Alcatel Customer Care Phone Number, Email ID, Office Address, Website

Alcatel One Touch India is a part of Alcatel international. It is an very popular brand of electronic gadgets in all over the world. The company basically works in designing, manufacturing and global marketing of mobiles and various kind of internet products.

The company deals in various kind of products. You can see the list of all the products below :

  • Alcatel One Touch Smartphones
  • Alcatel One Touch Messaging
  • Alcatel One Touch
  • Alcatel One Touch Smiplicity
  • Alcatel One Touch Mobile Broadband
  • Alcatel One Touch Tablets

These are the list of the products. But in India Alcatel One Touch is offering mobile phone services only.

Alcatel Mobiles Customer Care Contact Details

If you are the customer of the Alcatel One Touch India and want to contact the customer care support of the company. The we suggest you to follow the below mentioned

Alcatel Toll Free Helpline Number – 1860 180 8877

Customers can follow the above toll free helpline number for complaints, suggestions, feedback and other kind of inquiries. Support team is available from 9:30 am to 6:00 pm, Monday To Saturday except holidays.

Alcatel Customer Service Email Id :

You can also share your problems and queries with email support team by using this email ID.

Alcatel One Touch India Logo

Alcatel One Touch India Logo

Alcatel Head Office Contact Details

Alcatel Head Office Address : TCT Mobile International Limited, Elegance Tower, Regus Business Centre, 2nd Floor, Room No.252B Jasola, New Delhi-110025

Alcatel Office Phone Number :  0120-4667111

Alcatel Official Website :

These were the contact details of the company head office. You can also visit the contact page of the website.

Social Profiles

Facebook Fan Page :

Twitter Handle :

YouTube Channel :

Important Links

Contact Page :
Here you will find a contact form, through which you can easily send queries towards the company by using the email method.

{ 44 comments… add one }
  • Subhash December 12, 2017, 8:50 am

    Model no R217
    Wi fi router
    I am intrested
    Please some guidence for purchasing.
    This model is not available in market .
    Especially Maharashtra.
    Thank you.

  • B.VINOTHKUMAR October 25, 2017, 10:19 am

    Very poor service. I have given my mobile for service on 16/09/2017 but till date i have not received the mobile back. The service centre in Chennai Named Deprosys Technologies is very lethogic in handling the customers.
    I am going to file a case in consumer court for making the delay and made visit the branch many times.

  • sanjay valsan October 18, 2017, 6:24 am

    This is exactly what I was looking for. Thanks for sharing this great article!

  • rajendharreddy August 23, 2017, 3:50 pm

    iam using alcatelidol x plus 6043d i lost my companys original charger after that the mobile is not charging with any other chargers and am unable to find the original charger anywere plz help me out my num 8179983375

  • srinivas August 15, 2017, 6:38 pm

    mera mobile alcatel pop3 5.5 backup&reset kareto stack hogaya problem kya hai telme please contact me mera mobile number 9533442662

  • rajan singh August 3, 2017, 3:40 am

    Very poor product no service centre in my area Varanasi and i used this product only 2 day my money is total loss

  • pankajsehoriya July 1, 2017, 10:12 am

    I have sent a mail to provided mailid but no response till now… i have sent my mail 10 days before…

  • Nayan kakati May 21, 2017, 2:20 pm

    Im from Assam (Guwahati).Mobiles are not bad but asper parts Price is too high. I have a Alcatel one touch flash 6042d . (touch pad Brocken,) this Mobile Price is 7000. But touch pad Price is 5500.

  • Muthuswamy.V March 31, 2017, 8:50 am

    It is next to impossible to get service details in Chennai.All the #s provided are not woking.Pls send me by return mail te details to get the
    Mobile in working condition,The unit is just 5 months old.Pls treat this mail on top priority.

