How to Contact Airtel Customer Support for Quick Assistance

How to Contact Airtel Customer Support for Quick Assistance

If you're facing issues with your Airtel services or need help with your account, reaching out to Airtel customer support is the best way to get assistance. Whether it's for network problems, billing inquiries, or service disruptions, Airtel offers multiple ways to contact their support team. 

This guide will walk you through the various contact methods available and provide tips on how to get the help you need efficiently.

1. Contacting Airtel via Phone:

Airtel Toll-Free Numbers:

Airtel All India Numbers:

Interactive Voice Response System (IVRS) for 121:

Prepaid Circle Specific Numbers: Here are some examples of numbers you can call based on your circle:

• Delhi: 9810198101
• UP East: 9935199351
• Kolkata: 9831098310

Airtel Postpaid Circle Numbers: Here are a few examples:

• Chennai / Tamil Nadu: 9840012345, 9894012345
• Gujarat: 9898012345

Airtel Postpaid Short USSD Codes

2. Contacting Airtel via Email

3. Contacting Airtel via Social Media

4. Visiting Airtel Stores

5. Airtel Nodal Officers Contact Information

Airtel Appellate Authority Contact Information

DTH Service & Spare Charges for Airtel Black Subscribers

6. Airtel Self-Service Options

7. Troubleshooting Tips

8. FAQs

Conclusion: Reaching out to Airtel customer support is easy with multiple contact methods available. Whether you prefer calling, emailing, or visiting a store, Airtel ensures that help is always within reach. If you face any issues, don't hesitate to use the escalation options for a swift resolution.

FAQs: Using Airtel Xstream Fiber Broadband Services

Q1. How do I set up my Airtel Xstream Fiber connection?

• Answer: Once you have subscribed to Airtel Xstream Fiber, a technician will visit your home to install the fiber router and configure the connection. You will need to provide the necessary ID proof and address for verification. The technician will ensure that your connection is active and working before leaving.

Q2. How can I check my data usage on Airtel Xstream Fiber?

• Answer: You can check your data usage through the Airtel Thanks app. Simply log in with your registered mobile number, navigate to the "Broadband" section, and you will see your data usage details. You can also view your usage on the Airtel website by logging into your account.

Q3. What should I do if my Airtel Xstream Fiber connection is not working?

• Answer: If your connection is not working, first try restarting your router. If the issue persists, you can troubleshoot by checking the fiber cable for any physical damage or loose connections. If the problem continues, contact Airtel customer support through the Airtel Thanks app, or call the helpline at 121 for assistance.

Q4. Can I upgrade my Airtel Xstream Fiber plan?

• Answer: Yes, you can upgrade your Airtel Xstream Fiber plan at any time. To do this, log in to the Airtel Thanks app, go to the "Broadband" section, and select "Change Plan." Choose the plan you wish to upgrade to and confirm your selection. The new plan will take effect in the next billing cycle.

Q5. What is the fair usage policy (FUP) for Airtel Xstream Fiber?

• Answer: Airtel Xstream Fiber plans come with a fair usage policy (FUP) to ensure that all users get a fair share of the network. Once you exceed the FUP limit, your internet speed may be reduced for the remainder of the billing cycle. The specific FUP limit depends on your plan, and you can view this in the plan details on the Airtel website or app.

Q6. How can I change my Airtel Xstream Fiber Wi-Fi password?

• Answer: You can change your Wi-Fi password by logging into the router’s admin panel using a web browser. Enter the router's IP address (usually 192.168.1.1) into the browser, log in with your admin credentials (provided during installation), and navigate to the wireless settings. Here, you can change your Wi-Fi password and save the settings.

Q7. What is the procedure for relocating my Airtel Xstream Fiber connection?

• Answer: If you are moving to a new location and wish to relocate your Airtel Xstream Fiber connection, you can raise a relocation request through the Airtel Thanks app or by calling customer support. A technician will visit your new address to reinstall the connection. Please note that relocation services may involve additional charges.

Q8. How do I pay my Airtel Xstream Fiber bill?

• Answer: You can pay your Airtel Xstream Fiber bill online through the Airtel Thanks app, the Airtel website, or via various payment platforms like Google Pay, Paytm, or through your bank's bill payment service. You can also set up auto-pay to ensure your bill is paid automatically every month.

Q9. What are the benefits of subscribing to an Airtel Xstream Fiber plan?

