Faasos Customer Care Phone Number, Office Address, Email ID, Website

People who are searching contact details of Faasos Food Services Pvt. Ltd. can obtain the information from this page. It includes head office address, phone number, fax number, email ID, customer care number, toll free helpline number, support email ID, etc.

Faasos is an online food ordering concept. It allows users to order food and eatable items from their nearby places. They take orders from 11am to 11pm only. Jaydeep, Kallol, Biswanath and Siddhartha are the founder members of this concept. This concept is working under the registered company Faasos Food Services Private Limited since year 2011. Leave Food To Us, is the slogan of the company.

Faasos Customer Care Contact Details

Faasos is offering customer care support to their customers. Below mentioned information will help them to connect the company regarding various kind of inquiries.

Faasos Toll Free Helpline Number – 1800 3002 3939

This number is toll, callers can talk with the customer service representatives for free.

Faasos Customer Care Email ID – info@faasos.com

Share your queries with customer care department by following the above mentioned email ID. You complaints, suggestions, problems, questions, reviews, feedback will also be entertained through this method.

Faasos logo

Faasos Office Contact Details

Faasos Head Office Address : Faasos Food Services Private Limited, 501, 5th Floor, Alcon Arcade, Andheri Kurla Road, Andheri East, Mumbai – 400059, Marol Naka, Opposite S M Star Building

Faasos Office Phone Number : +(91)-22-65612300

Timings to contact the official staff is Monday To Sunday from 9am to 7pm. During these you can connect with the staff for your inquiries.

Social Profiles

Facebook Fan Page : facebook.com/Faasos

Twitter Handle : twitter.com/faasos

Important Links

Feedback : www.faasos.com/feed_back.aspx
Share your feedback by using this link with staff of Faasos. You will find a form on this page for that purpose.

Official Blog : www.faasos.com/blog.aspx
It is the link of the official blog of the company, you can read out latest updates and information shared by the official staff of the Faasos.

Locate A Store : www.faasos.com/location.aspx
Locate nearby store of Faasos to your area. Use this location finder page for that purpose.

{ 81 comments… add one }
  • rahul October 6, 2017, 2:56 pm

    Dear Concerned,
    This is the second time this happened with me within period of 6 months.

    First of all I have placed an order for later time and it was supposed to be delivered in slot of 11-12am but it was not delivered in due time, and in app i received a notification that your order has been delivered.

    After 15 mins I got a call from your side and someone said it was a later order so chances are there that it might get missed, so he asked me to wait for sometime so that order will reach me.

    At 12.35 am I received an order which I have never ordered, I have placed an order for cheesy potato wrap and please see in pictures what you have delivered to me, I am allergic to cauliflower and just after my second bite I realised that this is not what I have ordered.

    I have puked twice after having that wrap, tried to connect with number from which I have received that call but no one responded.

    I and my Flatmate order from faasos more than twice in a week, you can check details from your database and even if you can’t do justice to your loyal customer, I wonder how well you might be treating others.

    If the problem is any store or location specific please shut it down, its affecting your brand image.

    I am taking all this pain to write this big mail to you and ruining my weekend plan because I was very much hungry as my order was delayed by an hour and over and above that you served me what I was allergic to.

    I need clarification on this, who is responsible for that and why should I suffer because of your mistake.

  • Mukesh July 28, 2017, 8:01 am

    Not good in accounting they charged me more

  • sachin davde June 27, 2017, 2:56 pm

    faasos not good

  • Shazia June 16, 2017, 5:58 pm

    Waiting since 3 hours. No call from.the delivery boy as well.. bad delivery service. No response on phone as well.

  • Vivek Bharti May 20, 2017, 7:31 am

    I ordered from Fasoos where my fasoos credits of rs.15 were used. After placing order for COD it shows full bill amount (Fasoos credits not reflecting). No way to contact the customer care other than tardy emails. I am going to say the delivery boy go off once he comes with order.

