Ford India Customer Care Contact Details

Ford cars are manufactured by Ford India Private Limited. It is fully owned subsidiary of Ford Motor Company. The modern Ford India Private Limited began its production in 1996. Ford India manufactures and distributes automobiles and engines.  Ford’s business has a strong workforce of 10,000 employees. Some of the products of Ford India Private Limited are Icon, Endeavour, Fiesta, Figo and Classic.

Now if you to know more about Ford and want to contact the company then you can use the contact details we are mentioning here.

Ford Customer Care Number :  044 – 60002500

Ford India Toll Free Helpline Number : 1800-425-2500

These are the toll free number and a telephone number provided by the Ford. If you have any query or complaint or you need any support then you can call on these numbers anytime and these are available at service 24 X 7 in all 365 days.

And if you want to contact Ford India Private Limited via mail then you can mail on the below mail address.

Ford Customer Care Email: custmail@ford.com

Ford Plant Contact Details

In case you want to contact or visit the plant of Ford, so for the purpose we are sharing its contact details. Here we are mentioning the full address and the telephone number provided by Ford.

Full Address: Ford India Pvt. Ltd, S.P. Koil Post, Chengalpattu – 603204 Phone Number: 91-44-67403333

Ford Corporate Office (North) Contact Details

Now if you want to contact the head office or the corporate office of the Ford India Private Limited then you can use the information we are providing. We are mentioning the full address, telephone number and fax number of the corporate office. Check it out below:

Full Address: Ford India Pvt. Ltd., 3rd Floor, Building 10 C, DLF Cyber City, DLF Phase II, Gurgaon – 122002, Haryana.

Phone Number: 91-0124-3873001
Fax Number: 91-0124-3873999

Ford Regional Offices Contact Details

Here we are sharing the contact details of the regional offices of Ford India Private Limited. We are sharing a list of regional offices with full address, contact number and fax number of each office. Now you can see the list below:

Location Address Phone & Fax Number
West Ford India Pvt. Ltd. 301, Central Plaza CST Road, Kalina Santacruz (E) Mumbai – 400098 91-22-67024300
022-67024305(Fax)
South Ford India Pvt. Ltd. Block – 1B, 1st Floor RMZ Millenia Business Park 143, Dr MGR Road, North Veeranam Salai, Perungudi, Chennai – 600096 91-44-24551500
044-24559965(Fax)
East Ford India Pvt. Ltd. 6th Floor, Unit # D2, Aakash Tower, 781 Anandpur, Kolkata – 700107. 91-33-40073930
033-40073934

Now if you want to have a look on the products of the Ford India Motor Private Limited or you want to know anything about the company then you can visit the official website of the company. Check it out below:

Ford Official Website: www.india.ford.com

{ 54 comments… add one }
  • Nilesh Dholariya September 27, 2017, 9:38 am

    Dear Ford India Ltd.
    I purchased car of your company with following details
    Model: Ford Ecosport Titanium 1.5 TDCI (Diamond White Colour)
    Dealer: Jai Ganesh Ford, Juagadh, Gujarat
    Sales person: Shailesh Parmar & Mahesh Sojitra
    Chassis no. : MAJAXXMRKAHR66373
    Date of purchase: 29.06.2017
    Complain:
    1) At the time of vehicle delivery, sales person informed me that reverse parking camera would be
    installed after one month but not yet not install and answering like that company is not providing
    same item.
    2) What about the Rupees 4000/- voucher for delayed of camera till date I don’t get it from dealer.

    I frequently call on your customer care Toll Free help line no-1800-425-2500 and your executive was replied that sir wait please……..(Wait has No Limit)…………….just thinking for a second.
    All the above problem the delayed by company. Dealer is not Responsible for it.
    All these matters mentally harassed me.
    If my problem will not solved within week. I will complain in customer court by legal process on company.
    Why you people loosed the company image from public domain.
    Kindly look in to matter & oblige.

    (N. D. Dholariya)

    Nilesh Dholariya
    7777930601 Gujarat

  • Somenath Chatterjee August 18, 2017, 11:25 am

    Dear Sir,

    The subject of this mail will be revealing my state of mind. I have purchased a Ford Fiesta Classic (Limited Edition – Petrol) from Kaikan Ford, Kolkata in Oct’12. I have been driving this car & am extremely happy driving this car. The driving comfort of this car is immense & I do not want to sell this car even if I purchase another. The car is in A1 condition as I always main it & get servicing from Ford Workshop. I have purchased 4 TYRES for 20k last week as advised by Ford workshop.

    On 14th Aug’17, there was torrential rain in Kolkata. I work with Vodafone & my office is near Haldiram, VIP Road, near Kolkata Airport. This area got flooded & unfortunately my car’s engine got damaged due to water inflow inside engine as diagnosed by Ford Workshop. They have given an estimate of 1.5 lacs for repair of the engine.

    With this high estimate, I stand nowhere. I am left without any option other than to scrap this car. THIS IS A REAL PAIN FOR ME. AS I SAID EARLIER, I WANT TO HAVE THIS CAR WITH ME (Ford has discontinued this model). My humble request to Ford Customer care, please help me with possible discounts to get this car back running. I will be ever grateful towards this brand FORD.

    At present my car (WB02 AB2231) is at your Kolkata Workshop.

    PLEASE HELP.

    Regards,
    Somenath Chatterjee
    Vodafone India Ltd.
    09830074086

  • Rambabu ghanwat August 3, 2017, 11:27 am

    sir, ???? ???????? ??.??. ?? ????? ??????? 1,9,2016 ?? ????? ?? ???? ???? ke.c.ford se.??????? ???????? ?? ?? ??? ?? ????? ????? ?? ??? ?? ???? ?? ?? ????? ?? ??? ??? ???? ??? ??????? ???? ????? ?? ???? ??? ????? ???? ??? ??? ??? l thanks

  • Sunil kumar sharma July 11, 2017, 6:40 am

    Ï purchage Ford Figo Aspir in december 2016 from K. S. Ford Bhilwara Rajasthan. But Last four months service center closed. My car fort service due. Due to service centre not hère.If Amy damage in my car Who is responsable in
    gurantee period. So please provide service centre in bhilwara City. My mail Id sharmasde@gmail

  • ANU May 5, 2017, 4:10 pm

    Hello sir and mam i am anu and i m also doing work in ford i want to do worl with ford india so please help me for my best carrier

  • Dinesh Lokhande May 1, 2017, 8:52 am

    I had purchased one Ecosport on 18 Feb 2017 from Sai Sakshi dealer at Pune.
    To my surprise car was delivered with out PDI. hardly 200 mtrs from dealership some noise started coming out of the car. It was immediately informed to dealer, but dealer insisted to take the vehicle home and said they will rectify next day. After some time noise increased and later on we realized front Tyre has only one nut. same complaint registered with company also but no body is bothered in this company to take care of such things.
    Company is pathetic???

  • roshan March 8, 2017, 5:50 am

    Ma sound sistm not working

  • Himanshu March 5, 2017, 4:36 pm

    Myself himanshu chaudhary had purchased a Ford endeavour 3.2 titanium from gautam budh ford. I sent my car for service in delhi ford and they receive my car app. At 11:30 5/3/2017 they promise me our will be done at 4 pm but i had my at 7 pm and the car totally dirty from outside and inside . Now i m totally disappointed from my car service.

    Hope to get immediate solution to this problem so that our goodwill continues.

    Thanking you,

    Warm regards,

    Himanshu chaudhary
    C-34 sec-23 sanjay nagar ghaziabad u.p
    9711849874

  • mangat singh February 15, 2017, 6:29 pm

    Nice for this

  • v.sathasivam January 20, 2017, 8:56 am

    vehicles TN 84 X 1977

    Contact as
    9843298793

  • v.sathasivam January 20, 2017, 8:54 am

    Reminder no action till now?

    To
    Ford india

    Subject: Back side silver sticker complaints

    Dear Sir/ Madam,

    Myself V.Sathasivam had purchased a Ford Figo aspire Trand from Akshaya Ford, Madurai Delivery date in 21.9.15
    car back side silver sticker complaints in first service
    service center is 2 days waiting but my car problem no clear in the showroom few months but no solution. 3 times i am calling… no response no calling..

    So now with this I have wasted lot of time and energy and cannot bear further.

    Hope to get immediate solution to this problem so that our goodwill continues.

    Thanking you,

    Warm regards,

    Sathasivam V.
    Lilly printographs
    1722 A P.K.N.ROAD
    SIVAKSI.

  • yogesh trivedi December 11, 2016, 9:12 am

    Dear Sir,
    I m planning to Upgrade my car , I am a loyal customer of Ford. earlier I had Ford ICON ( UA 07 D 2728) than I purchased Ford Fiesta ( UA 07 T 2600) Diessel version , I am owner of tow car ( Fiest and Wagnor) Now I am planning for Ford ECOSPORT. I visited nearest dealer ( Bhagat Ford Dehradun) I want to exchange my both car and plannig for ECOSPORT, I called them so many time but i am not getting any respose from dealer I think they are not intrested to deal with me so i will switched to another car company,

    Thank you
    Yogesh Trivedi
    8126927173

  • RAVI PRASAD December 2, 2016, 8:10 am

    Reminder no action till now???????