• Answer: Airtel Xstream Fiber plans offer high-speed internet with consistent performance, unlimited data options, free subscriptions to streaming services like Amazon Prime and Disney+ Hotstar (depending on the plan), and the convenience of managing your connection through the Airtel Thanks app.

Q10. How do I contact Airtel Xstream Fiber customer support?

• Answer: You can contact Airtel Xstream Fiber customer support through the Airtel Thanks app by navigating to the "Help & Support" section. Alternatively, you can call the Airtel helpline at 121 or visit the nearest Airtel store for in-person assistance.

FAQs: Airtel Thanks Program

Q1. What is Airtel Thanks Program?

• Answer: Airtel Thanks is an exclusive rewards program for valued Airtel customers, offering access to a variety of exclusive rewards, perks, and privileges. To know and claim your rewards, simply download the Airtel Thanks app from the Play Store or App Store.

Q2. I am an Airtel customer. Am I eligible for Airtel Thanks benefits?

• Answer: Yes, eligibility for Airtel Thanks benefits depends on your plan:
  • Postpaid: All Infinity Postpaid customers, except Add-on connections & corporate plans.
  • Prepaid: Customers on unlimited recharge packs of Rs 119 and above.
  • Broadband: All customers except those on corporate plans.

Q3. I am not an Airtel Customer, how can I get access to these benefits?

• Answer: To join the Airtel Thanks program, you must become an Airtel prepaid, postpaid, or broadband customer. You can switch to Airtel by visiting your nearest Airtel Store.

Q4. What are the benefits under this program?

• Answer: Airtel Thanks offers various exclusive rewards and privileges, such as:
  • Amazon Prime membership at no extra cost.
  • The benefits are customized depending on the customer’s plan, which can be viewed and claimed on the Airtel Thanks App.

Q5. How can I claim my benefits?

• Answer: To claim Airtel Thanks rewards, download the Airtel Thanks App or upgrade to the latest version, and click on the Airtel Thanks banner. All eligible rewards can be directly claimed from there.

Q6. Will Airtel Thanks benefits change when I upgrade/downgrade my bill plan or recharge pack?

• Answer: Yes, Airtel Thanks benefits are dependent on your bill plan or recharge value. Depending on your plan's value, your benefits may be revised within 4 hours of any change. You can view and claim the updated benefits on the Airtel Thanks App.

Q7. I have an Airtel broadband connection, but do not have an Airtel SIM. Can I still get Airtel Thanks benefits?

• Answer: Yes, you can view and claim your Airtel Thanks rewards by logging into the Airtel Thanks App with your registered mobile number.

Q8. I have an Airtel DTH connection, but do not have an Airtel SIM. Can I still get Airtel Thanks benefits?

• Answer: Currently, the Airtel Thanks program is available for Airtel prepaid, postpaid, and broadband customers. However, the program will soon be launched for Airtel DTH customers as well.

Q9. If I don’t claim my rewards, will they expire even if I don’t change my plan?

• Answer: Yes, Airtel Thanks rewards are available on the app only for a specific time period. It’s advisable to claim the rewards as soon as possible, as they will expire after a certain time.

Q10. What is the Amazon Prime offer with Airtel Thanks?

• Answer: Airtel Thanks offers access to Amazon Prime at no extra cost, depending on the plan:
  • Postpaid: 1 year of Amazon Prime on plans of Rs 499 or above.
  • Prepaid: Amazon Prime with a Rs 349 recharge pack for 28 days.
  • Broadband: 1 year of Amazon Prime on plans of Rs 1099 or above.

Q11. I have updated my app and it says Airtel Thanks Silver. What does it mean?

• Answer: This indicates that you are an Airtel Thanks Silver member. Any prepaid customer with an unlimited combo recharge of less than Rs 249 becomes a Silver member, with benefits like unlimited song streaming with a free Wynk Music subscription.

Q12. I have updated my app and it says Airtel Thanks Gold. What does it mean?

• Answer: Congratulations! As an Airtel Thanks Gold member, you get rewards based on:
  • Prepaid: Buying an unlimited combo recharge of Rs 299 or above.
  • Postpaid: Opting for Infinity plans.
  • Broadband: Opting for a plan less than Rs 1099.
  • Benefits include unlimited song streaming with a free Wynk Music subscription and Apollo 24|7 Circle Membership for 3 months.

Q13. I have updated my app and it says Airtel Thanks Platinum. What does it mean?

