Citibank Customer Care Number, Toll Free Helpline, Email ID

Here in this post, we will share the customer care support provided by the Citibank India. The customer can also find the answers of some general questions such as how to contact Citibank customer care, what is customer care number of Citibank, what is official customer care email id of Citibank, what is grievance redressal number of Citibank? Citibank customer care contact details, official website, social profiles and other important contact links are also being shared in this article.

Citibank India is one of the foreign banks operating in India. It provides various products and services along with the banking options it offers. It offers banking option like Personal Banking, Corporate Banking, SME banking and NRI Banking. It offers Banking accounts like Citibanking Account, Citigold, Citibank Suvidha, Citibank Savings Account for Expatriates. It offers different loans like Personal Loan, Home Loan, Mortgage Loan, CitiHome One Loan and much more. It also offers and provides Insurances on  Life, Health, Travel, etc. It also offers debit and credit card service. Mobile Banking and Internet Banking are also provided by Citibank India for easy and time-saving banking. There is many customer care numbers, customer care toll-free number provided by Citibank India as the customer care support for the Indian customers.

Citibank Customer Care Numbers

Citibank Toll-Free Helpline Number: 1860 210 2484

This is the customer care toll-free number for the Indian Customers provided by Citibank India. The customers having the query or if they need any support then they can call on this number and get solutions of their queries.

Citibank Customer Care Number: +91 22 4955 2484

This is the customer care number for the customers who calling Citibank outside India. The customers having a query or if they need any support then they can call on this number and this is not a toll-free number so call charges will apply.

Citibank 24×7 Citphone Number

Citibank Credit Cards Customer Care

Citibank Debit Cards Customer Care

Citibank Office Contact Details

Citibank Customer Care Number (Others)

Citibank Customer Care Number (For Collection related Issues): 0124-6159000 / 0124-6152900

The customers having collection related issues or queries can call on these helpline numbers. These numbers are available at service from 8:30 am to 5:30 pm (Monday to Friday) and 8:30 am to 3:00 pm (Saturday). These numbers are not available on Sundays and Holidays.

Citibank Customer Care Helpline Number (Grievance Redressal)

The customers having any issue or query related grievance then you can contact the Citibank India on the numbers we are sharing below. There are numbers provided by Citibank India for. Check it out below.

Contact Person: Mr. M.Dhananjayan

If you need escalation then you may contact the person on the phone number and email id we have provided below for the RTGS/NEFT.

Toll-Free Number: 1800220123

Phone Number: 39707464

Email ID:

Citibank Head Customer Care Email ID:

If you are not satisfied with their services then you can submit your complaints on this given email id also, their head officials will surely reply you back within the short while.

Citibank India Customer Care Mailing Address Contact Details

The customer having query or complaint can also write to Citibank India. We are sharing both addresses for Ordinary and Registered Post.

Ordinary Post Registered Post
Citibank N.A., P.O. Box No. 4830, Anna Salai Post Office, Chennai-600002. Citibank N.A., Mail Room, No. 2, Club House Road, Chennai-600002.

Citibank India Official Website:

For more and reference, customers can visit the official website of Citibank India, mentioned above.

Social Profiles

Facebook Fan Page:

Twitter Handle:

Google+ Profile:

Instagram Handle:

YouTube Channel:

All official social profile account links of them have listed above, you can follow these profiles and get all latest updates directly on your timeline.

Important Links

Citibank Online Services:
With this link, customers can get the details and information about the online services offered by Citibank India.

Citibank Online Query:
The customers can also contact the Citibank India for the online for the queries they are having.

Grievance Redressal:
This link will help the customers to have the details related to Grievance Redressal in Citibank India for their issues.


What is the Customer Care Number of Citibank?

Citibank Customer Support Phone Numbers
Customer Care Number (Toll-Free) 1860 210 2484
Customer Care Number (Outside India) +91 22 4955 2484
Customer Care Number (For Collection Related Issues) 0124-6159000 / 0124-6152900
Customer Care Number (Grievance Redressal) 1800220123 / 39707464


How to contact Citibank Customer Care (Other Ways)?

Citibank Customer Support Email IDs / Important Links
Customer Care Email ID (Head)
Nodal Officer

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{ 46 comments… add one }
  • Gurtej Singh January 13, 2020, 10:36 am

    Don’t they have any Customer Support Email ID where I can contact them. I tried calling their customer care number but it was too time consuming and waiting period is long.

  • Sanjaykumar G. Nagare December 6, 2017, 6:31 am

    Dear Sir / Ma’am

    My Load Account No. TB-CFL-2345855

    We required Abovementioned Loan account Statement of Balance EMI With Principal Amount & Interest Amount

  • Dipika Meher November 21, 2017, 9:50 am


    I have made a payment for my Citi Credit Card on 13/11/17 still you are unable to map it to my account & calling me for payment not made, how pathetic ?

    Kindly revert on my registered details asap.

