Mahanagar Gas Limited Customer Care Phone Number, Email ID, Office Address

Mahanagar Gas Limited is a prominent gas distribution company in Mumbai. It also supplies gas to the area near to Mumbai. This company was established in 1995 which is a joint venture between Gail, Government of Maharashtra and BG Group.

This well established company is supplying gas to more than 7 lakhs household and about 2300 small and other commercial units. In addition, MGL is also providing CNG to around 3.7 lakhs vehicles which include rickshaws, cars, and taxis. Thanks to the development of environment-friendly gas distribution system, it is now possible to save our environment and prevent ourselves from varied dreaded diseases which are caused due to air pollution. CNG and Natural gas are the future of the country and are here to stay for a long time.

Today, more and more people are opting for natural and environment-friendly options like CNG, PNG and natural gas which is widely distributed by MGL in the state of Mumbai.  Utmost importance is also given to customer satisfaction for which company has developed effective customer care support which is always ready to help the customers.

Mahanagar Gas Limited Customer Care Contact Details

For the success of any company, it is important to render complete customer satisfaction which is provided through effective customer care support. Mahanagar gas Limited has effective and competent customer support.

Mahanagar Gas Limited Customer Care Number (MTNL User): 1917

MTNL subscribers may call on this number to reach the support team for any kind of help.

Mahanagar Gas Limited Customer Care Numbers (Other User): 022-26594500, 022-61564500

Other users (apart from MTNL) may call on any of these customer care numbers for instant help from the support team. Don’t forget to add the city code.

Mahanagar Gas Limited Customer Care Emergency Numbers: 1800-22-99 44, 022-24012400

These are emergency helpline numbers of the company and can be used at time of gas leakage problem, fire, etc like problems. One of the above numbers are toll free number.

Mahanagar Gas Limited Customer Care Email ID:

There is the support email id provided by Company in order to provide support to the customers.

Mahanagar Gas Limited

Mahanagar Gas Limited Head Office Contact Details

Mahanagar Gas Limited Head Office Address:MGL House, G-33 Block, Bandra-Kurla Complex, Bandra (East), MumbI-400 051

Mahanagar Gas Limited Head office Phone Number: 66785000

Mahanagar Gas Limited Head Office Fax Number: 26540092

Mahanagar Gas Limited Email ID:

Mahanagar Gas Limited Official Website:

Social Profiles

Through the presence of Mahanagar gas limited on various social sites, it has become quite easy for the users to get various details and render valuable feedback to the company with ease.

Facebook Page:

Twitter Handle:


Google Plus:

Instagram Profile: N/A

Important Links

Through this page, it is possible for the users to get complete details and answers about the various questions which are frequently asked by the users. Here, one can get answers to questions related to both CNG and PNG.

One can make bright and successful career with Mahanagar Gas Limited. This company focuses on harnessing the young talent and offers bright career opportunity to the fresh Engineering Graduates. One can always look in the site to find latest openings in the company and apply through updated application.

Walk-in Centers:
Mahanagar Gas limited walk-in centers are located in Bandra, Kandivali, Mulund, Thane, Sanpada and Mira Road. Here is the entire list of all the walk-in centers with their addresses.

CNG Conversion Enquiry Form:
Any CNG conversion enquiry can be sent to the company via this enquiry form.

Users can log in and easily pay their bills online. It is now no more required to stand in lines and pay bills. As with online bill,users have now comfort of viewing and paying the bill in the comfort of their home.

Mahanagar Gas Limited provide various kinds of products to its users which include Commercial PNG, Domestic PNG and Industrial PNG. In addition, it is also popular in the field of CNG.

{ 13 comments… add one }
  • PHILIP FARIAS December 18, 2017, 1:42 pm

    Gas connection given to my flat is not activated.
    I spoke to your executive in this regard, Docket No.3545036, BP NO. 1100952891.
    Pl inform me where to send the mail to enable you to take action.
    Inform me the details on or 9029758180

    regds Philip.

  • Sachin Rawool June 2, 2017, 9:44 am

    Very pathetic service been provided. Since more than 2 weeks Mahanagar Gas people has dug up for installation of gas line and left the material and debris lying ideal putting kids and other people life at risk.

    When called Mr. Sunil Yadav bearing cell phone number 8655774846, he initially did not answer call but after few calls he did but then he bluntly refused to accept the responsibility and direct me to call project manager Mr. Irfan at 7738592398, when called Mr. Irfan for several times, he never bothered to answer or call back and when again calling Mr. Sunil Yadav, he disconnected call.

