Goibibo.Com Corporate Office Contact Address, Phone Number, Email ID, Website

Goibibo.com corporate office is located in Gurgaon (Delhi / NCR) city of Haryana. We are sharing Goibibo company office address, phone number, contact phone number, email Id and official website information. This article also contains the contact details of the other 2 offices which are available in Bangalore and Mumbai. The customers can visit these offices or can also call on the telephone numbers provided below in this post.

Goibibo is a part of Ibibo.com, which offers the services for booking of flight tickets, bus tickets, cars/cabs, hotels and holidays. The company promise to book services for you in India as well as other countries too. You can book the tickets and services by checking the schedule on the calendar. The availability can be checked before payment.

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Goibibo.Com Customer Care Details

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Goibibo.Com Corporate Office Contact Details

goibibo.com company Logo

goibibo.com company Logo

Goibibo Corporate Office Address: 5th Floor, Good Earth City Centre. Sector-50, Gurgaon-122018. Haryana (India).

Goibibo Corporate Office Phone Number: 09213025552/ 1-860-2-585858

Goibibo Corporate Office Fax Number: N/A

Goibibo Corporate Official Email ID: ceo@goibibo.com

Goibibo Official Website: www.goibibo.com

Goibibo Office Contact Details (Others)

If customers are in requirement of contacting the Bangalore or the Mumbai Office then they can have the address from below which includes the full address and telephone number of both the offices.

Office Address Phone Number
Bangalore RMZ Millenia, Tower A, 2nd Floor, Ulsoor Road, Bangalore – 560008, Karnataka (India) +91 8067919000
Mumbai 1004, 10th Floor, DLH Park, S.V. Road, Goregaon (W), Mumbai – 400064 022-67399000

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Social Profiles

Follow and like these social profiles of Goibibo and get connected with them on these profiles also.

Twitter Handle: twitter.com/goibibo

Facebook Fan Page: facebook.com/Goibibo/

YouTube Channel: youtube.com/user/goibibo

Linkedin Profile: linkedin.com/company/goibibo

Google Plus Profile: plus.google.com/+goibibo

Instagram Handle: instagram.com/goibibotravel/

Important Links

Contact Pagegoibibo.com/contactus
It is the official contact page of the company. You can also use the contact form to communicate with the company anytime.

Career Pageibibogroup.com/index.php/careers/goibibo.html
If you are looking forward to the jobs and vacancies in Goibibo.com. Then you can visit the above link. There you can find the recruitment notification, training and internship programs related details.

You can check the official website for further information and details about the company. For booking tickets and services you have to create an account on Goibibo.com. so, follow the site and sign up to register on the website.

{ 101 comments… add one }
  • ILunga DYANDA MUKANYA Martine March 29, 2020, 1:18 am

    Dear sir,
    I have booked my flight ticket from goibibo on 23 march 2020,and the ticket amount was debited in my account, ticket from Mombai to Lubumbashi Dr Congo till now I did not get my confirmation ticket or my ticket.,Please I beg you to send my ticket through my Id – mail.
    urgently waiting for that.

  • H P Bairwa February 17, 2020, 6:54 am

    I have a hotel in sawai madhopur,rajasthan so I want tirupati( franchisee) with goibigo can I do

  • Mursedur Rahman February 16, 2020, 3:40 am


  • Dr.Sujata Das February 15, 2020, 3:10 pm

    I have booked a round trip flight today from Delhi to Guwahati , my money got deducted but only one way confirmed.Its showing booking in progress since the past 5 hours .On goibibochat they say we will resolve in 30 minutes or initiate the process of refund.Till nowno response.Kindly help

  • Nishant Agarwal December 29, 2017, 9:49 am

    sir i have booked hotel at chennai on 15th dec and 16th Dec 2017 , but i did not got bill on mail
    kindly send bill on mail
    pls call me 9831303101

  • rakesh December 2, 2017, 3:09 pm

    your portal is 3rd class

  • Balbir Singh November 19, 2017, 11:10 am

    tourist taxi service Balbir Singh New Delhi visit New Delhi Agra Jaipur and rajisthan himachal Pradesh car innova

  • Balbir Singh November 19, 2017, 11:05 am

    Tourist taxi service Balbir Singh New Delhi India tuklakabad ext main jagdamba road New Delhi. 110019. Contact no. 9958873709

  • Balbir Singh November 19, 2017, 10:59 am

    Tourist taxi service Balbir Singh New Delhi India tuklakabad extn.new Delhi. 110019. Contact no. 9958873709

  • Plaza Hotels Trichy October 25, 2017, 7:19 am

    Dear Sir, We have already updated our bank details yesterday. So it is requestef that our outstanding bills may please be settled forth, without any further delay.

  • Aman Dasila October 21, 2017, 1:37 pm

    Please tell me that how can I register my property in your site.
    Please send me your contact number.

  • Aman Dasila October 21, 2017, 1:35 pm

    Sir please tell me that how can I register my property in your site.
    Please give me your contact number.