    To,

    Ford India.

    Subject: Both front Doors badly rusted (details- model- FIESTA 1.4 SXI TDCI
    Yr. of manufacturing 2011, Engine/ Chassis no- BD2983, Registration no.- JH 05AJ 1620).

    Dear Sir/ Madam,

    Myself Ravi Shankar Prasad had purchased a Ford Fiesta 1.4 from Jayashree Ford, Jamshedpur vide Invoice number# JMPL/CAR/096/11-12 dated: 06.06.11.

    I would like to state that my car is very well maintained and is much cared by me. Till date it has only covered 37,258 Kms. I would like to state my concern that both Front Doors of my Car is badly Rusted. This Rust is just below both the Rear side looking mirrors. I have discussed this with your dealer and they say it is irreparable. I park my Car inside a covered garage at my home. I feel there is some problem with the quality of sheet used during manufacturing.
    I am surprised how come such a world class company is having no control on the input and the process.

    Now the only way I see is replacing both the Doors under Manufacturing or Material defect. Also please find the photographs attached for your reference.

    Further I would also like to state that we hold 10 Ford brand Cars at our Company. This was also a factor which motivated me to go for a Ford Car.
    Now i am struggling with this problem since last few months but no solution.
    So now with this I have wasted lot of time and energy and cannot bear further.

    Hope to get immediate solution to this problem so that our goodwill continues.

    Thanking you,

    Warm regards,

    Ravi Prasad

    Product Head,
    Vice President
    (M: 09334806137)
    Propeller Shafts
    RSB Transmissions (I) Ltd.

  • sheela a kumar November 25, 2016, 3:52 am

    I had bought a ford figo dielsel on dec2011 and run only abt 28k kms. Within the past 3 months i had to change the fuel injection 3 nos. This has caused incosiderable inconvenience and financial loss to me. Im not confident now of taking my car for long distance. Moreover the pipe of the ac is below the engine in front and exposed which causes easy rupture and i had to suffer the same. Will the company do something and compensate me and correct this anomaly. Ive really lost faith in the brand ford.

  • Babul Neog October 17, 2016, 7:58 am

    i brought eco sport two months ago. but on the 3rd oct 2016 when i drive my car in the plain road my drive side looking glass fall down automatically without any accident happen..when i want to give the complaint to the dealer(TI Ford Tinsukia).
    they didnt pay any attention. hope you slove my problem as soon as possible. Shame otherwise i will go through consumer court.

  • Sagar October 8, 2016, 3:24 am

    Hello sir
    Myself own a ford ecosport rj42ca6777.
    I have a complaint against dealer or ford India.
    First dealer promised me to repair engine’s oil consumption problem under warranty. He put my car under observations for a month. Then after confirmation of problems he opened engine and after that suddenly he started denying.
    Whatever he says now, but I am not satisfied. I know many of ford ecosport engines got failed and then repaired even after warranty. Its a very common technical failure in this model.
    I think it should be repaired or replaced under warranty
    Thanks
    Sagar
    my cell phone no.9829230154.

  • Sagar October 8, 2016, 3:12 am

    Warranty issue, dealer assured to repair my ford ecosport engine, but after opening engine denying. Says you may have to pay rs two lac as engine have to be replaced. We don’t cover it under warranty

  • Ford customer care October 2, 2016, 12:08 pm

    Hello
    Sir iam perches a new figo trend model diesel at 24/08/2016 for Shree Sai vehicle Pvt Ltd jabalpur m.p.a and I del to your dealer before perches hi is a give a free insurance (0dipht) bes and also give a free car aseseries only 7,10,000 only so iam agri but hi is a chhiting with me because suddenly ma car accident at 26/08 due to driver site well damages so I request to Shree Sai ford take a my car and give v best service but hi is no any responses and ani action so I arrange person vichel and derived niar service center Sai nath ford Indore MP and hi is a told jabalpur delir is a not ped RTO and not ped insurance amount so iam very very tired and and I take about but hi is not proper response and hi is give a normal insurance so exis pad extra reparing amount and at present is not rady my car sir he is a very big cheater so please seaport and hallp me please sir im midil class man ate time is not give my car thanks to you
    Umesh vishwakarma
    Mo 8305651247
    M.p. jabalpur

  • Aditya Champawat October 2, 2016, 11:31 am

    This Is fourth day can anyone please let me know that just because of the FAULT of the manufacturing plant why should me and my family face and are forced to take the repaired car within 27 days of the purchase.

    Neither any of the person from the customer care has responded yet with the action taken to resolve this issue. This is for sure that we will not take a car that is being repaired because of the manufacturing fault by the company and the negligence of the company people and the dealers me and my family is facing the problem. The company has provided me a demo car which I will be returning on Monday 11th September 2016 and if we do not get the replacement by Monday then we will be forced to go the COURT OF LAW for Justice.

    The Dealer O.S.Ford the sales manager and the technical manager are not providing a relevant answer. Every time when I talk to them they forward their call to the Service Head Mr. Govind Singh Ji. According to him the car will not be replaced and they have ordered the part from Chennai Plant and once they get the part they will fit and will inform me to take the car.

    I Just have a humble request that why should I take a car that is being giving me technical issues from the very first day and now the AC manufacturing fault is there and the service people has opened the complete car the floor matting and the seats and also the AC the Dashboard for the AC part Fitment.

    I want to ask the senior authority that once you earn and pay 8.52 lacks and provide a new car to your family with great emotions just because of the fault of the FORD company it gets completely opened from inside and providing again with completely repaided will you will agree to take that .

    I THINK THE TRUST THAT I BEULD IN WITH THE FORD JUST BECUSAE OF THE OLD CAR OF MINE FORD FIGO THAT DEALER AND THE COMPANY HAS MADE ME FEEL THAT NOW I HAVE TAKEN THE WRONG DECISION OF TAKEING THE CAR OF FORD AGAIN WHERE THE PEOPLE OF THE FORD AND DEALER STAFF DO NOT ALSO HAS THE SENCE OF AUTHORITY TO PROVIDE A BETTER REPLY.

    I AM SORRU TO SAY THAT IF THE CAR IS NOT REPLACED THAT I WILL BE FORCED BY THE COMPANY TO GO TO THE CONSUMER COURT FORUM TO TAKE JUSTICE AND TO MEDIA AS WELL.

  • Aditya Champawat October 2, 2016, 11:26 am

    This is to bring to your kind notice that I am an old customer of O.S Ford Jodhpur India My Name is Aditya Singh Champawat. We have already used the Ford Figo earlier RJ 19 CC 3516 in past 5 years and has driven 184000 KM and was satisfied with the performance of the engine.

    After doing a complete study of various cars in the same segment of sedan as I had a trust of Ford safety and stability performance I bought another car FIGO ASPIRE RJ 19 CG 2610 . But I think that FORD has totally dissatisfied me regarding the fitment done to my car from the manufacturing plant itself.

    I bought the car on 4th September 2016 at 2 pm and on the very next day there was a engine light that was showing on the 5th Septmeber 2016. I went to the O.S. Ford and got it checked. The technical person checked the car and used his laptop to get it light resolved.
    On the 6th September 2016 again in the morning the engine light started and again I visit the OS Ford to get the light checked. They again followed the same process and the light got removed at Jodhpur. After going to Udaipur driving 264 km on the 7th September 2016 the light again got reflected. I informed to Mr. Govind Singh Ji and he told me to get the car checked at Ford Udaipur. Then after driving the car again for 100 KM the light automatically got resolved.

    Now after 5 days when I cleaned the car I observed that the complete matting for the car is drained with water. On the first instance I thought that might be the water bottle has leaked. So I cleaned the car with a mob. On the second day again the card was filled with water.

    When I returned from Udaipur on the 27th September 2016 I got the car checked with Mr. Govind Ji again at O.S.Ford he told to leave the car at workshop so that the matting can me opened and the mistake is being detected on the 28th September the car was delivered and on 29th September 2016 I was told that the car AC fitment of the dranage Knob is not there in the car due to which the dranage is happened. When I told to get it fit and give the car they told it is not available in the stock and another 3 day it will take to get the things done and this is being informed to the dealer owner.

    It is their gesture that at least they have ordered the equipment. Now my question is to the plan people that is does the people in the plant do their work of Quality check and if that so then why this car was done OK tested without a checkup. My entire car which is purchased 27 days back is being completely dismantled just because of the mistake of the FORD.
    I would request the FORD company to give me a new car instead of this completed dismantled car. After spending 8.52 lacks if still in have to take a car that is being giving trouble from the very first day. Who is responsible for this.

    Can any one answer me what is the solution for this from higher management because that dealer and the workshop in charge is not able to answer me anything in written. …. In a simple way I AM NOT INTRESTED in taking a car that is being dismantled in 27 days. I would request the company to resolve the matter earliest possible as this has already given a good loss in my business of continuous visits to the workshops.

