IndiGo Customer Care Number, Email ID, Toll Free Helpline

IndiGo is a low-cost carrier founded in 2006. Being a low-cost carrier, IndiGo flights does not have business class or first class. To keep fares of the flights low, it offers an only economy class which does not have complimentary meals. Passengers travelling via their flights can find a catalogue named Hello 6E which gives details about various duty-free products.

IndiGo Customer Care Contact Details

IndiGo Airline is not only known for its services but also for its customer care support. The support team of IndiGo airline has passionate and talented faces which help the customers in each and every aspect. Below are the IndiGo customer care details like toll-free number, phone number etc. along with important links.

IndiGo Toll Free Number : 1800-180-3838

This is the toll-free helpline number of IndiGo airlines. Any general queries related to flight status, PNR details, Flight details, luggage related queries etc. can be asked on this number. There will be no charges for the call.

IndiGo Customer Care Number: 09910383838, +911246613838

In case, the toll-free number is busy or not available then use these customer care phone numbers. These are chargeable numbers but the customer will get a quick solution from this number.

IndiGo Customer Care Email IDs

IndiGo Customer Care Email ID (Group Desk):
This is customer care email id for Group Desk. Anyone willing to book more than 10 tickets can mail to this email id and company will provide aspecial offer.

IndiGo Customer Care Email ID (Travel Agents):
Customer care email id for Travel Agents is shared here.

IndiGo Customer Care Email ID (Marketing Enquiries):
Marketing enquiries can be sent on this email id with all other necessary details.

IndiGo Office Contact Details

Social Profiles

IndiGo airline is active on Facebook, Twitter and LinkedIn. Follow the social profile of the company to stay updated with the latest news, flight status etc. Here are the active social profile links of IndiGo.

YouTube Channel: N/A

Facebook Fan Page:

Twitter Handle:

Google Plus Profile: N/A

LinkedIn Profile:

Pinterest Profile: N/A

Important Links

Visit the link and in the upper centre location, there is an option of “chat with us”. Use the chat option to chat with the company representative regarding baggage related information, cancellation and rescheduling, general enquiries, login error, payment related query, PNR status, web check-in error etc.

There is numerous question asked by the passengers which are common. IndiGo has a separate section (FAQs) which gives the proper solution of all frequently asked questions.

Investor Relation:
Investor relations customer care phone number, thefax number is given here.

Share your experience with IndiGo. Your feedback will help the company to enhance its service.

{ 15 comments… add one }
  • Maria V December 13, 2017, 12:45 pm

    Hi Team,

    This mail pertains to the horrible customer service received by the Ground Staff and the Air hostess at the Pune airport for PNR – K8RITV, Pune to Bangalore flight.

    The feedback is for the facility not available to book a seat or web check in when having a infant travelling. I understand, certain seats cant be taken or booked when have a infant along but the remaining should be allowed to be booked.
    The website said that the seats will be allocated at the airport. Hence we didn’t call Customer service.
    Post reaching the airport we were given separate seats (in different rows). We made a request us a window seat and together the ground staff didn’t help.
    They requested to ask the airhostess to assist with it.
    The Complain here for the ground staff – they were not concern when we told them that the child was travelling first time and wont be able to manage with separate seats. Just kept saying we cant help you right now. You will need to speak with the Air hostess and arrange the seats. Really rude service by the ground staff.

    Feedback for the flight services – The Air hostess weren’t bothered on our request and just ignored us. We had to speak around with other passengers and manage to get the seats together. Still didnt get a window seat which could help in feeding my child. While the Air hostess did approach and advise that I need to feed the child during take off or landing if the need requires. How should I feed my child when a stranger man is seating next to me and I have received a middle seat.

    No one helped us at all while travelling to Bangalore via Indigo flight.

    My child was badly crying as I was not able to take care of her.

    This information has been registered over to the customer service on the phone but they requested me to send an email too.

    A feedback or suggestion : When a customer is giving details of a infant travelling would request to have window seat available for them to allocate while web check in. This will help every mother to take care of their children.

    Pretty upset with Indigo service while I only book Indigo flights to travel around India.



  • Mayur Ghatpande November 30, 2017, 9:35 am

    Dear Sir / Mam,

    The mail is pertaining to travel itenary for 01st Dec 2017 ( PNR : JIYKMH ) wherein my parents Mr. Shyam Ghatpande and Mrs. Vidya Ghatpande are scheduled to travel from Indore to Pune
    This is to bring to your notice that there is an exigency ( severe health condition / deteriorating health condition of my grandfather who is 94 yrs. old ) requiring immediate attention , owing to which there is a serious dilemma regarding travel plan for tomorrow

    As per the airlines norms and polices , the customers are set to loose almost the entire ticket cost for cancellation / rescheduling etc,

    May I request a special consideration for my case on Humanitarian grounds , for either of the options mentioned below

    – Free cancellation of the ticket
    – Free rescheduling to a later convenient date
    – Issue of credit note of the entire ticket value, which would be availed at a later date

    Hoping for a positive and quick revert from your end , in view of the mentioned exigency

    Mayur Ghatpande

  • Akhtar Ansari November 24, 2017, 9:20 am

    Dear Sir,
    With due respect i want to draw your kind attention that i had two tickets from Chhenai to Kolkata ,Kolkata to Bagdogra on 7thNov.2017,from Chenai it was at 5.10am and i and my wife reached the airport at near about 3am and did all the formalities such as boarding , security check up and and where sitting inside the the airport. When it was nearabout 4.30am i went to your indigo staff asked about the flight they said be sitted we will let you know ,whan it was again 5.30am no information about the flight i again went to the indigo staff they said me that the flight had taken off for Kolkata,

  • Ram Prit Sharma September 30, 2017, 2:34 pm

    Dear Sir,

    Like in the past this time also I have booked my flights by your Air line but at the time of booking forgot to ask for wheel chair facility at the Airports – Mumbai, Patna, Ranchi, Bengaluru, Mumbai.