  • lalanprasad September 12, 2017, 6:37 pm

    Printing market Re

  • lalanprasad September 12, 2017, 6:36 pm


  • SAMEER DHOTRE July 26, 2017, 10:51 am

    Dear Goibibo,
    i was trying to reach sales team regarding an enquiry for my organisation.requesting you to please help me with the contact number of the
    concerned representative who can assist me regarding the matter.
    Sameer Dhotre

    • Mukti Shetty January 8, 2020, 3:52 am

      Amount deducted from my account and i didnt receive any confirmation for my ticket. Customer care service is horrible and the worse I’ve seen so far we can only connect on chat which is worst thing. Can you provide me with proper number where I can speak to someone. Do not send chat link

    • Nirmala Kuradia February 4, 2020, 12:17 pm

      Did you get any response from them?

  • HOTEL CARAVAN July 6, 2017, 9:31 am

    we are fully unsatisfied to your marketing manager also they are not co-operative to us and very poor and bad response get from your marketing manager. actually we too terrible tired for again and again following to your GOIBIBO-MMT marketing manager but we dont get positively response . so please we request with both handed to you please co-operative to us and solve our problem.,

  • sunitha vasu April 21, 2017, 7:32 am

    need to contact for ticket booking 10 tickets and above kindly contact

  • sunitha vasu April 21, 2017, 7:31 am

    Need to book 10 flight tickets ,need to contact goibbo

  • Tonmoy Chatterjee April 3, 2017, 9:35 am

    My booking ID HTL6XS9FCT and name of the Hotel was Airport Inn, address- Shop No 12, Chimat Pada. Marol Naka. Close to Marol Metro Station. Marol, Near Host-Inn Hotel. Andheri(East), Mumbai 400059. for 1 day. dated 1st April 2017.
    But it was not a hotel, picture shows that it is Ok. I enter there and return. I lost all the booking amount paid to you. My question is you are reputed company why you dint check the real status of the hotel etc by your way.
    Hope in future You will take some action against such types of fraud party.

    With thanks

    Tonmoy Chatterjee

  • RAJ KUMAR SHARMA March 30, 2017, 6:39 am

    I had booked a ticket from Delhi – Bangaluru – delhi thru GOIBIBO. Journey date was 07.05.16 & return 09.05.16 . I cancelled the tickt in Feb-2016. But till now I have not received the refund of 07.05.16. I spoken to Indigo office they told me that they had refund the amount to traveler agent (GOIBIBO). But still GOIBIBO has not refund the amount to me.
    GOIBIBO TEAM :- Pl look into this and get refund the same,


  • H. S Rathore March 23, 2017, 10:50 am

    Sir, i have 3 cars please tell us how i can work with goibibo in jaipur my contact vno is 9001962164

  • Arshid February 1, 2017, 3:32 pm

    Hi guyz i request all of my friends dont trip with this fucking company …cheated with customers…fucking company..

  • Kapil Dev Sharma January 26, 2017, 4:29 am

    I have booked the room in Hammir hotel in ranthambhore from goibebo for 26 to 28th Jan this morning and while check in the hotel staff showed the unavailability of the room. Now they are offering some cheap room at different location. Please help in that.

  • sumit kumar,jain January 15, 2017, 11:43 am

    Hi call me. Mobile no 9892452209. Peeled
    Cash. 550

  • Himanshu pathak December 31, 2016, 8:11 am

    Not expected from @goibibo cancelled my booking in the morning, booking id – HTLXFN2WE2 and saying that it was due to some technical failure.

  • Himanshu pathak December 31, 2016, 8:11 am

    Not expected from @goibibo cancelled my booking in the morning, booking id – HTLXFN2WE2 and saying that it was due to some technical failure.

  • Anit Kumar December 29, 2016, 6:08 pm

    Sir, this is a humble request.. i hav booked a ticket on goibibo on 8th august and the bus got cancelled. And i havent recieved the refund amount till now. I called customer care 4 times even raise a ticket against it. Still ots not processed.. can you please lokk into it.

  • Shubham gupta December 28, 2016, 8:43 am

    Sir i want to register my hotel with you plz contact me 9005257607

  • Shubham gupta December 28, 2016, 8:41 am

    Sir i have a hotels in kanpur i want to register my hotel with you so plz contact me 9005257607

  • Jay December 10, 2016, 6:54 am

    I want to register my hotal with u my hotal is in ngp pls contact me as early as possible my contact no is 8793774161

  • Nitin Tokekar November 7, 2016, 1:05 pm

    My mobile no 78881-76661 .8600624892

  • Nitin Tokekar November 7, 2016, 1:02 pm

    Sir, I would like to add my Toyota Etios car for Nashik region as I am in tourist business

  • RAJINDER SINGH October 20, 2016, 2:05 pm


  • Om tomar October 7, 2016, 3:56 am

    I have a hotel in Paonta sahib Himachal Pradesh I want to tie up with go Ibibo. I want contact details ……

  • Mainak Mitra September 21, 2016, 1:22 pm

    Hi All,

    GOIBIBO is too bad website for booking. Use Yatra or any other but please do not use this.

    Mainak Mitra

  • Vaibhav Sinha September 5, 2016, 4:54 pm

    Tried booking a ticket from Delhi to Pune on 2/8/16. The transaction snapped before ticket was issued but money was deducted from my account. requested refund…was promised as the ticket could not be issued because of a technical problem. But later on after two days a supervisor called up and said he cannot provide full refund as it was the company’s policy…….Charging the customers for your own inefficiencies….Horrible site, horrible customer support staff and supervisors. Only interested in fleecing you off your money….think again before using the site for booking tickets / hotels. Never going to recommend this engine to anyone.

