10:30 pm

    Sir I have purchased Redmi note3(32GB Gold) from Amazon on 25/5/16 Invoice No.KA-BLR6-144105041-13094542(IMEI=861645033620915) after using it for a less than a month or so it was dead after showing to the service center they gave me after 20 days but after getting back & using for a day the problem persists again the same & I have to go back to the service center and now it’s been more than a month that my phone is with (TVS Electronic) service center submitted on 25/7/16 for the second time.

    It feels that I have purchased a second hand phone or might be of a local brands such as cheap China phone. Because my new phone has been with the service center for a long time then the time I have used, the reason I purchased a brand new phone for a hassle free & un interrupted quality product and it’s service but now I am very much upset from Amazon for keeping & selling such low quality product & the main culprit Redmi company for manufacturing & supplying such a low quality & unsuccessful models even after having such a big brand name, as a customer i have to face such problems & pains for a product like this even after shelling a good amount.

    I have not expected from such a big & reputed company such thing, & now I want the company to refund my money back or replace my faulty phone with brand new free from faults 100% quality checked OK new piece ASAP or I have to take some serious steps of going to consumer Court & file a case and take all serious action against you’ll by all sources, Because uptill now I have suffered a lot and No positive serious action has been taken from your side.

    I need a very positive & prompt action ASAP.

    • yog agarwal August 21, 2016, 7:22 am

      Same here bro mera bhi phone kharab hogaya redmi note 3 and now they are not helping any more

  • Harish August 19, 2016, 4:28 pm

    Very poor company

  • Dhiraj cAgarwal August 19, 2016, 10:26 am

    .Very Poor ( Xiaomi)Company- Service Are Very POOR- This is Chinese company , please do not purchased any Xiaomi Handset . after Purchasing nobody help you in service . USE & Throw materials . Please Avoid the Xiaomi handset . I have given my handset for 5 min job , but after 45 days they are doing nothing . Part is not available l in india.

  • Dhiraj Agarwal August 19, 2016, 10:25 am

    Very Poor ( Xiaomi)Company- Service Are Very POOR- This is Chinese company , please do not purchased any Xiaomi Handset . after Purchasing nobody help you in service . USE & Throw materials . Please Avoid the Xiaomi handset . I have given my handset for 5 min job , but after 45 days they are doing nothing . Part is not available l in india.

  • rafi August 18, 2016, 1:14 am

    I need proper service center in Nellore ,my mi note has reciver problem for that they say 30days for reverse 30days hw can we give 30 mble for them how can use mbl when we give them this is nt correct if u repare it out side warranty is not applied then what can i doo ineed proper service center for 150rs recever they take 30days time

  • Deepa August 17, 2016, 11:51 am

    i was purchase Redmi Note 3 gold 16 G on 26 july 2016.
    Order number:- 5160726279560099.
    from the date of purchase i am facing issue in mobile many times i was called you & mailed you but still you are not taking action and also given any solutions. i also visited at your service centre. your call centre is provide bad service. every day i am call you, you just entertain me ; each and every person ask for query but no one provide solutions.
    your commitment is not valid, even also your executive nobody call back me.
    your service is too much irritated
    complaint number: 160809011402

  • p k mishra August 12, 2016, 2:50 pm

    Can you please update on my mobile that has been there with you for malfunctioning. This is the most irresponsible attitude seen from a corporate to customer. There is no reason I should be penalized for your substandard product backup, Request reply in return. As always no representative has contacted even once till now to inform the problem. If not will settle in consumer court.

  • Prisha M August 12, 2016, 6:48 am

    07208 205581 .. I AM TIRED OF CONTACTING MI SERVICE CENTER… THERE PHONES ARE ALWAYS BUSY…I GUESS CUSTOMERS ARE NOT AT ALL SATISFIED WITH THEIR PRODUCTS AND ITS THE SAME WITH ME.
    ITS BEEN MORE THAN 10 DAYS THAT MY PHONE HAS BEEN TAKEN FOR SERVING AND I AM TRYING TO CALL THM BUT PHONE ALWAYS BUSY.. DROPED THEM MAILS BUT NO GOOD HELP.. DONT BUY MI ANY PRODUCTS AT ALL.. I WANT HELP.. I WANT JUSTICE FOR THE HARD EARNED MONEY I PAID

  • Seema Bhogle August 11, 2016, 5:56 am

    Not happy with the Services provided by MI service center. I had charging issues for which i submitted my phone. Its been 30 days now i have no response from their end and also they just keep on saying, it will take another 10 days for service.
    I would request you to please provide proper service to customers when you make such good phones.

  • Narayan Nayak August 10, 2016, 7:16 am

    i so much like this brands.

  • Bala b August 7, 2016, 1:07 pm

    Friends ,don’t buy MI in-Ear Headphones Pro gold or black .least side company not provided a travel box for HP.this is previous modal at RS 900.00 little up date he charging RS 1700.00

  • Mohd hannan August 6, 2016, 7:11 am

    My phone name is mi redmi 2

  • Mohd hannan August 6, 2016, 7:09 am

    Mera phone to. On nhi ho rha plllllZz sir and ma’am r u help me plzzz plzzz plzzz plzzz plzzz help me

  • Mohd hannan August 6, 2016, 7:07 am

    Are sir ap key service center main phone do bananey ke liya to dey ta he nhi hai or jab bhi ja o to bol ta h mi wale parts nhi bhaj rhe h agar usse puch ho to bol ta h ke usme main ky kr sk ta hu or kuch kaho to bolta hai ke ap company pa case kr do ….. ab main ky kro ap he bta o.mera phone 2 month se service center main padha h or aja he main gya tha to bol rha tha je main ab ao ko kuch bhi bta nhi skta ho ??ab ap he bta o ke m ky kr u

  • Inderdeep singh August 6, 2016, 7:02 am

    i have problem in headset plug in jeck and sevice center said me we have no stock for it …. its only half month ago when i bought my cell phone

  • monu khan August 5, 2016, 9:46 am

    My phone mi4i display peroblam ….16day on service Cantar ….plz help me. …….

  • Sandeep Khandelwal August 3, 2016, 1:15 pm

    My Xiaomi phone back camera is not working.SERVICE CENTER has taken 3 month for repairing but still they are saying when part available then only we can repair this set.Worst Experience.

  • Abhay Sharma August 3, 2016, 10:49 am

    Worst service facility by Xiaomi. Please never purchase phone of Xiaomi. I suffering from last 2.5 month from service center for preparing my phone. Very worst service provided by this company.

  • Vikas July 29, 2016, 8:30 am

    Don’t take this company phone I suffer from 5month from service center for preparing my phone. Very worst service provided by this company. After hundreds of mail and called thousand times they only say tomorrow they do always false no any steps were taken by them. I plz don’t take xiaomi. For my phone if not prepared I go for case.

  • Jeetendet July 25, 2016, 10:22 am

    Worse customer service ever my phone is with them from.18 june till now and i did not hear anything from them .after calling customers care they telling me to wait but do.not know bow long u have to wait my pbone had a charging iaaue whixh can b sorted in lic market in 3 days .
    Plz my request do.not buy any lbone from them be indian and buy micromax or any other brands.
    #2063027 is my complaint no
    My phonw is mi4i

  • Arzan July 25, 2016, 6:53 am

    First Mithun, than Jyoti, followed by Deepak than Sanket and now you Mr Gurunath. How many more people are going to get involved. It is now 18 days and no resolution to my issues.
    It is staff such as the above that give the company a bad name. 5 persons from mi have interacted with me and they just keep email standard mails and not even bothered to address customer issues. infact i had placed orders for MI products but now i have refused delivery as i am not satisfied with the level of service by MI India.
    I have already escalated the matter in public domain. All these mails are posted in public domain and the matter is taken up with CFBP against MI. I have also written to your CEO Mr Manu Kumar Jain.
    I will not retract my case in consumer court once i file the case. The same is at your cost and consequence.
    contact me at 9821011164

  • mahendra shrivas July 14, 2016, 11:23 am

    They don’t work on my complaint
    I am requesting in front of you please work on my complaint fastly and change my defective product

  • Anshul July 14, 2016, 8:21 am

    Koi b is phone ho na la ya ap ko pagal bana raha h in ka mi 4 phone kachra sa b bakar h to plz frnds ap apna pasa barbad na kara ya phone free ma b na la

  • Anshul July 14, 2016, 8:15 am

    The most kachra phone mi 4

  • Balasaheb Uga;e July 14, 2016, 6:58 am

    I had bought the Mobile Handset Xiaomi Mi5 form Mi website directly (http://buy.mi.com/in). I have placed order on 10 June 2016 (My Order ID # 5160610132502970) with Rupees 25,198/- (paid online in advance with order) and got the delivered on 13 June 2016 @12:42pm with invoice # 1465537988284687408.
    However this new Mobile gone down automatically on 21 June 2016 late evening and it never start again i.e. totally dead. As per their website they shown Hassle-free replacement “10-day easy replacement policy on mi.com” So immediately next day on 22 June 2016 I have logged a complaint by a mail and I received an acknowledgement with complaint number 160622-000965 for replacement of faulty device. On 27 June 2016 I got a call and mail from Arpit for pickup information but as of date no one reached me to pick up the faulty handset.
    I am calling Xiaomi Customer Care and online chat every day since last 21 days but no solution of my problems yet to end and they have no update and every time apologies and working on your solution type of standard answer they are giving.
    Kindly help me in this case.

  • Akshay jaswal July 13, 2016, 10:26 am

    Seriously ,i have not seen such a bad service centre in the india .i have given my phone to customer service ,they use to say sir chinese maal are like this only they are of no use .i have taken job sheet from them and they are saying they dont have parts and no email are useless of them . they do not know anything about status of query. just helpless creature the default is from your side as you are not connecting properly .service centre of xiaomi is like a crow shit . No help for customer .service of customer service is worst in india

  • ankur chaudhary July 12, 2016, 4:02 am

    I GAVE MY MOBILE TO SERVICE CENTER FOR REPAIRING. BUT THEY R SAYIING PLZ KEEP CALM AND WAIT. PLZ CHECKED IT OTHERWISE I WILL REPORT IN CONSUMER FORUM.

  • KOMAL VAISH July 11, 2016, 9:47 am

    i have given my phone to customer service but they are saying they dont have parts and live chat hotmail no email are useless of them . they do not know anything about status of query. service of customer service is very very poor

  • Murtuza zaki July 9, 2016, 8:33 pm

    I have buied mi4i on 14 October 2015 as it was a damaged piece till today I didn’t recive my cellphone
    Firstly given to mi Hyderabad service center for fixing it they gave me back after 45 days with same problem
    Secondly mi in bhopal they never return me back that the part will come from China

  • Ashish Papnay July 9, 2016, 2:34 pm

    Hi,

    I have purchase mi note3 phone from amazon on May 2016, it has some kind of manufacturing defect on screen from day 1 ,however the problem increase and now 1/4 part of the screen is black and touch is not responding.

    I have visited to nearest service center as my phone is in warranty, but they denied even to check the issue in the phone.

    According to them they don’t consider the phone in the warranty and when I asked to give the written statement for the same they asked for about 3000 rs.

    The service center manager is very rude while taking after waiting 2 and half hour
    He said do whatever you wants to do I am not doing any thing,IF YOU WANTS TO COMPLAINTS REDMI HEADOFFICE DOIT.

