Customer Care Phone Number, Office Address, Email ID is one online portal where customers can log in and can book accommodation anywhere in the world.  The customers can do booking using the website and the apps of They offer various offers and deals for the customers which help customers to plan a luxurious trip at best price. was established in 1996 and is based in Amsterdam in the Netherlands. Today is available in more than 40 languages, and offers over 702,171 properties in 218 countries including properties from small, family-run bed and breakfasts to executive apartments and five-star luxury suites.

There are many customers in India using for booking of accommodation. The company in India is available as India Support & Marketing Services Private Limited. Here in this article, we will be sharing the customer care support available for the customers in India and below we will be sharing the customer care support and the various offices of in India. Customer Care

The queries and support related to the new bookings and existing bookings of accommodation via can heard and answered using the customer care and support offered by The customer care support includes some customer care numbers and also some offices available in India. Customer Care Number: 0008-000-016-075

This is the customer care number offered by for the Indian customers and the support is available 24×7 for the customers and calling on this number is not free as it’s not a toll free number so local call charges will apply. International Customer Care Number: +44-20-3320-2609

Here above we have mentioned the customer care number for the international customers of The support is available in English language and it is also available 24×7. Customer Care Number (Hotel support): 000-8000-016-065

The customer care number for the support related to Hotels is mentioned above and it is available at service 24×7 and local call charges will apply while calling. India Offices Contact Details

There are few offices of available in India and below we are sharing full address of each office along with the full address of each office.

Office Address Phone and Fax Number
Mumbai Finance Centre Tower 3, #1602, 16th Floor, Senapati Bapat Marg, Elphinston Road (W), Mumbai – 400013, India. +91-22-33143999(Fax)
Bangalore RMZ Millennia, No.1 & 2, Murphy Road, Tower B – 6th floor, Ulsoor, Bangalore, 560008, India.
New Delhi One Horizon Centre, 14th Floor, Golf Course Road, DLF Phase 5, Sector 43, Gurgaon-NCR 122002, India. Social Profiles

Facebook Page:

Twitter Handle:

Important Links

For the recruitment, job and career related information in, willing people can visit the website link mentioned above.

The various basic questions related to and its services are being answered on the webpage link mentioned above.

Official Website:
The official website mentioned above, customers can visit for more information and for the online booking of accommodation.

{ 41 comments… add one }
  • Udeh Kriss March 6, 2020, 4:50 am

    Pls i want to cancel my Reservation Confirmed at FabHotel Urban Court, Mumbai. Booking ID: 7XPCCF today

  • Mkjhg January 15, 2020, 1:06 pm

    Oyo rooms and Booking call me contact helpline number 8584029842 just call me online service public

  • kannan December 24, 2017, 3:24 am

    1.i booked a hotel reservation at Grand hyatt Mumbai from 18.12.2017 to 20.12.2017 and the same was confirmed by you vide confirmation no 1674501014, communication sent to my email id dt 4 /12/2017 under the category of no cancellation charges
    2.subsequently i cancelled my reservation and the same was acknowledged by you with the legend ” Your booing has been cancelled free of charge” vide communication sent to my email id dt 8/12/2017
    3.However to my surprise an amount of Rs.25,856/ was debited from my credit card on 7/12/2017 and the same has not so far been credited back to me. i have checked with the hotel and the same has not been sent to them and is with you only
    4. kindly arrange to refund and credit the amount of Rs.25,856 / to my credit card as early as possible
    kindly revert back

  • Pushpa Ghugtyal December 2, 2017, 8:54 am

    I had reserved 1 single occupancy room in Madrid hotel Air Rooms Madrid Airport By Premium Traveller for 2018 CPHI with confirmation ID 1548762078. At the time of booking it shown no advance payment, payment will be done at the time of check out but total amount Rs 23542+971 foreign currency charges debited from my credit card.

    I had hold this booking for our company guest and payment done at the time of check out direct by the guest.

    Kindly reverse my total amount against this booking.

  • sudhesh November 13, 2017, 3:41 pm

    i booked 2 rooms through, i send my card nmbr but not made any payment , then how can i confirm my room & how can i make paypents ?

