NEXA Customer Care Phone Number, Email ID, Office Address

NEXA is an all new set of premium cars that have been brought out by Maruti Suzuki. The company is a major player is automobile industry and since its inception in 1982. Gurgaon, there has been no looking back for the company.  From its first car, that is Maruti 800, the company today now brings out best of premium cars in the form of Baleno and S- Cross that comes equipped with best of features and luxury. The aim of the company to come up with cars that are within budget and offers great features as well.  All the major payment methods are accepted by the company. There are other companies as well who are catching up like Honda and Hyundai. Company information such as customer care contact numbers, customer care email ID, head office address, contact number and email ID along with store and service centers addresses is also available here in this article.

NEXA Logo

NEXA Customer Care Contact Details

NEXA contact details are available here, which can be utilized by the customers for their own benefit.

NEXA Toll Free Numbers: 1800-102-6392, 1800-200-6392

Customer care toll free numbers are available that will customers to stay connected with the company for any kind of query and support they might require. They may seek advice regarding the purchase, loan and other features.

NEXA Customer Care Email ID: contact@nexaexperience.com

For any kind of support regarding the car, it is always easy to drop in a mail to the company. It could contain feedback, suggestions and even complaints as well.

NEXA Head Office Contact Details

NEXA Head Office Address: Maruti Suzuki India Limited, 1, Nelson Mandela Road, Vasant Kunj, New Delhi – 110070

NEXA Head Office Phone Number: 011-46781000

NEXA Head Office Fax Number: 011-46150275/46150276

NEXA Head Office Email ID: contact@maruti.co.in

NEXA Official Website: www.nexaexperience.com

Social Profiles

Facebook Fan Page: facebook.com/nexaexperience

Twitter Handle: twitter.com/NEXAExperience

Instagram Profile: instagram.com/NEXAexperience

LinkedIn Profile: N/A

YouTube Channel: youtube.com/channel/UCB0CqBMH0bpv5nLXiiJbUJA

Pinterest Profile: in.pinterest.com/Nexa

Google Plus Profile: plus.google.com/117387399456115582231/posts

Important Links

Contact Page: nexaexperience.com/contact-us.html
All the necessary information required to contact the company has been provided here. You can call and write to the company regarding any query you might have. In addition, it is also possible to send your query through the feedback and query form which has been provided here that can be filled along with your details and message and submitted with ease.

Baleno: nexaexperience.com/baleno.html
Get all the details and information about the latest hatchback car brought out by Maruti. Here, you can read all the features and facilities that have been incorporated in the car. If you love the car you can always buy it and flaunt it with pride.

Showroom: nexaexperience.com/showroom-locator.html
 If you have been thinking of buying the car, you can now get it on this page. Here, you can locate the assorted showrooms which are located near your place and reach it and get the car you have always wanted with best of offers.

Services: nexaexperience.com/service-locator.html
There are assorted after sale services also provided by the company. The service centers can be found on this page. Just fill in your place and city and you will be provided with the list of centers that are present near you.

{ 47 comments… add one }
  • RAKESH KAINTH January 6, 2018, 7:46 am

    I GOT DELIVERY FROM NEXA COMPETENT DILSHAD GARDEN BRANCH.THE EXECTIVE MR.ABHISHEK SAXENA AND BRANCH HEAD MR.PRASHANT SHARMA WAS ACTUALLY HARASSED ME FROM BEGINNING TO END.IT WAS VERY BAD EXPERIENCE FOR ME.STILL I DID NOT RECEIVE MY PAYMENT ECEIPTS AND REMAING AMOUNT FROM ORGANIZATION ALHOUGH DELIVERY IS BEFORE 20 DAYS AGO.I PESONNALY NEVER SUGGEST ANYONE TO VISIT NEXA.

