IRCTC Customer Care Number, Toll Free Helpline, Email ID

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IRCTC Customer Care Number, Toll Free Helpline, Email ID

This post is consisting support information for the people who are using IRCTC.co.in. It includes IRCTC customer care number, toll free helpline number and customer service email ID. IRCTC.Co.In is among India's most famous portal. It allows people to book Indian Railways tickets online. The website accepts payments through debit card / credit card, net banking, wallets etc.

IRCTC Customer Care Details

There are huge amount of people in all over country and even outside India too, who prefer IRCTC to book tickets. The customers who are using this site or willing to use it, must be having various kind of complaints, suggestion, feedback, reviews queries etc. For that, they can use below mentioned details. IRCTC Office Contact Details

IRCTC Customer Care Number - 011-39340000 / 011-23340000

It is the main customer care number to the people who are willing to consult their problems and want information related to IRCTC.

IRCTC Chennai Customer Care Number - 044-25300000

This number is the Chennai-based customer care office. People who want to contact the customer care representatives of Chennai, they need to call on this number.

I-tickets/e-tickets Customer Care Email : care@irctc.co.in

For inquiries related to the tickets which have been booked online. If you have any kind of questions related to I-tickets or e-Tickets of IRCTC, those can be entertained through email by using above address.

For Cancellation E-tickets : etickets@irctc.co.in

If have booked e-Tickets using the IRCTC portal and willing to cancel them. Then you are suggested to mail the related things and queries on this email ID. Please note, cancellation charges apply for e-Tickets cancellations.

For Mumbai Suburban Season tickets : seasontickets@irctc.co.in

This email ID is specifically dedicated to the suburban season ticket inquiries for Mumbai city. For related assistance, you must email on it.

Important Links

Contact Pagewww.irctc.co.in/eticketing/contact.jsf Other contact information are available on this page. You are suggested to follow this page to obtain more details to contact IRCTC customer care department.

36 Comments

  • sanu kumar singh

    2016-08-17 00:50:14

    can a passenger go if he has a xerox copy of his original id as he had not brought his original id

  • G KURMARAO

    2016-12-19 10:33:37

    Hi Please send my cibil report.

  • Mr. Austin Yeshwant Dayal

    2017-01-05 06:02:33

    To DRM ( SOUTH EAST CENTRAL RAILWAY ) Sir. My complain No.006784 Boarding Station -AGRA To DURG Train No. 12808- PNR No. 2703278657 Contact No 09424118897 Nature of complain is that through out my traveling boarding to destination Coach A-1 was very dirty almost full train was very dirty ,Toilet & in side berth and siting place was in-stinking very badly in-spite of complain to T,C. . No one came to response Train was too 5 Hrs. Late. This gave us very much unpleasant and unhappy Journey . Where is gone ModiJi -SWACH BHARAT, First improve Train running schedule & clean. Then take further step for Bullet Train, Most of the train is running 12 Hrs & 20 Hrs.Late. Make people up set.

  • Mr. Austin Yeshwant Dayal

    2017-01-05 06:04:41

    Mr. Austin Yeshwant Dayal January 5, 2017, 6:02 am To DRM ( SOUTH EAST CENTRAL RAILWAY ) Sir. My complain No.006784 Boarding Station -AGRA To DURG Train No. 12808- PNR No. 2703278657 Contact No 09424118897 Nature of complain is that through out my traveling boarding to destination Coach A-1 was very dirty almost full train was very dirty ,Toilet & in side berth and siting place was in-stinking very badly in-spite of complain to T,C. . No one came to response Train was too 5 Hrs. Late. This gave us very much unpleasant and unhappy Journey . Where is gone ModiJi -SWACH BHARAT, First improve Train running schedule & clean. Then take further step for Bullet Train, Most of the train is running 12 Hrs & 20 Hrs.Late. Make people up set.

  • Ram svs

    2017-01-07 15:45:33

    Originals of the authorised identification cards with photos only are Acceptable for journey. Xerox copies or the copies in the electronic Media like smart phones, tablets or laptops are not acceptable.

  • VARGHESE

    2017-01-17 15:55:53

    I am completely filled the user registration form but it was not registered due to missing something. I repeat this but a message show n that the mobile number and email I'd already in use. Please rectify this. Why this programme register the mobile number and email I'd in the unregistered new user ids? My email. tkmannully@gmail.com

  • Deepak

    2017-01-19 10:04:42

    Worst service all fukers

  • Naveen

    2017-02-27 12:05:22

    Sir. I didnt get my refund back of money 1830.. PNR 4848804507 Train : 12779 - GOA EXPRESS Dt : 18-2-2017 BoardingStn : MAO ReservedUpTo : NZM; Contact no 9999313818 CLASS : SL P1 : Curr Stat : W/L 28; P2 : Curr Stat : W/L

  • ginni

    2017-07-02 18:33:35

    thanks for the good info

  • kavya

    2017-07-02 18:38:12

    we are appreciating your information

  • mohamedraziq

    2017-09-13 13:11:29

    cheating application and wrong helpline number.i book one ticket in irctc lost my cash and not create pnr no refund give basted felicity

  • ANTONY SELVA J

    2017-09-16 11:12:19

    The refund amount not yet come in my accnt... please help me to get it.. if any one has helpline line number please send it to my mail otherwise command here...