    Please not that I just 3 months short of completing 77 years of my age and am suffering with serious knee problem. I walk with the help of walking stick find it hard to manage at the airports and therefore would request you to kindly arrange this facility.

    I had travelled using your Airline on 27-6-2017 Mumbai / Delhi /Ranchi and had returned to Mumbai on 1st July 2017.

    Without any reservation of the wheel chair, I found your staff to be very kind and generous. I had no problem at all because looking at my age and special condition, they provided me that wheel chair at all the airports.
    By sending this email, I would request you to ensure I get the wheel Chair facility at all the port whilst travelling to Patna etc., explained as above
    My PNR Nos. are :


    Thank you very much,

    Ram Prit Sharma

  • Shweta Saxena July 26, 2017, 9:53 am


    I had booked 5 tickets from Delhi to Hyd for 13th Aug however will not be able to travel owing to some medical emergency. There was a sudden surgery done 10 days ago and hence we will have to cancel our planned vacation. Would request you to consider my request and waive off the cancellation fee or issue us an open tickets for 5 persons.

    PNR # M8RJ4C

  • tayo yamak May 5, 2017, 11:47 am

    With due respect i would like state that, actually i had received offer letter for indigo airline after paying amount of Rs 7500 and now they are asking me for security fee Rs 12500. I just want to know that is it real or fake.. Please reply me.. I need suggestion from you.. Thank you..

  • M V RAMANAMURTHY March 20, 2017, 6:42 am

    [3/20, 12:02 PM] ?+91 863 990 3681?: The PNR for your Indigo Flt 6E313 for Vishakhapatnam-Delhi on 07 Jul 17 at 08:40 hrs is R9L9KP. Thank you.
    [3/20, 12:02 PM] ?+91 863 990 3681?: The PNR for your Indigo Flt 6E714 for Delhi-Varanasi on 07 Jul 17 at 13:10 hrs is AIDCXB. Thank you.
    [3/20, 12:02 PM] ?+91 863 990 3681?: The PNR for your Indigo Flt 6E337 for Delhi-Vishakhapatnam on 11 Jul 17 at 19:50 hrs is OI3HNE. Thank you.
    [3/20, 12:02 PM] ?+91 863 990 3681?: The PNR for your Indigo Flt 6E481 for Varanasi-Delhi on 11 Jul 17 at 15:00 hrs is CYEJUZ. Thank you.
    I am giving ok to change timings on july 7th and july 11th.

  • suheab ahmed March 2, 2017, 10:18 am

    i have booked a ticket but the age of the person is 17 and he doesnot have any identity proof or any thing so kindly help ticket is on 9th march

  • Varasa Panchal January 30, 2017, 7:25 am

    The worse airline I ever had dealings with..Firstly they dont understand your quries, they never answer the phones.. The after sales customer care is ZERO…unhelpful rude n unprofessional. ..never book Indigo..once u book u are stuck without any help…pay a little more n book with other airlines. .indigo ate greedy, not interested in customers needs…they take ur money n thats it the rest is pot luck…

  • Ram prakash dubey December 21, 2016, 12:44 pm

    Sir, i travelled from banglore to delhi on 27 sep 16 by 6E 106 flight . Booking reference LHHLVE , booking id 231515230809. The boarding pass lost. I urgently need boarding pass for reimbursement. Therefore it is my humble request that kindly reissue the same through email . My email id is thanking you in anticipation.

  • Anita motwani December 3, 2016, 4:14 pm

    Indigo customer care services its too redicules.. noone pick the single call to help any matter. Customer care mail id dsnt work. Wen we r going to inquire or any help let me know

  • mohan sharma November 17, 2016, 2:52 pm

    I have booked tkt for Delhi/Ahm/Ahm/Del on 20 nov/23 SGFB6H PNR but indigohas not emailed tkt yet although sending mail for resheduling web check. Pl send me tkt

  • ajay kumar yadav October 23, 2016, 7:51 am

    dear sir,
    customer care email is not delivaring , so i am writing through this.i am a government officer in Indian Forest Service , i had booked ticket for official training starting from 24 oct to 28 oct 2016 in goa. i booked ticket from indore to goa and back. detailsindore goa flight 6e-245 pnr ED6H4N. and the returne flight on 28 oct pnr G9VFYM. i have cancelled ticket as i fell unwell on 22 october and doctor adviced 7 days rest. Kindly don’t deduct cancellation charges and refund full amount. medical presecribtion is attached
    ajay kumar yadav
    chief conservator of forest
    indore mp
    Quick reply to “Ajay Kumar

  • Dr shrinivas Nayak October 21, 2016, 2:15 pm

    I received call from you regarding regarding rescheduling of Flight no.6E 119 on 23-10-16 13:40.chennai-Bangalore.But my flight is departing madurai to chenni at 11:20 am. Can I be able to make it

  • SHALINI dadoo August 6, 2016, 10:05 am

    Hamari srinagar ki flight 1august ki thi kiska pnr number h IGE64R h uska refund kitne his h yeh janna h plz bataiye

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