  • Arvind Mittal January 1, 2018, 3:46 pm

    I am premium customer of Maruti since 2011, earlier vehicle was Maruti Wagonr RJ14 4191. Recently I have purchased New Scross Zeta Model on 18-Oct-17.
    I am living at Jaipur So I contact to Jaipur Dealers But they are denied to given any discount on new model. Last I contact to your Alwar dealer “Fortune Cars” owner Mr. Sanjay Nakara. He committed me, He will give me basic accessories & leather seat cover free with New Scross & also provide the vehicle no of Jaipur RTO. So I deal with him. During the delivery of vehicle, He made cheating with me, He said me you have to pay all money to showroom as per Maruti Nexa policy & I will give you return cash Amount 31428/- (against Basic accessories & leather seat cover) to you, Now I continue to taking follow up to him but He have provided to me only 7500/- rupees only last week & not talking properly to me. I also provides Extra amount for Nexa card & Number Plate to him. Still both are not received yet now & they are not responding to me also. Pl help me.
    Regards
    Arvind Mittal
    9887005372

  • MAUKTIK BANDHU December 22, 2017, 7:50 am

    NEXA IS A TOTAL FAILURE FROM MARUTI SUZUKI AND THE SAME SHOULD BE CLOSED DOWN AS THE SERVICES ARE VERY POOR.

  • Randall Dias December 22, 2017, 6:57 am

    I have brought the Ignis Automatic top version in April 2017, and ever since given my car for service to Spectra motors at borivali west.
    In aug i drove for around 100 meters in 1 foot water during the rains , and went to spectra for a car wash and car scan to see if there is any damange, to which Spectra rep termed my car as a flood vehicle and asked me to keep my vehicle for 2 months at the service station, for which I rejected and said I have no problems with the car, and its normal in the rains to drive in water, they made me sign a risk letter to release the car, and updated the records as flood vehicle.Untill last week I had no problems with my vehicle, I gave my car for the 3rd free service to spectra with wheel balancing and tyre rotation as a normal practice, after the service I started to hear a crackling sound from my front tyre. on checking with the service station, i was told that the steering rack was damaged and I had to replace it, I am asked to pay for it since they have termed my car as a flood vehicle , i am not able to understand that by going in water for some time has impacted a premium car of 8 lacs, I could have understood if it was a Tata Nano or an old car, but not a car which is just 6 months old from a premium provider.
    would like you to look into this as I amk sure its a racket to charge customers.

  • ranjan Kumar December 18, 2017, 7:23 pm

    i have bought a baleno alpha 1.2 petrol version on dt. 23.09.2017 from reliable industries dhanbad. Unfortunately have an accident dt. 03.10.2017 at patna highway. front body, airbags and seat belt have damaged. After that i have submitted the vehicle at vau’s automobiles workshop in patna ashiana more. Before submitting my car music system and 7” inch display all’s are good. after 65 days i have got my car and that time my car’s music system and display is not working. when i have complaint then they are moving this place to that place. I never bought any car of suzuki company and suggest my all friends they don’t buy.

  • mehool jhaveri December 13, 2017, 1:30 pm

    POOR SERVICE FOR ANCILLARY, RTO AMOUNT COLLECTED FOR TAXES.

    THE SAID MESSAGE TO BE READ
    “WITHOUT PREJUDICE”

  • Prafull Upadhyay December 4, 2017, 3:24 am

    I have purchased my Car ( Ignis Zeta Diesel) On 20th August But My Experience was very Bad, Maruti Nexa Has Provided me a Defected Car. Because from the day one my car is creating problem from transmission, His Gear Lever is missing on 2nd Gear , They come back in Nutral position. Then I have attended your free 1st Service on 1000KM , Then i Have given complaint on your service center, Mechenic Told me , No problem in your car. Problem is in Your Driving, I attepted, Then I have attended 2nd Service , on 5,000Km . Then Again i have complaint in your service center , After That, Your Mechenic told me , Sir problem is not in your car, Problem is in your driving.Then I have attended 3rd Service on 10,000 Km then again i have complaint , Then your Machenic told me , Yes problem in transmission,Gear Problem.
    So i want to say about my thinking Mentioned Below

    1- Your Sales Person of Nexa Mr. Varun Tandan (Lucknow) have cheated me , They have a defected car.
    2- Because They have completed his PDI
    3- After Manufacturing or Before Delivering the car , what you have done PDI.
    4-So My Experince is Very Bad From Maruti Suzuki Nexa, Beacuse I have not Happy They are Chaeter from Other Companies.