    I request you to please take action from side against these kind of service center, so that they follow the warranty guidelines. As in the warranty guideline it is mentioned ondisplay or partial display covered in the warranty

    Service center details: R-42,ff, opp. Metro pillar no 46 , main vikasmarg, new Delhi.
    Regards,
    Ashish Papnay

  • Sandeep May 22, 2016, 3:39 pm

    Hey sir

    I have lodged many complaints against your service centre.

    But there is no response from you.

    My ticket number is 1679417.

    On monday i will go to consumer forum

  • harshad p.k May 4, 2016, 6:32 pm

    I have mi3 phone. I captured some best photos from my phone. My I show

  • NITIN GODASE May 2, 2016, 11:25 am

    DEAR SIR/MADAM
    ( xiami redmi note3 )
    i need 5.5″ screen, with 400+ ppi. fingurprint scanner. good cameras. 4g. snapdragon processor. 3gb ram. 16gb rom. 180gb expandeble memory.
    thanks

  • golu kumar May 1, 2016, 4:13 am

    Please release xiaomi mi6 release in ‘ india ‘ please sir ‘ june 14 -5-2016 release it sir

  • sumit Kaushik April 30, 2016, 12:02 pm

    They don’t work on my complaint
    I am requesting in front of you please work on my complaint fastly and change my defective product

  • sumit Kaushik April 30, 2016, 12:01 pm

    They don’t work on my complaint I am requesting in front of you please work on my complaint fastly and change my defective product

  • Rajan Munjal April 28, 2016, 9:19 am

    From: Munjal, Rajan BIS
    Sent: Wednesday, April 27, 2016 5:15 PM
    To: service.in@xiaomi.com
    Subject: RE: JS16042500502

    Complain no 1567505 . pls take up on priority . As my mobile is damaged by service center so kindly arrange to replace my mobile & provide me new phone. Being a goodwill of company you need to take action on this. Looking for positive reply.

    Regards

    Rajan Munjal
    Manager- Totaline

    Carrier Airconditioning & Refrigeration Ltd.
    Gurgaon Haryana

    Contact : 9818838552

    From: Munjal, Rajan BIS
    Sent: Tuesday, April 26, 2016 3:58 PM
    To: ‘service.in@xiaomi.com’
    Subject: JS16042500502

    Dear Sir/Madam

    I am Rajan Munjal I have bought Mi4i mobile from amazon.com in Oct 2015. It was working fine. Saturday 23rd Apr i faced some heating problem in my mobile then I discuss this problem with Authorized service center of MI in Rohtak -124001 Haryana M/s Shri Hari computer solutions, S C O 189, Huda Complex, Rohtak (Hariyana) – 124001 . they told me that you have to get update software & problem will be resolved. Then I deposited my mobile at service centre for software. In evening when I collected the mobile from service centre then it was dead & even no light was there in mobile I asked service centre people to switch on the mobile then they told me that Mobile battery is discharged. you take out your mobile & put charger on for 30 min it will get on. But my mobile was not started then I again visited service centre on Monday 25th. Then they said that your mobile get dead during software updating & mother board is damaged. Now they are saying that it will take 10-15 days to get repair. Request you to pls ask your service centre to arrange the mother board at earliest & get repair my mobile . I cant wait so long for 10-15 days. If it is not possible to get repair kindly arrange to replace my mobile & provide me new phone. Being a goodwill of company you need to take action on this. Looking for positive reply.

    Regards

    Rajan Munjal
    Manager- Totaline

    Carrier Airconditioning & Refrigeration Ltd.
    Gurgaon Haryana

    Contact : 9818838552

  • hettan April 27, 2016, 10:02 am

    this is to bring notice that i placed order 5160326747505562, since i want to upgrade to redmi 3, so i requested for refund , it lalmost a month, still waiting for refund, contacted to call centre no, satisfactory reply, only sorry for delay, talked to surendra, atleast train them to be polite………….

  • Debashish Burman April 18, 2016, 3:18 pm

    Dear Sir, I bought your MI4 64 GB phone from flipkart on 01-06-2015. It worked beautifully for 4 months after which it started giving a lot of trouble. I gave it to your service center: TVS Electronics Ltd., Malad (W), Mumbai – 400064 Tel: 022-28895756. My work order number is: 890134382 dated 24-02-2016. They tested my mobile and said that the motherboard was spoilt and it would have to be replaced. It would take atleast 20 days for the motherboard to come from the factory as it was the 64GB Version. I would be informed once my mobile was ready they said. More than a month passed and there was no message from them whatsoever. I tried calling them but the phone was just ringing. No one was attending my call. In sheer desperation, I visited them in person. I asked them why they did not attend calls. They rudely replied that everyone was busy and there was no time for anyone to attend to phonecalls. I told them that it takes me half a day to visit the and return home (I stay at Nalasopara (W), a suburb of Mumbai and I have to travel by local train which is always full and dangerous for a person of my age – I am 55). Coming to the point they said that the motherboard had not yet arrived and was expected in the next seven days. They assured me that they would inform me when my phone would be ready. A week later I got a call from thby saying that the motherboard had been replaced but now the screen too would have to be replaced as it was damaged. They said that their job sheet showed remarks that the phone had dents on its sides. Now this was a BLATANT lie as I had never dropped my phone and it had been thoroughly inspected by your engineer before accepting it. My job sheet had no such remarks. Then one Mr Sagar called me up and asked me to WhatsApp me a photograph of my job sheet, which I promptly did. They then informed me that I would get my phone before the end of last week, but no news from them till date. I am a middle class man and cannot afford to buy another phone right now. I am temporarily using a simple button phone which is severely hampering my work. I have had to bear severe monetory losses and a loss of customer goodwill due to your sheer negligence. Now I considering approaching the Consumer Court for compensation and the Media to inform the public about your typical COMMUNIST attitude where individuals are considered as slaves if the government, with no voice. Sir I am a writer and will have my revenge. My mobile Number is : 8149748157 and my email address is dnjburman@gmail.com . Now the choice is yours. Either give me back my phone duly repaired – with the right compensation, or listen to the news on TV and the newspapers. Have a nice day Mr. Dragon. See you soon.

  • vikas April 15, 2016, 5:50 am

    I had submitted mi4 phone in merrut (u.p.)service centre in dated 28 March 2016 due to mic and head problem .the service centre not giving my phone.they say that ur part is comming .they make me foolish .they kept my phone about 4 week’s. And saying that service centre not send the parts of ur phone . I m very disappoinment by the mi4 service provider

  • sandeep mohindra April 14, 2016, 11:23 pm

    never buy any xiaomi product in India. They have no spare parts to service the phone. My phone Mi4 , 64 gb front camera stopped working. It is under warranty and when I took to service centre in Kalkaji New delhi on 25th February 2016 , I was informed that 15 days minimum will be taken for the part to come for replacement. I was advised to take the phone back and await a call for the part to arrive. Call never came and on my checking about 10 times with them they said wait for the call. now on 16th february they tell me to bring the phone to the service centre and wait endlessly for the phone to get repaired. I am now taking the company to consumer court for redressal of my complaint.

  • Tushar April 11, 2016, 10:11 am

    I submit mi4i to Vashi Mumbai”new tech solutions”customer care ,they don’t received phone,2 months gone,service centre no 8898680874 worst service ,don’t go anyone to this service centre for any company. Answer:- xiaomi India head

  • sandeep kumar April 9, 2016, 1:16 pm

    i am not getting phone in BOX and blue dart updated on own website this product delivered on 3rd April but as per invoice its showing 26th March and customer service is saying we cant do anything……

  • shrinath April 7, 2016, 5:18 pm

    Same issue facing my me. i purchased phone before 11 month and out of that 11 month i used only 6 month remaining 5 months phone was in service centre only and as on today my mobile is in service centre it is completed 1 and half month in service centre but no response from customer care.

    • Laxmikant April 30, 2016, 4:37 am

      Hi All,

      Let’s create a forum against Xiaomi Mi India.
      Interest ppl can contact me 7028011845

  • RANVIJAY TOMER April 6, 2016, 8:22 am

    Still no response. Loosing trust on XIAOMI.

    i hv purchased mi4i in august 15, but till now i am not able to use it bcoz 2 times i hv given my phone to service centre and they took 2 months for repair. again i got a problem n again i hv given my phone to service centre but 1 months gone n no response got by xiomi , when they repair my phone.

    very worst service by xiomi. in future i never use this product.

    • shrinath April 7, 2016, 5:15 pm

      Same issue facing my me. i purchased phone before 11 month and out of that 11 month i used only 6 month remaining 5 months phone was in service centre only and as on today my mobile is in service centre it is completed 1 and half month in service centre but no response from customer care.

  • M Narasimha Murthy April 1, 2016, 6:36 am

    Sir, I had been purchased one mi2 0n 04 jan 2016..actually when I purchased mobile I have seen some faulty battery on that time I m approached kakainad centre there is not availabe…so today I come visakahapatnam but here no response..they are telling no warranty…if we have got damage battery what remedy of it.they r saying warranty for inbuilt battery…as we r defense persnols having this type of problems if civilians situation may hard….so kindly give rply…otherwise I file a case against warranty of battery ans branch or company

    Regards
    M Narasimha Mutthy

    9836054599

  • multan singh rathore March 17, 2016, 6:16 am

    I had purchased Mi 4 hand set in April 2015 through flipkart. Sometimes in January 2016, LED screen showed leakage. The Phone had no other problem.

    I therefore submitted my cellphone in service center at MI Experience Service Centre, Lajpat Nagar -II, New Delhi on March 1, 2016. The screen was replaced and phone was returned on the same day.

    On usage I found that outgoing voice function was not working. there was no such problem prior to the repair. The phone was submitted again to Service Centre on 2nd March, 2016 . However phone was not working at all post repair on March 4, 2016.

    The service centre retained the phone and told me that mother board needs replacement.

    It seems that Service Centre is not competent of handling the job nor they are able to commit any time frame for handing over the phone.

    Now mother board changed, screen changed. Barring back cover, everything is changed but the result is same. Phone is not working.

    Extremely poor post sale service. 16 days since I gave my phone and I am still waiting for phone. If you buy Mi product, count your luck and use it sofar your luck is on your side and then throw it away and buy a good product, never Mi product.

    Last Jobsheet No. JS16031100437. My phone needed replacement of screen only and nothing else was required.

  • dilipbhai patel March 12, 2016, 4:16 pm

    Please contac on these number mob:-9428757375 to increse you sell in north gujarat contac shot or tommor morring at. 09:00am

  • reddy March 12, 2016, 9:22 am

    redmi sucks, is the worst company to deal they are liars, cheats, frauds from china, they should be banned from india

  • Ilias Sourdis March 11, 2016, 8:57 pm

    Dear sirs

    As you can read in the below technology presentation message as well as in the attached technical and other related data, this is a very important business proposal and I will appreciate it very much if you can forward it to the Business Development Department or the higher management of your company for evaluation .

    In connection to the data we forwarded to you few days ago, it is our pleasure to announce to you that the Chairman and CEO of psHOLIX, (Patent and Technology Owner), Mr Sven Donhuysen will start a ROADSHOW product presentation in Asia (China, Japan, Taiwan, Korea, Hongkong and Singapore) from March 19, 2016 until April 8, 2016 to present the Revolutionary technology “The Pseudo Holographic Technology of the real 3D Without Glasses”.