  • veera April 20, 2017, 3:59 pm

    for me i have already paid the amount through online and now they are telling
    that we did received any amount even though i have bill details and invoice copy they did not taken any action worst restaurant pls do not order…

  • Rupak April 6, 2017, 5:23 pm

    I ordered Murg Makhani Biryani and had a shock to find veg Biryani inside when served. After some unsuccessful attempt managed to contact fassos, who promptly delivered the one that I ordered. Satisfied that they have rectified the error with no hiccups.

  • Rupak April 6, 2017, 4:08 pm

    I just now ordered Murg Makhani Biryani, which is pasted in word on the box. But inside it is ordinary veg Biryani. There is no way to contact the guy who delivered and ran with the money, nor can I contact fassos, anyway. Totally disastrous and unprofessional. Dwarka Sector 12, New Delhi

  • Gowda G. M March 25, 2017, 8:12 am

    Very lazy peoples are hear 6 th block koramagala very late orders given pl action staff

  • Nitish kumar March 9, 2017, 9:13 am

    It has been more than 2 days .my order was cancelled bt u didnt receive the cashback yet .if this the kind of service you r proud of

  • Hemant March 4, 2017, 5:25 pm

    How to check my order status?

  • Shiladitya Singh February 21, 2017, 8:29 am

    It’s been more than a hour and your food is still not delivered & there is no way to contact the guy who comes to dilivered or the office. And when we try to contact the office they cut the call.

  • Monika January 25, 2017, 5:36 am

    pls call me i have good business development scheme for your kind concern,

    9960274824, Monika

  • Gaurav January 15, 2017, 8:34 am

    Call me now …stop making fool…i am ur daily customer…provide me sol. Now or i “ll stop ordering from u

  • sreenath January 9, 2017, 8:19 am

    I cancelled an order in faasos.till now my money is not returned

  • Yashasvi Chaudhari January 7, 2017, 10:09 am

    Aaj tak ki ghatiya service order karane pe abhi 3 ours hue hain. No update no call. No contact no. Worst service by fassos ever. Just stop making fool.

  • Mani January 2, 2017, 8:30 am

    Kindly request to you please solution my complaint
    Mani 9136665550

  • Anand sahani December 31, 2016, 7:21 am

    Bakavas hai yar pahale 250 credit chale gaye apane ap or ab 125 credit abhi tak mila nahi …… how can we trust on fasoos….. worst yar

  • Rajeev Nair December 28, 2016, 6:19 am


  • Manuj Goel December 28, 2016, 6:14 am

    What is the validity of fasoos credit earned through referral programme??

  • Rahul December 27, 2016, 8:20 pm

    I’ve been selected for managerial trainee programme….I was supposed to get a location…..I cleared my campus from IHM Lucknow…I have the offer letter….Please guide me further

  • anshu garg December 24, 2016, 8:01 am

    i cant able to apply coupon

  • Anand Thapliyal December 22, 2016, 9:26 am

    Cant place my order and customer care number is also not getting connected

  • Jahangir December 22, 2016, 7:33 am

    nice company

  • Vamsidhar December 18, 2016, 6:58 am


  • Abhay Rajpal December 17, 2016, 12:26 pm

    Can’t place my order

  • Monika December 13, 2016, 2:55 pm

    Order 3464896 not yet delivered. It’s more than 3hours. U guys provide worst delivery service. Want my money back. Refund back the money . Worst delivery service from u people. Never going to order from this app.

  • Monika December 13, 2016, 2:45 pm

    Order no3464896 not yet delivered. It’s almost 3hrs. Worst delivery service from u guys. Worst worst delivery service

  • Suraj December 12, 2016, 9:02 am

    Order no : 3450295, My order is not yet delivered, more than 1 hour passed and all contact number not able.to connect, what the nonsense kind of service

  • Jaideep Jarrel December 9, 2016, 6:02 pm

    I had placed an order no 3414537 at 10pm and although the order was accepted but it is yet to be delivered till 11.30pm. The customer care no is also not working. Highly disappointed with the service. Kindly refund the money which was paid through debit card.

  • Chirag Chauhan December 6, 2016, 11:12 am

    The amount from my card is deducted and I can’t see the order placed nor do I have any order number yet. Plz contact back asap and help me get the food home.

