What is the salary of a Customer Experience Advisor at First source?

United Kingdom (Belfast):

• You can expect an hourly rate of £11.55, which adds up to around £22,522.50 annually. Plus, there's the chance to earn extra incentives.
• India (Average salaries at Firstsource Solutions):
  • Customer Service Representative: Makes around ₹21,646 per month.
  • BPO Executive: Earns approximately ₹20,821 monthly.
  • Customer Support Representative: Typically receives about ₹14,168 each month.
  • Medical Transcriptionist: Takes home about ₹60,000 monthly¹.
• United Kingdom (Glassdoor):
  • Customer Advisor: The average salary is around ₹2,19,000⁵.
  • Customer Service Advisor: Salaries range from £16,050 to £27,440 per year.

As a Customer Experience Advisor at Firstsource, you'll get more than just your regular pay. Here's what you can look forward to:

• Monthly Bonuses: On top of your hourly pay of £11.55 (which makes around £22,522.50 a year), you can earn extra rewards based on how well you perform².
• Free Sky TV: Yes, you get a free Sky TV package, including sports and movies. It's a nice perk for relaxing after a busy day of helping customers.
• Healthcare Benefits: Firstsource cares about your health. You'll get free healthcare benefits to make sure you stay healthy and happy.
• Discounts Everywhere: You'll enjoy special discounts at lots of shops, restaurants, and fun places. Whether it's shopping or dining out, these discounts make your money go further.

As a Customer Experience Advisor, your job is all about making customers happy and keeping them satisfied. Here's what you'll be doing:

• Understanding Customers: You'll listen carefully to what customers need and want. By understanding their problems and preferences, you can help them better.
• Giving Great Service: Your job is to provide top-notch service to customers. You'll answer their questions quickly, solve any issues they have, and make sure they leave happy.
• Helping Customers Decide: Sometimes, customers aren't sure what to choose. You'll give them advice and information so they can make the right decision about what to buy.
• Fixing Problems: If something goes wrong, customers will come to you for help. You'll handle their complaints calmly, figure out what's gone wrong, and make things right.
• Working with Other Teams: You'll team up with different departments to make sure customers get the best service. This means working with IT, marketing, and sales to keep things running smoothly.
• Keeping Track of Customer Feedback: You'll keep an eye on what customers are saying about their experiences. This helps the company improve its services and make customers even happier.
• Helping New Customers: When new customers join, you'll be there to welcome them. You'll show them how things work and make sure they feel comfortable using the company's products or services.