    As I stated in my previous email – Technology Presentation to you, the Pseudo Holographic / 3D Without Glasses is an already perfected technology and we will be more than glad to present to you the actual “Working Prototype” which we manufactured recently and it will be hand-carried by Mr. Donhuysen
    We are targeting mass production for global distribution to start within 9 to 12 months and for this reason, we are requesting for a meeting to first present the actual Prototype of “The Pseudo Holographic Technology”– which is the only patented 3D Without Glasses Technology in the world and therefore a worldwide Monopoly.
    In view of the above reasons, it will be very productive if the following departments of your company can attend the meeting – technology presentation
    1 – Technology technical department
    2 – New Business Development Department
    3 – Investment Department
    4 – Company executives (CEO, Board Members, Senior Managers etc)

    As time is of essence, your quick reply to this request will be greatly appreciated.

    Best regards

    Ilias Sourdis
    International Marketing Director

    Global Compacto Group
    Soil Stabilisation – Road Works – Dust Control – Project Management

    Head Office
    500 Avro Street, Bankstown Airport, NSW, 2200, Australia
    PO Box 170, Georges Hall, NSW, 2198, Australia

    Tel: +61 2 9791 0911
    Fax: +61 2 9791 0133
    Mobile: +63 926 741 8983

    Skype: ilias.sourdis
    E-mail: ilias@compacto-global.com
    Alternative E-mail: isourdis@yahoo.com

    Website: http://www.compacto-global.com http://www.generalcargo.com.au

    ——– Original Message ——–

    Subject: IMPORTANT : Request to communicate with the Business Development Manager
    Date: 2016-02-26 25: 47
    From:
    To:
    KINDLY FORWARD THIS VERY IMPORTANT PROPOSAL TO YOUR COMPANY’S NEW BUSINESS OR NEW TECHNOLOGIES DEVELOPMENT DEPARTMENT

    Dear sirs

    On behalf of our business associates from Germany and Switzerland, we are making available for evaluation and negotiations the only “Pseudo Holographic Technology which was developed and patented by our partners who own 25 registered patents developed during their more than 30 years of experience in research authorized our company to offer the entire package of patents for sale or joint venture to interested buyers – investors.Dear sirs

    This technology is a platform play for “TRUE 3D MULTI & SINGLE VIEWERS ON ANY SIZE OF SCREEN FOR ANY DEVICE AT STUDIO QUALITY WITHOUT GLASSES AND NO DIZZINESS SYMPTOMS”.

    The company owns a worldwide monopoly on the “Pseudo-Holography”under the 25 PATENTED TECHNOLOGY (for 3D without glasses), where “multiple” people can view from various angles with the same quality (up to 120 degrees !!!), hence, TRUE 3D PSEUDO HOLOGRAPHIC EFFECT….nobody else can do this without glasses.

    It is an already perfected technology and a working Prototype is already available for actual use and demonstration to the interested investor / partner. Perhaps it is time for your company to take a second look into our psHOLIX 3D Without Glasses Technology which within 9 to 12 Months will be released to the global markets and become the Worldwide Monopoly.

    This 3D Pseudo Holographic technology will replace older stereoscopic technologies and all the glasses and be the benchmark for usage in Cinemas, iMAX, Home 3D TVs, any 3D display, plus Notebooks and Mobile phones. It is a clever combination of Software & Hardware.
    The key is that it is made for MULTI-VIEWERS (incl. single-viewers). It is the only screen to view 2D and 3D without any changes.

    Without these patents NOBODY in the world is able to market 3D Without Glasses as the inventor owns a platform play for “True 3D Multi & Single Viewers on any size of screen for any device at Studio Quality Without Glasses”.

    COMPANY STATUS

    PSHOLIX_ — after years of R&D — is now at the ‘crossroad’ to FINALIZE THE PRODUCT FOR INDUSTRIAL PRODUCTION WITH 3 CORPORATES. We are currently in discussion with:

    1. CORNING (for the substrate) in China (Nov. 2015) and in the U.S. (Dec. 2015 and Jan 2016)

    2. BOE (for the displays) in China, the largest display maker (Nov. 2015)
    SAMSUNG plan during the third week of March 2016 in Silicon Valley.
    (ZTE met in Beijing on Nov. 2015, and planing to meet with during the next trip to China on march – April 2016 with HUAWEI, HISENSE, LETV, XIAOMI and others.

    3. INTEL for the embedded software in the Chip through Intel Capital in London in November and in Jan. 2016 with the CTO in U.S. We are planning to meet with QUALCOMM in California on the 3rd week of March 2016.

    PSHOLIX is already in discussion for the MARKET / USER / CONTENT-DELIVERY SIDE with potentially large users of 3D content distributors to start with. They are:

    1. ALIBABA (we met in Beijing in November 2015)

    2. LETV (missed in Nov. 2015, plan in March/April 2016 in Beijing)

    3. TENCENT (plan to meet in March/April 2016 in China)

    4. NASPERS (met in September in Hong Kong and plan to meet their new team in Europe and India in Q1-2016)

    5. FOCUS MEDIA (plan to meet in March/April 2016 in Shanghai)

    The patent owners have orchestrated the presentation globally and they started from China/Asia since 90% of all screens are being produced in China.

    In addition, the gaming and 3D movies on-demand for digital distribution from Hollywood in China (Tencent and Alibaba both struck exclusive deals in late 2015).

    They met already the top rated VCs in China with international scope (GSR, ALIBABA, MATRIX CHINA and WI HARPER), then contacted and met with DRAPER ESPRIT in London in Nov. 2015, as well as other VCs with U.S./Global offices due to the worldwide application of this technology.

    IMPORTANT NOTE:
    There is nobody else in the market today with this full-fledged capability and studio quality in 3D.

    · FACEBOOK acquired Oculus for US$2bn in 2014 _(far too much money” for way inferior quality products/companies/IP)_

    · GOOGLE CAPITAL leads a strategic investment $542M into Magic Leap in 2015.

    JUST TO CLARIFY, THE PSHOLIX STRATEGIC INVESTMENT AND EXIT OPTIONS THAT WE CONSIDER ARE AS FOLLOWS:

    1) VC and/or CVC investment to build out the company for an acquisition in the US or in Asia

    2) VC and/or CVC investment to build out the company for a global license business with an IPO exit

    3) Near-term trade sale of 100% to a major substrate, display company or an electronics gadget firm or an animation firm

    As of this moment there is not yet any solid commitment to buy the patents but the following companies have received the proposal which are currently evaluating.

    Intel’s CTO in the Bay Area is currently looking at this deal (forwarded from the Intel Capital team in Europe), Naspers in Hong Kong, SBCVC, GSR, IDG, Matrix and WI Harper in China are looking at this deal too.

    Some of the companies which will be considered for meetings during the product presentation / sale roadshow are the following:

    Apple, Google, Amazon, Microsoft, Yahoo, Samsung, LG, FOXCONN, Sony, Toshiba, or other companies in China (i.e. BOE, ALIBABA, HUAWEI, ZTE), etc.

    WE ALL KNOW THAT THERE ARE GREAT MARKET SEGMENTS FOR THIS ‘PSEUDO-HOLOGRAPHIC’ 3D TECHNOLOGY, INCLUDING:

    · GAMING (on PC and in conjunction with TV sets at home)

    · OUTDOOR advertising (i.e. Focus Media)

    · INDOOR promotion/advertising

    · Videos in 3D (any device/gadget) made by professionals or private/families

    · Movies in movie theaters (large screen and iMAX)

    · Medical Devices (3D)

    · Military applications (training) Etc.

    ATTACHMENTS:

    PSHOLIX 3D Without Glasses Technology Presentation·

    CLARIFICATION: GLOBAL COMPACTO GROUP is working very closely with important scientists who devoted decades in the research development and perfection of unique technologies. Presently and parallel to Marketing the psHOLIX 3D Without Glasses Technology, we are in serious discussions with the Peking University and other institutions for the manufacturing and distribution in China of two New Medical technologies developed in the USA by our business associates. Currently we are also talking with Alibaba about other business.

    Your valuable reply and opinion to the above will be highly appreciated.
    Please feel free to contact us for any questions or clarifications.
    Best regards

    Ilias Sourdis
    International Marketing Director

    Global Compacto Group
    Soil Stabilisation – Road Works – Dust Control – Project Management

    Head Office
    500 Avro Street, Bankstown Airport, NSW, 2200, Australia
    PO Box 170, Georges Hall, NSW, 2198, Australia

    Tel: +61 2 9791 0911
    Fax: +61 2 9791 0133
    Mobile: +63 926 741 8983

    Skype: ilias.sourdis
    E-mail: ilias@compacto-global.com
    Alternative E-mail: isourdis@yahoo.com

    Website: http://www.compacto-global.com http://www.generalcargo.com.au

  • Vinay Saini March 11, 2016, 10:01 am

    Dear Sir/Madam,

    I purchased Xiaomi Redme note from Flipcart. One month after purchasing of Xiaomi Redme Note, I found that its speaker and mic were not working and its screen became black after calling. For this, I visited Xiaomi Service Centre in Andehri, Mumbai. After 2-3 days, I found that the previous problem was not short out and screen became black. For this, I visited Malad service centre of Xiaomi and they formatted mobile but this problem couldn’t be short out.

    Apart from this,I plan to visit another service centre at Heera Panna Shopping mall, Hiranandani, Powai, Mumbai. They found that touch panel was open and sensor was not working. But they didn’t change the touch pad and rectify this problem. They were asking Rs, 4000/- for changing the touch pad while it was in warranty (copies are attached).

    Could you please help me out in changing the set as I spent lot of time and earlier two service centres couldn’t find out the last problem. Since your set has created problems when I got it from courier. Its seems that the set was non functioning before its delivery to customer. Neither, I don’t want to file a case against Xiaomi in consumer court nor I want to share its information in social media site about the defective/damaged set of Xiaomi Redmi Note.

    I hope that you would replace this set as I faced many problems since its purchasing.

    Looking forward to get a prompt response from Xiaomi.

    Thank You.

    With Kind Regards,

    Dr. Vinay Saini

    Room No. 505, Department of Biosciences & Bioengineering

    IIT Bombay, Powai, Mumbai 400076

    91-9987253095

  • Faizal ali March 11, 2016, 5:08 am

    Can I get redmi note 3 offline ( any store in delhi ) ??

  • Shishpal Singh March 5, 2016, 11:33 am

    Dear Sir,

    I am one of your Customer who`s recently Purchase MI Phone, before Purchasing Phone, I enquired from my friends and Other Finally Members those are Using it and got Wonderful Feedback about the same

    I feel MI Experience before purchasing the phone but I am sorry, I was wrong and alls Friends we also wrong, after Purchasing, I am feeling that I Might be cheated in very Dianamic Manner by M.I

    I have ordered the phone on dated 22.03.16 and physically received the phone on dated 24.03.16.. Looks No dault, it was ow-some but with in Few days it start given the Travel, outgoing and Incoming sound issue was there

    I have shown it to Service Centre at HCL Service centre FFK-22, Lajpat Nagar, New Delhi, Part-2 on dated 01.03.16, Finally they were very prompt to understand the problem and they have accepted the complaint and Issued D.O Letter to replace the phone, they have committed me to collect the phone in 24 hours but no body turned up in 24 Hours, they have called me after 2 days when I was out, till the time I am not getting any communication from them

    Dear All,

    Sorry to say till the time I am feeling that I got cheated by M.I, you are requested to kindly intervene and resolve my Issue

    Warm Regards

    Shishpal Singh

    Mob no. +91-9818981895
    55/56, Gali no-2, Jagdamba Colony, AAli Vihar, South Delhi, India

    Serial no of Phone:- 867793028757187
    Model code:- Redmi Note 4G Prime-439-HM
    Note prime 16G white-439

    Product code:- Mobile
    Colour-31

    Job sheet no. JS16030100171

  • Vijay March 4, 2016, 2:37 pm

    DON’T BUY any products of Xiaomi Mi, I have been troubled like a hell by Xiaomi, service of Redmi Note 3G took unbelievable 3 months of time, that to I got it after my full time struggle customer care is horribly worst full of illogical stupid idiots, after service by replacement of display, main camera blurred!!! Phone receiver stopped working!!!