  • Thishika December 4, 2016, 3:48 am

    It’s all rubbish!!!! I get faasos notification as “Open till 1am”, but when I tried ordering something at 11:55, it shows its closed for the day & delivery would start working in 9hrs.. I mean what nonsense & crap is ths?? What’s the point of advertisement if you do not have such service???

  • Vishal Gupta December 3, 2016, 4:08 pm

    My order is 3337822 please hurry up I ordered it before an hour so please I am getting hungry please send my order fast please

  • Shamanth NJ December 3, 2016, 11:17 am

    My order is 3333136
    I am getting status as delivered but it as not been delivered to me

  • sanjeev kumar December 2, 2016, 5:23 pm

    My order no 3322526 booked at 21.05 on 02.12.2016 not delivered. Waited till this time of mail and forwarded this mail. Cash for my order was deducted from my card, but the order is not delivered. Very bad service. Please do cal back at my number refund the cash immediately.

  • raju November 23, 2016, 1:50 pm

    Have one question

  • Ujjwal Kumar November 17, 2016, 7:04 am

    I had refer my code to two friend and they had placed their first order.
    But , according to condition i didn’t get any credit till now.

    The faasos team should take responsible action !!!!

  • abhishek November 15, 2016, 9:22 am

    my order no. 3090656
    i have order 7 paperboats with my faasos credits 250 and i got a call from faasos that your order is cancelled.dont know why and unable to contact faasos now and they cheated as credits i didnt get back.

  • Shuvajit November 12, 2016, 12:20 pm

    i have refer my friend (9126515236) and he mad an order with the coupon code of 150Rs. cashback. but after 5 hours of order, still he hasn’t got the cashback credit and me didn’t get the reference bonus. why???
    if u started to do that kind of activities then soon u will loose your popularity.

  • gaurav November 9, 2016, 6:34 pm

    Is Faasos fooling people…I paid online but didn’t receive order…finally i registered complaint and got order at midnight which is almost 2 hrs after placing it…take extra money but dont play with people hunger…

  • Divyanshu November 4, 2016, 7:39 am

    I’ve send reference of faasos but the registration link is not working

  • BHARATH November 3, 2016, 2:11 pm


  • Ajit Singh October 30, 2016, 9:14 am

    I made an order for my friend the amount got deducted from my account but live order showing no order today is Diwali and the order is for my friend please help me on this issue and I tried to call customer service but unable to connect

  • Jayabal October 22, 2016, 12:01 pm


  • Abhishek Tripathi October 20, 2016, 4:33 pm

    Had placed an order using Fasoos credits of 179 INR but it was not reflected in bill and it was asking full payment…When I cancelled order credits weren’t credited back…No response from customer care despite multiple mails and calls

  • VENKATESH AYACHIT October 18, 2016, 2:31 pm

    I Tried to Place an order with faasos and did the same with the netbanking the amount got debited from the account but order didn’t placed.I tried to contact customer care and there was no response and then went to the nearest outlet and they even didnt had any answer there answer was “sorry sir we didnt any order from your number..till now the amount has not credited back to the account..

  • Dhananjay Wadkar October 15, 2016, 11:07 am

    Hopeless staff

  • Dhananjay Wadkar October 15, 2016, 11:05 am

    I visited Faasos for the first time in Bavdhan Pune at 3:00pm, Just want to tell you the Service was pathetic and they have cheated me as well by giving me different customer bill with wrong number on the bill… Hopeless service and the staff was not co-operative.Please make a note of the same and work on it due to compititive market.

    • Dhananjay Wadkar October 15, 2016, 11:06 am

      Thank You. Your FAASOS order 2751818 amounting to Rs. 225 is confirmed. Your Invoice has been sent to your registered email id. Invite friends to install App using https://earn.faasos.io/ty3l8rs & earn Rs. 125 in FAASOS Credits.