    IT IS JUST BEAUSE OF THE NEGLEGANCE OF THE FORD COMPANY PEOPLE THAT THEY HAVE PLAYED WITH THE EMOTIONS OF A PERSON WHO HAS INVESTED HIS HEARD EARNED MONEY OF LACKS.

    I WOULD REQUEST THE COMPNAY TO CHANGE THE CAR AND PROVIDE ME THE NEW CAR FULLY CHECKED AT THE PLANT AND WITH COMPLETE QUALITY CHECKED.

    IF THE COMPANY AND DEALER TAKE CARE IN THIS WAY REGARDING THE BLUNDER DONE BY THE FORD PLANT PEOPLE I AM SORRY TO SAY THAT SOONER THE CUSTOMER LIKE US WILL LEAVE OUT FAITH ON THE FORD.

    I WOULD ACCEPT AN IMMEDIATE REPLY ON THIS ……???????????????????????????? FROM THE HIGHER MANAGEMENT.

  • Gaurav October 1, 2016, 5:11 pm

    My figo car 4 tyer problem
    Running by 25000
    13 for 2015 ko gwaliar ford company se
    New li

  • M RAMAKRISHNAN September 28, 2016, 12:33 pm

    HELLO SIR

    I BOOKED A FIGO PETROL TREND RUBY RED ON 12 SEPTEMBER 2016 BUT TILL DATE I HAD NOT GOT MY CAR .
    I ASKED TO THE DEALER BUT THEY SAID RUBY RED COLOR IS ON HIGH DEMAND SO I HAD TO WAIT FURTHER FOR 20 DAYS DUE TO NON AVAILABITY OF RUBY RED COLOUR SO REPLY ME WHEN UP TO I HAVE TO WAIT FOR MY CAR

    M.RAMAKRISHNAN
    09933218008

  • Korason A Kunnathu September 21, 2016, 5:45 pm

    Booked a Ford Figo NextGen Titanium Silver colour with booking number as 1085 on 24.08.2016. Still the car was not delivered. The available car with me was sold out because of the assurance given by your staff at Kairali Ford Kottayam that the vehicle will be delivered within 2 weeks..Kindly do the neede

  • Nisha September 17, 2016, 9:29 am

    SC Ford Malad – The word dealers. Ford has spoiled its name because of keeping such ruthless hopeless and ridiculous GM in their showroom. Pathetic service. Buying Rs.9L car titanium version Fiesta and Bluetooth stopped working twice in 6 months and they are saying our mobile handset is not compatible. Have some common sense before giving such meaningless reply/excuse. Boss the problem is not with our handset but its with your music system. Its simple that now as you have got your money who gives a hell to the customers and their problem.
    FORD please check how your dealers and their GM’s are behaving with your customers.

  • Minakshi shrma September 9, 2016, 7:17 am

    Hi,

    Sir , can we discribe ford co. Sell a car or mating maflet. Yesterday I pay a 50000/- deposit cheque your Baroda dealer for endeavour top modal & tell I want meting maflet free on your side if I pay u 35lakh . Today morning they return my check & say sorry I couldn’t give you a car.
    Pls give me a detail , how many car ( endeavour) sold your dealer in Baroda . Or your dealer or you have a no sufficent car . But this is good that ford sell maflet matting .. If maflet matting sell ford give a car

  • ARUN BORUAH September 8, 2016, 6:16 am

    Bad backup service very disappointed with there service

  • kevin September 3, 2016, 7:04 am

    pathetic service. Worst company . Defective places. Metro Ford bangalore is the worst. My First car Ford Figo Exi Diesel. This is going to be my last car with Ford. I openly challenge ford if you can change my opinion. I genuinely would like to have a conversation to see if anybody from Ford wants to address my concerns.

  • ashwani chopra August 25, 2016, 7:02 am

    v go ford and service center was very poor poor company. i called the sevice centre. but no manners how to behave the customers very rudely .. and your company cheating with me.

  • A.younus sait August 25, 2016, 6:22 am

    Parts for FIGO car not available even at thousand lights -Chennai-600006.
    Please do the needful.
    Thanking you-

    URGENT

  • ashwani chopra August 24, 2016, 9:03 am

    hello,
    v go 12/4 sewa grand mall , sarai khawaja mathura road faridabad…ford figo aspire titanium 1.2 was very very poor car. last month(july) my car engine has damaged and my car has again half battery was again damaged…
    and ford service centre was very bad centre.
    I am very disapponted with ford service centre.
    ashwani chopra
    9953971296

  • mohd.azam August 10, 2016, 6:28 pm

    Not getting proper services. Same problem again &again.

    Mohd Azam
    MOB. 9839124299
    9335353130

  • himanshu chandrakar August 4, 2016, 6:29 am

    In Eco Sports, Front Glass Wiper Efficiency is not Good.
    Even after Cleaning Operation also, Clear Visibility is not achieving.

    This is creating a problem during ride mainly in Rainy season.

  • Atul Kumar August 2, 2016, 8:56 am

    Dear Ford India Officer,

    I am seriously really really upset in the response which I got from the Ford. i called to customer care but there are no response properly , & talking very very rude.

    kindly provide offer as per your website otherwise return your car. i dont want to buy your car. your company cheating with me. some special offers
    Below are the details:
    Dealer Name: Harpreet Ford (MG Road Gurgaon)
    Date of purchase:27th July 2016
    Model No.: Ford Figo Trend Petrol 1.2

    Let me know how should I take this fwd.
    thnaks
    Atul
    9891010129

  • Atul Kumar August 2, 2016, 8:56 am

    Dear Ford India Officer,

    I am seriously really really upset in the response which I got from the Ford. i called to customer care but there are no response properly , & talking very very rude.

    kindly provide offer as per your website otherwise return your car. i dont want to buy your car. your company cheating with me. some special offers .

  • shishir dutt July 19, 2016, 1:53 pm

    FORD COMPANY AND TALERA FORD ARE TWO FACES OF THE SAME COIN. PLS. READ THE FOLLOWING EMAIL WHICH IS ONLY ONE OF THE EMAILS TO FORD INDIA, THE LATEST ONE:
    This is to bring to your attention that my ford figo registration no. UP32 DF 4032 , MAJ1XXMRJ1AU23948 is being serviced everytime for more than last 5 years at Talera Ford, Nigdi, Pune. I had issues with noise coming from some part of my car few years back (at 45000 Km). Thereafter servicing was also done at 50,000 Km, 54,000 Km, 63,000 Km and 70,000 Km. Everytime I have brought up the issue of noise coming from somewhere in the car but unfortunately the incompetent service centre guys have been unable to find out the problem. Even writing to you several times I have reflected the incompetence of this service centre vide complaints 800013397 on 26/11/2011 , complaint made on 26/02/2014 , complaint no. 800090134 on 04/11/2015 , complaint no. 800095836 made on 04/01/2016 . Actually I’m fed up of making so many complaints without absolutely no results (but only assurances everytime) that I’ve lost all the hope of my vehicle being repaired as I understand that Ford India has got a highly irresponsible attitude towards their customers.
    This time during servicing your highly incompetent service advisors told me the following:
    1. To change all my 4 tyres (front two tyres have only run 16000 Kms, and rear 2 tyres only about 25,000 Kms!!!!!!!!11)
    2. To change the link rod for front tyres, though I highly suspect that major part of the noise is from rear side.
    3. To change the front shockers
    4. To change the brake caliper
    My tyres after running only 16000 Kms have come in the red zone.I was told that was because they found that camber was out. How is it possible that when you did the alignment at 63000 that camber can go out and cause my tyres to wear out so heavily. The solution which they are telling me is to extract more money from me and harass me rather than finding any solutions.
    2 days back I drove on the Pune-Mumbai expressway and was feeling my car was like hell , vibrating heavily after speed increased to about 80 Km/hr. and noise increased tremendously at about 105 Km/hr. I was in a hurry so maintained only about 90-100 km/hr. I want to know that does the ford motor company provides such a pathetic car which cannot run properly even 70,000 Kms. and do they provide so pathetic a servicing through their incompetent money making service centres that the problem could not be rectified for at least about last 25,000 Kms. pls. note my previous emails made on the same at 63000 Kms. in Jan. 2016 (complaint no. 800095836), which in itself is a sufficient proof of your incompetence as a company unable to troubleshoot and resolve such complaints.
    Not only this, today I had a tyre puncture and when I changed my tyre, I found one of the nuts had not been mounted last time properly and cross threading was done, which is very easy to happen with the pneumatic torque spanners which the staff uses. It was very difficult to open the nut and after I changed the tyre and was tightening the same, the stud broke off. No my tyre is only on 3 studs. I’m not running my car and hold your company and service centre responsible for the same.
    Moreover I tried to complain on your toll free no. 18004252500 at about 1730 hrs. but there was nobody to attend so I had leave a recorded message marked urgent, but nobody called back. Moreover I tried to do online chat with one Mr. Aryb, but alas! he could not help me other than provide me with the same email id which everybody knows from the website. Intentionally you have not provided any customer care other than writing and explaining it on email, which will deter customers from making any complaints at all. It is highly frustrating and illogical of a company like yours!!!! But I think that is what your standards are and you have proved it time and again since I have purchased my car. I regret my decision to buy and drive your pathetic machine and I will never go for a Ford vehicle and will tell everyone to refrain from doing so.
    FYI, I got a feedback call also from Talera Ford service centre and I conveyed all the issues and I was promised a call back to resolve. But Alas!! who is interested in resolving, Talera Ford could never live up to its promise, so call never came, though several days passed by and there is so sense of seriousness and responsibility in them in particular and in your company in general.