    At the time of delivery when I asked Service Centre to correct it, they asked me to contact Customer Care, funny illogical Customer Care said Sir, your set is now out of warranty!!! Bull sheet what a logic?

    They had forgotten that damages during the service can’t be denied. In simple words Xiaomi Mi is the worst!!!

    Still if you want to buy Xiaomi Mi products then be prepared to face their worst Service & Customer Care

  • Vijay March 4, 2016, 2:36 pm

    DON’T BUY any products of Xiaomi Mi, I have troubled like a hell, service of Redmi Note 3G took unbelievable 3 months of time, that to I got it after my full time struggle customer care is horribly worst full of illogical stupid idiots, after service by replacement of display, main camera blurred!!! Phone receiver stopped working!!!

    At the time of delivery when I asked Service Centre to correct it, they asked me to contact Customer Care, funny illogical Customer Care said Sir, your set is now out of warranty!!! Bull sheet what a logic?

    They had forgotten that damages during the service can’t be denied. In simple words Xiaomi Mi is the worst!!!

    Still if you want to buy Xiaomi Mi products then be prepared to face their worst Service & Customer Care

  • Junaid M.Ayub March 1, 2016, 10:43 am

    We are a big company in Sri Lanka and very keen to import and market Xiaomi mobile phones. Presently we are Sole Agents to many International hardware and electrical brands.

  • Abhishek Kumar February 23, 2016, 5:33 pm

    I have buy Mi note prime .battery not give us back up and also heating problem. I am also call call center.but he not gives us better support. My phone is only 40 days.so I want to replace phone. Plzzzzzzzz help me 8092463155/7870777659

  • Abhishek Kumar February 23, 2016, 5:27 pm

    Redmi note prime bahut heat ho raha hai charge v jaldi khatm ho jata hai 7870777659. Only 40 din leya hua hai.

  • Gavit Raj February 21, 2016, 5:47 pm

    What is update about redmi note 3 lounch ?

  • Roshan Mhatre February 17, 2016, 1:14 pm

    plzzz. sir my mobile teen patti game no support plz option

  • shubham February 17, 2016, 4:34 am

    redmi 3 will come India or not?

  • Kuldip singh February 15, 2016, 1:44 pm

    Hi there

    Can you please pass my email address to Mr Lei Jun, we have a great opportunity in India to create a data base in a certain field, all of my family are in the medical field and the programm we have is fantastic. My cousin was head hunted by large IT companies in Bangalore although he refused and started with this project,

    If we went to a indian IT company they will copy the idea which has taken over 4 years to achieve, looking at your profile you look like a very sincere and honest person.

    Please come back if you want to talk

    Kind and very warm regards

    Kuldip

  • chaman Singh February 8, 2016, 8:28 pm

    I am using to xiaomi mobile for
    Redmi 2
    This is very bed result and very heating issue.

  • EMMANUEL OKINE February 4, 2016, 11:01 pm

    Dear Sir/Madam,
    We would be very grateful if you could let me have the prices of all key pad and screen touch of Xiaomi phones.

    We are a trading Company in Ghana that would like to deal in your type of phones.

    We hope to hear from you very soon.

    Emmanuel Okine

  • Muhammad Saleem February 4, 2016, 9:44 am

    dear sir
    when is the redmi 3 coming in india pls tell me

  • Tele dealz February 1, 2016, 7:32 am

    Dear Sir,
    We are excited to introduce ourselves, we are ‘Teledealz company’ (www.teledealz.com) from Coimbatore, Tamil nadu , as the leading online shopping company in all over India. We have 150 dealers in all over India, I saw your website it is very useful to us. We are sole distributions of several Electronics products manufactures, such as Samsung mobiles, Micromax mobiles, Celkon mobiles, Projectors etc in all over India. We like to be the sole distributing agent of the Mobiles manufactured by your company, for the all districts in India. We have 50 well experienced quality staff for business growth. Our annual turn-over is Rs. 50 lakhs. We shall be obliged if you kindly enlist our name as your sole distributor for this district on terms and conditions to be settled between us.
    Hoping a favorable reply at earliest
    Thanking you
    Yours faithfully,
    (Teledealz) Mob: 9443044004, 9043673000

  • Naser Baig January 28, 2016, 5:43 pm

    Good

  • soumya Mukherjee January 4, 2016, 6:11 am

    My self soumya Mukherjee , I live in West Bengal , I buying Red mi-2 phone dated 7.07.2015, then phone is switched off no work ,so therefor serviced center Hazra ,opp-Jatin Das Metro Station ,Kol-700026,deposited Dated 18.12.2015. But I have not revived the phone form the Service center & they are not willing to give me the proper service , So I have to go “Consumer Office ” & registers a complain against the service center . So I request you again to take step properly as soon as possible.

  • narandera January 2, 2016, 6:13 am

    sir i want MI mobile cear center in chomu jaipur .. For that I would do.

  • ankush singh January 1, 2016, 4:47 pm

    sir there is no availabilty of mi4i mobile phone in grey colour………..can u plztell me about that concern…

  • Siddharth December 24, 2015, 2:55 pm

    Sir/Madam

    I want to open a Gfive mobile Service Center in Bhajanpura, Delhi. My shop is situated at Bhajanpura Bus Stand,Bhajapura Delhi-110053. The Location is Very good. It is beneficial factor for both of us. Dear sir call me back or contact me as early as possible.

    Name – Siddharth Gupta
    Contact No.- 8800411611
    Email – siddharthgupta922@gmail.com

    State – Delhi

    City – Delhi

    Address – C-11/1E , Bhajanpura Bus Stand , Bhajanpura, Delhi-110053
    Landmark – Near Hanuman Mandir

    Pin Code – 110053

    Approx. Carpet Area – 560ft.

    Store width – 20ft.

    Ownership Type – Self Ownered.

    Location – Main road Near Bus Stand

    Neighbouring Shop – Y.K.Telecom

    Regards

    Siddharth gupta

  • Krishna Sharma December 22, 2015, 6:21 am

    Dear Sir, I am a Very unhappy customer. I bought a Xiaomi Mi4i 16 GB on 15th of November 2015. Phone speaker volume was low. November last week the display started giving problems. I requested replacement i was told no replacement. I took it to service centre and was told will take 2 to 3 weeks for part( i.e Mother board & display to arrive and then will be repaired. I am a retired 62 year old man. First time i am buying such an expensive phone. I do not have a spare phone. Please help me Krishna Sharma 09892011158

  • Manohar Singh December 21, 2015, 8:42 am

    Hi,

    My name is Manohar singh residing at Mumbai .On 09th Dec, 2014 I’d purchased Redmi Note 1 .
    After 2 months camera flash light stopped working. I made several complaint at your customer care but every time some weird resolution was told to me.
    Later fone started functioning slow and lagging. IT HAS CHARGING ISSUE. BATTERY GETS HEATED WHILE TALKING AND ALSO PASSES CURRENT WHILE CHARGING.
    I requested for your home pick service. After almost 3-4 months of assurance a guy came to pick the phone and said it wont be returned before a month.
    Your customer care are giving same answer every time I call to solve my issue. I opted for this service coz I don’t have time to visit service center in weekdays.
    Finally after the pathetic service from your customer care people I took an leave and visited to Powai service center on 0th Dec 2015 . I was assured that max 10-12 days fone will be reurned in good condition
    Now after almost 2 weeks I’m getting same reply that PARTS ARE NOT AVAILABLE.

    WHY THE HELL YOU’R CO. SELL FONE WHEN PARTS ARE NOT AVAILABLE
    I AM WITHOUT FONE FOR LAST TWO WEEKS AND FRUSTRATED BY MI INDIA PITEOUS SERVICE.
    I WILL NEVER EVER PURCHASE MI FONE IN FUTURE AND MAKE SURE ANY OF MY FRIEND DO NOT PURCHASE IT AS WELL.

    I AM DAMN SURE THIS ISSUE WILL BE DRAGGED FOR SOME MORE WEEKS AND AGAIN SAME PROBLEM WILL ARISE WITH THE FONE.

    A VERY VERY FRUSTRATED MI CUSTOMER !!!

  • Vijay December 19, 2015, 6:57 am

    I purchase Xiaomi RedMi2 – 324 – RedMi – FDD-IN-White on dated 23.09.2015 thru Flipkart but after 3 Month my software was not working and Temper Glass also broken, when I visited your service centre they directly refuse for warranty because Temper Glass was breakage, my jobsheet no. is JS151200184 dt. 12.12.2015. I request many times in service department I will pay Temper Glass charges but Software & Service is in warranty. Now I think they cheated me and many customer who pay lots of money to Xiaomi company. I request every person who want to purchase Xiaomi mobile they will be cheated when they face problem in under warranty.

  • ritesh pathak December 16, 2015, 1:10 pm

    RITESH PATHAK

  • Meraj Ahmad December 15, 2015, 6:43 am

    Looking for a job

  • Somnath Patra December 10, 2015, 6:10 pm

    I purchased redmi 2 prime. But last 40 days phone under service center reason slow charging thay have no mothbord at hazra service center kolkata.9830061632/9831815342.

  • Nitin dube December 8, 2015, 6:22 pm

    Dear Customer, Your product under service request number no-JS15101000602 is now ready for collection.You can visit between 9:30am & 12:30pm to collect the same on priority.For any queries please call us at went to ur service centre at kalkaji for change of display .
    it almost a month still company is not having display screen to get it changed.. I got service req no but still there is no action for change of display.and my warranty of phone will be expiring in feb.service quality an big issue..no action?

  • shivkumar December 5, 2015, 7:59 am

    chirging not mobile

  • DAMODARAN December 2, 2015, 10:59 am

    Purchased mi 3 from WS Retail Services Pvt Ltd.
    Invoice No: BLR WFLD20140801003850 dt. 19.08.2014.

    Ordered through Flipkart Order No:OD40819086807.
    IMIE Serial No: 865072028159245.

    The Complaint is the phone was rebooting on its own. I followed the method you had indicated in the recovery mode. it was working well for two days.after that again it was malfunctioning. I contacted the authorised service center PRAMANIK in Jayanagar, Bangalore.after paying Rs.400/- they informed that the problem is with the Mother Board and it will cost me Rs.6000/- and the guarante is only for 3 months. Am surprised that
    its hardly One year and 2 months it has stoprd working . It was advertised as i-phone of China thought it will be durable and Good. Now tell me the next course of action.
    regards,
    Mob; +919845661309

  • abhijit December 1, 2015, 2:17 pm

    sir when we will get xiaomi redmi note 2 prime in india . sir plz plz plz reply my msg…..

  • david December 1, 2015, 1:34 am

    Guys don’t buy this company phone I had a bitter experience. I bought a redmi note 4 g nearly 6 months old from airtel outlet in Bangalore for Rs 10000 suddenly it stopped charging took it to btm service center in Bangalore after keeping the phone for a month they say mother board problem u need to shell out 6 k . People pathetic after sales service. Kindly stay away from this company phones.