  • Tiwari prem kishore November 7, 2017, 9:51 am

    I have booked hotel in calcutta vide number1093328393 in which has intimated total cost to be deposited rs 20520 whileat the check out mangers of hotel floatel also billed gst extra and recover rs 24214 . Ur help line number also not resolve my problem.Pl take action and arrange to return my extra amount.thanks
    P K Tiwari

  • VINOD October 20, 2017, 4:38 am

    I want to cancel my extranet A/C because its not available for booking. I have lost my login & password. Due to change in my email ID, I am not able to cancel or do anything. Recently I got booking message from from Eunha Jang , which I can’t cancel. Kindly cancel the booking & my extranet A/C also. My present email ID is My property details are following
    ID 1506704816

  • Y Sreenivasa rao September 13, 2017, 7:10 am

    U have confirmed a double room on 9.9.17 to 10.9.17 at pearl resort puri in india.But I was not provided a room with a plea that they did not confirm to,and the mistake was from your end.I was forced to go back to city at 10 pm.Thi was a horrible and disgusttingexperiance.

  • Prashant Singh September 11, 2017, 5:53 am

    Very bad & pathetic service from I will never book a hotel from this site now . Reservation number 2091178026 at Mövenpick Siam Hotel Na Jomtien Pattaya, check-in date 2017-09-09, and check-out date 2017-09-12. I CANCELLED my booking under free cancellation policy but hotel has deducted THB 19302.80 from my credit card though booking was already cancelled through app . I need my money to be refunded asap . Mobile – +918588988290

  • nabanita bhattacharjee September 9, 2017, 5:16 pm

    my email address is wrongly mentioned while booking hotel royal residency at chamba . kindly rectify my email address accordingly . Emailaddress

  • Avinash Chandra Prasad August 9, 2017, 7:47 am

    I am trying to talk to my property at Pune but no result how can I talk. I have booked for

  • hotelshantilodge August 4, 2017, 6:21 am

    i was sumbit all ditels.but i dident get my extranet id

  • Little Paradise Homestay June 30, 2017, 2:13 pm

    I have already 5 reviews. Hence completed all the requirements for genius. So please put me in the genius category.

  • mahendra lodat May 12, 2017, 2:21 pm

    to provide new no of hotel national residency of bangalore. i had contacted on 9591577510 but no is not valid .i contacted on 9122876434 but no is wrong responded by a lady. my bookin no 17457041729( on 16 may2017 and on 17 may 2017 )

  • Azmath April 15, 2017, 6:17 am

    Booking number: 1082630534

    I had as planned arrived at treebo Morgen suites on 11th April with my family and to my disappointment found no parking facility though this was mentioned as available during the booking. None of my calls to or Treebo helped and I had to cancel my booking for which I have prepaid 4441 Rs.

    Please refund the prepayment as the information provided in the is false

  • Azmath April 15, 2017, 6:16 am

    I had as planned arrived at treebo Morgen suites on 11th April with my family and to my disappointment found no parking facility though this was mentioned as available during the booking. None of my calls to or Treebo helped and I had to cancel my booking for which I have prepaid 4441 Rs.
    Please refund the prepayment as the information provided in the is false

  • T. G. D. JANI March 8, 2017, 6:14 am

    Myself and my wife are planning to visit Mahableshwar on 26 March for five nights and will check out on 31st March 2017. Kindly provide me the few names of good family type 3 star hotels in the main market of Mahableshwar for both of us for 5 nights including breakfast.

    Hotel should be in the main market of Mahableshwar only. The tariffs should be between Rs. 2,000/- to Rs. 2,500/- per day including breakfast.


  • Shilpi Shukla February 25, 2017, 7:47 am

    The facts that taxes were not included in the 3-day package of Rs 22000/- was declared nowhere at rhe time of booking! You guys are cheats!
    I was getting a much better deal from MakeMyTrip at the time when I somehow got convinced by your ad that’s was the best deal! MakeMyTrip was charging me Rs 23,500 for the same three days package for which I have ended up paying Rs 26,620/- via your dubious website!!
    I feel so cheated right now!!!

    • MakeMyTrip March 11, 2017, 6:56 am

      Dear Shilpa,
      Greetings from MakeMyTrip!!
      We were looking into your concern but have found that a few important details are missing.