    Prafull Upadhyay
    Gomti Nagar
    Lucknow
    Contact-07080803479,08303318184

  • Tanuj November 22, 2017, 2:50 pm

    My name is Tanuj Shainkey, I have a Baleno Delta Diesel car.Which was purchased in 2015 from the NEXA showroom whose insurance ended on November 24, 2017.My wife had given check of date 15 on November 2017, in the name of Jagmohan Motor Rohtak and then Insurance department call to me had been verified for the verification and the message came from there that your Policy had issued & collect to dealer. Today I got a phone call in Jagmohan Motors Rohtak.They say that you will get a verification call now and after that you will get the policy.My insurance is ending on 24th but I have not received my policy yet.Today I called on the Complaint Care of Maruti’s NEXA but they did not reply, they said that Plz Talk to dealer.

    Please solve this problem as soon as possible.
    Thanks & Regards

    Tanuj Shainkey
    Assistant Administrative Officer
    Life Insurance Corporation Of India
    Mob-9818551288
    Reg no – UP 14 cu 2829

  • Sivakumar November 9, 2017, 11:46 am

    I’ve already complained regarding repeated GearBox Failure on 4th November with the above reference number, so far I have not received any response from the right person to inquire the problem except the complaint confirmation call.
    I am here restless because of Maruti Suzuki Nexa’s worst response in my regard. The Dealer PLA NEXA, Trichy inform me that TSM from Maruti Suzuki
    will attend the problem, but still I have not yet received any confirmed status for the past 7 days. The irresposible customer care of Maruti Suzuki throttles me more and more.
    Hope atleast this complaint will bring me positive response from You.
    Bye
    Siva
    9994310101

  • Sivakumar November 9, 2017, 11:42 am

    Sir,
    This is Sivakumar.K.S writing this complaint on behalf of my Mother Ayyammal.S,
    the owner of new Baleno. We got delivery on 15th September 2017 from P.L.A NEXA, Trichy (TN) bearing Eng.No.D13A3136824 & Chassis No.MA3EWB62SHH362005
    and registered as TN 47 AK 5050.
    As my Mom wished to purchase a brand new car on her name for the first in her lifetime and
    that to be gifted to my Dad, we finally opted for Baleno Alpha Diesel.
    While delivery time we got noticed a tiny Dots sedimented fully on the Roof, Front and Rear Windshield, Bonnet, etc. As Nexa persons accepted the Dots complaint but they were unaware of the cause. As they promised to remove it on the same day, we received the keys, car, flower bouquet, cake, chocolates, applauses and moved the vehicle out from the showroom and handed over the car to them for the workshop as soon as we got delivered.
    We were all unhappy with the product while delivery.

    Next after 1000 kms service on 12.10.17 I took the car from Nexa Trichy and reached my home town Karur 80 kms from Trichy. Just one km before my home I heard a noise inside the bonnet and slowly parked at my home. Next day Nexa person took back the car, inspected thoroughly and said the problem was in Gear Box. They promised to repair the whole defected parts in warranty as it was a Manufacturing Defect. Now we have got the second disappointment and impression on the car completely fell down. After two weeks period they repaired and promised us the problem won’t occur for sure. We believe their oral guarantee and assurance, we took back the car and reached home on 30.10.17. Next day 31st the car remain parked as I parked on 30th. Again on 1st November I drove the car with my family for a function to Udumalpet. In the mid way about 50 kms from home, the same noise occurred from the same place inside the bonnet and slowly parked the car under a tree.
    I really got high pressure in this issue as I got struck in the midway with my family. I contact with Nexa Person to get back the car and we handed over to them.
    Now the DEFECTED BALENO held with PLA Nexa workshop, Trichy and Nexa People convincing me with repeating the same repair work. But this time I won’t go with Nexa’s meaningless assurance. Is it necessary for us to bear these kind of losses that reflects in our
    EMI s, Goodwill, Business, etc.
    Here, Maruti Baleno losses its credibility, reliability and trustworthiness, we all family members decided to get away from Maruti Suzuki.
    I have been driving for the 25 years and self driven for more than 10,00,000 kms, we had been using many brand cars and none of the cars made us these kind of nuisance in my driving history.
    Without a single mistake from our side my faces repeated manufacturing defects and thus we hope we were cheated with the Defected and Inferiorly Inspected car from Nexa.
    We have no idea of getting back of the defected Baleno with repeated repairs within this 1400 kms and you MARUTI NEXA kindly repay the on road cost price of my car, so that we shall go with some other Brand Car.
    Hope Nexa Customer Care CARES US in this regard.
    Thanks
    Siva
    9994310101