  • Asif iqbal September 1, 2016, 11:56 am

    Very very worst experiance ever

  • Neel guest house August 28, 2016, 1:20 pm

    my name is vinod Jain , i am from Aurangabad (Maharashtra) & we are ready to opening our newly constructed 22 Rooms building Neel Guest House for lodging in heart of Aurangabad City , so if best deals available i am interested in tie up with go ibibo so what is process & contact details provide me . i am waiting my mob no.9822827655 / http://www.neelguesthouse.com

  • Neha baliyan August 27, 2016, 6:15 am

    We are running our home stay at Agra and are interested to collaborate with your site I.e. Goibibo

  • Gagan sarin August 24, 2016, 4:19 pm

    We need 300 rooms in chandigarh for international conference in the month of February 2017 also we are looking for sponsorships

  • Sanjay August 23, 2016, 11:14 am

    I have 2 hotels in Gurgaon and I want to tie up with go Ibibo. I want contact details

  • Biplab August 19, 2016, 9:37 am

    I want to sell my rooms by goibibo, so this purpose I contact you.

  • Packers and Movers Pune August 17, 2016, 9:19 am

    Packers and Movers Mumbai Charges #
    Packers and Movers Pune Charges #

  • basudha gaur July 14, 2016, 5:29 am

    The review…feedback….experience….HOTEL HARSH PARADISE,PANCHSHEEL ENCLAVE,JAIPUR,RAJASTHAN experience was horrible…..this hotel should be black listed from hotel industry as the there is no sense of hospitality in any of the staff and manager….they are not at all professional……if you are staying here and want to have food you need to literally beg for it…..we checked in on 12th july..the first word manager told was….we will not allow you to enter with this much of luggage….we were 5 members and booked 2 rooms …no were in india any hotel manager ever denied to enter room for luggage issues….we were there for our sister’s marriage…..then he allowed when we shouted….we shifted our luggage our selves as there were bell boy…. We were there for lunch at restaurant…we asked for menu card….and asked wats there in seasonal veg…the waiter took 15 minutes to revert back with an answer and told bhindi Ki sabzi….when we ordered complete lunch…at table we have been served with plain curd…instead of printed menu of plain raita….and…when we asked to serve the dishes….manager told you have no right to ask for serving….we don’t serve the dishes you need to do it yourself…..we where with our vip guest..at table…and the waiter came with bill….as we where in house guest he was supposed to take only signature as all bills used to be cleared at the time of check-out…but again manager denied….on 13th july we had our buffet breakfast …the buffet had a regular and fixed menu which include tea…juice…milk…cornflex…poha…alloo sabzi and Puri…..you need to wait for Puri as they used to keep only 5 Puri at a time….all quantity was insufficient to serve 20 guest….you need to wait for 30 min for each and every item…there is no provision of bread -butter -jam….ketchup….then it was finally our check out time…when we asked to send your staff for luggage loading at vehicle the …bell boy/helper/staff…they denied we don’t have time…….in each and every hotel they help with luggage irrespective of star category …..a 26yr girl was loading the luggage into the vehicle…and tge staff were watching it like a statue… we booked the hotel online with ibibo….and have cancelled our subsequent booking dated 16th July……as we are paying for a pleasant stay not for torture……I strongly recommend not to opt for this hotel ever ever in your life…there is no sense of having a building with no staff… .and you call it a hotel….strange……

    Basudha gaur

  • Roo bansal February 15, 2016, 10:40 am

    Vry bad service goibibo

  • Roo bansal February 15, 2016, 10:39 am

    Very very bad service to old valueable customer

  • Santosh agarwal January 13, 2016, 2:40 pm

    Travel startup,offering boutique of products, desirous of API integration for flight/hotel

  • satinder November 21, 2015, 1:48 pm

    Aap ke rate sabse kam nahi hai me abhi jis room me ruk kar aaya tha uska rent 1100 tha aur usi room ka apka rent 1900 something hai

  • Kumar jayaram gayatri September 13, 2015, 6:19 am

    Very bad experience I have with these guys , I had booked 4 tickets from udai pur to goa I had cancelled one ticket , then I had called executive he said it’s cancelled ur refund is on the way then for a month or two I got a mail saying your refund is on the way. I had cancelled it in March now it’s September till I have not got any refund I had sent two mails no reply at all. Tried to contact them not Plainsboro speak to customer care at all. Horrible experience. Guys we should launch complaint with these guys 🙁
    I’ve sent 2 mails to travel@ then no replies for a single mail now sent a mail to management@.

  • Ravi Mohan Pandey August 10, 2015, 6:39 am

    Respected Sir,

    I am still awaiting for my refund on cancelled flight from Jabalpur to Mumbai on 20 Jun 15 by Spicejet whose PNR number was V65VTC, booking date 05 sep 2014 ( Amount of Rs 4,158/-). When I approached Spicejet, they informed money will be refinded through Goibibo. My contact number is 9425864575

    Your early action is requested.