      Please provide us with the following details:

      – Booking ID or
      – Email address used at the time of booking

      We await your response to get the matter checked at our end.
      Assuring you best of our services.

      Team-MakeMyTrip Care

  • Pritam deb February 15, 2017, 9:40 am

    I booked 2 room in puri on 11 July 2017 by the help of
    But today when i call to the hotel number they said my booking is not confirmed & it all ready booked by another party.
    The hotel mane is one love & my booking number is 1887886154 & 1279922202.
    Help me what can I do now?
    My number is 9062397270

  • Deshmukh January 24, 2017, 12:08 pm

    I booked in White house Nagaon Ref number is 1194857017.I received booking confirm massage.When I called at hotel came to know that AC rooms are not available.Owner contacted Booling .com but still site is open and I received confirmation voucher.Can you immediately contact me on 9923636282.So that I can decide next course of action. I am trying on 800016075 customer care but phone switched off. Revert on my mobile no

  • Harish Khanna January 23, 2017, 10:41 am

    I was booked hotel Sai Ramanand in shirdi for 14/1 to 16/1/17 .Hotel charged RS. 3740/- with tax for Two days but no receipt was issued by Hotel nor by

  • Mohan vel January 3, 2017, 6:17 am

    Dear all,
    We had been with our family to the above place (Silvercloud Home stay) (mentioned in mail) booking confirmation no 1625296873 PIN code: 3474 on 31st December 2016. from Bangalore (almost 280KM one side with 3 cars spending fuel, money, energy, time) & made our family to stay on roads!!

    After reaching to destination with Kids,elderly parents & ladies, they are telling -that Silverclouds Homestay is closed & we don’t know, they are clearly saying, we have already intimated booking .com,
    They are saying you have booked through, so please contact them, don’t step in.
    They don’t have curtsy to offer at-least a glass of drinking water for aged parents.

    I have not received any mail or phone call from either from or silvercloud home stay. saying the booking is cancelled or its closed.
    We have tried calling to the given contact no from the booking confirmation mail,
    We tried from different phones numbers more than 100times & he took call on 29th & said, he will check the details & call us by 5pm & We called him again same day at late evening, he said its confirmed.
    After we reached chickmangaloor, again we tried with different numbers then is saying that the silver cloud home stay is closed 15days back itself, so causally

    Since earlier also we have booked some stay through & we haven’t faced any problem, based on that we just started to enjoy new year.

    When i tried calling customer care its connecting to London & i waited in line for almost 7min (International call), but the executive was not available.

    I had spent almost INR.30000/- because of your negligence, i am the sufferer. Which your booking .com is responsibility for that.
    When you are your company CEO goes to remote location, where their is no network, majority of hotels booked for celebration & regular rooms are charged three times more. No food available for 3 year kid, Pitch dark at forest. just imagine, how you would have faced when in that situation.

    I am taking this issue very serious & i am planing to going through media & complaint about your website.
    Even i want to compliant through online forum, Facebook & whatsapp etc.

    Your company has to re embrace money which i spent.
    Request you to take strict action on this.


  • Vikas Sehgal December 26, 2016, 6:17 am

    My name is Vikas Sehgal and my contact number is 8699069141. I want to
    came at Patiala with my family, so I want a room in Patiala Nr.
    District Courts Patiala, can you please help me to find out a room
    near District Court, The Mall Road, Patiala, please send me also the
    tariff plan of hotel…

    Visiting date: 28.12.2016
    Room required from 28.12.2016 to 30.12.2016.

  • Vikas Sehgal December 26, 2016, 6:10 am

    My name is Vikas Sehgal and my contact number is 8699069141. I want to
    came at Patiala with my family, so I want a room in Patiala Nr.
    District Courts Patiala, can you please help me to find out a room
    near District Court, The Mall Road, Patiala, please send me also the
    tariff plan of hotel…

    Visiting date: 28.12.2016
    Room required from 28.12.2016 to 30.12.2016.