  • yogesh solanki November 25, 2015, 9:04 am

    I have sorry to tell your company is the poor company. you have not replay of any calls,massage.

  • Rehman November 23, 2015, 5:47 am

    Hi This Rehman I have Ordered Mi4i with Order ID #5151103191220512 but after receiving phone it is not working Properly i raised the problem on 14 Nov 2015.But Till yet i have have not recived my replaced set , Dear its really very embarrassing for me that no buddy is Responcing on my complaint from last 1 weak . These are 2 complaints i have posted 749224/775614,Kindly do Some thing ASAP

  • Abhinav November 14, 2015, 9:42 am

    Worst service I have seen my life I have bought the earphone on 6th Nov 2015 and received the earphone on 7th Nov 2015. I have used the earphone for just one day and I gave a complaint on 8th Nov 2015. The customer executive told that it will taken in 24hrs of time and will get the replacement with 7 working days, but still today nobody has turned to take the earphone.

    Note : I request not to buy the product as they have the worst service.

  • Siddharth November 12, 2015, 12:13 pm

    Sir / Madam

    I want to open a Xiaomi mobile Service Center in Bhajanpura, Delhi. My shop is situated at Bhajanpura Bus Stand,Bhajapura Delhi-110053. The Location is Very good. It is beneficial factor for both of us. Dear sir call me back or contact me as early as possible.

    Name – Siddharth Gupta
    Contact No.- 8800411611
    Email – siddharthgupta922@gmail.com

    State – Delhi
    City – Delhi
    Address – C-11/1E , Bhajanpura Bus Stand , Bhajanpura, Delhi-110053
    Landmark – Near Hanuman Mandir
    Pin Code – 110053

    Approx. Carpet Area – 560ft.
    Store width – 20ft.
    Ownership Type – Self Ownered.
    Location – Main road Near Bus Stand
    Neighbouring Shop – Y.K.Telecom

    Regards
    Siddharth Gupta

  • Morung November 12, 2015, 9:12 am

    How to use in 32. Gb,?

  • Kashif Khan November 8, 2015, 12:37 pm

    I faced the pathetic service from your service center which is located in Vashi, Navi Mumbai, Maharashtra, India.

    Work Order No. – VZI/XM/15/02677
    Work Order Date – 05 Sep 2015
    Received Handset Date – 06 Nov 2015
    Received condition without Back Panel

    I want my back panel in any condition otherwise recover my back panel amount.

    My Handset is RedMi 1s.

    And take necessary action on them mean to the service center agents

  • amol shinde October 30, 2015, 2:27 pm

    I have bought red mi 2 prime few months ago.. After an motherboard issues

  • sanku rakesh October 29, 2015, 3:06 pm

    Sir,I am lost my warranty card,so I kindly request plz resend my warranty card.

  • obaid October 26, 2015, 5:28 pm

    Redmi2 has made me run 2 the service center thrice. Firstly, it’s motherboard was burnt and I got it replaced. Second tým it started creating battrry problems. After charging the battéry completely, the phone used to work only for 2 to 3 hours. I again visited the service center and the guy there told that i will update the software n let’s check. After updating, it worked for 3 days and again  the motherboard burnt and this tým a small portion of the phone where the motherboard lies, has melted. What if it had hurt my body??? Damn fucking Redmi2 is.

  • jitendra garg October 26, 2015, 11:19 am

    dear sir

    i like xaiomi brand mi4c5 with 3gb ram i need this phone so pz hint me how is purchase no distubut.in india

  • Prem October 14, 2015, 2:03 am

    Ihad purchased a redmenote 4 g from Flipcart which well within the warranty period stopped getting charged.
    On 23-09-2015 the phone was given to ServiceCentre Vikas Marg New Delhi wherein the girl who took my phone was very rude and still till date no satisfactory answer is given and to the extent tht on going there i am being told not to visit them personally but call the call centre no. who donot have any information on it.

  • Prakash Vora October 12, 2015, 4:06 pm

    Please send contact number of xomi office so that we can contact them for Super Stockist for Gujarat state.

  • sethu madhav September 18, 2015, 4:35 pm

    i have went to service center for repair that when i am using mobile data my google apps store are not working they change the software and given i am using with wifi i thought 2 use by mobile data its not working again what that bleddy service person done i dont know the worlds werst service of mobile is Redmi

  • Abhay September 18, 2015, 9:49 am

    I have bought xiaomi mi4i few months ago.. After an update phone becomes slow… I have went to the service center ravipuram, kerala and they cant do anything.. Now there is display problem also.. How can i servixe it… Kindly advice

  • minakshi nikhade September 16, 2015, 11:38 am

    I am using xiomi mi 4i mobile..youtube is not working in my mobile .kindly advise

  • Amit kumar September 10, 2015, 11:34 am

    When xiaomi redmi note 2 prime launching in India?

  • Rahul lokhande September 8, 2015, 5:05 pm

    on 6september my mobile xiaomi redmi note 4g is delvired to me by red express courier
    i will be order it on ShopClues. com
    The mobile rear camera is not work from the day i on the mobile
    it can show error msg camera cannot connect.
    what can i do… plz tell
    and the mobile phone is also heated when charging and playing games

  • dadaayatsab August 31, 2015, 6:06 pm

    mi 1s hang to power on help us to home service

  • Rajesh Behara August 21, 2015, 5:44 am

    Hi Team,

    I had made a purchase two MI Band from Flipkart online shopping on Order Date: 24 June, 2015 2:51 PM. The Order ID: OD103199289021751400 of the purchase the bill amount is Rs. 1998. But one of my MI band not working (Battery not charging).

    For the same issue I have log the call to MI toll free No. by 31st July 15 and ticket no. is 421477. I have been told your return has been process and you will get replaced very soon but after that I have made many calls to the toll free no. but there is no proper response and no such date given by them for the resolution. It is 17 days already passed.

    I am customer of XIAOMI and am highly disappointed at the unprofessional behaviour exhibited by your staff. I did not expect such behaviour from a prestigious chain like XIAOMI.

    Please look into the matter and help resolve it at the earliest. Do let me know if you may need any additional details and I would supply with the same.

    Order ID: OD103199289021751400

    Complain ID: 421477

    Thanks & Regards,
    Rajesh Behara
    Mob: +91-9873936949/9873358700

  • PARDEEP GARG August 19, 2015, 10:30 am

    dear sir,
    snapdeal is authorised sale outlet or not for xiaomi redme2. send me detail

  • Husain Sulemani August 18, 2015, 12:21 pm

    Dear Xiaomi

    This is my 4th time I am complaing to you but still there is no communication from your side/ Your representative give commitment that in 24 hours the representative of xiaomi will call me and will provide me the status of my phone but still more than 48 hours passed but still no detail has been provided by the service center representative.

    Please give me proper feedback MI India.

    Attention: Back End Department

    I want to complaint about the phone Red MI 1S that I purchased througt flipkart on 7th October 2014.
    I am complaining because my mobile touch screen is not been working, so I have given it to the service center name Ensure Support Services India Limited locate at Surat City, Gujarat, India.
    When I first come to know that my mobile touch screen is not working, I had shown to the service center representative to Mr. Raj & Mr. Prakash. The engineer Mr. Prakash told me that the whole display is to be changed. Previously on 20th July 2015 I hand over the phone to the representative of service centre. Then After continuous follow up with service centre personnel I received the handset on 3rd August 2015. But the problem is same as it is. There is no 0.1 % improvement in the phone after keeping for 15 days.
    The reason given from the authorized personnel are given is that the parts which are coming from the company itself are faulty. Since 15 days are passed and same problem is coming this means that the company negligence Quality Check Department who does not care about the company reputation and sends every time faulty parts.
    I previously talked on Phone to representative of Xiaomi Help Center, they told me that authority will reply me within 48 hours but more than 48 hours has been passed but no positive feedback has been come from your side.
    Now I want to know that till how many days it will take to repair the handset and the problem will be resolved. And if the company is not able to provide proper parts to the representative then I should file complaint with the Consumer Forum Department.
    I hope that quick & prompt reply will be come from the Xiaomi Support Staff.
    Today is 18th August 2015 and still the phone is there with the service center because of the missing part which is not yet dispatched from the service center and neither yet received the missing part to the service center.

    The work order No. given to me on 20th July 2015 is SUR/XM/15/02302
    The work order No. given to me on 3rd Aug 2015 is SUR/XM/15/02847
    The IMEI No. of my handset is: 865317020144640 & 865317020144657
    If any further information required from my then please let me know.

  • MOhit August 18, 2015, 7:42 am

    Still no help from anywhere.. customer support no., emails, social networking…

    Suggest pl. do not buy any xiaomi product

  • Ashwini August 13, 2015, 5:51 am

    Still no help from anywhere.. customer support no., emails, social networking…

    Suggest pl. do not buy any xiaomi product

    • Anand August 25, 2015, 6:51 am

      100% waste company. … Failure Product …. Dead body Service support. …

    • sanjay September 13, 2015, 3:57 pm

      I also agree, this is a worst product & the service is worst, no one respond to the mail, phone Mi4i, is having heating issue, hanging & speaker problem. dont buy

  • Vishwajit R B August 10, 2015, 1:00 pm

    I wanted to work for a Xiaomi company in Karnatak, India. As a Marketing Manager, The reason was the company product are best quality and having wonderful features so i wanted to expand its product and make this company as a leading brand in India.

  • Haydar Ullah Khan August 10, 2015, 12:11 pm

    Bhopal please don’t buy Redmi mobile because of there is no service center in Bhopal (M.P) and redimi service is very poor. please don’t buy i have facing problem after purchasing 8 xiomi mobile.

  • Tauqir August 10, 2015, 10:48 am

    Very bad experience

  • Ashwini August 10, 2015, 5:03 am

    My Mi4 phone is lying in Indore service centre since 26/6/15. Job card on is IND/XM/15/00696. Ticket no. is 323953.

    Till date no response from any source email, social networking, phone calls…

    Very bad experience.

  • Vikas sharma August 9, 2015, 9:37 am

    Sir there r some problem with ut product but ur product too good so i am interested to join ur company in india is any plan of ur company to expand in india if yes plz give me a chance

  • pradeep kumar August 6, 2015, 11:37 am

    Dear sir
    I have one Mi4 16gb variant which I purchased on 10-02-2015, this phone is Defective because I m summit my phone 2 time in
    Amblax Services
    944/11, laxmi Complex, new delhi
    but problem not solve, 1st time (17th July to 31st July, work order no : QQT/XM/15/01671) they take 16 day to resolve the problem but problem not solve, then after 2nd day again summited my phone (today 3rd day, work order no : 1448) but there is no response yet. I have both Job sheet
    what I do plz let me know

  • Haydar Ullah Khan August 5, 2015, 12:33 pm

    I have been purchased 8 quantity of Xiaomi Redmi 2 for my office employs 2 mobile are not working properly i have contact of your service center which is in Indore (M.P) they are not helping Indore is 200KM far from bhopal and he is saying i will not repair if you will send by courier you have to come indore than i will repair i have purchase the mobile only one month before what type of service you are providing i want replacement and you have to check the mobile in Bhopal it is capital of maday Pardesh (India) please repair the mobile in bhopal or replace my both mobile as soon as possible.

  • rakesh yadav August 1, 2015, 2:06 pm

    I have given my Xiomi Redmi 4G Note on 23rd July, 2015 at their Chakala Andheri-E service center, the executive said that you will get SMS & e-mail of the complaint further when its problem is resolved you will get a call & e-mail.
    However I did not got any call , SMS or email.
    Whenever I am trying to call their landline number (022-28259469) nobody is picking it up.

