Unable to Receive OTP for Booking Appointment: What to Do

Facing issues with receiving the One-Time Password (OTP) on your registered mobile number or email address can be frustrating, especially when trying to book an appointment through Sarathi Parivahan. In this guide, we'll address what steps you can take if you're unable to receive the OTP for booking an appointment and how to proceed with contacting the appropriate authorities for assistance.

Steps to Take When OTP Is Not Received:

Check Mobile Number and Email: Ensure that the mobile number and email address registered with Sarathi Parivahan are correct. Double-check for any typos or errors in the contact details provided.

Resend OTP: If you haven't received the OTP within a reasonable time frame, consider requesting a resend of the OTP. Look for the option to resend the OTP on the Sarathi Parivahan website or application.

Check Spam/Junk Folder: Sometimes, OTP emails may get filtered into the spam or junk folder of your email inbox. Check these folders to see if the OTP email has been redirected there.

Contact Support: If you've tried the above steps and still haven't received the OTP, it's time to contact support. Reach out to the Zonal Office or Transport Department responsible for handling appointments and explain the issue you're experiencing with OTP delivery.

How to Contact Zonal Office/Transport Department:

Locate Contact Information: Look for the contact details of your Zonal Office or Transport Department on the Sarathi Parivahan website. This information is typically available in the "Contact Us" or "Help" section of the website.

Reach Out via Phone or Email: Contact the Zonal Office or Transport Department via phone or email and explain that you're experiencing difficulties receiving the OTP for booking an appointment. Provide them with your relevant details, such as your name and registered mobile number/email address.

Carry Original Documents: While awaiting a resolution to the OTP issue, it's advisable to carry the original documents required for the appointment. This ensures that you're prepared to proceed with the appointment once the issue is resolved.

Encountering issues with receiving the OTP for booking an appointment through Sarathi Parivahan can be inconvenient, but it's important to take proactive steps to address the problem. By following the steps outlined above and contacting the Zonal Office or Transport Department for assistance, you can work towards resolving the OTP issue and proceed with booking your appointment smoothly.


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