  • vd March 7, 2017, 9:08 pm

    mobile is excellent but service center not available in Mumbai now my mobile is suddenly dead please suggest me

  • Mahender January 17, 2017, 10:39 am

    Mobile is not good working and no service center available in kanpur today. I purchased mobile reliance digital store dated 06/01/2017

  • Dharmendra tripathi January 16, 2017, 3:43 pm

    Memory card not accept pls service center bhopal addres

  • vikas December 17, 2016, 3:30 pm

    I have sent a mail to provided mailid but no response till now… i have sent my mail 10 days before…

    Worst worst support

  • Prena rai December 7, 2016, 8:38 am

    Please suggest me what should I do with the alcTel modem bought 1 month before hich is not functioning.within warranty whom should I contact for it.

  • Patrick koeller December 5, 2016, 3:19 pm

    I will NEVER purchase an Alcatel device again. I have 5 of them that my family is using through cricket. We just upgraded to the grand x 4 and the pixi theatre and my wife and sons both went out days from eachother. I can’t even find a correct toll free number. This is terrible horrid service

  • satish shetty November 28, 2016, 5:00 pm

    I have alcatel one touch 6042d which is getting heated near camera.Now it is with alcatel service centre at chembur Mumbai,For more than a month,still date of delivery not known

  • vidya sagar November 22, 2016, 6:03 pm

    6942d Mobile 4g network support or not ?

  • ramu November 5, 2016, 12:17 pm

    Dear Sir
    My phone alactel 7049 d volte turn on provision flag not able kindly solve the problem

  • Saksham Jain October 31, 2016, 8:15 am

    I have alcatouch 7047 d and his touch is break pls provide the same

  • sunny October 11, 2016, 3:00 am

    totally hate alcatel products..i request never to buy their products, by the way thank you to give their contact no. and address.

    have a nice day

  • MAYANK October 9, 2016, 7:44 am


  • pcsharma September 16, 2016, 10:35 am

    Again request you for support for me so that collect my phone from service centre.
    But my suggest pl not fool for user bcz your service centre 60 km from residence .
    We are published your feedback in newsaper for good service and good product provide by Gadget-360 but after deliver no any responsibility of gadget-360.
    This farm only fake company and fool the public.
    We are give the add in newspaper tomorrow for this tailing mail and your good service after 15 day set return after 2 time repair after that condition is ordering time any defect product replace next 30 day but this set same day problem and 2 time repair after that not replace .
    Again thanks for your kind support.

  • pcsharma September 16, 2016, 10:35 am

    Kind inform that we are Received the Alcated cac touch POP Star gold 8 GB ON 1 SEPT-16 AGAINST Order id OD3EFA9EE92E75CC01 DT 28 AUG-16 THRU BLUE DAK ABW Nos 5954327486 dt 1 sept-16 against invoice nos 84/01/16-17/53 imel/serial nos 354669070081850.
    After open the box and start fpr use problem observe calling time screen is black and sensor not working.

  • pcsharma September 16, 2016, 10:33 am


  • SK MOMREZ ALI August 23, 2016, 4:28 am

    alcatel product dont buy

  • Meenatshisundaram August 18, 2016, 7:06 am

    Alcatel one touch pixi 7 touch glass wanted pls details sir

  • Gopal Joshi August 17, 2016, 8:13 am

    Please never buy any alcatel mobile few reasons are
    1) No service centers are available
    2) Poor battery
    3) heating problem
    4) camera quality is not good

  • sunitha December 3, 2015, 4:43 pm

    i have brought alcatel one touch mobile in march 23rd,2015,first time now the mobile is having battery problem and i approached authorized service center at guntur (LVS communication)they are saying 30 days time to solve the issue,and second time strucked nd switched off and it is not getting switch on very poor in service, i have to suffer these 30 days. complaint id,RVSRN1511LVC00011. TOLL FREE NO.IS NOT WORKING this is so bad

  • Sarath chand December 3, 2015, 9:34 am

    I want a call back from customer care team. I would like to purchase back pouch /flip coverfor my handset.
    Number 9544231234/9995313131
    Model: Alcatel one touch 7042d