  • Ehtesham Rizvi November 6, 2017, 8:47 am

    Dear Sir/Madam,

    I would like to bring your attention to an unsatisfactory experience, three month ago I had at your service centre at Allahabad (U.P. East) named AMITDEEP MOTORS, NEXA CIVIL LINES Maruti Suzuki Nexa Car Dealers in Allahabad, Uttar Pradesh, Phone No. 9580757094, for repairing of accidental car (Variant: S-Cross SIGMA, Engine No.: A3FNEB1S00121780/D13A5214852, Colour: Silver, 1248 CC, Year of manufacturer 2016) , which radiator was damaged due to dog hit. Regarding the same I also register complain at Customer Care Service, complain no.: NX5568604621.

    Science that day I am Throwing money and time to chase service centre now I am frustrated and want to request you please provide me a another car, till the time my car is not repaired/handed over to me.

    Hope you will take necessary action to help me and make instruction to concern person to solve the problem on priority basis.

    Thanks for your kind co-operation.

    Best regards

    Sincerely,
    Ehtesham Rizvi
    7398725000
    E-mail: rizviehtesham@yahoo.com

  • Hp Singh October 31, 2017, 2:54 am

    I bought a Ciaz zdi + from a dealer recently and was told later that the orginal Map Play SD Card was misplaced by the previous owner.A new card was purchased on 30.10.17 from an authorised Maruti Dealer in Thane district ,and,fitted.It works,but,may need updation.I was unable to update as the page didn’t move.Your Customercare exec on the toll free No. said that the data didn’t match and that I should write to you or visit NEXA.Please advise.

  • aakash October 9, 2017, 2:44 am

    Sir s cross ki praice top end modal ki praice 9 lakh ke pass rakhna tha sir to ham bhi le pate

  • nitin September 20, 2017, 5:07 pm

    Dear sir ,
    I nitin hase md of sahyadri agrovet sangamner . On completion of 5 year of employee we giving car to him likewise we already given swifts to some manager which taken from kankaria sangamner which is now close due to many malpractices .
    on continuation of it this year on occasion of my daughter birthday tomorrow 21st September i want to give that car to one of our manager so we book balano to kankaria ahmednagar by there sales executive mr bharat nanaware with booking amount of 11000.
    N we already convey about delivery time of 21 Sept …
    I still don’t get logical reason of consequences

    1) if we already convey delivery time but still kankaria staff made story n denied to give delivery .

    2) when contacted to mr rahul there is very rude reply with hurting sentence as

    a) We don’t have time to talk with you if his talk like this.but he is in favour of n his duty to handle customer how he utter this sentence .

    b) car are appointed online by company n now your no left so can’t give car to you . Don’t konw is it true .

    c ) whatever comittement to you by area ex we are not abide of it .

    d) whatever your position we don’t care about it it’s not having any relationship with car .

    3 ) then I contacted to director mr satyam kankaria on phone reply received is i don’t having time to talk you call to show room .
    Then I call to show room on landline one lady received call at approx 1 pm but she replied that there is no one in office then further talking she replied that there is no such person mr bharat working in sangamner.
    M having phone recording of this .

    This is the situation previously they avoiding n refuse to give car but now there are many call from showroom n many persons to force to take call n take customer complaint back as it lowering there image in company .
    It’s my request to nexa please stop that calls from showroom n mr rahul ….

    As a indian holding maruti i love to hav a such car which is more affordable n lucrative one n every customer want it with satisfaction n pride n if any dealer unable to give it .
    That showroom should convey it politely n calmly but if anyone is filling egoistic n more rash it’s not way.
    Days will change today’s wil your days we should not forget days of Ford premier ambassador in india .

    As nexa is new experience is it a new experience.

    M ready to clear all this on conversation call to nexa area sales person n mr rahul of nexa ahmednagar.

    I don’t want to take car delivery from nexa ahmednagar expected a written reply on why they don’t deliver car to me for further process .