    Ravi Mohan Pandey

  • Ravi Mohan Pandey August 10, 2015, 6:38 am

    Respected Sir,

    I am still awaiting for my refund on cancelled flight from Jabalpur to Mumbai on 20 Jun 15 by Spicejet whose PNR number was V65VTC, booking date 05 sep 2014 ( Amount of Rs 4,158/-). When I approached Spicejet, they informed money will be refinded through Goibibo.

    Your early action is requested.

    Ravi Mohan Pandey

  • Mohan July 31, 2015, 9:50 am

    I would like to print my name in the ticket as exactly in my passport, given name as “MOHAN SINGH” and surname as “RAJKUMAR”. In the name row of ticket booking how should I enter in the first name, middle name and last name respectively to match with the passport name. Please respond me quickly as I am trying to book it now.

    When I enter “MOHAN” in the first name, “SINGH” in the middle name and “RAJKUMAR” in the last name shows only MOHAN RAJKUMAR in the print. How can I print MOHAN SINGH RAJKUMAR

  • Mohan July 31, 2015, 9:47 am

    I would like to print my name in the ticket as exactly in my passport, given name as “MOHAN SINGH” and surname as “RAJKUMAR”. In the name row of ticket booking how should I enter in the first name, middle name and last name respectively to match with the passport name. Please respond me quickly as I am trying to book it now. I am booking ticket for New Delhi to Los Angeles

  • Mohan July 31, 2015, 9:29 am

    How can I print first name as “MOHAN SINGH”, middle name as “” and last name as “RAJKUMAR” in the ticket itenary. I have been trying to book ticket for Los Angeles from New Delhi

  • Donna June 17, 2015, 12:04 am

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  • ajay pratap singh April 20, 2015, 9:20 am

    I drop a mail on 21/03/2015 on management@goibibo.com regarding refund of payment followed by several reminders on various dates but amazed by the pathetic services for you that noboby is even bothered to reply a mail even for once.

    Ajay Pratap Singh

  • Jasmal kamar April 20, 2015, 8:52 am

    Hi team
    i have booked 2tickets from banglore kottayam in atlas travles on 30/4/2015..my operator cancelled the bus..but i cant apply for the refund in goibibo customer portal..it is getting loading everytime..i booked 2tickets on pnr RBN6RQYYX and RBNQYMV2E..please refund the amount to my account..not to go cash.

    my contact num 9400410739


  • mujtaba amin April 6, 2015, 1:35 pm

    please call me .my phone number is 08263061711

  • Anil Chauhan April 4, 2015, 8:02 am

    Dear Goibibo Staff,

    Kindly yesterday night will booked Air ticket for your Goibibo site but by mistake yr website wrong 14th July month reflect in booking Air ticket PNR NO :GUWZNN

    I request Please this air ticket Reschedule booked 14th April 04 passanges

    Also i m so many time calls yr custmercare number but its not working its is bad for Goibibo futures.

    So i hope as soon as favour me.

    Best regards,,
    Anil Chauhan

  • Ram Kumar Singh April 3, 2015, 5:51 am

    Dear sir/Madam,
    Please tell me about discount on booking of mumbai to delhi flight for dependent of defence personnel.

  • Chethan April 3, 2015, 12:44 am

    Hello Team,

    Booking ID :-HTL8TK6JM2

    I really need refund and not gocash. have sent several emails and i think they are system generated, people dont even read and respond. I do not want gocash,because i cant use the gocash as my cash even though it is my money..

    Firstly i am very disappointed with the way your website is acting these days.

    I chose to cancel and redo booking for april -15, i was able to cancel and there was no option to get refund but go for gocash and i was happy to do so because i anyway wanted to book from your website.

    The problem that i see is, When i apply Summer15 discount coupon, i can actually see the discount money and i am unable to make the payment for the same since under make payment section, the price is not updated, even if i dont want to use go cash, it still shows the original amount and not the discounted amount.

    There is something seriously wrong ,you can look at my transaction history and i have made many bookings previously and never had any problem.

    you can contact me on my number 9880049569.

    If you are unable to help me, i would like to get refund not through gocash and would go to a different website to do my booking.


  • Sanjay Varma March 30, 2015, 2:57 pm

    From: Sanjay Varma
    Sent: Monday, March 30, 2015 12:33 PM
    To: ‘management@goibibo.com’
    Subject: RE: PNR WC3MHN – Refund Status

    Dear Sir/Madam,

    More than 48 hours have passed since I escalated my grievance. Spice Jet confirmed they refunded Rs. 8,558/- to goibibo on 23rd.

    I am still not able to get any update. None of your executives answer the calls and I get sms asking me to email (which has also not helped so far).

    If I do not get any answer today, I will report to Consumer Forum and take legal action.


    Sanjay Varma

    From: Sanjay Varma
    Sent: Friday, March 27, 2015 9:40 AM
    To: ‘management@goibibo.com’
    Subject: PNR WC3MHN – Refund Status


    I had made a booking with goibibo for a SpiceJet flight WC3MHN. It was a return ticket leaving Mumbai on 30th Jan and Bangkok on 17th Feb.

    I had to stay longer so I postponed my return but could not do so from your website, so I did it directly with Spice Jet helpline. Later I further postponed and cancelled my return flight completely.