    I hereby put you on notice that any damage whatsoever which has already been done to my car and which is further going to happen will be responsibility and
    of Ford India, employees and management of Ford India, Ford India service centre, specifically Talera Ford and their service advisors and employees. You are hereby notified that your are responsible for the following costs which you will have to bear willfully or through the court of law directive:
    1. Cost of all damages which have taken place or will be taking place due to the problems already notified
    2. Cost of pick up and drop off my vehicle
    3. Cost of diesel consumed while doing all the road test for my vehicle
    4. Cost of taxi/cab services which I’ll require during absence of my vehicle as it has been entirely your negligence and fault
    5. Cost of any future damages which happen due to vibrations – whether engine damage, gear box damage, axle damage , tyre damage
    6. Cost of hire of any experts to prove the case against your incompetitiveness
    7. My daily salary for the no. of days I have taken leave to get my car services and repaired, but due to your incompetitiveness could not be done
    8. Emotional Damages for frustration, anxiety and stress which you have given to me from time to time.

    I’m giving you exactly one day to respond (because one of my studs of my car is already broken because of fault of your service staff and in case I need Car services I’ll billing everything to you).
    FYI I have many more concerns which have never been resolved or satisfactory answer about which has never been provided by your service centre or your company. I’ll be taking up those matters with you later, but for the time being this is the primary issue.

  • Archana gupta May 23, 2016, 11:06 am

    Ford service is Very poor service
    Feeling Very disappointed with ford vehicle

  • Hanif Nathani May 4, 2016, 5:44 am

    Hello,
    I just bought my ford ecosport diesel and its not even 2 days and my car is giving problems.I have just driven the car for hardly 5kms from the showroom to my place.The car is not responding at all.The car is neither starting not its unlocking.Its totally dead.Is this expected in a brand new car??..How can I rely on such a car for long distances?…I hope the problem will be resolved soon.

  • Arvind kumar April 30, 2016, 4:01 am

    Ford customer care services to bed,

  • VISHNUVARDHAN April 5, 2016, 10:40 am

    DEAR FORD – INTERIGTY AND LEGAL DEPARTMENT. I HAVE BEEN CHEATED BY FORD AND BEEING UNETHICAL TOWARDS THE BILLING AND SERVICE RENDER AT MPL FORD SERVICE STATION KOVILAMBAKKAM CHENNAI. THE BELOW MAIL FOR YOUR PERUSAL AND ACTION. I AM FEEDUP AND THIS IS DRAGGING FOR SO MANY MONTHS. NEED A CLARIFICATION

    Dear Mr. Rajadurai,

    This is to acknowledge receipt of your response to my earlier communication and to the complaint lodged against Ford for their service dated: 28th Jan 2016

    I wish to record that my vehicle which is 4.5 years old and having completed 70,000 kms on road; did not have any issues observed till it was damaged twice by the rains and floods. It is no fault of mine or the maintenance of my vehicle that had lead to the damages. I have followed service schedules and the car was in absolute working condition with no compliant till the last flood affected replacements and service.
    My last official service done at your authorized service station: MPL ford service Kovilambakkam dated 30th Oct 2015 just 15 days before the Chennai floods and Rains. This issue has not been diagnosed during this visit and post-delivery of my car. My car was then affected by floods on 16th Nov 2015 and same towed to MPL service centre kovilambakkam on 21st Nov 2015.

    When the car has been given for service, I assume that you do a thorough investigation on all aspects before it is declared road worthy and to be delivered and used by the customer. I am extremely unhappy with the fact that the car was just managed to be serviced only to an extent such that the costs implication was the decision factor as it had crossed the ID value by your service guys and a number of aspects were compromised in my service.

    If the car was put to thorough testing and investigations by competent personnel all issues would have been brought to my light before my final approval, which was not done. Upon delivery of the vehicle the second time within days these issues have been noticed and now you ask the customer to pay for the lapse of your service and competency.

    Please note the following:

    General scheduled service dated 30th Oct 2015, at Service station MPL ford service Kovilambakkam took delivery dated: 28th Jan 2016
    1. Car being towed at left for service ad replacement after the rain and flood affected damages. No issues were identified during estimation and delivery.
    2. Again given my car for service and replacement after flood affected service dated: 10th Feb 2016 at Bajaj Allianze insurance claims were processed. The issues again not identified and brought to notice.
    3. And gave the car for additional issues dated 19th March 2016 at Chennai Ford Ambattur serive station Issues now being brought and now customer being asked to pay saying that this replacement is not part of any rain or flood affected damages.
    4. Also kindly detail that as a part of point 2 above in your service invoice dated: 28th Jan 2016 includes replacement cost of the part AS6919N619BA- FILTER A/C FRESH AIR however in your estimation again dated 25th March 2016 .has been included but mentions that this needs replacement again. In such a case why was this cost included in your invoice when in fact this component was not replaced at all? This is a serious ethical issue and the service station has cheated the customer ( Why this has not been consider in your good will gesture )
    5. Disc Brake was included in the Estimation but it has not been replaced why?

    With the above 3 times when the car was sent for service once before any flood and rain affected issues and twice post rain/ flood affected damages ….please give details to my below queries:

    1. Why was that these issues not identified during my 30th Oct 2015 service itself if the damages are not flood or rain affected?
    2. Also the second time post flood affected replacements and service this issue was again not noticed and /or not brought to my notice why?
    3. Don’t you all do complete testing before estimation and also before delivery of the car to the customer?

    Wish to state that this is not a an issue of any good will gesture from your end, rather your prime responsibility as you have failed to detect, communicate and bring this issue to my notice earlier before my final approval and settlement of Rs. 3,63,800 along with insurance provider of Bajaj Allianze

    It is rather your complete responsibility to take these as a part of rectifying the mistakes you have done earlier and for the bad service and unethical handling of the case and wasting of time and money.

    Please also be informed there have been 7 visits to your authorized service centre between the Dec 2015 and Feb 2016 and not once was these issues discussed or identified. Such being the case, I do not want just your support for replacement of the two injectors alone but want a complete undertaking to bear cost for replacements and servicing to make it road worthy .

    From your mail communication I understood that there is a miss communication passed to your top management. It’s evident (Refer my Point No: 4)

    In anticipation,
    Vishnuvardhan
    9840667533

    From: Rajadurai, D (D.) [mailto:DRAJADUR@ford.com] On Behalf Of Customer, Care (.)
    Sent: 04 April 2016 18:32
    To: A, Vishnuvardhan [PROCESS/FCS/CHNN]
    Cc: ambmanager@chennaiford.com; cust care; ‘3S service manager’
    Subject: Reply from Ford India – 800101256

    Dear Mr. Vishnuvardhan,

    Greetings from Ford India!!!

    This is subsequent to our earlier correspondence regarding your vehicle bearing VIN number MAJ1XXMRJ1CB41571.

    We checked the service records of the vehicle and notice that the vehicle was reported for noise issue. On diagnosis our dealership found that the suspension related parts needs replacement. So our dealership provided you the estimation for the same. We are aware that it was a flood affected vehicle and the parts that were replaced in the vehicle earlier were done as per the insurance cover and with your approval.

    We have discussed with our regional team and are pleased to inform you that we will support the two injectors that need to be replaced (part cost only) as a gesture of good will. We request you give your approval for the same and with regard to the other parts, please be informed that they will be done on payable basis.

    Hence we regret to inform you that we are not able to provide total support you on your claim. We have instructed our dealership to provide the necessary assistance to you in this regard.

    Please feel free to contact Mr.Balamurughan (Service Manager- M/s Chennai Ford- Ambattur) at 9003100052 dealership for any further assistance.

    Thanks & Regards,

    Rajadurai.D
    Customer Relations
    Ford India Private Limited
    Toll Free No 1800-425-2500 BSNL/MTNL 6000-2500 Add STD code of your state capital

    From: Vishnuvardhan.A@Emerson.com [mailto:Vishnuvardhan.A@Emerson.com]
    Sent: Monday, March 28, 2016 1:55 PM
    To: ambmanager@chennaiford.com; Customer, Care (.)
    Cc: chfdcrc@chennaiford.com; gmService@chennaiford.com; ambincharge@chennaiford.com; Diraswamy, M (M.); Rajadurai, D (D.)
    Subject: RE: Reply from Ford India – 800101256

    To:
    Ford India Pvt. Ltd.
    Subject: Customer Compliant for Ford Service

    Ref: Ford Figo Vehicle no: TN 22 CT 0328 . Customer dissatisfaction – Compensation Request.

    Dear Sir/Madam,

    This is to file in my formal compliant to Ford regarding the poor customer care and unethical services rendered by your authorized service centres namely MPL Ford service station Kovilambakkam Chennai-600129 and my demand compensation.