    8699069141 (BDM)
    Complete Secure Solutions

  • Irfan Abdul Rehman December 21, 2016, 2:07 pm

    HI i wanna complain about the booking made through BOOKING . COM portal at “soma palace kerala” on the 27th of november for 2 executive double rooms for 2 nights. even after booking 18 days prior , soma palace kerala failed to provide us with rooms and services we reserved .

    Infact we (family of total 6 people ) had to leave the place and look for accomodation and had to spend twice the money than our budget for the 2 nights we had to spend at kochi. Soma charged 27500 on my credit card and I want my refund because i feel cheated by the false and rosy picture they showed us and failed to deliver it. . The chain of events that occured on the day of arrival is explained in details ahead in the mail. Please take time to read the e mail to fully understand what happened.
    e mail sent to soma is as follows: Please look into this and help us recover our money .
    Hello Swapna ,

    I am writing this e mail following our talk on the night of the 11th
    Dec , 2016 . My family had a very unpleasant experience at the Soma
    Palace and so had to abruptly leave the hotel within a few moments of
    our arrival . I would like to point out why we decided to leave as
    follows :

    1. I had booked 2 EXECUTIVE DOUBLE ROOMS on the 27th of November
    but on arriving on the 11 th of December 2016, ( after 18days of
    reservation) ,the rooms we booked were not available. The check in
    staff were conversing in Malayalam when we arrived , discussing
    unavailability of rooms and were wondering where they would put us.
    The staff were unaware of the fact that my brother in law could
    understand and speak Malayalam.

    2. The check in personnel informed us that there was no
    availability of rooms and would give us rooms 2 rooms but not
    together. He lead us to the first floor of one of your buildings .At
    one end he showed us 2 small rooms which both were occupied by double
    beds. Then he lead us to the other corner of that floor and the room
    layout was different than the first one but even smaller.

    3. We could see the rooms we booked were occupied which was on the
    adjacent building. We asked to have a look at the Executive Double
    rooms but he declined that guests are there.

    4. The check in staff was very irritant and pushy in his
    behaviour trying to convince us to take the rooms.

    5. Both the rooms he showed us were tottaly different from the
    pictures I saw on your website for EXECUTIVE DOUBLE room plus it was
    smelly and dirty .

    6. Since it was late and and we had come a long way travelling
    from Munnar we were very exhausted and hungry . We were total 6 guests
    including a kid and two ladies.

    7. Then soon after electricity started fluctuating . it was not
    once but was continually happening. We saw that your staff was
    supplying table fans to couple of rooms since Air conditioning was not
    running due to frequent power surges.

    8. The entire place was dark many times and when there was power in
    between , it was very dimly lit. Instead of relaxing , we were feeling
    eerie and scared.We saw a big lizard in one of the rooms and the whole
    place is swarmed by mosquitos.

    9. We then decided to leave at once As my mother who is a heart
    patient started to get sick .

    10. We asked for the boat at once which your staff was very hesitant
    in the beginning and tried to show other small rooms to accommodate us

    11. After leaving from there we had a difficult time finding us an
    accommodation since it was a weekend night plus there was some world
    doctor s conference in the city. We had to shell about Rs.60,000 plus
    therafter for the 2 nights we were in Kochi since we had no other
    reservation. (bill copy will be produced if yourequire)

    12. The staff is not organised and having a impression the guest are
    non keralite and what ever they converse will not be understood by

    We had to spend triple than our budget for the experience we had at
    soma .We would like to have our money refunded for the not informing
    us of unavailability of rooms (which we booked booked well ahead in
    advance) and for the poor customer service we received at your

    Awaiting your response at the earliest.

    Irfan Abdul Rehman.

  • O. Abdul Hameed December 18, 2016, 8:04 am

    I sought cancellation of two booking in Makkah ( Booking No 1391.553.604 Pin No 2122) from 9 to 13 February 2017) and Madinah ( Booking No. 1305.485.430 Pin 8934), this morning through your website. Now I want to cancel both the cancellation request and wish to keep my original booking. I have send e-mail as reply to you and send direct request to property through your website. I have not got any response I do not find any telephone number of your office in India and one Mumbai number appears to be fax number. Kindly get in tough with me on 91 09446474008 or mail me your phone number.