    Spice Jet showed a refund amount of Rs. 8,558/- which after a month they refunded to the agent through which I made the booking. In this case GoIbibo.

    On your website there is still no record of the refund. Your helpline number always never connects me to an executive. I wrote on you so called express customer care and very caringly they informed me that I made the report on the domestic flight page so they will ignore my request. Your international flight page did not let me report as I said you already travelled.

    I hope you give me some information on my refund status. Please do not ignore.


    Sanjay Varma |

  • sibi March 25, 2015, 1:54 pm

    worst customer service ever seen

  • sibi March 25, 2015, 1:37 pm

    I have cancelled my bud ticket an hour before of departing time,also i saw “you have cancelled your bus ticket” in my screen.But after an hour later got a cal from your team and saying that “we cant cancel the ticket due to some reason, so that will not refund ” Then why u showed me that your ticket has cancelled and even after your cal i could not reach the bording point. i guess i have not done any mistake regarding this, you to pl concern this issues and give my money back as much u can refund me. hope goibibo will believe and respect their customers, i do.

    pc: even i have not traveled in the bus you showing me as traveled.

    do needful

  • Venkatasivareddy March 24, 2015, 8:57 am

    I have not gEt my refund amount.
    I went to your office in bangalore there is no office. Shifted that office.

    Send me your land line number.

    • Jasmal kamar April 20, 2015, 9:37 am

      you got new office??

  • vijay bhatt March 12, 2015, 5:07 am

    customer care not answering

  • Jebastin March 5, 2015, 7:07 am

    It’s really a worst site

    No customer service .

    I have booked a ticket in goibibo and the bus service(RSR) was cancelled all of a sudden.

    Now the goibibo site not refunding my 700 Rs.

    Please don’t ever book ticket here.

    • Jasmal kamar April 20, 2015, 9:38 am

      even iam having same problem..you got your money??

  • swati March 5, 2015, 4:23 am

    I have booked the ticket from goibibo i cancelled but goibibo did not refund my amount. never book ticket from goibibo.

    • Rahul March 18, 2015, 7:18 pm

      such a cheater they are. we all are have to together and fight for our money. if any intrested then email me on rahulsoni121088@gmail.com

    • Jasmal kamar April 20, 2015, 9:42 am

      you got your money back?

  • Ritu March 3, 2015, 8:37 am

    Worst services ever! You can’t talk to a customer care executive in the number. They have not refunded my two amounts worth 3800 and 44000. I have written many a times and talked to them a couple of times till the time my upcoming booking was worth them. After that no response from them.
    Bunch of cheates!!!

    • Rahul March 18, 2015, 7:17 pm

      such a cheater they are. we all are have to together and fight for our money. if any intrested then email me on rahulsoni121088@gmail.com

  • Dr.Mandar Bhunje March 3, 2015, 8:02 am

    Dear Sir/Maa’m

    As i’m being loyal customer of goibibo, i had booked flight tickets for my international journey. But, due to some reasons I had to cancel my return ticket.Its been over six months now and I still did not get refund..initially your representatives had replied to my mails and convinced me about the refund.But,now a days I neither get a reply to my mails nor somebody talks over the call center number.This is a complete fraud and i would like to take a serious action against it.

    You can call me( Dr.Bhunje) on +918237112059 / +919423581334

  • Khushboo February 28, 2015, 9:10 am

    I want to talk your representive not your machine. I booked ticket durg to pune,but my belence has reduce and ticket was not booked.money was not return 2days after ticket book.

  • Pradeep John February 26, 2015, 12:11 pm


    I have booked for Spicejet SG-624 17:35 GAU 21:40 MAA on 2nd May, 20125 and return on 12th May, 2015 on Spicejet SG-621 06:05 MAA 10:15 GAU in GOIBIBO web portal on 25th February, 2015. An amount of Rs.19528 was debited in my account.However no ticket was booked. I contacted Goibibo and they have told me no ticket was booked.

    I spoke to bank and they have given the CITIBANK APPROVAL No.682526 is given for the 1st transaction and my amount of 19528 was debited from My credit card. Only the 2nd transaction which declined due to insufficient funds. The 1st transaction has gone through but ticket was not booked.

    Please pass my transaction, ticket and also Gocash of Rs.1500. I am not yet able to contact your firm. This is very sad. this will be my last booking in goibbo. POOR SERVICE.

    I can never able to speak to a human my number is 9884087680, your computers are not LETTING ME INTO YOUR SYSTEM to resolve my QUERY. SO DUMB. I HAVE BEEN A loyal goibibo customer for many years.


    Pradeep John

    ———- Forwarded message ———-
    From: MuneerWIGTDOM
    Date: Thu, Feb 26, 2015 at 12:52 AM
    Subject: Re: [#195776] Amount Debited (Rs.19528) but Ticket not booked.
    To: praddy06@gmail.com

    Dear Customer,

    Greetings from goibibo.com!!!

    This is in regards to your query regarding payment Deduction.

    We would like to inform you that we did not receive your payment,because the transaction was failed,if your amount was deducted you need to check with your respective bank, for further details check the attachment below.