    Nitin hase
    Sahyadri agrovet
    College road
    Sangamner
    9764646463

  • Imran September 19, 2017, 3:06 pm

    I think Kurnool dealer is not interest to hire a quality manpower but company persons should have to take responsibility 10k salary is bull shit joke so many automobile experience persons came for the interview every one person disappointed

  • Imran September 19, 2017, 3:02 pm

    New outlet opened in Andra Pradesh Kurnool I applied for the job for sr.relationship manager interiview is done and I’m selected for the job but I was shocked when I heared the salary it just 10,000. Present I’m working in honda cars I’m earning 17,000 for month I thought nexa having good salaries because of premium product

  • Imran September 19, 2017, 3:00 pm

    New outlet opened in Andra Pradesh Kurnool I applied for the job for sr.regional manager interiview is done and I’m selected for the job but I was shocked when I heared the salary it just 10,000. Present I’m working in honda cars I’m earning 17,000 for month I thought nexa having good salaries because of premium product

  • Ashish Tiwari September 18, 2017, 6:59 am

    My Nexa card not delivered on my mobile number msg off delivered will be sent

  • madhubahi August 21, 2017, 5:18 am

    worest service of nexa delear.also bed service of maruti suzuki.
    after delivary of baleno alpha petrol
    there is no followup call from delear mehsana(n.g).
    on delivery date my car is not ready
    even not washed.

  • VIKASH SINGH August 19, 2017, 4:39 am

    I was go NEXA showroom Satna MP for book baleno car, but wahan jo tea customers k liye serve ki jaati hai bahut hi ghatiya tea di jaati hai, so plz either change tea maker or no serve.

  • JITEN CHHEDA July 19, 2017, 5:52 pm

    Hi Suhail Shaikh,and CCM M/s. Navnit Motors,
    And Mr. TANVEER CHAWLA – MARUTI NEXA

    Is this in an APOLOGY LETTER as mentioned without a single word of APOLOGY .

    You all must be joking .

    Did you have the courtesy to reply to our various mails asking your confirmation of the said Exchange Bonus and the terms on which we had agreed for the same .

    Did you revert back that the same is not applicable as discussed.

    It is you all who have failed to honour your commitment NOR have you denied the scheme in any of your mails

    Hope you ALL ARE GETTING IT RIGHT.

    Had you been clear on the same then why didn’t you respond our mails.

    The whole of the above exposes the nexus between MARUTI NEXA and its DEALERS

    First get the customers in by offering them a big amount and then seeing the demand change the same

    This won’t work for long

    INDIA IS CHANGING

    BEWARE!

    Under Protest

    Jiten Chheda

  • Sagar Gandhi July 19, 2017, 1:06 pm

    Dear Nexa,

    I am from Ahmednagar, Maharashtra.
    I bought Ciaz Delta, Petrol from Kothari Wheels, Pune on 30-6-17. (ref. the attachments)
    The invoice bears the above date.

    I didn’t go ahead for Pune (MH12) passing.
    I wanted to have MH16 i.e. my city’s registration, Ahmednagar

    So, accordingly today, I went for passing to my local RTO with the papers provided to me by the showroom.
    But after reaching their and having word with them they brought one thing to my notice i.e. they told me that I will have to bear the RTO charges as per the new govt. guidelines, i.e. increase in tax.
    Which is I guess around 2-3% extra.
    When I asked them the reason, they told me that though my invoice date is of 30-06-2017 but the sale note provided by the Showroom bears the date as 03-07-2017, which comes under GST norms.

    When I spoke with showroom quality manager, Mr. Nagesh, he merely told me that the Form 21/Sale Note gets issued by the RTO department not by the showroom.
    And since it was Sunday in between so it got delayed…

    Now, my question is does really form 21 get issued by RTO?
    What is the intervention of RTO into it?
    Ideally speaking the Invoice date and the Sale Note date should be the same.

    My concern is why the hell should a customer pay 2-3% (or whatever) extra due to showroom’s fault or whatever.

    When I again approached to my RTO person then he very nicely told me that sale note or Form 21 comes under the showroom’s purview.
    Hence they should change it.

    I again called up the above mentioned person to get irritating and unsatisfactory and argumentative statements.

    Moreover; the crome fixed across my vehicle’s window pane is totally damaged and when I brought it to the notice of showroom people while getting the delivery, that time they told me that I would get the replacement in my next visit.

    Nevertheless to say, should a customer keep on visiting the showroom to change the damaged parts every now and then???

    Is it a joke that they are making out of servicing the customers?
    Is this the service for which people opt in for Maruti/Nexa?

