Air India SBI Signature Card is a chip and pin enabled card, giving you enhanced security against counterfeiting and skimming; Easy Bill Pay Facility. The FFP number is embossed below the cardholder’s name on the Air India SBI Card plastic. The new allotted FFP numbers with member details are sent by SBI Card to Air India for enrollment.
Q.1 What if my FFP number mentioned on the Air India SBI Card plastic is not enrolled with Air India?
Ans. Some of the reasons, however not limited to, for non-enrollment of your Frequent Flyer membership number are
1. You already have an existing Frequent Flyer Membership number which
is different from the FFP number mentioned on the Air India SBI Card plastic
2. E-Mail id is not available/Incorrect e-mail ID in SBI Card database 3) Initials (Single Alphabet) in First Name or Last Name. Contact SBI Card helpline 39020202 (Prefix local STD code) for checking enrollment status and completing the enrollment process.
Q.2 What if I am using a FFP number which is different from the FFP number mentioned on the Air India SBI card plastic?
Ans. Please contact SBI Card helpline for updating the correct FFP number, merger of the 02 FFP accounts or Termination of the unused FFP account. As per Air India T&C, a merger or termination penalty of 2222 FR Points will be debited from the surviving FFP account. The surviving FFP number will be updated in SBI Card records and a new Air India SBI Card plastic will be
dispatched to the cardholder.
Q.3 How do I update my Name in SBI Card records to match with my Name in FFP profile or update my Full name by expanding the initials in my Name?
Ans. Click here to update your Full name in SBI Card record and follow these steps
1. Select the category Personal Details Change
2. Select the sub category Correspondence Name Change
3. Mention your Name to be updated in SBI Card record
4. Attach the KYC document.
Q.4 How do I update or correct my E-Mail id in SBI Card records?
Ans. Click here to update your email id in SBI Card record and follow these steps
1. Select the category Demographic/Contact Details Change
2. Select the sub category E-Mail Address
Change
3. Mention your e-mail address to be updated in SBI Card record
Q.5 What if I have updated my name in Air India FFP profile during KYC verification process?
Ans. Click here to match your Air India SBI accountholder name with the name in Air India FFP profile. Please follow these steps
1. Select the category Personal Details Change
2. Select the sub category Correspondence Name Change
3. Mention your Name to be updated in SBI Card record
4. Attach the KYC document.