    This is such a poor service been provided to their customers, upon calling customer care number one executive named Vignesh informed me that their system is down and may try in evening or tomorrow, even after telling him seriousness of the matter that the debris are lying in such a condition that if any kids, children or old age people fall on those debris and waste material, then one may have to lose one’s life but he also after speaking to his team refused to help me in this Regards.

    I also sent message to Mr. Rajeev Mathur but till writing of this comment he also didnt revert.

    This is the condition of our Country, without completing work officer left the premises and still the waste material and debris lying in the premises risking life of common people and leaving the pipes of gas connection open. This shows how negligent and irresponsible the officer of Mahanagar Gas Ltd. are merely to suffice purpose are merely making clients and leaving the work incomplete making people like us to suffer for negligence of such officers.

    Under the circumstances, I hereby call upon Mr. Rajeev Kumar Mathur to look into the matter and initiate necessary action immediately failing which will make you and your officer liable and responsible for any untoward incident that may take place at the site.

    Location of the site
    Shraddha Darshan Bldg.
    Yestwant Nagar, Vakola,
    Opposite to Mr. Potnis’s Shivsena Shaka,
    Santacruz East, Mumbai – 400055

  • Sonali Arule March 30, 2017, 12:26 pm

    Very poor and pathetic service. Applied for connection in the year 2012, still waiting for reply. Building has piped gas connection but still have to wait from last 5 years. Docket No. 3155904 to your BP No.1700036287 .

    No response to emails and customer care executive gives new dates and assurance.

  • Vikas Gaikwad February 8, 2017, 4:39 am


    The General Manager,

    Mahanagar Gas Limited,

    Date: 7/2/2017

    Subject: Supply of Piped Natural Gas (PNG)

    Ref: Record No. MKTRE004, Introductory Letter to Shubham Complex B and C Cooperative Housing Society, Amrai, Vijay Nagar, Kalyan (E) 421 306.

    Respected Sir,

    I undersigned Secretary of Shubham Complex B&C CHS, we have 73 flats in our society and among that most of the owner submitted and registered for PNG connection by giving cheque of Rs. 6500/- in the name of Mahanagar Gas Limited.

    As per your Introductory letter given by your company stated that this PNG gas connection will be provided with in 3 months of period after receipt of sufficient registrations, this letter we received on 1st April 2016 but still your gas connections and engineering work not completed in our society, So I request you sir, Kindly start the work as early as possible to get the benefit of PNG gas to our society members.

    So sir/ Madam kindly look into the matter very seriously….

    Thanking you

    Yours Sincerely


    For Shubham complex B & C CHS

    mobile 9870211172

  • PANKAJ SADANAND PATIL January 8, 2017, 3:35 pm

    very poor customer support and care of Mahanagar gas ltd. , submiited application and cheque on 26/08/2016 for new connection, but till today no feedback from MGL for not installing the domestic gas connection…very poor and disgusting experience from MGL…

  • Shajath Mangalath December 30, 2016, 5:49 am

    The attitude of the contract staff who comes for installation is pathetic. They think they are the owner of MGL. They do not have the basics of service industry.They expect us to wait for their installation to get completed as per their timelines. . they are also not bothered when told that I will escalate the same to MGL. Such attitude of the staff should be taken up seriously.

  • Tarun Moily December 15, 2016, 3:37 pm

    This is my third reminder nd no one is bothered to resolve my problem.
    I don’t think that you will be able to get my issue resolved. After sending 3 reminder atleast I would have been received phone call and address my query.

    I m escalated to next level

    Tarun Moily

  • Vishal tripathi December 6, 2016, 7:42 am

    I never get receipt of online payment of bill. How do I receipt?

  • Sudhir Patwardhan November 13, 2016, 2:54 am

    I am getting a very poor response to my customer service request no.2994698 of Nov. 8. I am extremely inconvenienced. Los service! can someone HELP. PLS HELP, PLS HELP!

  • Neil lad November 7, 2016, 3:55 pm

    my gas bill charged 10569 for copper wire

  • Debashish Bhattacharya October 29, 2016, 12:22 pm

    Ref.CA : 210000538622, BP : 1100535930.
    JUN’16 Payment Due was -132.20
    OCT’16 Arrears is +469.63.
    How credit has become debit?

  • Debashish Bhattacharya October 29, 2016, 12:17 pm



  • Rita Amulla Das October 20, 2016, 7:16 pm

    Kindly restart my mahanagar gas connection immediately .

    Registered mobile number:9029746205.

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