    As my vehicle got completely flooded in the past Chennai floods of Dec 2015, I had given my Ford Figo Vehicle no: TN 22 CT 0328 to MPL Ford service station Located in Kovilambakkam Chennai-600129, dated 20/11/2015 for service. The vehicle got ready and done RI on 2nd Jan 2016 and Pre invoice for the amount of Rs.3,75,000 has send to insurance company on dated 7th Jan 2016 which is more than the car IDV value of RS.3,37,476. Since the work cost crossed more than the IDV value the insurance company came back with the reversal request and Ford send a revised pre- invoice for the amount of Rs.3,50,000 dated 11th Jan 2016 by eliminating the Injector parts from the invoice which was assembled and removed. When asked they mentioned that this system is ok and will not require any replacement as mentioned in the original estimation. After much persuasion and follow up the vehicle was delivered to me dated 28/01/2016

    Soon after this I noticed that the vehicle condition was not to the mark and a number of issues were identified, regarding the same I have raised complaint to ford ( refer below trailing mail) finally the ford has diverted my case to Chennai ford. I had given the car for an independent evaluation with the Ford service station Namely Chennai Ford dated : 25/03/2016. They evaluated and gave me an opinion that in deed several new parts will have to be replaced like;
    1. Injector
    2. Disc Front break
    3. CABLE ASY PARK BRAK
    4. HSG & INS ASY ENG MT

    They gave me an additional estimate dated: 25th March 2016 for INR: 60,903.81.

    Herewith I have attached all the backup file for your perusal.
    1. Pre invoice include injector ( it was assembled and removed from the car since the IDV value cross more than the work cost)
    2. Final invoice – Injector removed from the invoice (You can refer below trailing mail on that)
    3. Estimation at the time of work start (Disc Break were included and due to the IDV value issue it was removed)
    4. Supplementary estimation for Audio system – ( Am not sure whether the estimation includes speakers too. I have not provided with speaker in my car )
    5. The Part No: AS6919N619BA- FILTER A/C FRESH AIR which is mention in your estimation was already replaced by MPL ford refer Final invoice

    Just because the initial total estimated had crossed the ID values of the car, the replacements of parts such as the injector system was compromised and finally the customer is being harassed in terms of not getting the vehicle back in order and to the satisfaction. In spite of total time wasted over 4 months and all together the insurance and the customer paying an amount of INR 3,71,619 the car is not made road worthy and to my satisfaction and new estimated being produced for further repair.

    I wish to record this to Ford’s highest authority in terms of the total dissatisfaction of the case. I will bring this issue to the notice of the consumer court for mis-handling of my case, harassment, unethical and time delay caused and most of all for the lack of integrity and dishonesty with which Ford service station has handled my case.

    I am totally at a loss and dissatisfied and bringing this to your notice for immediate action. I am justified in expending due compensation in view of all the troubles inflicted upon me.

    Thanking you in anticipation,

    From: Bala – Amb Manager [mailto:ambmanager@chennaiford.com]
    Sent: 25 March 2016 14:36
    To: A, Vishnuvardhan [PROCESS/FCS/CHNN]; custmail@ford.com
    Cc: chfdcrc@chennaiford.com; gmService@chennaiford.com; ambincharge@chennaiford.com; ‘Diraswamy, M (M.)’; ‘Rajadurai, D (D.)’
    Subject: RE: Reply from Ford India – 800101256

    Dear Mr.vishu,

    Kindly find the attach file for estimation.

    Thanks & Regards,
    Balamurugan.R
    Service Manager
    Chennai Ford
    09003100052

    From: Vishnuvardhan.A@Emerson.com [mailto:Vishnuvardhan.A@Emerson.com]
    Sent: Friday, March 25, 2016 11:40 AM
    To: custmail@ford.com
    Cc: chfdcrc@chennaiford.com; gmService@chennaiford.com; ambincharge@chennaiford.com; ambmanager@chennaiford.com
    Subject: RE: Reply from Ford India – 800101256

    Dear Bala
    Am waiting for your estimation. Thanks

    From: A, Vishnuvardhan [PROCESS/FCS/CHNN]
    Sent: 15 March 2016 17:21
    To: ‘Customer, Care (.)’
    Cc: ‘chfdcrc@chennaiford.com’; ‘gmService@chennaiford.com’; ‘ambincharge@chennaiford.com’; ‘ambmanager@chennaiford.com’
    Subject: RE: Reply from Ford India – 800101256

    Kindly confirm. Am waiting for your confirmation.

    Change the date to 20th march 2016

    From: A, Vishnuvardhan [PROCESS/FCS/CHNN]
    Sent: 10 March 2016 16:26
    To: ‘Customer, Care (.)’
    Cc: chfdcrc@chennaiford.com; gmService@chennaiford.com; ambincharge@chennaiford.com; ambmanager@chennaiford.com
    Subject: RE: Reply from Ford India – 800101256

    Hi,
    I would like to give my car for service on 13th March 2016 Sunday at 11 AM, kindly confirm. Thanks
    Vehicle No: TN 22 CT 0328

    A.Vishnuvardhan | Planning
    Emerson Process Management Chennai Private Limited | 147, Rajiv Gandhi Salai (OMR) | Karapakkam Village | Chennai 600097 | INDIA
    ? +91-44-4903-4361 | Fax +91 44 4903 4400

    From: Diraswamy, M (M.) [mailto:MDIRASWA@ford.com] On Behalf Of Customer, Care (.)
    Sent: 04 March 2016 12:18
    To: A, Vishnuvardhan [PROCESS/FCS/CHNN]
    Cc: chfdcrc@chennaiford.com; gmService@chennaiford.com; ambincharge@chennaiford.com; ambmanager@chennaiford.com
    Subject: Reply from Ford India – 800101256

    Dear Mr.Vishnu,

    This mail is subsequent to our earlier correspondence vehicle bearing VIN MAJ1XXMRJ1CB41571.

    Further to our telecom, we understand from our discussion that you will be reporting your vehicle to our dealership on your convenient time to get the concerns addressed. We request you to fix up an appointment with our dealership regarding the same. We have instructed our dealership to provide necessary assistance to you in this regard and they would ensure that the concerns are resolved.

    Please feel free to contact Mr. Balamurugan (Service manager M/s- chennai Ford Ambathur) at 9003100052 for any further assistance.

    Assuring you of our best services and continuous support at all times.

    Thanks & Regards,

    Dira.M,
    Ford India Pvt Ltd,
    Customer Relations
    Toll Free : 1800-425-2500 / 1800-419-2500

    “Please consider the environment before printing this mail”

    From: Vishnuvardhan.A@Emerson.com [mailto:Vishnuvardhan.A@Emerson.com]
    Sent: Monday, February 29, 2016 5:18 PM
    To: Customer, Care (.); Customer, Care (.)
    Cc: chfmanager@chennaiford.com; chfdcrc@chennaiford.com; servicebooking@chennaiford.com; custcare@mplford.co.in
    Subject: RE: Reply from Ford India – 800099231

    Dear Rajadurai
    I am highly disappointed with your service and commitments. I had went to Chennai ford as scheduled, they done a road test and witness the rear noise, but they are not ready to take up for the service due to non-availability of space, as a customer of ford this is highly painful and am not satisfy the way ford dealing this case. I have decided further no more wasting my time and fuel by visiting your service centre without any positive result.
    In additional, last evening I had come across with a new problem – there is a loose connection in the headlamp switch, Drop down in AC cooling.

    I lost confident in your service and I doesn’t want to put myself under risk by using ford.

    Now its high time for me to take up a legal call.

    Regards
    Vishnuvardhan.A

    From: Rajadurai, D (D.) [mailto:DRAJADUR@ford.com] On Behalf Of Customer, Care (.)
    Sent: 19 February 2016 12:58
    To: A, Vishnuvardhan [PROCESS/FCS/CHNN]
    Cc: chfmanager@chennaiford.com; chfdcrc@chennaiford.com; servicebooking@chennaiford.com; cust care
    Subject: FW: Reply from Ford India – 800099231

    Dear Mr. Vishnuvardhan.A,

    This is subsequent to our earlier correspondence vehicle bearing VIN MAJ1XXMRJ1CB41571.

    Further to our telecom, we request you to report your vehicle on 27.02.2016 at 11:00am to get the concerns addressed. We have fixed up an appointment with our dealership regarding the same. We have instructed our dealership to provide necessary assistance to you in this regard and they would ensure that the concerns are resolved.

    Please feel free to contact Mr.Rajesh Service Manager at 9840124401/Mr.Senthil Customer Relations Manager at 9840060114 Chennai Ford Arumbakam for any further assistance.

    Assuring you of our best services and continuous support at all times.