• Answer: As a Platinum member, you enjoy exclusive benefits like:
  • 1 year of Amazon Prime and Disney+ Hotstar at no extra cost.
  • Apollo 24|7 Circle Membership for 1 year.
  • Free Handset Damage Protection.
  • Unlimited song streaming & downloads with free Wynk Music subscription.
  • Priority customer support.
  • Eligibility depends on having a postpaid plan of Rs 499 or above, or a broadband plan of Rs 1099 or above.

Q14. I am not getting any Airtel Thanks details on my App, What should I do?

• Answer: If Airtel Thanks details are not visible, update the app from the Play Store or App Store. This may also occur if you are not on an eligible plan. Switch to an eligible plan to see the rewards.

Q15. Why is the app different for me and my friend?

• Answer: The app's color scheme reflects the type of Airtel Thanks membership based on your plan. Different plans provide different benefits, which is why the app might look different for you and your friend.

Q16. What is the Airtel Payment Bank Rs.51 offer with Airtel Thanks?

• Answer: Airtel Thanks customers who don’t have an existing Airtel Payments Bank account get an instant Rs. 51 credit when signing up for Airtel Money wallet or Airtel Payment Bank account. This account allows you to pay bills, shop online, and more.

This FAQ section addresses common questions about the Airtel Thanks Program, providing detailed and clear answers to help users understand and access their benefits.

FAQs: Digital Consent Acquisition and Scrubbing

Q1. What is Digital Consent Acquisition?

• Answer: Digital Consent Acquisition (DCA) is a process designed to request, manage, and withdraw customer consents in accordance with TCCCPR-2018 (TRAI Regulation for curbing Unsolicited Commercial Communications). The collected consent data is shared on the Distributed Ledger Technology (DLT) Platform, enabling scrubbing by all Access Providers.

Q2. What is a consent template?

• Answer: A consent template is a template of content presented to the customer during the consent acquisition process. It clearly mentions the purpose of the consent and the details of the sender, ensuring transparency and compliance with regulatory requirements.

Q3. How can a Principal Entity (PE) create a consent template?

• Answer: PEs can create consent templates by visiting the DLT portal (https://www.dlt.airtel.in) or the Airtel Business website. After logging in with their credentials, they can navigate to 'Manage Consent Templates' and follow the prompts to create and register their consent template.

Q4. What are the available modes for acquiring digital consent from customers?

• Answer: Digital consent can be acquired through the following modes:
  • QR Code: Customers can scan a QR code to provide their consent.
  • Web Submission: PEs can acquire consent through a submission request on the DLT page.
  • API Integration: Digital consent can be acquired via API integration, which can be embedded into websites, applications, or POS machines.

Q5. How is credit managed for acquiring digital consent?

• Answer: After logging into the DLT portal, PEs can manage their credit by purchasing credit points, which are used for acquiring consents. Credits can be purchased online via card or net banking, and 3 credits are deducted for each consent acquisition.

Q6. How can an end user manage their consent?

• Answer: End users can view or revoke their consent via the Airtel Thanks App or by sending a text message to 1909 with the word "Consent." This allows them to manage their communication preferences and block or restart consents as desired.

Q7. What are the benefits of digital consent acquisition?

• Answer: The benefits include:
  • Organizing business channels for consent acquisition.
  • Reducing grievances and controlling spam while empowering businesses to communicate more effectively with customers.
  • Giving customers the power to choose the communications they wish to receive, enhancing their overall experience.

Extended Notice: Closure of Dormant Savings Bank Accounts

Airtel Payments Bank Limited (“Bank”) takes the responsibility of maintaining secure and active banking services for all its customers seriously. To safeguard against the misuse of inactive accounts, the Bank will periodically close Savings Bank accounts that have been dormant for over six months and have a zero balance.

Why This Action is Necessary:

• Security Measures: Dormant accounts with zero balance are more susceptible to unauthorized access or misuse. Closing these accounts is a preventive measure to ensure the security and integrity of our customers’ financial information.
• Compliance: The closure of dormant accounts also helps in complying with regulatory guidelines and maintaining accurate account records.

What You Need to Do:

• Keep Your Account Active: Regularly operate your Savings Bank account to avoid it being marked as dormant. Engage in transactions such as deposits, withdrawals, or transfers, and utilize the Bank's services to keep your account in active status.

Steps to Reactivate Dormant Accounts:

Visit a Banking Point: To reactivate your dormant Savings Bank account, visit the nearest Airtel Payments Bank banking point. You can easily locate a banking point by visiting i.airtel.in/bankingpoints. Our representatives will assist you in the reactivation process.