  • mandeep singh July 30, 2015, 5:45 am

    i have mi 4i, and his screen get broken, and i called to customer care center chandighar, and they ensure me for solution, but after 15 days, now they not pic my phone, his manager name is Mukesh ( 7696894555). very bad service facility, never buy Mi4i or any other Xiaomi phone,

  • kamal yadav July 29, 2015, 12:42 pm

    I have MI3 mobile . Its touch screen not working. So i was given to your baroda customer care office since last 35 days. But they can’t able to solve this problem. Also your online toll free customer care center not given satisfactory reply. My complain no. is 405078. And cantact no. is 9979849148. I have very bed experience of your customer service.

  • vikrant Rathi July 24, 2015, 6:27 pm

    My compland is my redmi 2 phone no Internet conect and no dawanloding very povar pilese my return to my redmi 2 phone and give me my 6999 rupise my order no od002829080215901300. Date 12 mai 2015 my contact no 9622131407 vikrant Rathi my mail I’d shivasingh838328@gmail.com

  • Nirmal Malviya July 18, 2015, 2:48 am

    I have Redmi 1S and i tried to update it offline but it stuck in recovery mode then i found information by your wedsite how to fast boot, So i download Mi setup and Rom Setup by your website and try to fastboot but now my redmi 1s is fully dead. Nothing is showing on screen, when i press power button and volume key nothing is happend. How to fix this please help me i am in big trouble.

  • Umair Akhtar July 16, 2015, 10:19 am

    Dear Management,

    I am not sure whom to address this request to, so I am sending you this message so that I can be connected with the relevant management official that heads global entities. We have observed your company profile and growth to various destinations across the globe and strongly believe that we can support your vision through our local presence in Pakistan.

    Pakistan is a lucrative market, especially in the mobile and devices industry with Q Mobile (local firm) taking the market by storm over the last few years. Q Mobile has aggressively targeted various segments in Pakistan with cost effective handsets and device for all coupled with an aggressive marketing campaign.

    We believe now is the right time to penetrate Pakistan’s market with over 18 million prospective customers that have catapulted revenues beyond imagination. We are a technology company with strong links across the board in the private, corporate and government sectors and believe that we can support XIAOMI in becoming a leading player in the Pakistani market. We do notice that you have already launched operations in India successfully and believe that Pakistan is an equally lucrative market which should be on your roadmap for expansion. Our Management team is all from the Telecom industry and have over 40 years of collective experience at the top level as we are currently working with all GSM operators on many projects.

    If you are planning to expand operations in Pakistan then we would like to support you as your local partners that will guide and manage all logistics from scratch. If you are interested in further discussing this investment and opportunities for your prestige organization then please do not hesitate to contact me on the above email. alternatively my cell number is +92 345 5001006.

    Looking forward to your kind response and positively engaging in dialogue to pursue this venture.

    Kind Regards

    Umair Akhtar

  • Sandeep June 25, 2015, 7:32 am

    Dear Sir/Madam,

    Please provide contact details of Manu Jain of Xiomi.

    Thanks
    Sandeep

  • Pradeep Singh June 18, 2015, 12:19 pm

    Pls look into this, if you Can..!!!!!!!!!!

    It’s Very Very Very..DEPLORABLE…!!!

    Pls share mail ids of your sr. in Chaina.

    Best Regards,

    Pradeep Singh

    ———— Original Message ————
    ?? ?? : “Pradeep Singh”
    To : “Mi India”
    Cc : “pradeep.skandari” , “pradeep.s”
    Mail Subject : Re:Re: Re:Job Sheet No. 612 (MI Charger 10400 mah)
    Sent : Fri, 05 Jun 2015 21:57:44 +0900

    This totaly disappointing,

    Why you guys delet old mails…!!!!

    It’s almost 1 & 1/2 Month gone, but still you guys are sying keep patience…!!!!!!!!!!!!

    Best Regards,

    Pradeep Singh

    SIEL-North RDC

    Hansol Logstics India Pvt. Ltd.

    Plot No. 3K, Udhyog Vihar, Ecotech – II,

    Greater Noida, UP, India-201306.

    (T): +919582806730 | (E): pradeep.s@hansol.com | (W): http://www.hansolcsn.com

    ———— Original Message ————
    ?? ?? : “Mi India”
    To : pradeep.s@hansol.com
    Cc : pradeep.skandari@gmail.com
    Mail Subject : Re: Re:Job Sheet No. 612 (MI Charger 10400 mah)
    Sent : Fri, 05 Jun 2015 07:40:45 +0000

    Hi Pradeep Singh,

    Welcome & thank you for writing to MI customer support.

    In response to your mail, we have thoroughly reviewed your complaint and feel that we owe you our deepest apologies for the inconvenience caused in this regard. We would like to inform you that we have escalated your issue to the concerned department for proper handling on higher priority basis. We will surely get back to you when we will get the proper update on your issue. Till the time, we would request you to keep patience for some time.

    We value our association and hope to resolve your complaint at the earliest.

    Thanks and best regards,

    Nikita

    Xiaomi India Customer Service Center

    Website: http://www.mi.com/in

    Facebook: https://www.facebook.com/MiIndiaOfficial

    E-Mail: service.in@xiaomi.com

    Web Chat Service: http://www.mi.com/in/service/online

    Hotline: 1800-103-6286

    On Mon, 25 May at 2:53 PM , Pradeep Singh wrote:
    HI Mi Team,
    ?

    I was not aspecting this?from you guys..!!!

    ?
    ?

    Best Regards,

    Pradeep Singh

    ?

    (T): +919582806730 | (E): pradeep.s@hansol.com | (W): http://www.hansolcsn.com?

    ?
    ———— Original Message ————
    ?? ?? : “Pradeep Singh”
    To : “Mi India”
    Cc : “pradeep.skandari”
    Mail Subject : Re:Re: Re:Job Sheet No. 612 (MI Charger 10400 mah)
    Sent : Thu, 21 May 2015 16:20:54 +0900
    ?
    Any update….!!!!
    ?
    ?

    Best Regards,

    Pradeep Singh,

    (T): +919582806730 | (E): pradeep.s@hansol.com | (W): http://www.hansolcsn.com?

    ?
    ———— Original Message ————
    ?? ?? : “Mi India”
    To : pradeep.s@hansol.com
    Cc : pradeep.skandari@gmail.com
    Mail Subject : Re: Re:Job Sheet No. 612 (MI Charger 10400 mah)
    Sent : Fri, 15 May 2015 07:37:43 +0000
    ?
    Hi Pradeep Singh,

    Welcome & thank you for writing to MI customer support.

    I understand your concern and apologize for the inconvenience caused due to this, I would like to inform you that we are working on your issue. Once we get the information then we will surely getback to you. Till the time, I would request you to please keep patience.

    We value our association and hope to resolve your complaint at the earliest.

    Thanks and best regards,
    Manan

    Xiaomi India Customer Service Center

    Website: http://www.mi.com/in

    Facebook: https://www.facebook.com/MiIndiaOfficial

    E-Mail: service.in@xiaomi.com

    Web Chat Service: http://www.mi.com/in/service/online

    Hotline: 1800-103-6286

    On Thu, 14 May at 12:20 PM , Pradeep Singh wrote:
    Dear Mi Service Team,
    ?
    Thanks for your valuable reply..
    Desired detail is as follows..
    ?
    Your Name- Pradeep Singh
    Device-? Mi 10400 Mah Power Bank
    Issue- Dead @ Stopped Working
    Purchased date- 20.01.2015
    Order ID- OD201800586987548300
    Jobsheet no./Work order no.- Job Sheet No. 612
    Service center visited- 27.04.2015
    Submitted date- 27.04.2015
    Service center response- Not responding?

    ?
    ?
    This is for your further reference that, I had purchased more than 6~8 devices of MI thru Flip Kart as well also approach my colleagues & friends to bought your devices & this is 1st time I when I hit your service center but it is really a bad experience for me.
    Pls look into this & resolve this on urgent basis otherwise my trust on Mi should be ruined.
    ?
    Hoping for a positive response from Mi side.
    ?
    ?
    Best Regards,
    Pradeep Singh

    ?
    (T): +919582806730 | (E): pradeep.s@hansol.com | (W): http://www.hansolcsn.com?

    ?

    ———— Original Message ————
    ?? ?? : “Mi India”
    To : pradeep.s@hansol.com
    Mail Subject : Re: Re:Job Sheet No. 612 (MI Charger 10400 mah)
    Sent : Wed, 13 May 2015 12:33:06 +0000

    Hi Pradeep Singh,

    Welcome & thank you for writing to MI customer support.

    I understand your concern and apologise for the inconvenience caused due to this but I would request you to provide us with the following details so that we can forward your details to the concerned department for proper handling

    Your Name-?

    Device-?

    Issue-

    Purchased date-

    Order ID-

    Jobsheet no./Work oreder no.-

    Service center visited-

    Submitted date-

    Service center response-

    We value our association and hope to resolve your complaint at the earliest.

    Thanks and best regards,

    Manan

    Xiaomi India Customer Service Center

    Website: http://www.mi.com/in

    Facebook: https://www.facebook.com/MiIndiaOfficial

    E-Mail: service.in@xiaomi.com

    Web Chat Service: http://www.mi.com/in/service/online

    Hotline: 1800-103-6286

    On Tue, 12 May at 12:20 PM , Pradeep Singh wrote:
    Dear Mi India Service Team / Satyam Communication Team,
    ?

    Pls go thru the appended mail with Job Card detail.

    ?

    This is your further reference that I was purchased Mi 10400 mah power bank in month of Jan’ 15 but it stopped working within 3 months of purchase, as per companies’ terms & policies, I took it for repair at nearby Service Center (M/S Satyam Communication, Sec-18, Noida, UP), they deposit device with them since then I am continuously following up with them for update but still I haven’t got any positive response upon my device from their side even no body from service center is picking our calls.

    ?

    This is totally inconvenient & unprofessional, after sale service provides by Mi or its Service Providers in India….!!!!
    ?

    Please look into this on urgent basis as it’s almost 15 days are already past.

    ?
    Best Regards,

    Pradeep Singh

    SIEL-North RDC

    Hansol Logstics India Pvt. Ltd.

    Plot No. 3K, Udhyog Vihar, Ecotech – II,

    Greater Noida, UP, India-201306.

    (T): +919582806730 | (E): pradeep.s@hansol.com | (W): http://www.hansolcsn.com?

    ?
    ———— Original Message ————
    ?? ?? : “Mi India”
    To : pradeep.s@hansol.com
    Cc : “satyamcommunication19”
    Mail Subject : Re: Re:Job Sheet No. 612 (MI Charger 10400 mah)
    Sent : Fri, 08 May 2015 12:25:16 +0000
    ?
    Hi Pradeep Singh,

    Welcome & thank you for writing to MI customer support.

    In response to your email, I would like to inform you that? as we are enable to understand your issue i would request you to elaborate the issue so that we can help you in a better way respectively.
    we are here for your support and help if you face any kind of issue feel free to be in contact with us

    We value our association and hope your query is answered.

    Thanks and best regards,
    Mohak
    Xiaomi India Customer Service Center
    Website:?www.mi.com/in
    Facebook:?https://www.facebook.com/MiIndiaOfficial
    E-Mail:?service.in@xiaomi.com
    Web Chat Service:?http://www.mi.com/in/service/online/
    Hotline: 1800-103-6286

    On Fri, 8 May at 10:51 AM , Pradeep Singh wrote:
    Dear Concern Person,
    ?
    Pls update status..