  • Preet Buttar December 9, 2016, 11:18 am

    I hav done booking wid u all nos are not working no proper response i m getting plz get back asap on 9167573789

  • MITESH SHAH November 21, 2016, 1:36 pm

    RCI has allotted me 5 Studio Apartments ( 2+1 occupancy ) in the CLUB MAHINDRA RESORT at VARCA BEACH, GOA, INDIA. It’s link is All 5 Studio Apartments are from 30th November to 7th December 2016. Due to unforeseen circumstances, we cannot travel in this period. I would like to sell stay at these 5 Studio Apartments at the above Resort from 30th November to 7th December 2016 at attractive prices. Please contact me on my e-mail or on my telephone nos. 91-22-40047424 and 91-22-23628443 in Mumbai, India within 2 days.

  • Sudhir Kr Agrawal November 5, 2016, 3:48 pm

    Dear Sir,
    I had online booking for me & my wife while travelling from Hyderabad to Srissilam on 4th Nov 2016 in Mango Hotel,Secunderabad ,MG Road Hyderabad.My booking ID is 1871978191& pin code is 9776.I do not know how it got booking for one person. Now hotel management is charging for one person extra ie Rs500/_.Hence I request you very kindly to inform to hotel management not to charge extra & copy to me to my email id of this effect . management assured me not to charge extra if you ask them to do so.I am vey hopeful that you will not disappoint me & will do needful towards it.
    Thanking you &looking forward your quick positive response over the matter.
    With high regards
    Er.Sudhir Kr Agrawal
    Mob no 9868256865

  • B.C Praharaj October 29, 2016, 8:50 am

    i will contact you for showing my property but i dont have your mail id or addres

  • Shankar Sultania October 27, 2016, 7:41 am

    My booking id is 1685683460 But hotel centara Krabi is not confirming my reservation please check and reply

  • DR October 24, 2016, 10:51 am

    Trying to connect with your customer care executive but no response

  • dixon vaz October 24, 2016, 10:04 am

    i would like to advertise and sell my rooms trough your website

  • Gyanendra Dubey October 14, 2016, 10:57 am

    Company Profile – mGage India, a mobile and marketing technology company having 15 years of global experience in mobile marketing, customer experience, mobility CRM, analytics driven Omni-channel communication platforms. We at mGage empower enterprises and brands to use mobile to transform their business at all stages of the customer lifecycle, from acquisition to retention. Our secure and scalable platform allows marketers, technology and customer services teams to execute highly personalized, engaging mobile marketing and customer experience programs across multiple channels including SMS, Voice, Push, Email, social media and social messaging apps (OTT). We have products and platforms at one hand that helps businesses like yours to move into an advantageous position in the market, on the other hand specialized services which guides and helps you on how to get most out of the mobile and Omni-channel digital marketing efforts wherein our technologists and customer-experience experts can support you in mobile engagement strategy, on-boarding, community building, program management, optimization and lead generation.

    Request meeting with respective Team ( IT / Business ) in Mumbai to discuss further on same.

  • Garden View Bir October 4, 2016, 7:59 am

    I have already registered with but can’t remember my login details for extra-net Not sure where to go. Cant even find customer care no to contact.

  • Preeti Gawas September 23, 2016, 8:57 am

    We are interested to list our properties in your website. Please let us know the procedure for same.

  • John Christopher September 2, 2016, 4:47 am

    i had a property in New Delhi , HOTEL ORCHID GARDEN ,in karol bagh , i like to attach in to your website for line business , my contact Number is
    +91 -9717408206

    thank you

  • Sarika Bhargava August 18, 2016, 10:53 am

    I am not able to log in into the extranet with my exisiting user name and password.

    I have received the activation code but not able to enter


  • Asma July 14, 2016, 1:35 pm

    Hi.. We would like to be listed with your organisation.
    We have a resort in North Goa close to Baga Beach. But we have the Head Office in Pune. If we could meet your executive in Pune to know the procedure and take it forward.

    Look forward for a revert!

    Warm Regards,

  • ALOK KUMAR maurya August 28, 2015, 2:53 am

    village goura post kothwal tahaseel mahamudabad sitapur up 261204MO NO9935055012

Leave a Comment