  • birendra kumar August 8, 2017, 1:02 pm

    I have loan reqired

  • Ashok K Chickbasarge June 6, 2017, 7:54 am

    I am having credit card no.5546 3702 2292 4919 which has expired on May 31,2017. I have received mail communication that my renewed card has returned back due to insufficient address. Due to transfer now I have moved out of Bangalore. My new mobile number is 07092929274. At the time of applying card i was posted at Bangalore. What is the process for getting me new card.

  • prabhakardvv May 5, 2017, 11:10 am

    Resected sir,
    I request you to please cancel my citi bank credit card due to
    card ia blocked. I have no interest. please take action as early as possible.
    my cardno 5546370228239627,
    , Thanking You,

  • Pooja Chandra May 3, 2017, 5:25 am

    I am trying to reach Citibank phone banking 24X7 since last 2 days but both number given on website is not working. this is really alarming situation & pathetic customer service of Citibank.. I will close my account in this bank as their service is unreliable & pathetic.

    I have to pay the bill of about 36,000 Rs which i wont be able to pay it, nice for me after this i will close the card, since i m not interested now to go with this bank’s credit card, and in future if someone claims, i will except it as fraud calls. And in future i wont even pay any penalty as well.

  • Akhilesh Soni April 29, 2017, 9:12 am

    i applied for credit card around 20 days back, and all the documents also given to the guy sent by citibank. but after that no response from citi bank side, even not able to know the status of the application. seriously not expecting this kind of response from citibank.

  • M.S.RAJ KUMAR April 8, 2017, 6:44 am

    customer care is not working and i am unable to know my current outstanding.I dont expect this kind of issue from the bank like citi.Please correct it immediately.

  • KESAVARAMAN.K April 6, 2017, 9:58 am


  • MANI D February 14, 2017, 4:09 am


    I am trying to reach citi customer care but which was given number in debit card it’s saying invalid number. kindly help me immediatly due to some emergency suitation now .


  • SACHIN MITHAGARI February 11, 2017, 10:07 am


  • SACHIN MITHAGARI February 11, 2017, 10:07 am


  • Milind February 6, 2017, 9:50 am

    I am trying to reach Citibank phone banking 24X7 since last 2 days but both number given on website is not working. this is really alarming situation & pathetic customer service of Citibank.. I will close my account in this bank as their service is unreliable & pathetic.

  • Namrata Koranga January 31, 2017, 10:14 am


    I am unable to reach customer support.i have an enquiry regarding reduction of rs 600 from my account.please revert me back as soon as possible .


  • Pavan January 30, 2017, 5:56 am

    I am trying to reach customer care since one week but not able to reach.
    Please confirm with updated service numbers. I need to pay the EMIs

  • Ashok kumar January 27, 2017, 12:35 pm

    I am try many time Costner care but no response I am withdraw R’s 10000 from Tilak nagar ATM code no 7570 but amount not receiving from ATM pl refund my amount imdiatly thanks from ashok Kumar delhi

  • Mukesh kumar January 25, 2017, 8:38 am

    Your costomer care is not working i am trying since morning.
    Regarding payment to be made for my credit card i am not receiving sms on my regd moblie no 9417770775
    Pl revert
    Mukesh kumar
    5546 3702 2814 7697

  • Prasad January 24, 2017, 9:36 am

    I have a question regarding my latest CC bill and trying to reach out to 24/7 helpline through 18602102484, but it’s not getting connected. Can someone help me with the correct number.

  • Nishant Dixit January 23, 2017, 11:03 am

    This has reference to the transaction no. 75503726284 dated 9 Oct 2016 for amount of rs. 30,240 against payment at reliance digital indrapuram ghaziabad, i was supposed to receive 10 % cashback for the said transaction which is not reflecting so far, tried several times to contact customer care but unable to contact them.
    your urgent help is required.

    Nishant Dixit

  • Raj January 20, 2017, 6:12 am

    I have Cash back card and when providing card they said only one time fee is Rs. 500 then card free for life time. Now after 1 year completion they change Rs. 1000.

  • sanatan January 17, 2017, 11:04 am


    My IMPS transaction, Ref. no. –> 701715497552.

    I got message that -> has been initiated successfully but not credited beneficiary account,
    It’s very urgent, please help me.

    Sanatan Kumar.
    Mob. no- 7411255296

  • Lakhmi Narayana Reddy January 5, 2017, 5:49 am

    Dear member,

    Kindly provide the process of credit ATM card pin generation. We have received card 10 days back but Pin generation i am unable to do.So Kindly help me asap. kindly help me with in 2 days otherwise want to rerun this card.
    Ask customer care people to call on below number.

    or mail me the process how to to generat Credit card ATM Pin manully. I tried to reach Customer care people do many times but no use. please couurier me credut card ATM pin Asap.

    Lakshmi Narayana.

  • K.G. Chakraborty December 30, 2016, 11:54 am

    How can I change my email Id without online.