    My concern is with both the complaints.
    I want quick resolution since the expiry of the CRTM date is 02-08-17.
    I can’t play hide and seek with these showroom people who have no mannerism as how to talk and handle the customers’ requests/concerns.

    Thanking you in advance,

    Regards,
    (one of your unsatisfied customers)

  • JITEN CHHEDA July 18, 2017, 6:34 pm

    HI,

    AWAITING REPLY MAIL FROM TEAM NEXA

    IF IT IS TRULY EXISTING

    OR IS IT JUST AN EYEWASH

  • RAMAKANT GUPTA July 18, 2017, 12:13 pm

    SIR MY CAR BELINO BOOKING REFRANCE NO SOB 16000499

  • JITEN CHHEDA July 17, 2017, 6:28 pm

    Hi,

    This is to confirm whether any TEAM NEXA is existing or it is just a PAPER TIGER

    Even after forwarding numerous telephonic complaints and E mails we still haven’t got any response form the dealer M/s. NAVNIT MOTORS nor Mr. TANVEER CHAWLA.

    Is it customary at TEAM NEXA to avoid replying to customers E mails or Telephonic complaints ?
    Our complaint no NX 3648012399 is still not resolved .

    IS IT GOING TO BE ADDRESSED OR DO WE MOVE FURTHER TO CONSUMER FORUMS OR ELECTRONIC MEDIA

    AWAITING IMMEDIATE RESPONSE

    Regards ,

    Jiten Chheda

  • KABALI KING PANWALA July 15, 2017, 9:31 pm

    nexa coustmer care do not reply for actul problam

  • dr krunal talsaniya June 14, 2017, 11:51 am

    Sir I had purchased baleno delta grey on October 2016. Your dealer compulsively gave me nexa card and other extended warranty ,kit.insurence .first told that insurance is of reliance but after some other less known company insurance given. Other thing at home of my third free service no body talk me the use of nexa card even not working system in Sunday.I had to pay rupees.than after 2 days I am informed that my redeem point in nexa card could be used at that time of payment.so do needful.

  • Ganesh Ram June 10, 2017, 5:45 pm

    I had booked Baleno delta ray blue on 30 January in satya automobile Bilaspur c.g. your dealer have no idea what date you can deliver.today waiting? period is 5 months.then what can I do?? PlZ advice me

  • Amit Prabhakar May 29, 2017, 5:48 pm

    sir i wanna purchase nexa baleno but kota rajasthan delear said wait for 5 months delivery but i wanna purchase before 25 jund bcoz my daughter’s bday at 25 June
    pls help me

  • Arvind Kumar Sharma May 28, 2017, 7:18 pm

    Dear NEXA team,

    I had booked IGNIS AMT Petrol Tinsel Blue (Ignis Zeta Amt Petrol) on 14.4.17 with your dealer, Fair Deal Cars Pvt. Ltd., Noida. Verbal assurance was given for delivery within April-2017. Today at 29th May 2017, your dealer has no idea about delivery of Tinsel Blue model (Popularly advertised by NEXA). It implicitly sounds from dealer’s feedback as if NEXA has dropped Tinsel Blue Ignis from its color variants.
    I need immediate delivery of the vehicle.
    Please advise.

    Regards.

  • vikendra Jangir May 22, 2017, 2:37 pm

    Hi Team,
    I have brought a car Baleno (Zeta) last week from one of your authorized showroom Kiran Motors Ltd, O.P. road., Vadodara, Gujarat. But unfortunately I have to come here to raise a complaint against the showroom as I am highly disappointed with the way they entertained me at the time of delivery of the Car.
    They forced me to buy a Basic Car Kit that includes Mat, Mud Flaps, perfume, Body Cover, Charger,etc… which cost RS 9400/-that I definitely don’t want to buy and this Car Kit not at all compulsory by NEXA . But when I refused to buy this Basic Car Kit as it is not compulsory then they told me to cancel the Car Booking as they will not deliver the car without Car kit. And I have booked this car around 3 months back and if I cancel the Car booking and book the same to some another showroom will lead me to wait for 3 months again and I had to go according the showroom and they made me to buy it and I have to pay 9400/- Rs extra that I don’t want to.
    I am a big fan of Maruti Suzuki’s after sales n services but after this pathetic experience from your authorized showroom Kiran Motors Ltd disappoints and frustrates me allot.Kindly do the needful in favor of me and take some actions so I can get back my 9400/- Rs back, looking forward to get response from you ASAP.