    Date of Transaction 2015-02-25 21:03:27 Transaction Fee 19,528.00
    PayU ID 281713499 Discount / Cashback 0.00
    Transaction ID GOFLDb97a81424877966 Amount 19,528.00
    Merchant Name goibibo Status Failed
    Product Info travel-GAU-MAA-20150502-1735-20150512-0605
    Payment Type EMI Bank Ref. No. zzzzzz
    Bank Name 6 Months Name on Card Pradeep John R
    Card Type MASTERCARD Card Number 554637XXXXXX1664
    Payment Gateway PayU / CITI Error Message Transaction failed because the customer does not have the necessary funds or he has given a wrong expiry date.

    Its faster to write us at goibibo express care, please log on to http://www.goibibo.com/support and submit your query to get a response from us really quick.

    Kind regards,
    Goibibo Team

    On Wed, 25 Feb at 9:41 pm , Praddy06 wrote:

    I booked for Spicejet SG-624 17:35 GAU 21:40 MAA on 2nd May, 20125 and return on 12th May, 2015 on Spicejet SG-621 06:05 MAA 10:15 GAU

    An amount of Rs.19528 was debited in my account. I am trying to reach Goibibo for confirmation but of no use.

    My number is 9884087680.

  • krishna reddy February 25, 2015, 4:58 pm

    i booked a bus ticket from bangalore to guntur. But seats not filled on that time..so bus will be cancelled. . i already ask customer care but they didnt respond my call.. plz help me.

  • Jayant Soni February 25, 2015, 2:13 pm

    I ahd confirmed bookings on Spice Jet flight no SG171 from Delhi to Aurangabad on 16th Dec 2014.The flight got cancelled. Since then I am following up for my refund of Rs21386.00 though they got the refund from the airlines on 24th Dec2014 itself. Contacting the executive is just impossible I am being taken for a ride. This is just cheating the customers. i feel I am left with no option to to initiate leagal action. I was given the no of Ms Anjali Singh By Mumbai office but also has no time to answer the call . Their intentions seems to be doubtful. I will stongly advice not to book your tickets through this site.

  • Aakash Bansal February 24, 2015, 3:49 am

    I have booked the ticket from goibibo and flight was automatically cancelled and they did not refund my amount rs 7700. neve book the ticket from goibibo. Worst site.

    • Jayant Soni February 25, 2015, 2:15 pm

      I fully agree with you Mr.Bansal

  • Sal February 15, 2015, 10:43 am

    Y some u have a customer service no where we can speak to a human, your computers are not smart to resolve our quieries

    Call me ASAP on 9967076655

    if i face any problems for my current ticket, then I will do a case on your MD’s…..

    • Goibibo February 18, 2015, 1:26 pm

      Dear Sal,

      We tried reaching you on the no. advised, please advise if you faced any issues using our website.

      Kind Regards
      Goibibo Team

      • Dr.Mandar Bhunje March 3, 2015, 8:02 am

        Dear Sir/Maa’m

        As i’m being loyal customer of goibibo, i had booked flight tickets for my international journey. But, due to some reasons I had to cancel my return ticket.Its been over six months now and I still did not get refund..initially your representatives had replied to my mails and convinced me about the refund.But,now a days I neither get a reply to my mails nor somebody talks over the call center number.This is a complete fraud and i would like to take a serious action against it.

        You can call me( Dr.Bhunje) on +918237112059 / +919423581334

    • karan jain February 26, 2015, 9:32 am

      They are big scam Como. I have just canceled my ticket from delhi to Mumbai but I didn’t get my money back in my gocash
      Done scam with us and nw I am calling to the customer care but no service
      Big big scam
      8588868581 call me if u have Lil bit ashamed to the customers

      • karan jain February 26, 2015, 9:45 am

        Really fu**ed up from their service reallly

  • khushboo bhatt February 11, 2015, 7:40 pm

    Hey.want to talk to one of your representatives as regarding to the flight tickets.please talk to me.my amount of Rs5262 got deducted still didn’t got ticket.

  • dr somna dheer January 29, 2015, 10:51 am

    please email me link or e tickets for my booking from jaipur to goa via mumbai on 6th feb 2015 and return flt on 9th feb .my reg mob no is 9887494648., so that i can print the same , thx!
    dr somna dheer
    email -gulbirrekhi@gmail.com

  • abdul rehman January 26, 2015, 3:56 pm

    dir ,sir

    we are from faisal travels mumbai-400008
    i want to make account in your sid goibibo

  • Rahul S Bhalesain (G.M.) January 13, 2015, 12:27 pm

    Dear Sir/Madam
    i am interested to have business with you. can anyone of you contact with me. as soon as fast.

  • PRAVIN GOMASE January 12, 2015, 7:03 am

    Dear sir
    I face the problem during the package of booking to goa from mumbai to to on date 15 Feb. 2015 and treturn 18 Feb 2014. so solve the problem during booking.