    ?
    ?
    Best Regards,

    Pradeep Singh

    SIEL-North RDC

    Hansol Logstics India Pvt. Ltd.

    Plot No. 3K, Udhyog Vihar, Ecotech – II,

    Greater Noida, UP, India-201306.

    (T): +919582806730 | (E): pradeep.s@hansol.com | (W): http://www.hansolcsn.com?
    ?
    ———— Original Message ————
    ?? ?? : “Pradeep Singh”
    To : “satyamcommunication19”
    Cc : “service.in”
    Mail Subject : Job Sheet No. 612 (MI Charger 10400 mah)
    Sent : Tue, 28 Apr 2015 15:26:56 +0900
    ?
    ?Dear Service Provider,
    ?
    Please share the status regarding captioned Job No.

    For your quick ref. Job details are as follows.
    ?

    ?
    Best Regards,
    Pradeep Singh

    ?
    (T): +919582806730 | (E): pradeep.s@hansol.com | (W): http://www.hansolcsn.com?

    171724

  • Pradeep Singh June 18, 2015, 12:18 pm

    Pls look into this, if you can..

    It’s Very Very Very..DEPLORABLE…!!!

    Pls share mail ids of your sr. in Chaina.

    Best Regards,

    Pradeep Singh

    ———— Original Message ————
    ?? ?? : “Pradeep Singh”
    To : “Mi India”
    Cc : “pradeep.skandari” , “pradeep.s”
    Mail Subject : Re:Re: Re:Job Sheet No. 612 (MI Charger 10400 mah)
    Sent : Fri, 05 Jun 2015 21:57:44 +0900

    This totaly disappointing,

    Why you guys delet old mails…!!!!

    It’s almost 1 & 1/2 Month gone, but still you guys are sying keep patience…!!!!!!!!!!!!

    Best Regards,

    Pradeep Singh

    SIEL-North RDC

    Hansol Logstics India Pvt. Ltd.

    Plot No. 3K, Udhyog Vihar, Ecotech – II,

    Greater Noida, UP, India-201306.

    (T): +919582806730 | (E): pradeep.s@hansol.com | (W): http://www.hansolcsn.com

    ———— Original Message ————
    ?? ?? : “Mi India”
    To : pradeep.s@hansol.com
    Cc : pradeep.skandari@gmail.com
    Mail Subject : Re: Re:Job Sheet No. 612 (MI Charger 10400 mah)
    Sent : Fri, 05 Jun 2015 07:40:45 +0000

    Hi Pradeep Singh,

    Welcome & thank you for writing to MI customer support.

    In response to your mail, we have thoroughly reviewed your complaint and feel that we owe you our deepest apologies for the inconvenience caused in this regard. We would like to inform you that we have escalated your issue to the concerned department for proper handling on higher priority basis. We will surely get back to you when we will get the proper update on your issue. Till the time, we would request you to keep patience for some time.

    We value our association and hope to resolve your complaint at the earliest.

    Thanks and best regards,

    Nikita

    Xiaomi India Customer Service Center

    Website: http://www.mi.com/in

    Facebook: https://www.facebook.com/MiIndiaOfficial

    E-Mail: service.in@xiaomi.com

    Web Chat Service: http://www.mi.com/in/service/online

    Hotline: 1800-103-6286

    On Mon, 25 May at 2:53 PM , Pradeep Singh wrote:
    HI Mi Team,
    ?

    I was not aspecting this?from you guys..!!!

    ?
    ?

    Best Regards,

    Pradeep Singh

    ?

    (T): +919582806730 | (E): pradeep.s@hansol.com | (W): http://www.hansolcsn.com?

    ?
    ———— Original Message ————
    ?? ?? : “Pradeep Singh”
    To : “Mi India”
    Cc : “pradeep.skandari”
    Mail Subject : Re:Re: Re:Job Sheet No. 612 (MI Charger 10400 mah)
    Sent : Thu, 21 May 2015 16:20:54 +0900
    ?
    Any update….!!!!
    ?
    ?

    Best Regards,

    Pradeep Singh,

    (T): +919582806730 | (E): pradeep.s@hansol.com | (W): http://www.hansolcsn.com?

    ?
    ———— Original Message ————
    ?? ?? : “Mi India”
    To : pradeep.s@hansol.com
    Cc : pradeep.skandari@gmail.com
    Mail Subject : Re: Re:Job Sheet No. 612 (MI Charger 10400 mah)
    Sent : Fri, 15 May 2015 07:37:43 +0000
    ?
    Hi Pradeep Singh,

    Welcome & thank you for writing to MI customer support.

    I understand your concern and apologize for the inconvenience caused due to this, I would like to inform you that we are working on your issue. Once we get the information then we will surely getback to you. Till the time, I would request you to please keep patience.

    We value our association and hope to resolve your complaint at the earliest.

    Thanks and best regards,
    Manan

    Xiaomi India Customer Service Center

    Website: http://www.mi.com/in

    Facebook: https://www.facebook.com/MiIndiaOfficial

    E-Mail: service.in@xiaomi.com

    Web Chat Service: http://www.mi.com/in/service/online

    Hotline: 1800-103-6286

    On Thu, 14 May at 12:20 PM , Pradeep Singh wrote:
    Dear Mi Service Team,
    ?
    Thanks for your valuable reply..
    Desired detail is as follows..
    ?
    Your Name- Pradeep Singh
    Device-? Mi 10400 Mah Power Bank
    Issue- Dead @ Stopped Working
    Purchased date- 20.01.2015
    Order ID- OD201800586987548300
    Jobsheet no./Work order no.- Job Sheet No. 612
    Service center visited- 27.04.2015
    Submitted date- 27.04.2015
    Service center response- Not responding?

    ?
    ?
    This is for your further reference that, I had purchased more than 6~8 devices of MI thru Flip Kart as well also approach my colleagues & friends to bought your devices & this is 1st time I when I hit your service center but it is really a bad experience for me.
    Pls look into this & resolve this on urgent basis otherwise my trust on Mi should be ruined.
    ?
    Hoping for a positive response from Mi side.
    ?
    ?
    Best Regards,
    Pradeep Singh

    ?
    (T): +919582806730 | (E): pradeep.s@hansol.com | (W): http://www.hansolcsn.com?

    ?

    ———— Original Message ————
    ?? ?? : “Mi India”
    To : pradeep.s@hansol.com
    Mail Subject : Re: Re:Job Sheet No. 612 (MI Charger 10400 mah)
    Sent : Wed, 13 May 2015 12:33:06 +0000

    Hi Pradeep Singh,

    Welcome & thank you for writing to MI customer support.

    I understand your concern and apologise for the inconvenience caused due to this but I would request you to provide us with the following details so that we can forward your details to the concerned department for proper handling

    Your Name-?

    Device-?

    Issue-

    Purchased date-

    Order ID-

    Jobsheet no./Work oreder no.-

    Service center visited-

    Submitted date-

    Service center response-

    We value our association and hope to resolve your complaint at the earliest.

    Thanks and best regards,

    Manan

    Xiaomi India Customer Service Center

    Website: http://www.mi.com/in

    Facebook: https://www.facebook.com/MiIndiaOfficial

    E-Mail: service.in@xiaomi.com

    Web Chat Service: http://www.mi.com/in/service/online

    Hotline: 1800-103-6286

    On Tue, 12 May at 12:20 PM , Pradeep Singh wrote:
    Dear Mi India Service Team / Satyam Communication Team,
    ?

    Pls go thru the appended mail with Job Card detail.

    ?

    This is your further reference that I was purchased Mi 10400 mah power bank in month of Jan’ 15 but it stopped working within 3 months of purchase, as per companies’ terms & policies, I took it for repair at nearby Service Center (M/S Satyam Communication, Sec-18, Noida, UP), they deposit device with them since then I am continuously following up with them for update but still I haven’t got any positive response upon my device from their side even no body from service center is picking our calls.

    ?

    This is totally inconvenient & unprofessional, after sale service provides by Mi or its Service Providers in India….!!!!
    ?

    Please look into this on urgent basis as it’s almost 15 days are already past.

    ?
    Best Regards,

    Pradeep Singh

    SIEL-North RDC

    Hansol Logstics India Pvt. Ltd.

    Plot No. 3K, Udhyog Vihar, Ecotech – II,

    Greater Noida, UP, India-201306.

    (T): +919582806730 | (E): pradeep.s@hansol.com | (W): http://www.hansolcsn.com?

    ?
    ———— Original Message ————
    ?? ?? : “Mi India”
    To : pradeep.s@hansol.com
    Cc : “satyamcommunication19”
    Mail Subject : Re: Re:Job Sheet No. 612 (MI Charger 10400 mah)
    Sent : Fri, 08 May 2015 12:25:16 +0000
    ?
    Hi Pradeep Singh,

    Welcome & thank you for writing to MI customer support.

    In response to your email, I would like to inform you that? as we are enable to understand your issue i would request you to elaborate the issue so that we can help you in a better way respectively.
    we are here for your support and help if you face any kind of issue feel free to be in contact with us

    We value our association and hope your query is answered.

    Thanks and best regards,
    Mohak
    Xiaomi India Customer Service Center
    Website:?www.mi.com/in
    Facebook:?https://www.facebook.com/MiIndiaOfficial
    E-Mail:?service.in@xiaomi.com
    Web Chat Service:?http://www.mi.com/in/service/online/
    Hotline: 1800-103-6286

    On Fri, 8 May at 10:51 AM , Pradeep Singh wrote:
    Dear Concern Person,
    ?
    Pls update status..

    ?
    ?
    Best Regards,

    Pradeep Singh

    SIEL-North RDC

    Hansol Logstics India Pvt. Ltd.

    Plot No. 3K, Udhyog Vihar, Ecotech – II,

    Greater Noida, UP, India-201306.

    (T): +919582806730 | (E): pradeep.s@hansol.com | (W): http://www.hansolcsn.com?
    ?
    ———— Original Message ————
    ?? ?? : “Pradeep Singh”
    To : “satyamcommunication19”
    Cc : “service.in”
    Mail Subject : Job Sheet No. 612 (MI Charger 10400 mah)
    Sent : Tue, 28 Apr 2015 15:26:56 +0900
    ?
    ?Dear Service Provider,
    ?
    Please share the status regarding captioned Job No.

    For your quick ref. Job details are as follows.
    ?

    ?
    Best Regards,
    Pradeep Singh

    ?
    (T): +919582806730 | (E): pradeep.s@hansol.com | (W): http://www.hansolcsn.com?

    171724

  • sumit kabra June 18, 2015, 11:51 am

    sir ,i have a space in kolkata (INDIA) In the heart of the city if you all are interested in opening a service center then please let us know

    thanking you

    sumitkabra
    +91 9831068859

  • Neel Bhan June 12, 2015, 8:45 am

    Dear Sirs,

    Kindly provide us the Contact Details of Mr Manu Kumar Jain, your India Head.