Submit Required Documentation:

• Masked Aadhaar Card: Provide a copy of your Aadhaar card with the first 8 digits masked for security purposes.
• PAN Card: Submit a copy of your PAN card as proof of identity.
• Latest Passport-Size Photo: Ensure that the photo is recent and clear.
• Non-Usage Letter: This is a formal letter stating the reasons for the non-use of your account, which will be kept on record.

Contact Customer Service: If you are unable to visit a banking point, you can initiate the process by emailing us at wecare@airtelbank.com. Our customer service team will guide you through the steps and help you submit the required documents.

For Additional Support:

• Phone Support: For any further questions or if you need additional help, you can reach out to our customer service by calling 88006 88006. Our team is available to assist you with all your banking needs.

Reminder:

• Account Closure: If no action is taken to reactivate a dormant account, and it remains inactive with a zero balance, the Bank will proceed to close the account as part of our regular maintenance protocol.

By following the above steps, you can ensure continuous access to your account and enjoy the full range of services offered by Airtel Payments Bank. Regular account activity not only helps in keeping your account active but also strengthens the security of your financial assets.

Key Terms & Conditions for Airtel Payments Bank Gold Services

This document outlines the terms and conditions for using the gold services provided by Airtel Payments Bank and Digital Gold India Private Limited (DGIPL). It is an electronic record under the Information Technology Act, 2000, and does not require physical or digital signatures.

Definitions

• Customer: Any individual holding a savings bank account with Airtel Payments Bank and engaging in gold transactions via the platform.
• Gold: 24-karat gold with a purity of 99.5% or higher, offered under the brand name “SafeGold.”
• Gold Account: The account created for managing gold transactions.
• Force Majeure Event: Events beyond the control of the Platform Provider and DGIPL, such as natural disasters or technical failures, which may affect service delivery.

Services Provided by DGIPL

DGIPL offers gold for purchase or sale and related services like safekeeping and vaulting through the Airtel Payments Bank platform. Airtel Payments Bank facilitates payments and customer support but does not bear liability for the gold or services.

Security and Safe Keeping

• Intermediaries: DGIPL may appoint intermediaries like Security Trustees and Vault Keepers to manage gold safekeeping and customer requests.
• Security Trustee: A charge over the customer's gold is created in favor of a Security Trustee to protect the customer’s interests.
• Vaulting: Purchased gold is stored in a secured vault, with insurance coverage provided by the Vault Keeper.

Force Majeure

If services are disrupted by uncontrollable events, DGIPL and Airtel Payments Bank are not liable for non-performance.

Termination of Services

DGIPL may modify, suspend, or terminate access to the platform or services under certain conditions, including breach of terms or force majeure events.

Governing Law

The terms are governed by Indian law, and disputes will be settled by arbitration in Mumbai.

Customer Obligations

Customers are responsible for maintaining the confidentiality of their Gold Account information and must ensure the accuracy of their KYC documentation.

Purchase and Sale of Gold

Customers can buy or sell gold at market-linked prices through the platform. Payments are accepted through available options, and DGIPL may reject or cancel orders if necessary.

Fraudulent Transactions

Customers should protect their payment information. DGIPL and Airtel Payments Bank are not liable for losses due to fraudulent transactions but may assist in recovery efforts if notified.

Use of Platform

The services are for personal use only. Customers grant DGIPL and Airtel Payments Bank the right to collect and use their data as necessary to provide services.

Suspension or Closure of Gold Account

DGIPL may suspend or close accounts if fraudulent activity is suspected or if the relationship between DGIPL and Airtel Payments Bank ends.

Fees and Charges

Customers are responsible for all fees associated with using the platform. Fees are non-refundable and subject to change.

Indemnification

Customers agree to indemnify DGIPL and Airtel Payments Bank against losses arising from the use of the platform, breach of terms, or fraudulent activities.

Disclaimer of Warranties

Services and content are provided "as is" without warranties. DGIPL and Airtel Payments Bank are not liable for damages arising from the use of the platform.

Limitation of Liability

DGIPL and Airtel Payments Bank are not liable for special, consequential, or punitive damages arising from platform use.

Grievance Redressal

Contact details for grievance officers are provided for addressing any disputes or issues related to the platform and services.

Amendments

DGIPL and Airtel Payments Bank reserve the right to modify these terms. Continued use of the platform indicates acceptance of the updated terms.