    Thanks & Regards,

    Rajadurai.D
    Customer Relations
    Ford India Private Limited
    Toll Free No 1800-425-2500 BSNL/MTNL 6000-2500 Add STD code of your state capital

    From: Vishnuvardhan.A@Emerson.com [mailto:Vishnuvardhan.A@Emerson.com]
    Sent: Friday, February 19, 2016 12:20 PM
    To: Customer, Care (.); Customer, Care (.)
    Cc: custcare@mplford.co.in; sm_3s@mplford.co.in
    Subject: RE: Reply from Ford India – 800099231

    It’s been 4 days and I haven’t get any reply from your end. I don’t see any use in sending mails and thereby am wasting my time. It highly intolerance and I have no other option am taking a call on legal action. Thanks

    Regards
    Vishnuvardhan.A

    From: A, Vishnuvardhan [PROCESS/FCS/CHNN]
    Sent: 15 February 2016 14:27
    To: ‘Customer, Care (.)’; custmail@ford.com
    Cc: cust care; 3S service manager
    Subject: RE: Reply from Ford India – 800099231

    Thanks for your support and service.

    I would like to bring to your notice that the noise from the rear has not yet solved and there is a sound problem in the front left side speaker. I am not happy with the MPL ford service and I lost confident on them. I would like to take up with the Chennai ford for service and I request ford India to coordinate and solve the issue on top priority.

    Regards
    Vishnuvardhan

    From: Rajadurai, D (D.) [mailto:DRAJADUR@ford.com] On Behalf Of Customer, Care (.)
    Sent: 13 February 2016 12:53
    To: A, Vishnuvardhan [PROCESS/FCS/CHNN]
    Cc: cust care; 3S service manager
    Subject: FW: Reply from Ford India – 800099231

    Dear Mr. Vishnuvardhan,

    Greetings from Ford India!!!

    This is subsequent to our earlier correspondence vehicle bearing VIN MAJ1XXMRJ1CB41571.

    We tried to reach you on the given mobile number (9840667533) on 13.02.2016, but were not able to reach you / speak to you may be you were busy with some important assignments. We understand from our dealership that the concern in your vehicle had been attended and resolved. We request you to drive the vehicle with complete confidence on our product and provide us your valuable feedback. we are confident that the feedback would be positive We regret for the inconvenience caused to you.

    Please feel free to contact Mr.Veera Raj Service Manager at 73583-83277/Ms.Sumitha DCRC Manager at 9840965004 MPL Ford Pallikaranai3S ford further assistance.

    Assuring you of our best services and continuous support at all times.

    Thanks & Regards,

    Rajadurai.D
    Customer Relations
    Ford India Private Limited
    Toll Free No 1800-425-2500 BSNL/MTNL 6000-2500 Add STD code of your state capital

    From: Saranya, D (D.) On Behalf Of Customer, Care (.)
    Sent: Wednesday, February 10, 2016 12:28 PM
    To: ‘Vishnuvardhan.A@Emerson.com’
    Subject: Reply from Ford India – 800099231

    Dear Mr. Vishnuvardhan,

    Thank you for contacting Ford India.

    We appreciate the time you have taken to write to us regarding your vehicle bearing the VIN MAJ1XXMRJ1CB41571. We have noted down the contents of your mail and have taken up the issue with the dealership concerned.

    We would revert to you after we receive relevant information from our dealership. Your concern number is 800099231.

    Assuring you of our best services and continuous support at all times.

    Thanks and Regards,
    D. Saranya
    FIL – Customer Relations,
    Toll Free : 1800 425 2500 | 1800 419 2500

    From: Vishnuvardhan.A@Emerson.com [mailto:Vishnuvardhan.A@Emerson.com]
    Sent: Wednesday, February 10, 2016 11:55 AM
    To: custcare@mplford.co.in; boshop@mplford.co.in
    Cc: Customer, Care (.)
    Subject: RE: Reply from Ford India – 800098423

    Yesterday evening I have given my car for service. Below are the reported problems
    1. Horn – sometimes not working
    2. Nosie in the engine and in the timing belt
    3. Noise at the rear side
    4. Nosie in the dash board and under chassis
    5. Whenever I switch on the AC there is a heavy fog coming out from the AC vent for 1-2 Minutes
    6. New Audio system to be installed.

    Note: I am wasting my time and fuel for visiting your service centre again and again this is intolerable. I doesn’t want to come back again and again for unsorted issue. Kindly ensure to sort the all the dispute and deliver the car by day or two. Appreciate your quality service.

    From: A, Vishnuvardhan [PROCESS/FCS/CHNN]
    Sent: 04 February 2016 13:55
    To: ‘Customer, Care (.)’
    Cc: cust care
    Subject: RE: Reply from Ford India – 800098423

    Thanks for the service
    In the below Four problems are not rectified
    1. Horn – sometimes not working ( Last evening at the time of delivery the horn was not working and it was repaired with some minor tuning in the horn, till I reach home it was working fine. Now again I face the same problem, sometimes its work and sometimes it’s doesn’t
    2. Noise in the left side dash board- Not completely rectified still there is some slight noise ( think there is a possibility it may increase in future )
    3. Noise at the rear while acceleration – Not yet rectified.
    4. Mileage – Need to check.

    I need some time to analyse, Will get back to you on Monday with feedback

    Note: The audio system is not yet replaced.

    From: Rajadurai, D (D.) [mailto:DRAJADUR@ford.com] On Behalf Of Customer, Care (.)
    Sent: 04 February 2016 13:33
    To: A, Vishnuvardhan [PROCESS/FCS/CHNN]
    Cc: cust care
    Subject: RE: Reply from Ford India – 800098423

    Dear Mr. Vishnuvardhan.A,

    This is subsequent to our earlier correspondence regarding the vehicle bearing vin: MAJ1XXMRJ1CB41571

    We understand from our dealership that the concern in your vehicle had been attended and resolved. We kindly request you to drive with complete confidence on the product, we are confident that the feedback would be positive. Please accept our apologies if we have not been able to meet your expectations.
    Please feel free to contact Mr.veera Raj Service Manger at 73583-83277 /Ms.Sumitha DCRC Manager at 9840965004 MPL for any further assistance.

    Assuring you of our best services and continuous support at all times.

    Thanks & Regards,

    Rajadurai.D
    Customer Relations
    Ford India Private Limited
    Toll Free No 1800-425-2500 BSNL/MTNL 6000-2500 Add STD code of your state capital

    From: Rajadurai, D (D.) On Behalf Of Customer, Care (.)
    Sent: Tuesday, February 02, 2016 6:36 PM
    To: ‘Vishnuvardhan.A@Emerson.com’
    Cc: ‘cust care’
    Subject: RE: Reply from Ford India – 800098423

    Dear Mr. Vishnuvardhan.A,

    We are in receipt with your mail and noted the contents of your concerns. Let me check the same with the dealer and will revert by tomorrow.
    Assuring you of our best services and continuous support at all times.

    Thanks & Regards,

    Rajadurai.D
    Customer Relations
    Ford India Private Limited
    Toll Free No 1800-425-2500 BSNL/MTNL 6000-2500 Add STD code of your state capital

    From: Vishnuvardhan.A@Emerson.com [mailto:Vishnuvardhan.A@Emerson.com]
    Sent: Monday, February 01, 2016 5:36 PM
    To: M, Sudalaiyandi (.); Customer, Care (.)
    Cc: sairaj@mplford.co.in; custcare@mplford.co.in
    Subject: RE: Reply from Ford India – 800097466

    Dear Sudalai
    As communicated earlier I have took delivery on 28th Jan 2016 evening 8 PM. I have faced the following issue while driving, regarding this I have intimated to Mr.Aditya Advisor

    1. Sometimes Horn not functioning properly
    2. Left indicator not functioning properly
    3. Windshield wash pump not working.
    4. Nosie in the left side dash board
    5. Noise at the rear while acceleration
    6. Engine noise
    7. Drop down in mileage. I highways its giving 15Kmph
    8. See how they assembled the accelerator, it is touching the side panel and creates friction, highly dangerous

    Today evening I am giving back the vehicle to the solve the above mention problem. Kindly ensure this will get solve in a day or two and try to deliver.

    Check out the picture I doesn’t want to see ford to lose their reputation in the market. Worst service

    —–Original Message—–
    From: A, Vishnuvardhan [PROCESS/FCS/CHNN]
    Sent: 28 January 2016 17:12
    To: ‘M, Sudalaiyandi (.)’
    Cc: sairaj@mplford.co.in; cust care (custcare@mplford.co.in)
    Subject: RE: Reply from Ford India – 800097466

    Dear Sudalai
    Thanks for your assistance, based on our telephonic conversation had on 27/1/2015 between Mr.Sairaj, you and Myself the following point has been confirmed verbally by Mr.Sairaj 1. Supplementary mail to Insurance for replacing the new audio system- ( Mail already send ) 2. For injector, any malfunction found within 2 months from the date of delivery the same will be replaced and ensure it has to be covered under insurance.

    Last evening I went to Service station I have understood that no action has taken to repair the audio system.

    Today am taking delivery and I request Mr.sairaj to provide spare audio system till I get the replacement.