  • vikendra Jangir May 22, 2017, 2:36 pm

    Hi Team,
    I have brought a car Baleno (Zeta) last week from one of your authorized showroom Kiran Motors Ltd, O.P. road., Vadodara, Gujarat. But unfortunately I have to come here to raise a complaint against the showroom as I am highly disappointed with the way they entertained me at the time of delivery of the Car.
    They forced me to buy a Basic Car Kit that includes Mat, Mud Flaps, perfume, Body Cover, Charger,etc… which cost RS 9400/-that I definitely don’t want to buy and this Car Kit not at all compulsory by NEXA . But when I refused to buy this Basic Car Kit as it is not compulsory then they told me to cancel the Car Booking as they will not deliver the car without Car kit. And I have booked this car around 3 months back and if I cancel the Car booking and book the same to some another showroom will lead me to wait for 3 months again and I had to go according the showroom and they made me to buy it and I have to pay 9400/- Rs extra that I don’t want to.
    I am a big fan of Maruti Suzuki’s after sales n services but after this pathetic experience from your authorized showroom Kiran Motors Ltd disappoints and frustrates me allot.Kindly do the needful in favor of me and take some actions so I can get back my 9400/- Rs back, looking forward to get response from you ASAP.
    Please find the attached invoice of CAR.

  • PRASHANT ACHARYA May 6, 2017, 8:27 am

    Dear Maruti Suzuki Team,

    This is with reference to the above subject, I wish to lodge a complaint for non fulfillment of delivery of the Baleno Zeta Booked on 30th March 2017 and the pathetic customer care response by not lodging the complaint.

    I wish to draw your kind attention towards the treatment received from your Dealer and Customer Care. The whole episode is started with NEXA showroom of Kiran Motors, located at Akshar Chawlk OP Road, Vadodara. On 29th March 2017 we have booked Baleno Zeta Petrol Car and we were told that there is a waiting period of 20 to 25 days and you will get your vehicle around 28th of April 2017. The copy of the booking amount receipt which was delivered to me today after visiting the showroom is attached for your ready reference. I was promised that the receipt will be provided to you on what’s app however nobody at Kiran Motors reverted then after. Today I called up NEXA Customer Care Call Center and requested them to lodge a complaint. To my surprise the call center has refused to lodge a complaint siting reason that due to technical glitch they do not have any data base of Kiran Motors Vadodara so they will not be able to lodge a complaint. I have then requested the call center attendant to put me to senior person to whom i can explain in details. However the floor manager was having the same excuse and after insistence she has confirmed that she can only registered manual complaint and cannot share the Complaint Number.

    I requested her to not to waste her time as i will not be able to go to consumer court without the complain number. During the telecom she made many contradictory statements. first she confirmed that due to technical glitch they are not able find the name of Kiran Motors in the data base and then when i requested her not to take me for ride she has informed me that the system is not showing the booking. How it is possible to find the booking data when in the first instance she confirmed that due to technical glitch the system is not showing database?

    In between, I have contacted NEXA showroom as i wanted to visit and discuss in person to cancel my Booking. I got a revert from Mr. Dharmesh Patel Show room Manager and requested me that the other colour vehicle is available with him. Is this a Maruti Suzuki standard?

    I am not having a words to express my dissatisfaction and completely devastated with the treatment received from Dealer and Customer care. I visited NEXA showroom and requested them to cancel my booking. They have informed me that they will cancel the vehicle however the amount will be credited to your account directly from Head office within 10 to 15 days.

    I strongly protest the treatment received and harassment experienced with Maruti Suzuki. I have been using Maruti Suzuki vehicle for last 12 years as my First Car is Maruti Suzuki Zen. This is my second buy and my First Experience with Maruti Suzuki was so soothing that i decided to go for Maruti Suzuki vehicle for the second time. I have a very bad experience this time and was compelled to cancel the Booking.

    I wish to lodge a complaint against the Customer Care and NEXA Showroom of Kiran Motors. Please provide me the Complaint Number enable me to decide the further course.