  • a October 1, 2016, 5:35 pm

    Order Id #2607880 ..
    order given at 10 PM ….
    not received even at 11.30 PM

    Hopeless service

  • Sagar September 24, 2016, 4:56 pm

    Please call me 9738358908

  • Namrta September 7, 2016, 8:12 am

    Hi I want to add my food outlet callme at 9643860980

  • Himanshu Agarwal August 25, 2016, 6:58 am

    Wants to align your business with ours.
    Pls contact at 8377897576
    Himanshu Agarwal

  • Sathish June 11, 2016, 4:35 am

    I order food on June 4th in Hyderabad, the delivery boy called me and said he is going to deliver food in 40 Min. After 1 hr he called me back and said the restaurant is closed, so he is cancelling the order. I called fassos customer care and inquired about my refund, he said it will take 2-3 working day’s. After 7 day’s i called back for refund, he asked me to hold on the call and replied back after 15 min. and he said that refund is not initiated, They are going to initiate in some time…. Very bad service and experience…

  • vimal June 8, 2016, 6:35 pm

    I placed my order 1 hours nd 30 mins before ur app said my order has been placed will take 29 mins to reach nd stil i havent got my food i have got dis sms with order no 1387339 this is not fair at all at this time from where am i supposed to get my dinner u do not even calls u should shut your company m totally pissed with this would recommend everyone never to count on faasos or place an order because if u r lucky u might get your food

  • sarthak pratap June 1, 2016, 5:40 am

    Poor Service & Rude Staff

    Feedback for Faasos, seasons mall, new delhi

    really bad staff bad service low quality wraps..

  • charan May 28, 2016, 3:25 pm

    very worst and not worthy.

  • Anuj April 25, 2016, 11:46 am

    We are suppliers of fresh and dried mushrooms. Would like to be associated with Faasos as a supplier. Do let us know who to get in touch with


  • Kristi Relan April 4, 2016, 5:05 pm

    Feedback for Faasos, seasons mall, Magarpatta, pune

    really bad staff bad service low quality wraps..

  • Aman Verma April 3, 2016, 5:16 pm

    delivery boys lost in gurgaon as well, shit service, focus on one city damnit

  • deepa April 1, 2016, 7:45 am

    hi i ordered food from faasos for the first time and i used grab50 coupn i dont know weather thy will provide me cash back or not please check with this n get back to me

  • Qureshi Faiz March 26, 2016, 8:28 am

    Plz contact me soon on…..9818568294

    I am a vendor and and to deliveru quality food in new delhi…old delhi railway stations…
    so waiting for ur call…..thanxx

  • Ajay Sharma March 6, 2016, 6:42 pm

    I just placed an order on Faasos.
    The amount got debited from wallet and to my surprise the order was not placed.

    Despite of calling multiple times on the customer care no resolution.

    I would say company is doing commendable job in making fool of customers and charging them for orders not be matured.

    I think it’s high time we should share and recommend people to uninstall the app.

  • Suraj Singh February 13, 2016, 4:02 pm

    Poor Service & Rude Staff

    I’m Suraj Bhati, Reg Mob.- 9990354322, Order No.- TXN14041183, Paytm Txn ID- 1357542842
    I had made a order on 25 January, Rs. 205, , so you suggested me that the distance of the delivery location is too far from Faasos kitchen so you make delivery cancel but yet my amount is not refund. I have tried allot of time of your customer care.
    they check my order & say your amount is soon refundable. But until it con’t be happened.
    So please take appropriate action.

  • Zaman February 9, 2016, 10:01 am

    The Team

    Greetings from The Times of India!

    We are delighted to bring to you “MUMBAI SPECIAL” Coverage for FAASOS in The Times of India – Mumbai & Thane Region – India on 24th Febuary 2016, with the circulation of 800,000 copies all over Corporates / Commercials / Industrials / Business Houses / Health Sector / Education Sector / Retail Sector & All A+ Class Residents of Mumbai & Thane having a readership of approx. 40 lacs.

    It would be a Classified Display, featuring Different Business Categories on the page.

    Once the advertisement is booked from a particular category, we will ensure not to carry the advertisement of any other advertiser from the same category.