  • Naveena kala December 6, 2014, 9:53 am

    i had book my ticket on August 12 with booking id of 926e1407824870…..and again i cancelled it on the same day evening nearly 4’o clock….and i got a message that your amount will be refunded within 2 days…but 4 months passed away…i did not get any amount as refunded from your side….i use my debit card for my booking process…see i do not have goibibo account…..i did not get any refunded amount still…i m having all details with proof regarding not refunded…..this is the worst experience i had when i am booking the ticket by using your website….within two days i want the refunded details or else i am going to file this all details in consumer case…..vkala92@gmail.com….i want immediate reply for my mail…..and also i had tried for your customer service;every one is giving very good response….bye

  • INDRAJIT BANERJEE December 5, 2014, 11:47 am

    Hi Team,

    Please call me and advise, i m unable to book the flight ticket from http://www.goibibo.com.

    indrajit banerjee

  • Saurabh October 6, 2014, 12:31 pm

    Respected Sir/Madam

    I am not good at writing feedback and I know my feedback will not impact the way Goibibo.com runs. Although, I have few questions.

    I have purchased 2 bus ticket from Goa to Bangalore (PNR No. 9QVATF) in Leyland A/C Seater Maharaja push back (2+2) of Varsha Transport for 5th October at the rate Rs 2000/ per ticket from Goibibo.com.

    The bus supposed to leave Goa at 8.00 PM, However, I got a message from the transport company at 3.15 PM that “Dear passenger, Got to Bangalore cancled, ur amt will refunded to ur account” (exact word of message).

    As I received the message, I called to Goibibo.com call center and inquired the same. The lady who taken my call told me she will check with the Bus operator and get back to me. However, I have not received any call back from Goibibo.com. After that at 5.00 PM, when I supposed to leave my hotel, I again called Goibibo call center. This time a guy picked the call taken all details and asks me to hold for few minute. And as usual he did not get back to me. In the meantime, I am trying to call Transport Company but no response.

    Since, I have to reach Bangalore on 6th Oct 2014 on any cost. I rushed to Bus station. What I found there that same bus (Leyland A/C Seater Maharaja push back (2+2)) standing there and charging Rs 2500 to 3500 per ticket (as the case may be) to Bangalore. As it urgent for me to come back to Bangalore the same day, I paid 2700 per ticket for 2 tickets.

    After that when I inquired around the bus station, I got feedback from few ppl that Varsha Transport do this very often (I don’t know the truth).

    Now here is my question.

    1. When I will get my refund.
    2. What action Goibibo will take again Varsha Transport or goibibo promoto these type of activity.
    3. What action Goibibo will take again call operator who not responded back.
    4. When there is cancelation charges when passenger cancelled the tickets, what penalty Goibibo will impose on bus operator when they cancelled the tickets.


  • Shailandra Kumar September 12, 2014, 9:58 am

    shailandra kumar

    Sep 8 (4 days ago)

    to travel

    Dear Sir/Madam,

    I have booked return ticket from Goibibo on 19th Jul 2014 for New York (USA) by Qatar Airways with booking PNR No.YRK59V.

    Travel date was 5th Nov 2014 and return on 25th Nov 2014 and paid through Amex credit card.

    I requested cancellation of on 15th Aug 2014 with Ref No.AMDYRK59V and received mail that


    Your cancellation request is currently under process, our team will contact you in case any further details are required from you.

    You would receive the applicable refund notification within next 2 working days.

    Cancellation Details:
    Booking No: AMDYRK59V
    Trip: Bangalore to New York
    Airline Qatar Airways
    Date of Travel 2014-11-05
    No of Tickets 1

    Again contacted customer care and spoke to manager Mr.Jagmeet and go guarantee that refund would get credited with in three working days without fail but till date refund not received

    Again contacted customer care and spoke to two executive and they disconnected the phone and the name of lady executive is Miss. Sweety. I tried again and no response from customer care and disconnected.

    Later spoke to Mr. Rahul Team leader and got commitment that refund would get credited by 12th Sep 2014

    and admin charges of goibibo will be waived off.

    I am unable to pay to my Amex credit card and bank charging 3.6% interest per month.

    I am disappointed with Goibibo service, this harassment and worst experience.

    I am going to post this on face book page of goibibo and file case in consumer court if refund not received by 12th Sep 2014.

    With Regards

    Shailandra Kumar


    ———- Forwarded message ———-
    From: goibibo
    Date: Mon, Sep 8, 2014 at 8:04 PM
    Subject: Dear Shailandra, Relax ! Your refund is under progress – Booking ID AMDYRK59V
    To: shailandra2004@gmail.com

    Booking ID: AMDYRK59V

    Booking date: July 19, 2014, 6:23 p.m.

    Refund Status

    Relax! Your refund is under process.

    This is in reference to your refund request for booking ID AMDYRK59V. We are maintaining a regular follow up with the airlines to expedite your refund as we understand you are waiting for your refund eagerly . We process all regular refund cases within 24 -48 hours of cancellation request from our customers however since your refund application falls under a special category its taking us usual longer than usual .

    Please note that apart from above mentioned regular full refund cases of completely unutilized tickets (before departure and as per applicable cancellation policy) , airlines may take longer to process refunds on the following cases ,

    •Refund of tickets against flight cancellation by airlines
    •Refund on Partially used ticket
    •Refund on no show tickets
    •Refund after travel date
    •Refund due to visa rejection
    •Refund application on any non refundable ticket due to any medical exigency or death in family

    In all above scenario’s , airlines may take up to 45 days to process your refund from the day you submit all the relevant documents to us .

    Please feel free to write to us at travel@goibibo.com in case you have any further queries I reference to your refund .