  • ANTONY SELVA J

    2017-09-16 11:13:38

    Yes sir... it is fake(help line) number...

  • mohd. a mohd. ataullah

    2017-09-27 06:52:25

    Fraud..irctc..all numbers are not available..i have cancelled my ticket before a week but still i didn't get my refund..please help..

  • Mohd Shah Alam

    2017-10-02 06:43:46

    Respected Sir, My self Mohd Shah Alam had a problem for my reservation ticket for date of journey 25-08-2017 which was booked on 13-08-2017. But at the date of journey train was fully cancelled .When I reach to station asked with the enquiry department.According to the IRCTC process the refund should be done in 7 days in my account, I waited for till that time but no refund was being credit in my account. After then I call to IRCTC customer care and register my complain with complain number-6796290, but my my query was not solved till now.i talked 3 time with IRCTC customer care name - Radhe ,Vishakha Pandey and other one ,they transfer my call to the senior and after 34minutes my call on hold and after that they didn't pic my call by senior and disconnect my call by senior end . I hope for resolution of my complain with 24 hours.If my complain not resolve I will be bound to place my complain with attached IRCTC recording on social networking sites.i hope my problem will be resolve by your end,so that these things may not happen with any customer. Thanks & Regards Mohd Shah Alam

  • Hema Harshita

    2017-10-03 18:52:28

    My money is not refunded yet it has been 10 days

  • Dayanand

    2017-10-04 06:49:56

    Please my username is password login huwa please username

  • Shri ram jat

    2017-10-07 05:48:47

    My Mony it is no refund

  • jitendra Kumar Singh

    2017-10-23 10:50:50

    my money it isn't refunded

  • Jitendea

    2017-10-30 09:10:20

    My cancel pnr no 6707267915 money is not refund

  • Vinod singh

    2017-11-01 06:33:28

    My ticket PNR No 2562209781, has been cancelled on 10 October but mony not refund yet

  • H.MONDAL

    2017-11-02 12:46:19

    my tickte PNR no 6607322947 cancelled 23 octebar, my money is not refund

  • H.MONDAL

    2017-11-02 12:48:24

    my PNR no 6607322947 cancilled 10 octebar. my money not refund.

  • Saransh Jain

    2017-11-03 16:40:26

    My money is also not refunded

  • VIKRAM PRATAP SI NGH

    2017-11-04 09:41:11

    PNR NO: 2137745715 CANCELLATION ID:100000192516518 ALA HAZRAT EXP (14311) TDR FILLING DATE : 21-OCT-2017 08:50:43 TICKET AMOUNT: 280.0 TDR Reason: Train Late More Than Three Hours and Passenger Not Travelled. my money it isn’t refunded

  • anjali mirchandani

    2017-11-07 07:51:34

    PNR NUMBER8261184414 CANCELLATION ID 100000192262789 GANDHIDHAM EXPRESS 22951 TDR FILING DATE 19/10/2017 TRAIN LATE MORE THAN THREE HOURS PASSENGERS NOT TRAVELLED REFUND NOT YET CREDITED TO MY ACCOUNT. NOT ABLE TO CONTACT THE HELPLINE NUMBERS AS THEY ARE EITHER BUSY OR THE CALL GETS DISCONNECTED AS NOBODY PICKS UP THE PHONE.

  • M L KESHAVAN

    2017-11-08 14:07:10

    I have tried to book ticket twice,but the amount has been debited through net banking.The reason for not confirming ticket is not known. Simply deducting amount with service charges is not correct. PL recredit immediately

  • Ravindra

    2017-11-13 12:51:35

    Udyog nagari ka kuch karo student ko control karo chalu gadi samajh ke passengers ko paresaan karte hai ladkiyao par badhi comments bote hai or chote bacche ke samane sore karte hai

  • premjodha

    2017-11-17 23:30:43

    New account ke liye password send karo

  • premjodha

    2017-11-17 23:32:45

    New account ke liye Gmail par password send karo

  • Shivam Kumar

    2017-12-06 11:48:56

    Mera Gmail par IRCTC ka OTP ritarn nahi aata hai

  • Krishnakumat

    2017-12-17 19:17:10

    I am travelling in train no. 12515(tvm- gwh)from Coimbatore to Chennai in S1 coach. The unreserved passengers are all travelling in this couch and all are sitting in the path. Much difficulties were experienced and even unable to go to toilet. Please do the needful to travel smoothly. The situation is very arrogant here.

  • Krishnakumar

    2017-12-17 19:18:47

    I am travelling in train no. 12515(tvm- gwh)from Coimbatore to Chennai in S1 coach. The unreserved passengers are all travelling in this couch and all are sitting in the path. Much difficulties were experienced and even unable to go to toilet. Please do the needful to travel smoothly. The situation is very arrogant here.

  • Ramachandraprabhu

    2017-12-19 12:54:56

    Amount deducted too high during cancell actual ticket fare 400 Deducted 220 It so bad and loss

  • Vaghri Sanjay

    2019-11-30 01:56:08

    I am a handicap and traveling every day nadiad to Baroda and we have an issue with handicap coach sitting and RPF is not doing his duty regularly pessnger dose rudely behavior So plaeas

  • Jitendra Kumar

    2020-03-16 16:11:51

    My ticket PNR no.2756063758 cancelled 01 march , my money is not refund

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