    For this Special & Unique concept we are offering a 10.7 cm width x 12cm height =129 Sq Cms advertisement which would include the heading of the business category for a very Special Rate of Rs. 39870/- only.

    The Right way to Connect to your Targeted Audiences.
    Request for an reply mail for confirming the presentation.

    Thanking you
    Best Wishes
    Zaman Khan – The Times Group
    Contact no – 9867111730
    Email I’d – zamantimesad@gmail.com

  • Rathan January 6, 2016, 5:21 pm

    Hi Faasos team,

    My name is Rathan and i placed the order using Faasos app (Order ID:1957456) (Order no.28 Rajajinagar store) on 4th Jan at around 7PM requesting for 3 Rich fruit plum cakes and 3 Mango ice -creams.

    I got a call from Rajajinagar store mentioning that they were running out of cakes and will deliver them first in the morning and deliverd only ice creams. I agreed

    5th i waited till afternoon and called the store . They did not respond properly

    I called the number in Faasos app (1800300239239)
    Spoke to the team and they said i will receive the product in 20mins
    I waited till evening and call the customer care again they said the same thing
    I told them if they cannot deliver the product i need a refund
    Spoke to Vickson who said he was the manager, He said he will call me in 10mins and followup till the order will get deliverd ( Who dint even bother to call me even after 24hrs)

    I made many calls today asking for refund and atlast i was told i will get refund which will take 3-5 working days

    I have orderd from many websites and app’s.
    I just wanted to try how Faasos was and i get this type of reponse at first

    I pity you dont have a proper customer service and people to take care of things.

    This competitive market without a good service it will be hard to survive

    I have made up my mind never to order from Faasos .

    Thank you

    Rathan Anand

  • Hari December 27, 2015, 5:53 am

    I am interested in franchise for shimla

  • sudhakar.A December 20, 2015, 10:45 am

    first time i tried at faasos it’s really worst i have got complete ordered spoiled food’s my frens are upset i only forced them to place the order at faasos got screwed my lunch please take back your food and replace my money back.

  • shantanu sharma December 10, 2015, 9:45 am

    Coupons is invalid , best part when u call their customer care they ask you to clear your order , clear your cache , uninstall your app , reinstall your app , put your order again n try coupon again . I mean are you serious guys , who in the world has this amount of time ?

  • Sachin Jain Creation December 8, 2015, 6:15 am

    we are providing a printing services for advertising regarding will u pls send me the consul person those things

    Sachin Jain creation

  • Arun Reddy December 1, 2015, 4:59 pm

    Wat happened to my order… Order number 1711960

  • Gaurav November 26, 2015, 4:43 pm

    Hi its Gaurav from kirori mal college North campus I have database of delhi university North campus n South about 34000 database 60% data have email id also….its genuine I think it will help u to promote ur buisseness n ol…so contact me at 9717140943 ….it will help uh definitely….n for Delhi store definitely
    Gaurav MISHRA

  • Sneha November 22, 2015, 2:06 pm

    I placed an order and I received a text message saying order successful, money was also charged. However the app says my order didn’t go through and asking me to pay again… no one is answering my call… please reply Faasos

    • Nikhil G. November 22, 2015, 4:23 pm

      it happened to me also..

  • Sudesh September 27, 2015, 4:35 pm

    Bloody I have placed an order for delivery at 8:23PM and now it 10:05PM and I am still waiting for delivery. What kind of service is this ?

  • ankit August 16, 2015, 5:36 pm

    faaso’s delivery guy are you lost somewhere in bangalore . i ordered before 1 hour and now ur app is also saying me bye so kindly improve ur service bye…..

  • Dinesh July 24, 2015, 4:20 pm

    I have placed an order and no response.
    Will I get or not ?
    Order ID : 825845

    • Vicky March 27, 2016, 7:20 am

      Never u will get fasoos are assholes

  • shubham potter June 20, 2015, 7:56 pm

    aircel company agent .. ,sir editor to rajasthan partika shubham potter.. contect no 9782669132 my isssue aircel company given not salry so publiced for rajasthan partika

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