    Apologies for the inconvenience caused!!

    goibibo team

    Customer Service1860-258-5858/+91-9213025552 ( 24×7 )

    Book with goibibo mobile App

    ibibo Group Private Limited, Pearl Towers, Plot No 51, Sector 32, Gurgaon-122002. (India)
    shailandra kumar

    3:16 PM (9 minutes ago)

    to management

    Dear Sanjay Bhashin,

    I am not received my refund from past 25 days and spoke to customer care several time and sent mail also but no resolution of issue.

    Pls resolve the issue other wise I have to file case in consumer court and post this in your face book page.

  • Michelle August 8, 2014, 11:19 am


    I have Booked my ticket in the month of April to Canada and I have booked refundable ticket just to be on the safer side as my Visa was not Confirmed.

    But in the month of June i got my Visa result as rejected. Hence i have to cancel my ticket.
    But when i contacted Goibibo i was told my ticket is not refundable and that i can claim only Tax.

    While booking the ticket i have my Ticket break ups of the Fare which says
    Basic Fare + airline fuel charge Rs 66200
    Airport Fee- UDF/ADF/DF Rs 1232
    Passenger Service Fees Rs 294
    Taxes Rs 87,598
    Airline Ticket price Rs 155324

    If i have to claim only the Tax, why was i refunded only with Rs. 8448/-

    Please Let me Know in which basis it was deducted and why so much amount?


  • Jayesh May 30, 2014, 2:03 pm

    Had a horrible experience with Go air and apparently ibibo as they never despatched the amount of refund, After cancellation of flights and promising to refund from last 4 months. In spite of confirming all details required by them . Talking with ibibo 6_7 executives ,
    Receiving assurance from all for refund.did not help. They never provided their senior authorised person number or their email.
    Highly disappointing from ibibo .

  • Dr Ishwar Gilada April 12, 2014, 6:52 am

    Dear Sanjay and team,
    Subsequent to my mail correspondence with you/your team,
    I had called GOIBIBO and had a talk with Mr. Rakesh around 6:30 pm.
    As till then nothing had happened for confirmation of our seats, on my request he had escalated the matter to higher level.

    Later on around 8:30 pm Supervisor Ms Roma called me and apolegitically telling that the flts could not be confirmed and tickets of our booked flights can not be issued. She said there is some technical issue with GOIBIBO and Air Berlin; which hasn’t been sorted out. She was telling me to take full refund. She had also suggested Virgin Atlantic airline for the same set of dates, and said tkts are around Rs.54,000/- per person; which is higher by Rs. 10,000/- per person in comparison with Air Berlin/Etihad combination that we booked. This is not agreeable to us, so I requested to take-up the matter at higher level.

    I had even suggested that we are willing to leave Mumbai on 23 May 4:50 am by the following set of Flts:
    04:50 Mumbai (BOM) 06:25 Abu Dhabi (AUH) FlyDeal ECO AB4107 Etihad Airways
    08:35 Abu Dhabi (AUH) 13:40 Dusseldorf (DUS) FlyDeal ECO AB7461 airberlin
    17:00 Dusseldorf (DUS) 19:30 New York NY (JFK) FlyDeal ECO AB7480 airberlin

    Returning the same set of flights that we booked earlier.
    This will off course spoil our night of 22nd Nov. at Mumbai airport and half day time at New York. But we are willing to take up this, just to make peace with booking.
    This makes a fare difference of Rs. 1400/- person ; which should be borne by GOIBIBO.

    On telling her about my correspondence with the management team, she requested me to take-up the matter with your team again.

    Hence this reminder/ mail.
    Thanks again.

    Dr. I S Gilada,

    Consultant in HIV/STDs

    President, AIDS Society of India (ASI)

    Unison Medicare & Research Centre,

    Maharukh Mansion, Alibhai Premji Marg, Grant Road (E), Mumbai – 400007

    Tel +91-22-23061616; Fax: 23000016

    E-mail: gilada@usa.net / drisgilada@gmail.com / asi.asicon@gmail.com

    Website: http://www.asi-asicon.com / http://www.asi-asicon.org

    —— Original Message ——
    Received: Fri, 11 Apr 2014 05:15:21 PM IST
    From: “DR GILADA”
    To: management goibibo
    Subject: Re: Re: Not Generating Tickets booked yesterday.

    Thanks a lot for your quick n convincing response. Its amazing that the top
    management takes responsibility to resolve the issue in a time bound manner.

    —— Original Message ——
    Received: 04:57 PM IST, 04/11/2014
    From: management goibibo
    Subject: Re: Not Generating Tickets booked yesterday.

    Dear Dr. I S Gilada,

    Greetings from GOIBIBO!

    At the outset, we regret for the inconvenience caused to you.

    We are looking the issue on priority and we will update you as your query
    progresses and will try to close this for you before today EOD.


  • Dr Ishwar Gilada April 12, 2014, 6:45 am

    Dear Sanjay,
    Is there any way I can talk to you or one of your colleagues at a senior position.

    Three of my BOM-JFK tickets booked with GOIBIBO are waiting the tickets to be issued for two days and your customer care no satisfactory answer, beyong asking me to take full refund; which I dont want to.


    Dr. Ishwar Gilada: 9820081566

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