  • Savitri Aggarwal December 30, 2016, 7:41 am

    The Manager
    Customer care
    Citi bank Mortgages
    Sub. Deposited extra Amount in our A/c 127019 by mistake
    We got your latter Ref no. 608190 today regarding our loan amount of is Rs, 54, 94,200/- but sorry to say that we deposited our cheques amount
    Rs.57, 52,158/ in your bank on dated 23-12-2016 which was clear from our bank accounts.
    Please send me back mine extra money which was deposited by mistake in your bank
    Rs.5752158/ – Rs. 5494200/ =257958/
    Rs.2, 57,858/ send back to us with thanks
    Hope to have good business relations in future too
    Yours truly

    Savitri Aggarwal
    Paksons Pharmaceuticals Pvt Ltd
    2/215 maharaja Aggarsain Shopping Cent re
    Sec-9 Rohini New Delhi110085

  • Maheswaraiah KC December 26, 2016, 8:01 am

    Kindly confirm how to check my personal loan outstanding.

  • Ajit kumar singh December 20, 2016, 6:31 pm

    I have suvidha a/c with me and now I changed the company and my new org has provided another bank a/c. I don’t want to close the citi a/c but also I am unable to maintain 1 lac. balance. can I change my a/c into 0 balance a/c?
    Please let me know.

  • Dr Kapil katyal December 20, 2016, 8:50 am

    Want to make credit card

  • Balaji Peruboina December 17, 2016, 9:35 am

    I did IMPS transaction 2 days back from my CITI bank account to some other bank , but amount not transferred . Is there any way to track this transaction by using reference number . Thank you .

  • lakshmi d November 10, 2016, 6:02 am

    I have a cheque of rs 2lakh can i deposit today and whrn i can withdraw this amount

  • Raju B M November 1, 2016, 3:01 pm

    Need IFSC code for below mentioned CITI Bank

  • bharat singh October 25, 2016, 2:50 am

    Credit card lone convert to EMI

  • October 21, 2016, 11:24 am

    Pl ca 7820801155

    • Santosh Bhosale October 27, 2016, 7:57 am

      Sir, wants to close the loan

  • Vipul rathod September 23, 2016, 5:44 pm

    Pls help Citibank credit card customer care number provide

  • S.MURUGESAN ( Prof.) September 5, 2016, 4:23 am

    Dear Sir
    1 Pl. have my E-mail I D corrected as NOT
    2. Pl. keep sending the hard copy of account statements – as I do not rely on soft copy as the system fails frequently
    3 . Pl. advise me how to use the credit points earned


  • Rattan Singh May 31, 2016, 5:35 am

    I am Delhi based and PAN AHIPS4936J. I got detail through my CIBIL that one Credit Card No 4550389392022011 of ur bank is placed, date of opening & closing are 10/12/2002 and 21/05/2005 respectively. In my view there was no such, and a nos of fake entries are available in my CIBIL. It is requested to update this card was issued to me or some one else for further up gradation. 7292076920

  • Kuldeep singh April 4, 2016, 10:53 am

    Personal laon requires

  • Harinder kumar April 3, 2016, 12:14 pm

    I am harinder kumar

  • Vishal mishra April 1, 2016, 3:41 pm

    Hello I am vishal mishra. I have an account in citi bank. my account number is 5863711226

  • Mukesh February 17, 2016, 12:41 pm


    Please send my cheque book in my new address .




  • Merlyn Nogueiro January 27, 2016, 8:15 am

    I have a problem. I took a loan from Delhi Reliable Consulting Services and before they could give me a loan of Rs. 10 Lakhs, they kept on asking money for Agreement, Affidavit, etc. to the tune of Rs. 9.70 Lakhs. I have cancelled the loan amount and now the citibank is writing to me the amounts receipts that I paid to the DRCS. I have given all the details of the receipts I paid but now the citibank is asking for Rs. 98,199/- to be paid to the citibank lawyer for solving and sending the my receipts money to me. I want to know if this citibank email is correct or fake on : My office No. 022 2204 8361 and mobile no. 9987712974. Pl call me if the email id is correct or fake

  • kumar gourav January 26, 2016, 3:46 pm

    Today I have received OTP from your bank , whereas I am not using the citi bank credit card. So pl. Look into the matter and give me details that where is card used.

  • LALARAM November 22, 2015, 12:43 pm

    I want to have personal loan.please tell me interest rates and limit.

  • Sandeep gupta November 21, 2015, 12:38 pm

    I have a citibank credit card no. 4386 2800 0908 1302. The card expired on 3/15. New card despatched to me was returned by courier without contacting me. How can I get my card now. My number is 09316905523.
    Sandeep gupta

  • Parul C Rajpal May 26, 2015, 8:44 am

    Hi, I had a Citibank saving account (acc no-5737989118) in Mumbai which is now closed. I need a letter of closure or some proof of closure for this bank account. Please let me know how I could get this.


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