  • vishnu pal October 2, 2015, 12:27 pm

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  • k.Balarama raju October 1, 2015, 10:32 am

    i have brought alcatel one touch mobile in june 2nd,2015, now the mobile is having mic receiver problem and i approached authorized service center at nellore (naz mobiles)
    they are saying 20 days time to solve the issue. very poor in service, i have to suffer these 20 days. complaint id,RVSRN1509NAZ00041

  • Pavan Kumar Mishra September 29, 2015, 11:05 am

    I have purchase a one touch Alcatel CE1588 mobile eight month back through online. Yesterday Mobile was slip from my hand and Touch screen has been broken. Can you belive how much service center is asking the money for repairing 5050 rs

  • BHASKAR RAO September 14, 2015, 5:08 am

    servuce Ceters

  • sunit September 6, 2015, 3:23 pm

    I bought Alcatel one touch J636D 6 months back & now touch screen iz not responding ….
    Please respond

    I cannot perform any function viz Making & receiving call, sms or any other

  • B.Ravi pranav June 5, 2015, 6:08 pm

    hello i have bought my alcatel one touch flash mobile it has be strucked nd switched off and it is not getting switch on soo please help 2 how 2 get my phone 2 normal state

  • Ganesh kumar June 1, 2015, 5:31 pm

    Plz call me

  • Amal Davis June 1, 2015, 4:56 am

    Dear One,
    On 26th august 2014 we purchased on IDEA ALCATEL m/phone ID-4000BIK from lulu connect cochi and we insured it
    also.On april phone become complaint as white display.we gave it for repairing in your sub-service center galary on 8/4/2015 .They said it will take 2 week to repair.But till how we did-int gt that phone repaired they said that your company doesn’t provides its parts our job sheet no.SALTN005SC183 , Take proper initiative to solve our problem other wise we will approach consumer court against your company

  • shaila rizvi May 31, 2015, 10:39 am

    v have purchased a alcatel one touch mobile from dubai. in dubai v did nt use it but as v came to mumbai n inserted the sim card and kept the phone 4r charging . it got charged but by night the battery got drained out. then again v charged 4r many hours. n again in couple of hours the battery is zero. our cell is under warranty so we want to get it replaced witth a new cell or find another alternative.

  • M.Rajesh kumar May 7, 2015, 5:14 pm

    My touchglass was broken it was not available where should i get it

  • nilesh vaidya February 18, 2015, 1:58 pm

    i filled consumer complain against you in vadodara consumer court court no 2 case no is cc/14/599 today is date ie.19.02.2014 next date is 20.02.2014 pl be present in the court & give your latest address & mail id

    nilesh vaidya

  • Vikas Mishra February 10, 2015, 8:22 am

    Dear One,
    I have
    Idea alcatel one touch 918n.

    How can I talk to two person (Conference call).
    I use two SIM one is Idea, second is Reliance Smart. I want to do it with Reliance.
    Please guide/suggest.


    # 0 98272 24280

  • deepak December 24, 2014, 7:27 pm

    Mere pass idea one touch mobile hai jiski touch glass work nahi kar raha yaha ke idea compnay m touch glass available nahi hai so pls informe me how can i complete my mobile

  • khem chand mahawar August 27, 2014, 4:09 am

    mere pass alcatel one touch 918n handset h isme internet me hindi nahi aati h please koi solution bataye ya fir koi aisa apps bataye jisse mobile me hindi support ho jaye. . . .

  • Praveen kumar July 15, 2014, 6:44 am

    coustomer care of idea.. I have complain about your service provider(shivam infotech) at gorakhpur (U.P east) ..he refused to repair my cell…which have charging problem .. He refused his responsibility to repair it. N also his behaviour is not gud ..except charging problem their is nothing in my cell phon ..its also in warrenty period..n i have already complaint at idea coustomer care.. The owner of service center told me that just go on consumer fourem n case on name of company I do’nt care about that ….do whatever you want…. I want a positive responce from your side …. Um not satisfide with the service of idea… So please help me out of this problem……

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