    Best Regards,

    Neel Bhan

    +91 8605008180

  • Lavisha June 4, 2015, 7:35 am

    I am using note 3G
    The software version that my phone is running is MIUI 42.0
    All the phone have received updates but my phone hasn’t
    I spoke to the customer care person, he says the phone has been banned due to some technical issues so the company is not coming up with an update
    I mean, Is this like true?
    I have paid for the phone… N suddenly d company decides not to give a software update?
    I don’t think this is fair from your end… You owe us an explanation asap
    N if u don’t have an update plz do that soon or replace our phone with d 4G version
    If your phone has a technical issue why should d customer suffer?
    Plzzz answer asap

  • dipankumar May 27, 2015, 10:18 am

    I have mi3 6 month old sim card not support lajpatnagar customer care said sim card slot charges 10000 than what is warranty this is not my folt manufactring problems

  • FAISAL DELWAR May 25, 2015, 2:52 pm

    we are looking forward to be a sole agent of XIAOMI Corporation covering all over Bangladesh market for all Xiaomi products.

    Best Regards,

    FaisaL DelwaR ??
    Overseas Managing Director
    Modern Technology-MDT
    China- ????????????14?804.
    Mobile: 00-88-01757691777, 00-86-15920324232, 18620664744
    Email: faisal@mdt.com.bd
    Web: http://www.mdt.com.bd
    Skype: faisal2_business1
    Weixin: 1240447185
    QQ: 1240447185
    ” It Is Better To Try & Fail Than Not Trying At All ”
    “Keep Trying Until You Succeed”

  • nita bathija May 13, 2015, 1:32 am

    My Redmi Note 4g stopped working in 3 months, a work order 890006395 dated 23-4-15 has been pending @ Koramangala Bangalore and no one answers at 080-40953754, the service is pathetic BUT NO ONE ANSWERS AND NO REPAIRS ARE BEING DONE.

  • S.P. Bisht May 11, 2015, 6:38 am

    I have purchased redmi 1S vide order OD201488064676145200 on Dec. 2014. I require bill as there is some complaint and without the bill the CC will not entertain my complaint.

  • Aabid dar April 23, 2015, 8:50 am

    I am using redmi note 4g phone but is not working properly. And it’s battery is not giving so much time.

  • Raj Kumar Mahato April 18, 2015, 5:14 pm

    Dear,

    There are lots of customer using CDMA Phone, I am one of them, So I am requesting you to launch CDMA+GSM Smartphone, because there are so many users in India to use CDMA Phone, I think you will get so many response here. If you think it’s true so please made a phone like Xiaomi Redmi 2 or 2a for CDMA/GSM + GSM.

  • Deepak Bari April 17, 2015, 9:24 pm

    Hello,

    I am looking to get a master franchisee of your brand in india,

    Please tell me the contact details of concerned department…

    Thanks and Regards
    Deepak Bari
    08860199352

  • sudeep kumar April 16, 2015, 5:13 pm

    Hi i am a cdma user can pls tell me any xiaomi cdma model.

  • Kapil April 14, 2015, 12:55 pm

    Hello,
    I have complaint for data cable 3 months ago. i have not received my data cable till 14 march 2015.i am facing problem for charging the battery.i have contact to customer care many times. they always told that data cable will be reach in a week. but till date i have not received any
    data cable.
    Please advice.

  • venkat April 9, 2015, 3:03 am

    Hello all,
    I have a Redmi 2s (india)…
    in contacts it is showing full screen photos only if I take a photo from camera.. its not showing the full screen caller image if I select from gallery..
    tried to set full screen image to my sister’s number. But it didn’t worked. its only showing a small image in right corner. but its showing the full screen image if I select a photo from camera album or I took a photo from camera..
    I tried copying the photo from gallery to DCIM folder but no luck… 🙁
    for SOME contacts its showing the Full Screen pictures (from gallery & Camera).. I dont know how its happening..
    am I doing any wrong?
    please help me to find the solution.

  • greg georges April 8, 2015, 1:42 pm

    I’m interested of the distributorship of xiaomi phone in hati

  • santanu chatterjee April 8, 2015, 9:04 am

    We are a Service and sale oreinted company dealing with leading brands like SAMSUNG, LENOVO, LAVA, MICROMAX, INTEX ETC. We are a authorised service provider of all the above mentioned brands. We are interested to get associated with your brand for Service and counter sale. plesae provide us the details of the concerned person to contact.

    thanks,

    santanu chatterjee
    9230529651

  • Vikas Gupta April 6, 2015, 2:17 pm

    fedup with quality & services
    burst service

    9818605825

  • AMIR KHAN MALIK March 27, 2015, 4:51 pm

    hi I am A.K MALIK FROM MUMBA and want XIAOMAI distribution ship ,UP and MUMBAI state…I am also distributore of DATAWIND MOBILE pvt ltd.in india if ur willing this contact me at…+91-09889700303,9044555603

  • Kushal Bhatia March 26, 2015, 8:26 pm

    Hello sir,

    I am kushal bhatia from surat city state gujarat. I have written this message to let you know that i am interested to take xiaomi distributorship.

    In surat its big market of mobiles and many leading brands have distributor here like samsung, nokia, htc, micromax, lg, gionee, sony, blackberry etc.

    I wish to get xiaomi distributorship. And i bet it will be very good business here. So please let me know your views and do contact me +919879551136

    Thanking you,
    Kushal Bhatia

  • SUBHASH AGRAWAL March 25, 2015, 6:55 pm

    I am SUBHASH AGRAWAL FROM ODISHA (iNDIA) AND WANT XIAOMA DISTRIBUTORSHIP IN ODISHA STATE. i AM ALSO DISTRIBUTOR FOR INTEX AND MICROMAX MOBILE PHONES.IF YOU ARE WILLING PLEASE MAIL YOUR TERMS AND CONDITIONS OF THE BUSINESS AND CONTRACT IN MY MOBILE NO. +91 9937146178.

  • Ali Haiderkhan Khan March 25, 2015, 5:45 pm

    Hi I’m Ali Haider Khan from Itanagar state Arunachal Pradesh iam the owner of SUPERFINE Cafe
    I want to distribute xiaomi mobiles if u willing call me 08132089717
    Email alihaiderindia@gmail.com

  • hina wani March 25, 2015, 7:31 am

    hi I am HINA WANI I am from Jammu and Kashmir and want XIAOMA distribution ship In Jammu and Kashmir state…I am also distributer of beston sky vision pvt ltd..if ur willing this contact me at…+919796954720
    +918803313533

  • irfan March 24, 2015, 6:51 am

    worst service of xiaomi service center. i give my mobile since one month as display get faulty. handset is in warranty period.

  • Rajat Istwal March 17, 2015, 5:05 am

    Dear sir,

    Grreeting from Pelsoft…….!!!

    Increase your presence in Indian Market in Internet Marketing and web Marketing.

    capture India huge market with our presence and help to capture youth target customer.

    Kindly check our company profile and contact for any clarification.

    with Regrades
    Rajat Istwal
    8375042661

  • Nitesh Kumar singh March 7, 2015, 5:18 am

    my redmi 1s charger in not working in warranty period. I need phone number of xiaomi head office in india…

  • kirti gupta March 6, 2015, 5:24 pm

    Sir
    I need dual sim mobile in Xiomi products
    I need phone numbers of xiomi head office
    I want to ask wether the Xiaomi Redmi Note 4g Mobiles are available with dual sim or not

  • Harsimran singh March 4, 2015, 11:57 am

    I need phone numbers of head braches of xiaomi

  • kapil March 3, 2015, 4:20 pm

    Sir I lost my mobile and I want that no one can use my mobile. I want to stop all services of my mobile. Please provide contact number of Any authorized parson in India. I will be very thankful to you.

  • javed mujawar March 2, 2015, 1:36 pm

    My Phone Model Redmi Note. My Glass only broke. Display is ok I want cost of glass.

  • Md. Abdul Gani February 20, 2015, 8:36 am

    Who is person to authorize for Bangladesh Market. I have need the Xiaomi Bangladesh office Address and responsible contact person:

  • neer February 3, 2015, 12:10 pm

    u basted Chinese back off from India I bought red mi 1s but it is not working properly , u damn born to make inferior quality products only ,it is crashing again and again ,while using keypad it took me more than half an hour because it was vanishing again and again and not coming even after pressing hundred s of time t
    I hate u people copycat …..always made inferior product defaming our country that is already defam

  • neer February 3, 2015, 12:02 pm

    u basted Chinese back off from India I bought red mi 1s but it is not working properly , u damn born to make inferior quality products only ,it is crashing again and again ,while using

  • Manickam.S January 28, 2015, 9:19 am

    How can we get dealership from the xiaomi company for distribute this company products in tamilnadu, india

  • basavaraj huchaiah January 22, 2015, 4:02 pm

    i want to know when can we get xaiomi note pro in India ? and required cost which we can able afford please let me know

  • Pinku January 22, 2015, 5:18 am

    Dear sir,
    I want to do joint afford for Selling xiaomi mobile in Nepal as on line selling. So please
    co-ordenate with me as well as provide me your official e – maile adders.
    Regards
    Pinku

  • Zahra January 19, 2015, 3:46 pm

    I recently purchased a Xiaomi phone, (Xiaomi redmi note) however, it seems to be closing any application i try to use. I have already tried a factory reset multiple time. Is there anything else I can do?

  • jeevan December 18, 2014, 10:11 am

    We are Auzom.com an ecommerce company wants you to contact for sales and corporate tie-up for pan INDIA. We want to purchase for our branch office in Bhubaneswar.

  • WAHID MOBILE POINT December 11, 2014, 3:09 pm

    DEAR SIR,,
    I WANT TO START IN MALEGAON DIST NASHIK SERVICE CENTRE WHAT A PROSIGOR START A SERVICE CENTRE PLZ SEND INFORMATION MY EMAIL ID AABMATEEN@YAHOO.COM OR CALL ME +919226712024 +919028886619

    REGODRS
    ABDUL MATEEN
    WAHID MOBILE POINT
    +919226712024
    +919028886619

  • r v srinivas December 2, 2014, 6:26 am

    sir i hve buyed xiaomi mi 3 mobile through flip kart . com i opend new piee but when i inserted sim but sim tray is nt wirking i hve already complained to flip kart and xiami also but no response now wht i want to do plz solve my prblm

  • himanshu October 12, 2014, 10:00 am

    I am facing a problem with Xiaomi red mi 1s. Mi cloud password does not match. I trying retrive my data from Mi cloud, but dont. I have many problem with redmi 1s. Like hang, power consumpation, heating paroblem.
    I had contacted the fb page and called up at helpline number also.
    Kindly suggest.

  • Vijay Singh Chauhan October 10, 2014, 6:36 am

    I am facing a problem with Xiaomi MI 3.The screen has broken and service centre at Jaipur does not have spare parts.
    I had contacted the fb page and called up at helpline number also.
    I am not getting any support or solution for my problem.
    Kindly suggest.

    • K C Agarwal January 4, 2015, 7:32 am

      Sir,
      I am also facing the same problem. After nearly two months, the screen cracked without ant impact and simply when i tried to receive an incoming call by swipe. Help line guided me to their service centre who guided me to some parveen.kumar@ensureservices.in (phone no. 9310622236). No reply received on phone or email. Neither xioami corporation is replying. Flipkart has washed off its hands saying they only are responsible only for 30 days.

      I am thinking of taking mater to court if no reply is received by today evening.

  • see nong October 3, 2014, 3:20 am

    I ask singapore xiaomi customer service center, for help how to use xiao redmi 1s phone, I request for any mannual they tell they do not have as a customer service center they do not serve customer need

  • Jaagrit Jain September 27, 2014, 6:59 pm

    I love mi4 and mi pad of yours , I am a student in India thus cannot afford both can u pls give me both this products at a discounted rate of on any offer please I will be great full to your company