    Yours truly
    Prashant kumar Acharya
    Hand Phone No: +91 8511106533

  • Daniel May 5, 2017, 9:24 pm

    Quality unchecked windshield

  • Pradeep Kumar Poonia April 15, 2017, 12:54 pm

    Sir, l booked the baleno zeta 1.2 petrol Pearl Arctic White on 13th Oct 16 & got the purchase order from CSD after availability letter issued by Atul Nexa Jamnagar. Now executive &R M not attending me physical or on phone. My Mob No. 8238339324 . Pl do the needful.

  • Deepak agarwal April 13, 2017, 6:32 pm

    I booked Valens alpha granite grey on 28 dec. 2016 and Promised by dealer to delivered under 3 month but till date 14th april there is no response.
    So sir please contact me
    No. 9927003043

  • nitin peershetty March 26, 2017, 4:21 am

    Sir i booked my car baleno delta disel so then i paid full amount but still he is not gave the car Sir please contact me its urgent
    Call me 7411987128

  • Anup shukla March 25, 2017, 8:14 am

    I have been complaining about the make of the baleno from past 6 months, and the company is so hell unresponsive that they didn’t even responded me once. Such a bad experience with baleno and Nexa as well. Particularly baleno is not a good car to drive with, inappropriate body weight and dimensions make the car really unstable on grounds, simply a piece of shit to me,

  • Mujeeb March 21, 2017, 3:46 pm

    I booked the car last 4 months back in hyderabad ,but car is not deliver still nw,i have no patience to wait ,so I decided to cancel and go for Hyundai i 20

  • B VISALAKSHI March 17, 2017, 8:22 am

    NEXA S CROSS PURCHASED IN FEB-2017 AT HYDERABAD SABOO. Problem given before 10,000km. TYRES BIRSTUED BEFORE ONE YEAR. IRRESPONSIBLE DEALER AND STUBBORN AND SLOW SERVICE PEOPLE. ACCIDENT HAPPENED TWO MONTHS AGO AND HANDED OVER THE VEHICLE TO SERVICE IN JAN-2017. EVEN AFTER TWO MONTHS, THEY HAVE NOT RETURNED THE VEHICLE AND REGRET TO FIX THE PARTS ON FREE OF COST. THIS PRODUCT DEFINITELY A NIGHTMARE TO MARUTHI.

  • N.N.Upadhyaya March 17, 2017, 7:32 am

    Irresponsible Staff at NEXA, Magneto,Raipur.Didn,’t delivered the booked ignis petrol AMT.,also not responding .Most Disgusting staff.My booking car has been sold to somebody else without intimation.As I already requested to hold it for few more days.

  • Sunil Harsora March 7, 2017, 10:09 am

    I have S cross 1.6 , there is problem in engine before 30000Km i had repaired same in SURAT KAPODRA AREA ” AMAR WORKS SHOP” , which was very pain pull experience with them to get back car i had to called daily after talk with Branch manager not satisfied and committed job done or reason given from him , now after 5000 KM same engine problem occurred , it means what they do earlier , its shows its company faulted engine in my car your service work shop “AMAR WORK SHOP KAPODRA ” team is not giving service in warranty then what they will do in out of warranty customer , simply i am fustreted with them and its totally responsibility of MARUTI SUZUKI , Because we know the name of MARUTI SUZUKI in india , we list concern who is dealer and service company , kindly revert back same or i have to do legally action .

    Earlier also i had complain but no action from your site its shows your negligence to attend customer after sales if any major technical problem

    I had used Hyundai / TOTOTA / Honda city in all the company service and transparency is remarkable , even there is not a single problem occured in them cars related to engine , and in MARUTI SUZUKI New car this problem occurred means there must be engine problem in 1.6 range S cross .

    Hope after receipt this mail company will take any action regards .

  • Sanjeev February 15, 2017, 3:44 pm

    Nexa is not giving the vehicle at right time.

  • Raj Kumar Jainani February 10, 2017, 11:20 am

    Not Satisfied with Nexa Prem Motors staff attitude after purchases vehicle Jaipur

  • Deepali Agrawal February 10, 2017, 10:25 am

    Not satisfied with nexa territory manager all wish to safe guard there dealers n customer are not trusted at all

  • Mahender Singh January 28, 2017, 9:42 am

    I am not satisfied with NEXA