    I would like to highlight that MPL ford has unnecessarily dragged this for so long and its evident that the Invoice value is more than the IDV value it has been declared as Total Loss but since the work has completed the insurance has not ready to go for Total loss and with few dispute in the parts as a customer am unnecessarily incurring the damages. Expecting ford support on the above points. Thanks

    Regards
    Vishnuvardhan.A

    —–Original Message—–
    From: M, Sudalaiyandi (.) [mailto:msudalai@ford.com]
    Sent: 27 January 2016 18:03
    To: A, Vishnuvardhan [PROCESS/FCS/CHNN]
    Cc: sairaj@mplford.co.in; cust care (custcare@mplford.co.in)
    Subject: Reply from Ford India – 800097466

    Dear Mr.Vishnu,

    We are in receipt of your mail dated on 26.01.2016.

    Further to the telecom discussion we had with Mr. Sai raj. We hope we provided necessary clarifications regarding to your concern. We understand from our dealership that your vehicle is ready for delivery post repairs. We also request you to take up the matter with insurance company regarding to the audio system to proceed further.(Repair/Replacement)

    Trust your positive understanding and continued cooperation with us in this regard.

    Please do not hesitate to call us / Mr Sairaju- DGM @ 9710945556, of M/s MPL Ford for further assistance/ clarifications.

    Thanks & Regards,

    M Sudalaiyandi
    FIL-Customer Relations
    Toll Free No 1800-425-2500 or 1800-419-2500

    —–Original Message—–
    From: Vishnuvardhan.A@Emerson.com [mailto:Vishnuvardhan.A@Emerson.com]
    Sent: Tuesday, January 26, 2016 10:22 AM
    To: Customer, Care (.)
    Subject: RE: Reply from Ford India – 800097466

    Reminder 1

    Am yet to receive response from your end…
    ________________________________________
    From: A, Vishnuvardhan [PROCESS/FCS/CHNN]
    Sent: Monday, January 25, 2016 6:17 AM
    To: Customer, Care (.)
    Subject: RE: Reply from Ford India – 800097466

    I called the customer care but no response from your side. May I know the status. Thanks

    From: Leatheef, Joseph (J.) [mailto:JLEATHEE@ford.com] On Behalf Of Customer, Care (.)
    Sent: 22 January 2016 15:27
    To: A, Vishnuvardhan [PROCESS/FCS/CHNN]
    Subject: Reply from Ford India – 800097466

    Dear Sir,

    Thank you for contacting Ford India.

    We appreciate the time you have taken to write to us regarding your Vehicle Vin No. MAJ1XXMRJ1CB41571

    We have noted down the contents of your mail and have taken up the issue with the dealership concerned.

    We would revert to you after we receive relevant information from our dealership. Your concern number is 800097466

    Assuring you of our best services and continuous support at all times.

    Thanks & Regards,

    FIL-Customer Relations
    Toll Free : 1800-425-2500 / 1800-419-2500 [cid:image001.jpg@01CF16D4.3CF15340]

    From: Vishnuvardhan.A@Emerson.com [mailto:Vishnuvardhan.A@Emerson.com]
    Sent: Friday, January 22, 2016 9:42 AM
    To: Customer, Care (.)
    Subject: Customer Compliant for Ford Service – TN22CT0328

    Refer the attached back up mail and below complaints. Thanks

    To:

    Ford India Pvt. Ltd.

    Subject: Customer Compliant for Ford Service
    Ref: Ford Figo Vehicle no: TN 22 CT 0328 given to MPL Ford service station, Kovilambakkam Chennai-600129, dated 20/11/2015.

    Dear Sir/Madam,

    This is to bring to your kind attention on the poor services rendered by your authorized service centre MPL Ford service station Kovilambakkam Chennai-600129.

    I have be an customer of Ford since 2012. Having done my market survey, admired Ford for its varied product portfolio and post delivery service reputation that made me choose my brand new first car to be a Ford Figo among many others in the market.

    I have had several past interactions with Ford for my frequent service of my car since its purchase. However regret to say that Ford has not committed to their service quality in my imminent past service experience. I am extremely dissatisfied the way my case was handled this time and the delay in the whole process. I am still awaiting my service car which has been over 2 months now.

    As my vehicle got completely flooded in the past Chennai floods of dec 2015, I had given my Ford Figo Vehicle no: TN 22 CT 0328 to MPL Ford service station Located in Kovilambakkam Chennai-600129, dated 20/11/2015 for service.

    The vehicle got ready and done RI on 2nd Jan 2016 and Pre invoice for the amount of Rs.3,75,000 has send to insurance company on dated 7th Jan 2016 which is more than the car IDV value of RS.3,37,476.

    Since the work cost crossed more than the IDV value the insurance company came back with the reversal request and Ford send a revised pre- invoice for the amount of Rs.3,50,000 dated 11th Jan 2016 by eliminating the Injector parts from the invoice which was assembled and removed.

    Finally after several rounds of discussion with top approval heads the insurance company has now given approval for Rs.3,13,000. However, my audio system which is not working has not been included in the work cost. When I checked with the Manager Mr. Sairaja —–about the injector parts and the audio system he came up with an response that there was an issue in injector and after final test we found it ok with minor repair, for audio system it can be repaired and usable.

    When I have the privilege of replacing the injector parts and audio system I am not willing to settle for a repair as I am not convinced on this and need a guarantee on these part for the future.

    Due to this aspect Ford has not been able to submit the correct bill and causing undue delay in the delivery, apart from the harassment undergone by me due to my frequent visits to the service centre personally for follow ups.

    I am not happy with your service and deeply upset with the service quality and time taken in handling this case.

    Request your intervention and solve the issue on a priority basis.
    Looking forward to getting a written response on the same from you and for your speedy action on this front.

    In anticipation,

    Thanking You

    Regards,
    Vishnuvardhan
    9840667533

  • Ranjit borthakur January 22, 2016, 2:30 am

    I advice my friends not to go for Ford vehicle because companey is doing experiment on our car like ford Figo ,echo sports (engine problem)

  • Ranjit borthakur January 22, 2016, 2:25 am

    Sir
    I have a echos ports car which I have send to new Ford dealer in guwahati as advice from your office but it is almost one month but how mutch time I have to suffer because of your fault,look you are experimenting the product it is good but why should we suffer.
    Your service is not good mahindra and maruti is good in near future I don’t go for Ford

  • ajay Kumar singh December 25, 2015, 5:08 pm

    Dear sir I am planning to purchase ford ecosports from Deheradun on the name of my real brother ( blood relation) by exchanging my car could you plz tell me why I am not authorized to get benefit of exchange of money discount thanks and regards mobile no 9412132411

  • vivek barot December 11, 2015, 3:13 pm

    hi sir
    i vivek
    mene 1 year g m halol me aprantice kiya he
    or
    6month m s dilhi paint shop me kam kiya he
    skil paint

  • Rakesh Kumar sikka December 7, 2015, 5:29 pm

    I owned a Ford Figo aspire on 14oct2015 from Venus sopt in moradabad up . Till now I have not received my registration number of my car and when I call them they don’t reply for my call. I am very disappointed from the server. ..

  • Govind tiwari December 3, 2015, 1:35 pm

    The ecosports is creating too much problem while starting.It stops anytime in the lonely areas where there is no service.I’m fed up with this car and if this problem don’t recover soon then I will viral this info all over India.

  • S.K.Singha November 30, 2015, 4:24 am

    Please let me know whether you are going to increase the price of Ford Ecosport Car from January 2016.
    Regards,

    S K Singha. West Bengal-713325.

  • K W Bopaiah November 20, 2015, 7:24 am

    Vehicle Owner- K W Bopaiah
    Vehicle No: KA 05 MK 5108
    Purchased from dealer-Lathangi ford, Bangalore
    Registration Date of Vehicle: 07/10/2011
    Engine No.:BJ00880
    MFG Date: 09/2011

    I am forced to write my complain on this Platform, as there is no response from the warranty team of Lathangi ford Bangalore!!!

    I purchased a Ford Figo car-(Specification-FORD FIGO, Diesel, titanium) on 07 October 2011 from Lathangi Ford Bangalore from Bannerghatta road.
    One year back there was a problem with the fuel injectors and Lathangi informed me saying only one injector has some fault and it will be replaced under warranty and they took close to one month to replace it. Then I contacted one of the employees of ford Chennai to help me out in this regards as the approach of Lathangi ford employees was very casual.
    Then when the employee who works for the warranty department named Venu of Lathangi ford Bangalore was asked to do the needful and was questioned why there was a delay in the replacement. He called me saying why did you have to inform the employee of ford and he said I shall replace it on priority.
    Once I received my car after the replacement I was not happy as the sound was too horrible and asked them to re check on the other 3 fuel injector, the employee of Lathangi Ford confirmed saying that it was fine and there is no problem at all and the horrible sound is normal in ford Diesel cars.
    After that I got it checked and found that the fuel injectors had problem and that was reason for the sound and drastic drop in the millage of my car!!!
    On the 1st week of November 2015 I have taken my car to Lathangi Ford Bangalore and they confirm that the other 3 fuel injectors have an issue and will be sent for calibration to Mumbai and until then they would provide me with a stand by fuel injector which took them close to one week after they confirmed me to leave the car on a 5/11/2015 and delivered my car on 11/11/2015 in a much more horrible condition.
    I have been calling Venu (warranty Department) and Febin (service Advisor) there is absolutely no response from either of them!!!
    Lathangi Ford has always delivered a horrible service to its customers!!!
    I request you to Please address this issue ASAP as the warranty that I have is till December 2015.
    Looking forward for your support to close the issue.
    contact no 09886721093

  • Aswinkumar A.M October 17, 2015, 5:29 am

    complaint against malayalam ford Dealership Service Department, madavana branch , cochin , kerala ( Very Bad Service)

    Dear Sir .,

    I am Aswinkumar A M , I own a ford figo diesel TDCI KL-39-F-9631 , Chassis No: MAJ1XXMRJ1DG48187

    I wish to complain about the disappointment after receiving poor service from Malayalam Ford , Madavana Brach , Panangadu , cochin , kerala . I delivered my car for servicing on 3-10-2015 and they get back may car on 5-10-2015, after the last servicing of my car from malayalm ford, madavana branch ,The engine was experiencing Heavy Noisy Sound with Low pulling and Steering Column Rattling etc…, when the speed increases the Noisy Sound also increasing from the engine side., because of these main issues,I cant drive my vehicle faithfully even 1km .

    When I delivered my car for the last service I already told them for the Low Pulling and the Steering Column Rattling and they could not set right the defect and now the engine was experiencing the heavy noise sound too ..,

    I look forward to hearing from you as soon as possible to resolve this problem.
    If I do not hear from you within 4 days I will file complaints with the appropriate consumer agencies and consider my legal alternatives.

    I hope you will look in to this issue as more seriously and I am still hopeful for an appropriate solution from the dealer .

    Regards :
    ASWIN KUMAR A.M
    Cell : 9746621644
    9633065466
    7736065125
    E-mail: aswinkumar990@gmail.com
    amanilkumar907@gmail.com

  • Rupesh Srivastava October 6, 2015, 8:24 am

    Incomplete Ford Figo Aspire Received

  • altaf qureshi September 28, 2015, 1:27 pm

    ford servise is very very very very very bad..
    car sale kr rahe ho to customer ko service to do jab se car purchase kiya hu pareshan ho gaya hu problem batane k bad b problem shotout nahi kr rahe ho kese service hai ye bus call kr k feedback mangte ho…

  • Dr. anurag Arora July 22, 2015, 6:23 am

    As i have already dropped a mail yesterday also, but still i have not received any satisfactory response from your side.
    My Original complaint was as follows:
    Dear Sir,

    I “Dr. Anurag Arora” on behalf of my father in law “Dr. R.K. Sethi” want to say that in the year 2013 we have purchased ford Fiesta from Kundli, Sonepat, Haryana with no. HR79 3266, whose warranty period is still not over.

    Now, what a bad experience from the side of Ford we have faced is as follows, briefly:

    About a week ago, our car was about half an Kilometre away from the home. Because of Heavy rain, our car stopped there only. Because it was very heavy rain, we have not started our car, instead we brought our car back by towing. We have consulted a car engineer, who suggested us not to start car the car, till the engine is having water in it. A week later, instead of contacting local serviceman, we contacted Ford service station, but we couldn’t got any reply from that side. Then, we contacted showroom & then 2 guys from service station reached our home.

    Now, what we asked them was that the engine was merged in the water, so we have not started the car. After pushing the car, they brought the car out of house. We have already checked that water was mixed with the oil, that our driver was telling them again & again.

    Now, the main thing is:

    1. without inspecting the engine, they tried to start the car by plugging the car with their vehicle, because battery was down. Also fuse was also tempered so they placed a new fuse & after few trials started the car, & lots of Black smoke along with water started coming out of the car. Then they kept the engine on with pressing the accelerator.

    2. They drove almost 5-6 km with full speed. After returning they said that, the car need to take to service station by towing it. What we enquired from them was, if you can drove the car with such a high speed then can’t the car will go there at service station in slow speed, to which they replied with argument that this was necessary otherwise the crank would have been jammed.

    3. We ask for arranging the crane, to which they gave us number, now when we contacted them they ask for 1800/- & your company guy negotiated with him for 1700/-, to which we asked to tow the car by other car but company guys were insisting again & again for crane. Later the car was taken to the service station.

    There they keep on arguing regarding that what they have done is right. Now when the showroom officials come to know that the car is in warranty period, the official came there & shouted on them.

    Our problem is still the same. Our car is really ruined.

    What we faced is dissatisfaction from your side.

    Please do the needful & also reply what to do.

    Waiting for your reply.

    Thanks & Regards

  • kishore melvanki June 19, 2015, 9:38 am

    Here I am sending you the attachment of my first service in which it is clearly mentioned the sale date as 14.8.2013.
                And kindly plz send the detailed quote for extended warranty.
                  This is the second time I am facing the issue with same dealer. I have been came across this difference in sale date during my fourth service in the month of jan 2015. The sales manager of the showroom replying me that the vehicle was retailed on other name two month earlier with different name. that person changed the name but told that he cant change the sale date and I had a very rude reply fom him do whatever you want to do. 
                This kind of reply from a Manager of ford company . Instead of resolving the issues he is creating another and spoiling the name of Ford India.
                     Kindly please take serious action.

  • Major Samir S May 8, 2015, 5:46 pm

    Dear Sir,
    I own a diesel ford fiesta EXI which i had given to authorised service center in Jabalpur. The engine was experiencing a low knocking sound. When car was inspected by the technicians , they suggested that clutch plate & pressure plate has to be replaced which would clear engine of any knocking sound. The next dau I again got a call from svc center rep that the shaft of gearbox had little bend and was running oblong causing noise. I questioned regarding technicalities for bent shaft to which they had no justification. I told them to change clutch n pressure plate presently since they were out of stock with shaft.
    When my car returned to me, i was shocked to hear manifolds increase in knocking levels. On calling them, the response was pathetic.
    To see such a poor response from a brand like ford India is shocking. I am sure if my car issues aren’t sorted out, it will call for an escalation legally.
    Notwithstanding, I am still hopeful for an appropriate solution from the dealer.
    Thank & Regards
    Major Samir S

  • AMIT SHARMA April 8, 2015, 11:53 am

    Dear Mr. Amit,
    Greetings from Elite Ford!!!
    At the outset we sincerely regret the inconvenience caused
    Further to my earlier discussions and post trailing email I have informed about the jobs done and the pending jobs due to time constraint. This yourself agreed to bring the car on Monday to rectify the pending complaints which we will look in to it.
    The pending jobs are;
    1. ABS lamp glowing in the cluster
    2. Fuel lid opens automatically
    3. 3M polish which you have done at Harpreet Ford. We will check with them and revert

    So request you to drop the car on Monday to attend the pending jobs.

    Regards,
    Hameed Kelthaje | AGM – Service | Elite Ford Bangalore | Cell: +917760967742
    Email id: agm1.service@eliteford.co.in | Web: http://www.eliteford.co.in

    From: Sharma, Amit [mailto:Amit.Sharma@fisglobal.com]
    Sent: 27 March, 2015 7:42 PM
    To: custmail@ford.com; gm.sales@eliteford.co.in; service@eliteford.co.in; admin.mohammed@eliteford.co.in
    Cc: amit.citm@gmail.com
    Subject: Elite Ford Bangalore Dealership Service Department Complaint – Amit Sharma

    Hi,

    This is Amit Sharma driving FORD ECOSPORT HR24 S 8490 and today I sent my vehicle for 3 Paid Service at ELITE FORD BANGALORE. I faced the following issues during this service because of the Poor and Unprofessional management there:

    1. I had given my vehicle for 3 paid service and they promised me to send the driver by 10:30 AM and reached to me at 11:30AM.
    2. They also promised me to hand over the vehicle after all work done by 5:30 PM but they failed to deliver even after 8 PM.
    3. They charged me 150 Rs. for Pick and Drop from my location which is FREE in rest of India I believe.
    4. The lady (Mahalakshmi and there were few her supervisors) my SPOC was NOT picking up my calls to tell me the status of the work done and even DISCONNECTING the calls when I got the chance to speak.
    5. They were unable to understand my complaints about the car and harassed me for NOT explaining the issues.
    6. About the bill, HOW CAN THEY FIX THE CHARGE OF WHEEL ALIGNMENT and BALANCING before done? It is to be done after it is done that how much weights are installed etc..etc..

    Till now at 7:30 PM, I haven’t received my car and NOT aware weather they completed all the works on my car or NOT because they DON’T feel like letting their customer know what has been done on the car while informing about the final bill.

    As per my experience with ELITE FORD BANGALORE, I’m 100% sure that they had NOT worked on my complaints like
    • Diesel tank cap opens automatically while driving,
    • AC vents air flow not proper,
    • tyres rotation and
    • 3M Teflon 2nd. coating.

    I request you to please look it into the matter as I’m your privileged customer driving my 3 Ford car and facing such issues. I want to hear from you soon on this.

    Thanks,

    Regards:
    AMIT SHARMA
    Software Manager
    AS Captive India – Chandigarh & Bangalore
    T: +91-8884830588/ 8588830838
    amit.sharma@fisglobal.com